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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19315 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19315 Reviews in All Areas

Star Rating Breakdown

5 ★ 8001

4 ★ 3638

3 ★ 3244

2 ★ 2057

1 ★ 2375

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Frustrating and terrible buying experience

  • Yerly J.
  • Verified HomeBuyer
  • December 05, 2024
  • Homestead, FL

Overall my experience was downhill since the moment we decided to buy with Lennar. I could write an essay about everything that went wrong. Employees are poorly organized and departments do not communicate between each other at all. I felt like they were always trying to pull one over on me. Once I moved in and I thought the nightmare was finally over within the first week of living here we had to make 4 warranty claims. Even paying my mortgage has been a hassle. Literally could not say one good thing about this experience.

Lennar responded:
Thank you Yerly, for sharing your feedback. We are sorry to hear your that we did not meet your expectations during your homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Forgotten

  • Kristina C.
  • Verified HomeBuyer
  • December 03, 2024
  • Tampa, FL

I got my keys but didn’t get my garage door opener or my mailbox key. As a first time home buyer it was not only annoying but very difficult to deal with . I didn’t like the roughness and the figure it out mentality that I slowly came to realize. It was a very rushed process and I had to find out or contact them about my keys which should have been explained to me.

Lennar responded:
Good morning Kristina, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Lennar Buyer Remorse

  • Dennis Charles J.
  • Verified HomeBuyer
  • November 30, 2024
  • Crandall, TX

The overall home quality is poor. The workmanship is horrible with lots of items unfinished and poorly done. It seems to be no quality control of the workers work. Appliances are cheap and dangerous. The home is not the same as the model we were shown. Different floor plan. Basically the house is a double wide trailer on a cement slab. Regret the purchase and wouldn't recommend Lennar as a builder.

Lennar responded:
Thank you, Dennis, for your feedback regarding your recent Lennar home purchase. We’re sorry to hear that we haven’t met your expectations in terms of product quality or workmanship. We understand your frustration with closing on an unfinished home, and we sincerely apologize for any inconvenience this has ...

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Challenging Lennar

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2024
  • Cumming, GA

Overall had been below average, ok experience on an experience, high priced home, but, could have been a lot better.

Lennar responded:
Good afternoon, and thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered.

For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Michael

  • Michael C.
  • Verified HomeBuyer
  • November 29, 2024
  • Calabash, NC

I was constantly lied to by the construction manager that things would be fixed before closing and it wasn’t. Now every week I’m dealing with the warranty department which that person said this house should never have been closed on in the shape that it was in. I’m trying to get a petition on Lennar from other homeowners that have problems. Fire your construction manager.

Lennar responded:
Thank you Michael, for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We understand your frustration with closing on an unfinished home. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I have been in the service industry my entire life. This has been the worst experience since day one.

  • Alison W.
  • Verified HomeBuyer
  • November 23, 2024
  • Lindenhurst, IL

Do not be one of the first in the community as you will pay more and have less incentives than the homebuyers to follow. The construction/Lennar staff have absolutely no sense of urgency. Building material and trucks have been parked outside my completed home that blocked me from driving out of my garage. Two months in, no mail, trash from the contractors is everywhere (including the pond), sent to collections from Comed for a bill that was not mine. Comed did not recognize my address on their website and it was before I moved in, I also emailed the staff I had communication with letting ...

Lennar responded:
Good afternoon Alison, thank you for taking the time to share your review. We are sorry to hear your experience has not been the most positive one. We understand your frustration with the current state of the residential development and apologize for the inconveniences you've ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Horrible experience

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2024
  • Loxahatchee, FL

I have had an issue in my home since first walk thru and over two months later given constant run around. Still with no answers and it is delaying everything else that needs to happen in my home and my elderly mother has to delay moving in because of this issue and creating so much stress to my family. My husband ended up in the hospital with the added stress. Buying a new home should be happy and satisfying time not like this.

Lennar responded:
Thank you for sharing your review. We are sorry to hear that you have been experiencing issues with your new home, and these have not yet been resolved. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

No Communication

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2024
  • Clermont, FL

This was a nightmare! Save yourself and go elsewhere!!

Lennar responded:
Thank you for sharing your review. We sincerely apologize for not meeting your expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Bagai

  • Arun B.
  • Verified HomeBuyer
  • November 22, 2024
  • Georgetown, TX

Heater not working since last week

Lennar responded:
Good afternoon, and thank you for bringing this to our attention. We are sorry to hear that your heater is not working. I will share your comment with the Customer Care Manager in your division for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Lennar needs to care

  • Joseph L.
  • Verified HomeBuyer
  • November 22, 2024
  • Punta Gorda, FL

Lennar needs to do what they agreed to do. Closed based on their word that things would be fixed right away. I bet two months post close and nothing is fixed

Lennar responded:
Good afternoon Joseph, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process and the months following your purchase. We hope that moving forward, we can earn back your trust and provide a better experience in the future. Please send us an email referencing this review with details of any outstanding items to LennarNews@Lennar.com so that we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Bad overall

  • William Jay H.
  • Verified HomeBuyer
  • November 22, 2024
  • Justin, TX

Everything I see is nothing but a rip off. Want your money, after that no follow up on customer to see how things are. Never heard from salesperson to see if I was happy and how everything is going. Never will I buy from Lennar again.

Lennar responded:
Good afternoon William, thank you for your recent feedback. We are sorry to hear you feel your home buying experience was a rip-off. We hope that we can earn back your trust and provide a better experience as a homeowner. If there are any outstanding items to be resolved, please send us an email referencing this review with the details to LennarNews@Lennar.com so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Sales process was most disapointing

  • Brian M.
  • Verified HomeBuyer
  • November 19, 2024
  • Punta Gorda, FL

When evaluating purchase for Coach Home in Dec of 23 we were told completion would be in Q1 of 25. Contract stated that completion would be in Dec of 24. Actual completion was moved to Oct putting us under a financial strain to sell exit house in poor sales market of the summer and early fall months. We asked for help from Matt to move us to a later build in the schedule and that was met with cold indifference. HIs response was "you have to sell the house for loose your deposit." Financing options with Lennar were quite suspect. Offer of reduced closing costs were tied to using Lennar ...

Lennar responded:
Good afternoon ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst sales and concierge personnel to work with!

  • Anonymous
  • Verified HomeBuyer
  • November 18, 2024
  • Blaine, MN

Don't work with Jennifer in sales and Whitney in the concierge dept unless you want a headache! Stay away from Lennar mortgage. Whitney is an untrustworthy person, they are not worth the headache.

Lennar responded:
Good morning, and thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt the people you worked with were untrustworthy. If you would like to share details of your experience, please don't hesitate to contact us by sending an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is invaluable and will help us improve, with the goal of providing a better experience in the future. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Beware! Steer clear of lennar.

  • Jose O.
  • Verified HomeBuyer
  • November 18, 2024
  • San Antonio, FL

Company has been absolutely horrible since moving into the house. I’ve been here for less than a month and a half. I’ve had a roof leak due to my vents not being installed properly. I’ve had breakers go out. I’ve had things not sealed and also I’ve had a hole open up in my lanai. Trades people have been scheduled to come out they no-show customer service reps also ghost you when you try to get a response out of them. I paid 421K for my house and Jesus Christ. I can’t believe paying that much money gets you such bad customer service Lennar is a horrible company. Do not buy go elsewhere.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you have experienced with your new home. We hope that moving forward, we can earn back your trust and provide a better experience in the future. I have shared your comments with your division's upper management for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Below expectation

  • Suemei T.
  • Verified HomeBuyer
  • November 16, 2024
  • Carson City, NV

A faulty installation of the dishwasher flooded our kitchen on 9/26. A contractor had to come in to rip off, dry and clean the floor boards plus remove the damaged cabinets. We were forced to stay away for 11 days. After over 2 months, the floor and cabinet replacement still has not started because the materials have not been delivered. Really? How was the logistics planned to have such a long lead time?! Our next door neighbor also had a faulty installation of the wash machine and their laundry room and living room were flooded, too. Talking about the quality of work, I really can ...

Lennar responded:
Good afternoon, Suemei. Thank you for sharing your review. We are sorry for the inconvenience and frustration you have experienced. We appreciate your patience as we work toward resolving this issue. I have shared your concerns with upper management in your division for their review and assistance. Sincerely, Lennar Corporate Customer Care.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Overall love our house… but Dang…

  • Chanse M.
  • Verified HomeBuyer
  • November 15, 2024
  • Justin, TX

This whole experience was truly terrible. We feel like we got the run around for everything. When we met Hailey she was great and super helpful. She was the best person to deal with throughout this whole process. Everyone else was extremely unprofessional, rude, and difficult to contact. Our closing process was extremely stressful as they clearly put off the actual closing of our house to where we had to escalate to supervisors, still got the run around from the associates, and had to stay on top of everyone every step of the way. There is clearly no communication between colleagues at this ...

Lennar responded:
Good morning Chanse, Thank you for sharing your experience with us. We are delighted to hear that you love your new home. However, we sincerely apologize we did not meet your expectations in terms of workmanship. We have shared your feedback with upper management for their review. We appreciate your patience as we work to address these concerns. Moving forward, If there are warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

RUN AWAY

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2024
  • Snellville, GA

Terrible experience, STAY AWAY, ESPECIALLY THE BUILDER

Lennar responded:
We are sorry to hear you had such a bad experience. If there are any outstanding issues or concerns, please don't hesitate to contact us by sending an email to CorporateCustomerCare@Lennar.com referencing this review and detailing your request so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

It was a terrible experience and still is two months later.

  • Doris C.
  • Verified HomeBuyer
  • November 15, 2024
  • Laveen, AZ

If I had known how stressful this would be I would never have bought this home. When things went bad I was threated with losing my deposit if I did not follow through on their timeline not mine. I am elderly and wanted a next generation home and they are the only builders who do them. The things on our punch list are still not done and it closed on Sept 27th. Most employees lie and no parts of Lennar communicates with each other.

Lennar responded:
Thank you for sharing your feedback, Doris. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Worse experience , bad investment

  • Noel S.
  • Verified HomeBuyer
  • November 15, 2024
  • Athens, AL

Home came with multiple cracks in the foundation that was covered up under carpets and Vinel flooring . Only noticed after ripping out carpet to add more Vinel flooring . If I knew the foundation that many huge cracks , I would have passed on buying this property. Poor workmanship and very poor customer service .

Lennar responded:
Good afternoon Noel, Thank you for sharing your feedback. Please don't hesitate to reach out to your local customer care team if you have any questions or issues you would like them to look into, by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience . Never again purchase from lennar

  • Manan S.
  • Verified HomeBuyer
  • November 11, 2024
  • Land O' Lakes, FL

Please check everything very carefully before accepting house. There are many issues in the house and warranty sucks. Please stay away from purchasing Lennar if you have other builder options. Lennar delivers poor quality house. Also their sales and construction team is very irresponsible and careless. They usually don’t listen and deliver on promises they make to customers.

Lennar responded:
Good morning Manan, and thank you for taking the time to share your feedback. We're sorry to hear that we did not meet your expectations regarding quality and that your home purchase experience was less than ideal. We hope to have the opportunity to rebuild your trust and provide you with the excellent homeowner care you deserve moving forward. Please do not hesitate to contact your local Customer Care Team by submitting a warranty/service request using your Lennar Account. This way, your request is documented for an efficient resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • November 10, 2024
  • Ave Maria, FL

I am not happy with the home buying experience we have had with Lennar. There were many issues before closing on the house that needed to be addressed and although some were addressed it wasn’t done properly and at this time we are still having the same problems, our main concern is the Lennar contracts with companies that do not stand behind their work. The prime example is the pool, the pump was leaking prior to closing which was supposed to be fixed and to this day the pump is still leaking, the pool is leaking and we are footing the bill for high water consumption. The Ring doorbell was ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with the quality of your home. If there are still any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
We are committed to improving your experience and would love the opportunity to earn back your trust.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

first payment was stolen b y Lennar

  • Michael H.
  • Verified HomeBuyer
  • November 07, 2024
  • Wimauma, FL

Ive scheduled my first payment to be electronically sent to Lennar Mortgage on the 28 October 28 2024 because it's due 1 nov 2024. They didn't inform me that th loan had been switched to a different loan company. Only the escrow payment made it to the my first payment. This is fraud!

Lennar responded:
Good afternoon Michael, We're sorry to hear that you feel your first payment was mishandled by Lennar. Please reach out to Lennar Mortgage, and they should be able to assist you in locating where your payment went. If you want us to help you follow up, please send us an email to CorporateCustomerCare@Lennar.com referencing this review and details of your concern. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Wasteful

  • Ryan S.
  • Verified HomeBuyer
  • November 07, 2024
  • Naples, FL

So many disappointing examples of wastefulness. Throw away and redo just to make the cookie cutter process easier for Lennar. Terrible experience.

Lennar responded:
We are sorry to hear you feel you had a terrible experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Super smooth transaction until you get the keys to your house and then the nightmare begins

  • John W.
  • Verified HomeBuyer
  • November 01, 2024
  • Tucson, AZ

We actually had a nice smooth transaction with the Lennar Lenders and everything was going great up until we closed. The day of closing we noticed that water from the master bath shower would leak out the front from where you enter into the shower. Our Construction manager who did the walkthrough with us made a note of this and shared a text with us who he made to someone to help us out. We were told we would need to go through the warranty department now. So we filed a complaint and the response back from the woman that helped us is that there was no problem and that Lennar was not going to ...

Lennar responded:
Thank you, John, for taking the time to share your experience with us. We apologize that we didn’t meet your expectations. I have shared your feedback with upper management for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

from sales to mortgage process, very disappointed and frustrating process

  • Roberto B.
  • Verified HomeBuyer
  • November 01, 2024
  • Fort Mill, SC

Always review contracts before you sign anything and dont let sales agent rush you through the process

Lennar responded:
Good afternoon, Roberto, thank you for taking the time to share your comments with us. It seems like we did not meet your expectations during your homebuying process. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward. If you have any questions or warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. All the best, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

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