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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19315 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19315 Reviews in All Areas

Star Rating Breakdown

5 ★ 8001

4 ★ 3638

3 ★ 3244

2 ★ 2057

1 ★ 2375

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Not good

  • Kaennon Lee W.
  • Verified HomeBuyer
  • October 16, 2024
  • Little Elm, TX

Worst house buying experience I’ve ever had

Lennar responded:
Thank you for taking the time to share your experience Kaennon. We are truly sorry to hear this was your worst home-buying experience. We regret that we did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar…where the customer comes LAST

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • Ave Maria, FL

While the community is attractive, the builder takes 1000% of the enjoyment of owning a new home away from the buyer. From omitted items which are in the contract, to shoddy construction, to deceptively low HOA fees, Lennar is the champion of bait and switch.

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you bringing these concerns to our attention. We strive to provide the best possible service and quality to our homeowners, and we are sorry that your expectations were not ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

For Lennar, I expected more...

  • Marina V.
  • Verified HomeBuyer
  • October 14, 2024
  • Humble, TX

When I visited the office as expected the quality and service I had before from Lennar. After a very long purchase process, I finally got the house. Since it is a new home, I expected not to have issues. I reported 4 of them and only one has been taken care of. Very sad.

Lennar responded:
Thank you for sharing your experience with us, Marina. We sincerely apologize for the issues you encountered during your homebuying ...

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Never Again

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Caldwell, ID

This whole process was extremely frustrating and unprofessional. Thank you, but I will never buy from Lennar again.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and unprofessionalism you encountered throughout the process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Worst buying experience of my life

  • Terry K.
  • Verified HomeBuyer
  • October 10, 2024
  • Las Vegas, NV

Every aspect of buying a Lennar home was met with a challenge, and even once moved in, there are still issues and challenges. From initially trying to view the home at an advertised open house where there was actually no open house at all, to dealing with the completely incompetent lender which made mistake after mistake on the paperwork and their communication was awful, to the blue tape walk thru where there was a ton of items that needed to be "fixed" such as paint, grout, cabinet fronts, appliance issues etc, that were only half completed on the final walk thru and so we are still ...

Lennar responded:
Thank you for sharing your experience with us, Terry. We sincerely apologize for the challenges you faced during your homebuying journey.
We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not A Satisfactory Experience

  • Santina S.
  • Verified HomeBuyer
  • October 09, 2024
  • Crandall, TX

Unfortunately, this was not the overall first buyer experience I expected.

Lennar responded:
Good afternoon Santina, we are sorry to hear we did not meet your first-time buyer expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

How buying experience

  • Naresh Reddy K.
  • Verified HomeBuyer
  • October 09, 2024
  • White Plains, MD

I am very disappointed with lennar employees who showed house material and options to purchase my home those were not explained clearly.Also lennar mortgage is worst lender I ever go with.I wouldn’t recommend lennar to my friends for buying their house.

Lennar responded:
Thank you for sharing your feedback, Naresh. We sincerely apologize for the experience you had with our employees and the mortgage process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

New Home Owner Experience

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2024
  • Chula Vista, CA

The Lennar team (from sales to finance to post-move in customer service) — everyone was nearly horrible and not worth the money they are paid. I could spend many hours explaining every situation and how bad of an experience this was but to sum it all up. Some of the sales agents are rude and don’t care. The finance team SUCKS and will try to feed you to another company that clearly they will benefit from. The quality team might not actually ensure that important needs are addressed before closing. The builders use VERY cheap, low-end finishing and throw the house together (so expect issues). ...

Lennar responded:
Good afternoon and thank you for sharing your review. We are sorry to hear you did not have the best experience as a homebuyer. Your feedback is very valuable and will be shared with our continuous improvement team. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

No good with my lender and salesman person

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2024
  • New Caney, TX

Home is good but the seller never does what they said they wil do … as soon à I close the virtual contract no one respond my again except the region manager

Lennar responded:
Good afternoon and thank you for sharing your feedback. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Please get a home inspection before buying!

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2024
  • Von Ormy, TX

I was quite disappointed overall with my experience with Lennar, from the title company to the construction team. I was ignored many times and lied to. Thanks Lennar!

Lennar responded:
Thank you for sharing your review. We are sorry to hear about your experience during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Worst possible experience

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2024
  • Cumming, GA

I was deceived multiple times by various Lennar teams. First the lots were incorrectly classified and assigned incorrect lot though I was 2nd person to have the scheduled appointment. They never disclosed about a drainage easement. During development process again deceived multiple times with wrong promises and the same experience continued post closure. I wish I never bought a home with Lennar.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Customer service is very rude

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2024
  • Apex, NC

Worst customer service! No one cares after the purchase of the home. I created a service request ticket and it was closed without any communication.

Lennar responded:
Thank you for sharing your feedback with us. I am truly sorry to hear about your experience. This is certainly not the level of service we strive to provide.
We understand the importance of addressing issues promptly. If the issue is still outstanding please do not hesitate to send us an email with details of your concern to LennarNews@Lennar.com referencing this review, so we can help follow up.
Thank you for your patience and understanding.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Will never buy again.

  • Anonymous
  • Verified HomeBuyer
  • September 30, 2024
  • San Antonio, TX

My family and I had a terrible home buying experience. Our loan officer had a personal matter come up and literally ghosted us. His leadership didn’t pick up the ball or reach out to us on their own. After multiple times of trying to reach our loan officer we finally went above his head and were able to get in contact with someone who was able to help a little. We weren’t told if we were approved for the loan or not until 2 days before closing all while proactively trying to make arrangements and plan as we had to move to the new location from out of town. The follow through with our loan and ...

Lennar responded:
Thank you for sharing your experience with us. I am truly sorry to hear about the challenges you faced during your home buying process and the issues you have encountered with your new home, This is certainly not the experience we want our customers to have. Moving forward, we hope we can offer you a great Homeowner experience. If there are any outstanding issues or if you need further assistance, please do not hesitate to send us an email with details of your concern to LennarNews@Lennar.com, referencing this review, so we can help follow ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Horrible

  • Elizabeth A.
  • Verified HomeBuyer
  • September 27, 2024
  • San Antonio, TX

If it’s not too late. Look elsewhere. I have had and will probably continue to have issues with this New home. I have so many pictures to prove it. Make sure you check that your home has been painted and I don’t mean with just primer. The landscaping company is horrible as well. After filing a report with the landscaping company that my so called Bermuda sod was dead and dry when they finally installed it , because it was just sitting across the street for weeks, the company adjust there picture to look green, however they couldn’t adjust the tree that was dead. So just aware..

Lennar responded:
Good afternoon, Elizabeth, Thank you for taking the time to share your feedback with us. We're sorry to hear there were some issues with your new home. We hope that moving forward, we can offer you a better Homeowner experience. If you have any general requests for information or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Terrible Quality Build, Terrible Quality Customer Service

  • Adrianus R.
  • Verified HomeBuyer
  • September 26, 2024
  • Irvine, CA

We have been so disappointed in the quality of our brand new home. We have only been here a little over a month and we have uneven floors, wood boring beetles, malfunctioning appliances, broken roof tiles, construction debris, and more. Every time we have Lennar come fix something, they either miss the appointment, show up with the wrong materials, or can't fix the issue. It took them 4 tries to fix a single dented panel on the garage. 3 times to fix a small area of drywall. Moreover, they first try to tell us, we are mistaken and that it isn't an issue. We do not trust Lennar or our ...

Lennar responded:
Good afternoon Adrianus, Thank you for reaching out and sharing your concerns with us. I am truly sorry to hear about the issues you've been experiencing with your new home. This is certainly not the experience we want our customers to have, and I understand how frustrating this must be for you.
If there are still outstanding issues, please send us an email with details of your concerns to LennarNews@Lennar.com, referencing this review, so we can help you follow up. Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience buying a property

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2024
  • Charlotte, NC

No kind of spare materials left. Shoddy work with damaged stuff with multiple holes put in kitchen cupboards and on raising it as issue, was justified saying this is all fine and put in model house

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We are sorry to hear we have fallen short of your expectations with the quality of your home. Moving forward we hope to have the opportunity to earn back your trust as a Homeowner.
In the meantime, for any general questions or warranty-related issues, you can easily submit a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

PTSD

  • Elayne J.
  • Verified HomeBuyer
  • September 24, 2024
  • Sarasota, FL

I am not even rating this experience. Letting others speak for me. But since I have to add more words here it is. Nothing! If you like to have PTSD please sign up to Lennar customer service.

Lennar responded:
Thank you Elayne, for sharing your feedback. We are truly sorry to hear about your negative experience with our customer service. Your comments are very concerning, and we take them seriously. I have shared your concerns with upper management for their review and assistance. We hope we can earn back your trust and moving forward, we can offer you an improved Customer Care Experience. Please do not hesitate to contact your Customer Care Team by submitting a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Karen

  • Karen Evette D.
  • Verified HomeBuyer
  • September 24, 2024
  • Crandall, TX

I’m Jerry disappointed with my WHIOLE home buying process. I have NO words to appropriately describe the nightmare I have been through.

Lennar responded:
Thank you Karen, for sharing your feedback. We are deeply sorry to hear about your disappointing experience with your home-buying process. Your comments are very concerning, and we take them ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience with construction manager , lennar insurance , lennar morgtage -

  • Pragya B.
  • Verified HomeBuyer
  • September 24, 2024
  • Lutz, FL

Extremely bad experience with construction manager , some of my stuffs are still not fixed that was promised to fix after closing Horrible experience with Lennar insurance Bad experience with Lennar mortgage HOA response time very late Over all response time late

Lennar responded:
Good morning Pragya, We appreciate you sharing your feedback. We are truly sorry to hear that we fell short in providing you with a good homebuyer experience. If there are still outstanding warrantable issues, please reach out to us by sending an email to [LennarNews@Lennar.com](mailto:LennarNews@Lennar.com), referencing this review and detailing your concerns so we can help you follow up. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Quality is very bad

  • Sitarama Krishna Chaitanya K.
  • Verified HomeBuyer
  • September 23, 2024
  • Eagle Lake, FL

Quality is so bad that toilet needs a change, sink needs a change and irrigation needs a change.

Lennar responded:
Good morning Sitarama, Thank you for taking the time to share your feedback with us and I apologize for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Horrible Experience

  • Anonymous
  • Verified HomeBuyer
  • September 23, 2024
  • Lebanon, TN

Do not purchase a Lennar Home.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize we did not meet your expectations during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Ancapa 2 home buyer

  • Hye Kyoung K.
  • Verified HomeBuyer
  • September 21, 2024
  • Chula Vista, CA

There were a few major issues in this house after it was closed on 7/26/24. I received keys after closing on 7/26/24, there were no blinds and no cleaning at all (lots of construction remains everywhere). Reported Leaking water from the 2nd floor and garage on 8/6/24. The construction was done on 8/21/24, including drying the wall paint.The water was leaking from the attic. The AC company visited twice. The last visit was on 8/16/24, but the water dripping issue is exactly the same (please see attached photo – Destiny told me that I can submit another ticket to recheck the roof or other ...

Lennar responded:
Good afternoon Hye. Thank you for taking the time to share your experience. We are sorry about the inconvenience. I have shared your comments with upper management. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Our experience with the Lennar was very disappointing and left us wondering if we made a mistake. .

  • John L.
  • Verified HomeBuyer
  • September 18, 2024
  • Ave Maria, FL

The sales agent, Jamie, was very good. We had a good experience with her. Unfortunately, the construction manager, Chad, was not. He stopped communicating with us after closing. Very little of what we asked to be corrected actually got corrected. When defects were pointed out prior to closing, it was suggested that we submit warranty claims after closing. The construction manager's explanation was that the contractors who do the warranty work were better than the construction contractors Lennar uses to build homes. That is likely true - it would be very difficult for them to be worse! ...

Lennar responded:
Thank you John, for taking the time to share your feedback. We are sorry to hear that your home-building experience was not up to your expectations. I have shared your feedback with upper management. We hope that moving forward we can offer you a great Homeowner experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst home builder/contractor.

  • Victor T.
  • Verified HomeBuyer
  • September 18, 2024
  • San Antonio, TX

Actually pretty horrible experience. Timeliness was horrible. Updates were never given. Loan officer and associates would never answer the phone. Blue tape walk through issues weren’t fully addressed. Overall build and quality of the home is terrible. The flaws are starting to show. Major corners were cut and the integrity was compromised. Grass install was terrible and even after watering multiple times a day, it still died. Fencing was constructed terribly. No straight lines or even sections. It’s already falling apart. Ceiling insulation wasn’t complete. This list can go on about how ...

Lennar responded:
Good afternoon Victor, Thank you for sharing your feedback and bringing the unresolved issues to our attention. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Not happy regarding the process

  • Antoinette Michelle G.
  • Verified HomeBuyer
  • September 17, 2024
  • Apopka, FL

Some things is better left unsaid. I moved in the home and I'm over it!!!!

Lennar responded:
Good morning Antoinette, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

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