Lennar Reviews

The amount of cosmetic defects and the amount of time it has taken to fix these issue has been the worst experience of my house buying experience. We were rushed through the final walk through a lot of things were missed and the whole process just felt rushed! From the financial stand point all the way through closing. Miscommunication with the entire staff from sales to closing escrow agents. Worse experience ever. Never again will I get a Lennar home

Too many different people involved in the process and a lack of accountability. Move in items were not completed timely and still finding issues.

I cannot stress this enough: stay as far away from Lennar as possible. My experience with them has been an absolute nightmare. From the very beginning, they were unprofessional and unreliable. Deadlines were consistently missed, communication was terrible, and the quality of the work was horrendous. The house they built for me is riddled with issues—poor craftsmanship, cheap materials, and countless problems that should have been caught during construction. It's clear that they cut corners wherever they could, and now I'm left with a house that needs constant repairs. The customer service is non-existent. Every time I tried to raise concerns, I was met with excuses, delays, or outright ignored. It's clear that once they have your money, they couldn't care less about the quality of their work or your satisfaction. If you're thinking about building a home, do yourself a favor and avoid Lennar at all costs. You'll save yourself a lot of time, money, and headaches by going with a more reputable builder. ... More

The staff are not that good. Very bad material quality considering that the price of the house is almost half a million dollars Issues started to appear after just one week of closing. Their warranty are scam. It doesn't cover the roof the fence the irrigation system. Overall experience BAD

This has got to be the best team at getting you in and settled. Everyone is happy and willing to help, that is until they give you your house keys. That’s when Lennar shines!

The most frustrating home buying process I’ve experienced. The mortgage team continuously sent documents for signature with errors, and when pointed out repeated said to just sign them as they were only for underwriting and we’d just be signing them again later with different info. Very uncomfortable process. I was still resigning corrected papers a month after closing that I had pointed out previously and told to not worry. They also rarely responded to questions without multiple attempts for info, but were always in a hurry to have documents returned immediately regardless of the time of time they were sent to us. The sales liaison was also less than helpful and was somewhat misleading in the process. We bought while out of state, and were sold the promise of a wonderful community center and amenities that our somewhat high HOA payments would be going towards. At every chance when we asked about the status of the amenities, we were ignored. Once in the area we discovered they had not started the actual plans or construction for this yet. Not until closing day did we get the response that the amenity center would not be ready for at least another year. This is a large selling feature for most new developments in the area, and this turns out to be the only community putting it as a last priority. There are almost 100 houses already finished as well and no ground even broken for the center. This makes the neighborhood feel even more like just living in a construction zone rather than a new community. It’s also hard then to understand what our HOA fees are actually paying for? They do not come off as building a community at all. Most importantly, the worst part has been dealing with the construction team. The quality of care for our new home is very substandard with zero accountability. They did not ensure having utilities on for the home for a 3rd party inspection, and they blamed the inspector despite our prior and detailed coordination (and the inspector checking in with the office), so we were not able to check any electrical or HVAC items in the house. During the orientation walk thru we went through more than 3 rolls of blue tape due to poor craftsmanship throughout the home, and a painter just kept walking around removing it behind us until we noticed and stopped them. Eventually we moved in with multiple electrical issues present, cracked window frame, faulty lights, paint on carpets, unfinished work, uncorrected cosmetic blue tape items throughout the home. And worst of all, the construction team completely abused the use of our home while we were away directly upon closing AND after. On closing day, I entered my home for the first time to find workers sitting in my home eating their lunch. I kicked them out and notified the Construction manager but nothing happened. We travelled out of state right after, and came back to a home that was left unlocked (they had to change the door after we moved in as the one prior was uneven and they didn’t ensure locking the house!), and there was clear evidence workers had been in the home to use the bathroom as well as changed out materials for use in another home (a damaged door was newly installed on a closet where a good one had been and random pieces of window trim were lying around that weren’t there at closing). Again notified the manager, again all apologies, but no change as the very next day the workers continued to plug power tools into our outside outlets for their use. The plumbing ended up clogged as well as a result of workers flushing loads of wipes while using our home as their bathroom when we were gone or before closing. The sod was also laid very poorly with issues found in the irrigation system, with no communication with us or response to our concerns during or after the process. So I fixed the irrigation myself, but am still left with a lawn that was laid with large patches of holes throughout. If I don’t have to involve them in fixing things anymore, I don’t as there’s no trust. There is no oversight over the workers in the community it seems. Only one saving grace is a single customer care rep named Ken who still fights for us to get our issues fixed. He alone seems to keep the team mildly accountable at least for warranty repairs. This all sounds like a lot of complaining, but it’s been a seriously frustrating and overall unacceptable process for what was supposed to be a wonderful new home experience. I can’t recommend enough against Lennar in Brookmill. Hopefully corporate management tracks the mismanagement and waste in this community and changes things. ... More

Gm just left the new home orientation. Items still haven’t been completed from the previous 3 visits. Why am i continually sent to do this walk. When the items aren’t addressed. All of the items are visible on the website as still not completed. Sent from my iPhone On Jun 25, 2024, at 2:10 PM, Rodney is asking about closing, will it be tomorrow at 11am? Thanks! Sincerely, Thanks I called again today the Person that is assigned to my file. Is no longer with the company. They were not sure who was going to be assigned my case. If someone wants to connect and let me know when, where and how etc. That would be helpful. I'm done following up. ... More

Everything to start of has been a nightmare The only quick part of this process is the finance team Quick to take your money Once you get into your make sure you do the walk through with an inspector and agent I thought I could do it myself since I have history in real estate but no as I moved in to my so called “move in” ready home issues after issues kept coming It’s now been over a month and still issues happening to my home From foundation cracking Loose and broken frame inside roof Consistent gas leaks Very dirty home from cabinets being full of dirt due to no sod Caulking issues all over inside and outside Holes on your outside walls and mix of paint used They plant dead sod on your lawn and not even placed correctly Speaking of sod which is grass No sod on your home until you moved in and be ready to deal with the muddy rainy days and having to walk around everything And if you have a dog man it’s a hassle. To cut this long story short Please please please yes Sarah carpenter please the song Please come with your own inspector as that’s the only way stuff will get done at lennar at Navarro ranch ... More

-Fence falling from no concrete -Windows leak -Front door leak -Poor exterior prep and painting -Worst of all AC is inadequate for home and gets warm inside home. -second worst of all is lennar warranty is terrible they try everything under the sun to avoid fixing anything. Piece of crap people. DONT BUY anything from lennar -other people in the neighborhood have issues even worse than mine.

The whole experience was stressful and not up to regular standards. I do not recommend anyone to deal with Lennar, Lennar Mortgage or Lennar Warranty nowadays

First poor costumer service ! Second less than a month and fence falling down cheap installation and work Now I have a house on my right side under construction to close from my back yard looks horrible ! I should wait to buy ! Only Mr Bob De Leon has been very attentive ! Thanks Patricia

I would not buy a new home with Lennar again. I paid ~$950K for a house moving in Jun 2024 that vibrates so often during days and nights whenever there is big cars running on the main street, and the shaking becomes very strong (feel like 3-4 degree Earthquakes) whenever there is a train passing by the train track which is a few blocks away from my house. And the trains pass by 3 - 4 times per day, sometimes at late mid night which makes it worse. My family had really bad times lacking of sleep and tried to get used to with the vibration and the shaking. The house also starts showing cracks after 2 months of moving in. I wish I could just return the house to Lennar. Also even it's a gated community, but the wall was built too short and the fence is useless, it could not stop homeless people who camp next to the wall coming into our community to check on our houses at night and try to steal stuffs from the residence homes. The home delivery process was also bad, they tested the washing machine when the manual was still inside, causing it to be shattered all over the place, they didn't even clean it up after my complain and I had to spend 2hrs cleaning up inside the washing machine after moving in. The garage door was also stop working after 2 months of moving in. I would not recommend buying your new home with Lennar builder. ... More

not recommended not recommended not recommended

Unresponsive mortgage company. Floors are crooked in home. A/C doesn't work well in home.

I’m a first-time homeowner. What should have been the best day of my life was anything but! Lennar won’t work with its customers to accommodate their work schedules. I not only MISSED my closing but I also received NO home orientation and as a result know absolutely nothing about my house. If I could do it all over again I would never have bought a home from Lennar.

My experience has been very bad, the customer service people are not responsible, the do not care about the client, they never fixed anything or to complement the commitments to fix the property, they make appointments and do not go they do not respect the client's lost time, they do not solve problems it really was one of my worst experiences buying this property, I would never recommend them.

Since moving in, we have discovered a lot of subpar Building practices, craftsmanship, and quality of materials. Although addressed with the local customer care team, our backyard is a swamp. Cabinetry finishes failing from a poor cover-up of damage Prior to delivering the home. The subgrade siding material is flaking off on its edges. Our floor is sinking around the entry to the garage. Just to highlight a few of our issues. Starting to feel a little bit like we were scammed a bit.

Hi .I did buy my house .your seller krystin.is a terrible.and not professional that all .I been asking my s row papers since 2 months ago..also the mail box keys .I just get it after 2 months. I been asking .email.calling..krystin.and also marcos manager of hoa ..this 2 person are terrible .and Kristin now said that I dont speak inglish..I hope is not cause iam usa citizen latin...cause I just want my scrow papers.and pool key..and lennar costumer service...there's one more thing I have to say I been asking also one repair .and only robert the builder contractor is the one who answer

I’ve always heard Lenar doesn’t have the best workmanship and I can see that for myself. I’ve complained from the realtor to the builder to the person that did the phone call check about our patio large step entrance. Hoping some easy fix in the future would prevent falls and injuries. I was told they would send someone out but no one came.

Crooked walls, unresponsive employees, horrible craftsmanship, some of the worst mud and tape I’ve ever seen, uneven floors, absolutely no pride taken in the building or selling service

The truth is that I felt cheated after moving to a new house and I started to discover that they used the worst possible finishes on the inside of the house, because I didn't inspect the outside. The paint on the inside is ridiculous, they used the worst quality paint. In short, everything they used on this house was the cheapest thing in construction. Now we have to live with this horrible thing here or spend a lot of money to improve it. I don't recommend anyone invest in these Lenar houses.

The worst quality, when I received home inspector pictures, i thought something exploded inside terrible quality nasty people to deal with, cocky, arrogant

Closing was a nightmare , got ripped off , house is not built for storms

Highly disappointed in buying a lennar home, spoke with neighbors everyone had a problem at closing and property isn’t worth the value

If you can buy with anyone else DO IT. Issues after issue, getting information/returned calls… umm yeah right. Praying on people with no knowledge of the mortgage industry and you should steer clear.