Lennar Reviews

Lenar Agent sold for 30000 extra then homes in same area, no quality materials , crack in foundation,silings everything cheap. Construction managers not doing quality checks. Found more then 20 issues before closing,due to 60 days have to send list for correction

Nobody cares about the homebuyer after you move-in. Be prepared to do everything yourself…

Disappointed is the nicest word I can use. Maryanne in sales couldn't answer any questions; Alex in mortgage started out fine but then wouldn't respond to voicemail or emails; Title called on a Sunday night and said we had to sign on Monday (because apparently we don't have jobs or lives). Courtney who did our walk was amazing. She was proactive, thorough, and professional. Paul who met with us about our warranty was also great; very knowledgeable and helpful.

Since Day 1 when I made the final walk everything has been a complete bad experience, the first thing the contractor told me when I made claims for details of the house is that I was not buying something customer, I moved with a kill in my garden that lasted more than 1 month in being able to be changed, 3 weeks ago I had a flood in the room below and they even blamed me for doing damage to the property, mojo the carpet in the room and they went today to check it and apparently the girl who was has Covid since he says that it has no smell, even though I was told that they were going to change it for everything I have been through, I would not recommend them in my life, it pessima atencion a al cliente and pesimo service de guaranto. ... More

I complained that my new AC system doesn't cool down in the afternoons & they claim it's normal as long as its 20 degrees cooler inside than outside so 80 degrees homes with 100 degree weather outside is normal to them & they won't fix regardless of the so called warranty. I'm 1 of MANY neighbors with the same complaint left to accept these hot conditions.

Lennar or Lennar's employees dont take care the customer; specially in the mortgage process. It is very sad, the customer pays the payroll for all business in the world

Multiple issues with no reply. Repeatedly lied about the house and the area. Most homes in my subdivision have serious issues and they are not being addressed

Terrible, terrible experience all around with this builder. I closed on a property by Lennar. I called the City of Dallas Water Utility service on the next business day and was told a building permit remained opened on the property. I notified the construction manager promptly as well as Lennar Warranty service, only to be told that it will be addressed on that week, then the week after, and every week I got the same story. I had to inform them that I needed to move in and gave them a few weeks to figure it out, but as long as the permit remains open the City wouldn’t allow me to establish water/sewer/trash pick up service. Instead of enjoying new homeownership, we had to stress about how to dispose of our trash, how long this process will take. i wrote a dozen emails and texts to the salesperson, construction managers without a satisfactory resolution. I further reached out to discuss the issue with trash service with them, only to be ignored by the on-site construction managers repetitively. “You need to contact the salesperson”, “we are working on it”, “there is nothing to worry about”. Only until I involved an attorney, their regional construction manager replied to my email and provided some information, as well as closely pushed for the resolution. Turned out, they did not schedule an inspection line required by the city (they blamed it on the city’s), and when they did, the city found an issue and required further remedy. Therefore, it took weeks. The regional construction manager reluctantly agreed to provide trash pick up service during the process, but even this was a hit or miss (some day they just didn’t come and we had to left the trash out on the street). The whole process took 5 weeks to resolve. What a nightmare. ... More

The experience is worst no co ordination among the teams no right information shared any time.

while we like the floorplan, the location of the development, and the view we have from our back lanai, the poor quality of construction, Lennar's slow response to issues and general poor attitude toward customers leaves a great deal to be desired. We cant in good conscious recommend Lennar, and sadly would suggest those looking, look elsewhere

The worst part is the finance team they are terrible and untrustworthy the lie and they do don't keep their word I will never buy lennar again and I will make sure people know about it!

Lennar homes are terrible quality, seems like builder just rush their work and use the cheapest material as possible. Foundation cracks have appeared and have made my floor rise and lennar says that there is no foundation issue. Even after I have had my own third party foundation company tell me there are problems. Will never buy a lennar home again.

I will never recommend buying from Lennar. This company is a joke. The communication between the construction crew for walk throughs, the agents, and the loan officers is so laughable. The construction is crap. During the first walk through, nothing was cleaned up and the inspection couldn’t be completed because of this. More things were broke between the first walk through and the final walk through but Lennar didn’t want to fix it, because it wasn’t on the original walk through. They broke it AFTER the walk through. We were told we could lay soaker hoses down because the grass was dying and someone from Lennar stole them. No one was helpful with the entire process. The Lennar agency for the mortgage is such a joke. Over 30+ minutes on hold and being transferred to multiple different people who did not know how to help. No professionalism at all. I never want to deal with Lennar again, they cannot communicate for their lives and they are horrible to work with. Never EVER buying from Lennar again. ... More

I was sold one thing the day of the contract and delivered another on closing day. Walls and ceiling look like waves. Unfinished walls and poor customer service.over 2 months after closing no solutions or repairs.

Terrible experience would not recommend this site is terrible for posting 1 stars for builders. They delete negative reviews

Individuals would approve, then reject, then approve and ultimately wouldn't approve us non-contingent. I believe they dangled the $15k incentive to use Lennar mortgage to bait us in, then didn't approve us. A 3rd party mortgage company approved us and they have to play by the same rules as Lennar. Lennar has a problem that in my opinion is fraudulent.

I feel cheated and misled

So far the only good thing is ,it was the cheapest home that was available. The longer we live here the more areas we see where the builders cut corners, did quick patch jobs or even tried to hide the errors made rather than fix them. if you have an issue there's a whole lengthy process to get it resolved. We were made promises that were not kept, discovered trash that had been poured over with concrete because they were too lazy to pick up after themselves. All in all, they did get us into a home quickly but if we were to do it again I would have taken my time and checked every little thing over and over and the once more. Definitely will be looking into other builders next time! ... More

First house I tried to buy was in Seguin, Texas. My closing date was postponed and then on the day of new closing date I was told "your husband has to co-sign." One whole month they couldnt't figure out that my loan was a liability. I was extremely disappointed. They took so many documents but in the end gave me no choice, tried to rush me, gave me advice on cosigning when it's a personal decision and they invaded that personal space, no one asked them for their opinion on co signing part. So, fast forwad in to the new year of 2024, my work took me to Houston, So I started looking for homes around the airport area. I found an old home, inspection didn't go well so i moved on to the next one. I met amazing realestate agent and a lender. They were with me every step of the way showed me so many properties eventhough my budget was smaller. They treated me well, gave me information on financing, no snarky remarks or judgment, treated me like everyone else. I decided to go with them no matter what. Coincidentally I received a text from Austin's lennar sales agent, I informed her that I am no longer looking at the properties in Austin Texas. I am moving to Houston and appreciated the info. So she sent me a link for houston homes and told me prices have dropped. So I drove from Austin to houston to go check it out and since my lender had already approved me for certain amount I was happy to look for homes in that budget. I met sales agent name: A.W at the location. I've already seen these properties on website your other agent gave me. So I arrived early saw everyhome before meeting A.W. He didn't even try to sell me the house. I had to dig for information about what comes with the house, automatic water heater, sprinkler system etc. All questions were asked by me to him. I decided on the house and informed my agent. We tried to negotiate and decided to make an offer. He insisted I should speak to their lender first for perks. I informed him about my previous experience at seguin and i insist on going with my lender. My agent said lender can close in 15 days. Client file is ready. A.W took it personally it seems. He insisted I should atleast speak to lennar mortgage. I insisted on making offer so someone with authority can make that decision. He told me upfront, my offer will get disqualified because he knows lennar doesnt give any discounts if they do they will recover somewhere else. He said send it to me and approval of loan documents and i will let u know in an hour. Two hours later my agent follows up on my behalf, he never bother to text or call. Then when he got in touch with us via group text, he refused to give any discounts. I agree to go with the price as is. He then rushes me to give earnest money and sign papers he asked me over the text "show me a 4 bedroom house for 195k, who told you you can get it for 190k" I said you told me I can make an offer. It wasnt professional. I was driving back to Austin. I had to pull over to reply. I got home and sign papers paid 5% earnest money when its suppose to be 3 %. He didnt go over the document with me not even via zoom or phone. So I missed looking at the closing date. I realized it the next day. I emailed them to help me. A girl approves my requested date on email but doesnt change it in the system. Few days later, at new house orientation, i find out it has not changed, yet. So I asked A.W why? He blamed it on me because apparantely that girl just suggested the date she didn't say she will change it. But I replied and accepted her suggestion..what about acknowledgement? A VP of finance calls me to sell mortgage and I respefully denied but asked his help to change closing date and he said A.W can help you its not a problem, he got a gist of the story and he claimed everyone loves A.W, it doesnt sound like him. I even requested your customer service to remove A.W and customer service said NO. he refused to change the date. I told him i will not get paid if i move my work days. He asked me if house is more important or losing few hundred dollars? He gave me a choice of paying 100 per day to push my closing date. Not to mention on day one he also asked me if i was buying house with cash. He also said he didnt do zoom or phone call on document signing day because I had my agent she could have done it for me. So A W just gets free commission and we do his part of job too? It doesn't end here. I went through so much stress to make the closing happen on given date. He didn't even stayed to hand me the keys. As soon as I pulled up I saw him leaving. You guys charge me 2000 dollars for convenience fees for closing to go smooth. I will never forget what I went through twice. Inflation is bad and your team just added stress to it and charge money for it. My hvac and appliances already used warranty once. Your guys had to come and do the caulking which was marked on Orientation final walk. A Customer service agent ,who setup my appointment to fullfil service request visited physically to check on paint and caulking issues. She also cleaned the drips of paint on cabinet. Gave me advice that in my 11th month I should call for these services. She said you used your warranty it's only one time. Both Sides of my yard is wet for 2 months they sent a guy with a shovel. He removed dead grass and left. The water retention is still there. I didn't sign or acknowledge the completion yet. No one is following up on that. Hvac, and appliances was an emergency and so is water retention. ... More

Lennar salesman doesn’t respond after the earnest money was given. They didn’t clean at all after the home orientation. When i was there after the closing, everything was as it is when we left after orientation. Little things like pull string on the conduit was not there for utility cable to go to the security box, front and back trees were not properly dug into the ground. Some of the ring security sensors were missing. Paints on the floor and windows are not properly cleaned. They said it gonna be construction clean but not at all.Overall bad experience.

i will never buy the home from lennar again

For buying a first home, I had a very stressful experience trying to constantly prove that money was money was available because they couldn’t read. Not till I got my realtor involved the “issues” cleared. Quality and craftsmanship is horrible, no pride in quality of work. When you do need answers during the process everyone blames everyone and says it’s someone else doing it. Too many hands involved. I would never buy a Lennar home again.

Nothing about working with Lennar was easy or transparent. David with Lennar mortgage was the worst,

Buying a house with Lennar was the worst experience I ever had. I started the process June of 2023 and didn’t move in until the end of April of 2024. My new home consultant was the worst poor communication, he lied every chance he got, then he quit just two weeks before I had to close on the home. His manager knew the issues that were going on and barely helped. She was provided all text message and emails and was shocked how he spoke to me, but nothing was ever done. Come to find out it was a known issue with the new home consultant many people suffered because of him. How Lennar Conduct business is awful. Very poor communication. They treat clients like garbage. I did ask for my down deposit back I was told no that if I don’t purchase with Lennar, I’ll never be able to own my own home. If I could go back in time I would not purchase a home with Lennar. ... More

I would not recommend this company, especially Lennar Mortgage company, run ... The agent that wrote up our contract was not responsive, never knew when our units would be completed. Did not email any of our information after we closed. We had to beg to get things fixed, no follow up. The management companyis even worse, Access, not responsive to emails, or calls. My information was not put in the system correctly,never received a bill, took about 11 emails, hours on the phone to get our information corrected, like name, billing address etc. Just plain poor managment of the whole process. ... More