Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22028 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Issues
- Laurie O.
- Verified Homebuyer
- August 05, 2021
- Mount Holly, NC
Working with the warranty person Talisha has been good. Working with Lennar during purchase was frustrating and disappointing. We feel that they strung us along with an issue that was brought up when we looked at the house the first time with their salesperson. A resolution was denied two days before closing approx 4 weeks after the issue was brought up.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Good company and staff.
- Manuel A.
- Verified Homebuyer
- August 04, 2021
- Forney, TX
Good company and staff. Awful closing process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Professional, Diligent and Informative from Start to Finish
- David G.
- Verified Homebuyer
- August 04, 2021
- Tinton Falls, NJ
Warm, engaging and trustworthy sales staff, and terrific construction manager, who super diligent and informative. We were in very good hands from start to finish with the construction of our new home, and Lennar delivered on schedule, which is remarkable in the current environment.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great house and so far the community had been great to us.
- Carla C.
- Verified Homebuyer
- August 04, 2021
- Riverview, FL
Great house and so far the community had been great to us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall mediocre experience in the home buying and owning process
- Christopher G.
- Verified Homebuyer
- August 04, 2021
- Dallas, TX
Overall mediocre experience in the home buying and owning process
Lennar responded:
Hi Christopher, thank you for leaving a review. We are sorry to hear about the overall experience you mentioned in your review. If you have anything requiring additional attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 4
Lennar - Shocked by how often I was asked to give a 10/10 review of Lennar
- Anonymous
- Verified Homebuyer
- August 04, 2021
- Holly Springs, NC
Shocked by how often I was asked to give a 10/10 review of Lennar employees.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
The construction manager is a great guy. Very helpful
- Helen A.
- Verified Homebuyer
- August 04, 2021
- Raleigh, NC
This is a great builder
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Will Never Buy Lennar Again
- Anonymous
- Verified Homebuyer
- August 04, 2021
- Elgin, IL
TERRIBLE responsiveness to issues. Would have been really screwed had we not hired an external inspector. More workmanship errors and cut corners very apparent longer we are in there, and Lennar is VERY unresponsive and slow to these issues. I will NEVER buy from Lennar again
Lennar responded:
Hi, thank you for taking time to leave a review. We would like to apologize for the issues you faced with responsiveness of the team and workmanship in your new home. If you have any outstanding items requiring attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The experience with lennar is OK
- Anjaneyulu S.
- Verified Homebuyer
- August 03, 2021
- Charlotte, NC
The experience with lennar is OK
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
We love our home. From sale to ultimate purchase and close was seamless.
- Jason S.
- Verified Homebuyer
- August 03, 2021
- Millsboro, DE
Overall the building experience and end result was as expected. I am a little disappointed with the landscaping, specific to sod. It is unsatisfactory. Four months later and the property behind our lot has not been beautified. The construction fencing is still up and the area has not been cleared. It is unsightly and we are unable to fully enjoy our views. We have addressed this and nothing has been done.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar - Do not buy from Lennar
- Anonymous
- Verified Homebuyer
- August 03, 2021
- San Antonio, TX
Do not buy from Lennar
Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment with your new home. Please reach out at corporatecustomercare@lennar.com, if there is anything we can do to assist. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Half hazard
- Joseph F.
- Verified Homebuyer
- August 03, 2021
- Henderson, NV
Poor customer service and poor craftsmanship.
Lennar responded:
Hi Joseph, thank you for the review. We are disappointed to hear about your disappointment with service and craftsmanship for your new home. If there are any open issues you're still facing, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
The attention you receive
- Lynda O.
- Verified Homebuyer
- August 03, 2021
- Celina, TX
My experience was great! Everyone was so attentive and willing to help with any questions
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - If my house wasn’t worth what it is I would probably be disappointed.
- Anonymous
- Verified Homebuyer
- August 03, 2021
- Sparks, NV
If my house wasn’t worth what it is I would probably be disappointed.
Total Score 4
Quality 3
Trustworthiness 1
Responsiveness 2
Everything included with Lennar is awesome.
- Veronica A.
- Verified Homebuyer
- August 03, 2021
- Upland, CA
Lennar is an outstanding company and quality is well observed in the home itself.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - This community was opened more than one and a half years ago
- Joan T.
- Verified Homebuyer
- August 03, 2021
- Monroe Township, NJ
This community was opened more than one and a half years ago and the homeowners are waiting for the Board of Trustees, which at this time is totally composed of Lennar representative, to meet with the owners that have closed on their homes. We want open representation and that is not happening!
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Lennar - REALLY ENJOY MY NEW HOME.
- Ralph B.
- Verified Homebuyer
- August 03, 2021
- Tolleson, AZ
REALLY ENJOY MY NEW HOME.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The buying experience went well.
- Anonymous
- Verified Homebuyer
- August 03, 2021
- Lino Lakes, MN
The buying experience went well. Our Lennar consultant was super helpful and upfront and honest. Probably a big reason why we purchased. The house looks great but I would say you see that a lot of "minimum builder grade" materials/equipment is used. We have found things that have need repairing after only a few months, but Lennar's customer care is very responsive and quick on getting them fixed. All in all... I would say we are satisfied, with the expectation we will have to look to improving things ourselves down the road.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
It's very hard to reaching out after first month move in care service
- Anonymous
- Verified Homebuyer
- August 03, 2021
- Irvine, CA
for the first-month fixing service, 85% good, a lot of places that need to fix and the worker figures them out on time, but the 15% Is disappointed since they didn't finish them all, I spend an hour to mark the area which they said will come at the other day but they never came back. Now I took all the tapes off, don't want to spend any time finding them again. for the other issue report experience, I feel this is unacceptable. 1.Didn't get 3rd floor AC controller after move-in. 2.after a few months get the controller by a nice guy at Lennar, but the AC still can't work and no one comeback ...
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Our sales lady Letta was great to work with.
- Mary S.
- Verified Homebuyer
- August 03, 2021
- Osseo, MN
Our sales lady Letta was great to work with.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - Love our brand new home!
- Linda B.
- Verified Homebuyer
- August 03, 2021
- Lancaster, SC
Love our brand new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great service.
- Carmen M.
- Verified Homebuyer
- August 03, 2021
- Sun City Center, FL
Great service. Thank you very much
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The sales person was not clear to explain the features to new
- Dharmaraj B.
- Verified Homebuyer
- August 03, 2021
- Fort Mill, SC
The sales person was not clear to explain the features to new first time home buyers especially not clear on operable windows and non operated windows
Total Score 4
Quality 2
Trustworthiness 1
Responsiveness 3
Things not completed by closing
- Eugene R.
- Verified Homebuyer
- August 03, 2021
- Summerville, SC
Nothing more to share as of now
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
I choose Lennar after comparing there model homes to other builders. There materialand workmanship just seemed so much better
- Roderick K.
- Verified Homebuyer
- August 03, 2021
- Millsboro, DE
I researched google for complaints and resolutions before I chose a builder. And Lennar was easily the best choice. When I had very minor issues. The Lennar team took care of them extremely quickly. There customer service is excellent.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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