Lennar Reviews

I am very disappointed in the quality of work. There were so many issues with the house prior to my closing it was a very sad day by no means not a happy day. And still dealing with issues that should have been done right before closing. I would not refer anyone to buying a Lennar home in this community. Everyone that I have had the pleasure meeting has said that they have had nothing but problems. This is not a good thing coming from others and the workers say we do what we get paid for what does that tell you. I have had to spend a lot out of my own pocket to get the work done the right way. ... More

Do Not Close until ALL building issues are signed off on. Dina is unresponsive and unqualified as a construction manager. Trades are not managed or construction work verified via a project plan Cosmetic defects are considered not important and are totally ignored. The amount of work order tickets that are required to be opened as a result of sales and Dina's non-responsiveness and follow-up is a full time job that falls on the shoulders of the buyer/home owner. HOA requires that Spectrum is utilized for TV/Internet, however Construction manager does not confirm or verify that the lines/cables are installed and working. It is necessary to use the internet for the home security system as well as submitting work orders; however, with no cables/lines this becomes a frustrating nightmare of "not my job" from Lennar. Appliances are not protected from dents and scratches and Lennar does not correct damaged appliances. Carpet and flooring are not protected while trades stucco, paint and others all walk through with dirty footwear, some wearing workbooks and others in slides and slippers. Drywall and Painters are part of an inexperienced 3rd and 4th party trade that Lennar contracts with and does not manage. Bayonet Plumbing does not have anyone pressure test the plumbing lines or verify their work. Associates are right out of trade school with zero experience and interior water damage becomes an issue and Lennar does not take responsibility for. Also, be aware, Lennar has the "right" per the selling contract to change ANYTHING without notice to the buyer by the sales team. This is inclusive of color of paint, tiles, cabinets, counters and even the structure of doors, closets and kitchen/shower/bathroom fixtures. Beware as Lennar is not the #1 home builder in Tampa Bay for a reason. If you should decide to go with Lennar for you next home, do not allow them to rush you through walk throughs and closings. ... More

Words couldn’t explain how horrible the whole experience was. I’m a Vietnam era veteran and have never been treated this way in my life. When you do the kind of things these people do and you know it shame on me for not pulling out of the deal

Everything from start to finish has been terrible. Awful communication. I moved in to a bird in the house, had a trim nail go through my heel because they rush to clean, and found 3 more laying in the hall. I have had black mold in 2 spots, my AC was NOT hooked up properly and didnt work. Still having issues with the upstairs. And the most recent, water coming through the ceiling from another leak! Oh and I have missed 3 days of work for them not to show up to fix the issues and they DO NOT care. I bought this home as a newly single mom, hoping it would be a fresh and easy start... and they have left me in tears and still with issues and more days to take off work! Dont waste your time! ... More

House was not done at closing but was forced to close with no recourse. Once closed, was told to call the warranty depth. House was barely clean at closing. I still get emails requesting a signature on a document that I previously had signed 2 times. I've previously purchesed 2 new construction homes and thus was by far the worst. Not happy at all.

Sales, and builders were not responsive to huge issues. Over 1 month in the home and still waiting for drastic needs.

Production home with little to no attention to detail, By far the worst quality build in my 40 years and 8 new homes. Lennar is more interested in closing new homes than customer satisfaction. Beware of the closing process,

the quality of work was very bad what you see on the model home was not what you get without saying one word about it, i do not recommend this builder to anyone

I had terrible experience, one of the sales representative was very rude and never speak politely with customers. Multiple home owners mentioned this, not sure if Lennar really want their team to rude with their customers. I am well aware of home buying process and a home owner and helped some of my friends as well with the process. There were multiple issues identified in the walkthrough and they have not written down any of those and forced me to close the house without resolving any of the issues. I reached out to sales/construction manager multiple times to resolve the issues, no response at all. I even opened a support ticket with customer care, its been almost 2 weeks mo action was done and I really dont have hope as well. Will wait for few more weeks and share my experience with all my family/friends/ community people in the area as I don’t want others to suffer this. ... More

I thought people were unfriendly and at times dishonest. They submitted a form with a forged signature to the title company. The buying process was very rigid and not flexible. You are better off buying from a private property then dealing with lennar

Of course you don’t want last names.. everyone would give the same negative review for the same pitiful construction manager Aaron. There’s not point going on about my experience with Lennar, no one above cares to fix their problems. I just hope EVERYONE I share my experience with turns away from Lennar and saves themselves the headaches! Listen to your friends when they tell you stay away from a Lennar home!!!

Not sure how this company can clear any letter of occupancy. The house is still incomplete. They FORCE you to close before the home is complete so they can hit their end of the quarter quota.

I’ve bought three homes so far in my life and this was absolutely the worst experience. We were out of town buyers not able to walk the home in person. Lennar’s website advertised all of these features like being able to heat and cool your home from your phone, the house would come with “Everything Included” which meant a refrigerator, washer, dryer, and a security system. When my father did the final walkthrough of the house he informed us that none of this was included. When I sent the advertisement to Lennar, everyone up and down their chain of command knew that they messed up, but didn’t want to fork over the $10k or so it would’ve cost to make it right. They kept stating that I was getting what was in my contract. The contract didn’t clarify whether any of that was included or not. Their advertising was clear as day saying it was included for this community specifically. After battling back and forth with nearly everyone in their company, they ended up changing their website so none of those features were shown as included. Somehow they think I was wrong, even though they had to change their website? It’s insane. As a veteran, they treated me like trash. This situation cost me so much money and I was extremely disheartened. I would’ve gone to another home builder in the area with the exact same features, but at a lower price, if I would’ve known what I know now. Lennar has been taking advantage of their false advertising since this community opened. Now that we’ve moved in, they let debris from their construction flow through the streets without a care. They have dead grass on all of their homes for sale making our community look like trash. Then they wonder why they can’t sell them. There’s simply a lack of integrity throughout the company and the almighty dollar is what matters the most to them. Values mean nothing to these people. I would never recommend a Lennar house to anyone. ... More

Horrible, unorganized, RUDE, sloppy, poor craftmenshio

Started off with a leak before closing and it’s been 2 months after we closed and it’s still not fully rectified. It takes numerous follow ups on our part to get anything moving. The warranty team has been the only competent people during this process and I do thank Stephanie and Shaun. Neighbors next door smoke detector goes off at least once a week for hours showcasing the material in the homes isn’t great quality. HOA is impossible to get ahold of and annoyed when you do reach out with questions. Homes seem rushed and once it’s thrown together it’s pretty obvious the areas they just completely missed or completed incorrectly. ... More

Once you “close” the sale (i.e. have your money), they seem to forget all about you. We have a growing list of items requiring attention. Upgrades purchased and not delivered. Poor finish work and no craftsman to complete. Sinks that don’t hold water. Non-parallel walls (shower curtain rod fits at lower level, does NOT fit at higher level). Doorbell mount falling away from the stucco wall. Chipped shower door, discovered at move-in still not replaced (two months later). The list continues…

Initially I was very excited to build my new home with Lennar. That changed rather quickly. My closing was delayed over 6 months. When issues were discovered during the final walk through I was threatened with a daily fine if I did not close. There are items on the punch list that have still not been addressed almost 2 months after closing. I have contacted multiple people by phone and email and there is still no timeline on when the issues will be resolved. Overall I am very disappointed with the process and I will never recommend anyone buy a Lennar home.

We should have never have gone to settlement for the house The house was not ready to be moved in no electric to the central air unit. No cable for the TV countless mistakes and flaws like buying a used car all promises and then you have to fight for everything. I’m disappointed.

Multiple Service Request. Electrical, Irrigation Leak, Plumbing Leak that flooded the complete home. Newest Service Requests are Roofing Caps browned off and Mortar joint missing the Mortar. Only been here six weeks and have been living thru warranty repairs the whole time. Finish paint and caulk is very bad. Three different doors that need adjusting or weather stripping.

They lied and mislead us from day one. They have been totally unresponsive to issues and refer everything to thr Warranty then drag it out hoping you will give up. During the build they do not provide options even if you have signed the agreement to purchase. Cut cornors and finishes are a cheap ad possible especially appliances and cabinets. NEVER, NEVER AGAIN!

The houses were rushed to be finished just to get people in and on my street alone four out of five houses have had major repair work done, and they're brand new less than two months and a half.

Purchased two townhomes in Lakewood Ranch. (Lorraine Lakes) Sales Rep for Lennar was completely unprofessional in his approach. Craftsmanship and customer services has gone by the wayside. Their a production builder and apparently hire anybody.

Dear Reed, you contacted me shortly after I completed the purchase of my new home. I expressed to you that I was very displeased with the workmanship in different areas of my new house as you and I briefly discussed. You referred me to Scott and said Scott would contact me to address these issues. Scott did come out to my house to see the issues of poor workmanship with the painting, window installation and carpet in the master bedroom and he said they would get fixed. Scott sends the job Superintendent Kyle out to address the issues (which were discussed on my walk thru). To no avail, I am still having issues with the wood trim paint and painted walls. One party tells me things will be repaired/fixed the other tells me the opposite or both Scott and Kyle say repairs/replacement will be done then when asked of the status, they both denied what was told to me. Several occasions my Sister has been here and heard/witnessed what was said and they still deny. What ever happened to customer service where the customer is always right, especially when there is a witnessing party? I understand Breland Homes was the original builder then Lennar took over the development and at one time my home (Lot 44) was used as a staging/storage place. I saw it when it was and there was a lot of construction traffic coming in and out of this house. I am very familiar with Lennar in California being I relocated from California and the standard of workmanship is there is so much higher. Unless, I ask myself, is this an isolated incident? I am very dissatisfied because I bought a brand NEW home, not a fixer upper. I am sorry but until the issues with my new home have been fixed and completed, I cannot and will not recommend Lennar to a new home buyer. ... More

A constant battle from start to finish with things broken after the fact. Terrible customer service. Lies from the entire team. Rude sales men. With the experience I had I would never recommend a lenar home to my friends or family. My first home buying experience was ruined by y’all’s team with the exception of two people. Terrible & very shameful

We signed in Dec with the expectation to have the keys by March. Went to the lender and got rate locks with a buffer built in so even if Lennar delays by a month to April, we will be covered. March moved to April and then to May with absolutely no reason provided, except finger pointing - the sales manager will point to construction manager, who will point to vendors who wont be around to answer why its getting delayed. Thats fine, we extended the lock and took us multiple request to get that covered by Lennar and that happened at the end and Lennar made it look like they were doing us a favor to cover that cost, though they were delaying. The final delay was the only one that had a reason and that was because someone came in and flooded the kitchen 2 weeks before ready to close! This all paled in comparison when the time to close came with Lennar Title. We have bought 2 homes in the past and by far this was the worst experience. We sent a mail 2 weeks before closing asking if we are ready. No response. During the last week of closing had to call, escalate to get any response from Title. They had scheduled closing with no property survey report until the previous night. Did not have the courtesy to notify us or the lender. The lender was freaking out that they were not getting any response from Title about the survey report. Even while signing the document I had to point out the differences in the numbers. Overall no accountability and absolutely no integrity in the whole home buying process. I am surprised Lennar is in business and considered a top builder, with this level of abysmal customer service. Its been just a month since we moved in so will reserve judgement on the quality of the house, fingers crossed its not even half bad as the buying experience. Of all the people we have interacted with so far, only our warranty manager, Brent, seems to be very competent and is responsive and feels trustworthy. ... More