Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21894 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Fully explained the process and kept us updated on progress.
- Jessica C.
- Verified Homebuyer
- June 16, 2021
- Charlotte, NC
Fully explained the process and kept us updated on progress. Completed on time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The home buying process with Lennar was excellent.
- Robert M.
- Verified Homebuyer
- June 15, 2021
- Huntersville, NC
The home buying process with Lennar was excellent. They stayed on schedule during the Covid as best they could.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quick
- Crystal R.
- Verified Homebuyer
- June 15, 2021
- Woods Cross, UT
The process moved very quickly. Overall I am happy I built with Lennar. I am still waiting on items from my walk through to be completed (5 months) and other work items I submitted over a month ago. I am having many issues with the contractors driving onto my property and creating huge holes. I have tried to reach out to Lennar and I still don’t have a reply. Overall, the value is great and once they start building it is very quick and they do stay on schedule.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Too many stupid mistakes
- Debra H.
- Verified Homebuyer
- June 15, 2021
- North Las Vegas, NV
The home is a great value, with so much included. It's beautiful. But there are too many stupid construction errors — the wrong smartbox, not enough outlets in the smartbox (Cox TV and WAP are STILL a problem), wrong thermostats and plugs for the washer, promised USB ports not installed, no info on HOA procedures and more. It gets fixed (mostly) but owners waste hours dealing with what was supposed to be a turnkey experience. My third new construction and by far the most problematic.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
New Home
- Susan S.
- Verified Homebuyer
- June 15, 2021
- Davidson, NC
I found Lennar to be a fair and trustworthy builder. Solid workmanship and a good value. All of the people I dealt with were knowledgeable and seemed to genuinely cate about the product and about me as a customer. I would buy from them again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The new home has been amazing!
- Eun K.
- Verified Homebuyer
- June 15, 2021
- Buford, GA
The new home has been amazing! It’s everything we’ve been looking for and we couldn’t be happier.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We had an incredible experience with Lennar.
- Glen N.
- Verified Homebuyer
- June 15, 2021
- North Las Vegas, NV
We had an incredible experience with Lennar. We received service that other builders do not offer. They were extremely responsive and helpful at all times.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Brad was great.
- Rodger S.
- Verified Homebuyer
- June 15, 2021
- Thornton, CO
Brad was great. Made the experience more fun than stressful. Has been great ever since helping with small issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everything was great except
- Ronald G.
- Verified Homebuyer
- June 15, 2021
- Punta Gorda, FL
Working with Lennar mortgage was a nightmare, they continued to ask for the same information continuously from the time we applied until we actually closed, which was more than two weejks
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - The villa that we had some issues with workmanship!
- Dirk A.
- Verified Homebuyer
- June 15, 2021
- Naples, FL
The villa that we had some issues with workmanship! When they contracted a lot of work out and rush in doing the work it come out sloppy. So a lot of my issues is with the paint.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - Still many touch ups need to be fixed
- Xingzhe Z.
- Verified Homebuyer
- June 15, 2021
- Austin, TX
Still many touch ups need to be fixed
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - As I first time homebuyer, I was nervous and clueless about the
- Courtney D.
- Verified Homebuyer
- June 15, 2021
- Johns Island, SC
As I first time homebuyer, I was nervous and clueless about the whole process but Lennar answered all of my questions, concerns and made everything very easy!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - contractors doing the work were terrible.
- Christopher K.
- Verified Homebuyer
- June 15, 2021
- Huntersville, NC
contractors doing the work were terrible. way too many things needed to be fixed after closing
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
They truly are a company that has never cared about improving.
- Thomas G.
- Verified Homebuyer
- June 15, 2021
- Thornton, CO
I would never recommend a Lennar home. We had to buy from them because we wanted to be in the neighborhood where they were the only builder. Within one week of closing, shingles were blowing off the roof and within 3 weeks we were catching buckets of water from the leaks in the roof/ bathroom vents. I could go on for a long time but hopefully you get the idea. They are responsive to issues because thats how they manage their business, by never doing things right the first time.
Lennar responded:
Hi Thomas, thank you for sharing your experience with us. We are extremely sorry and disappointed to hear about the constructions issues you have described with your new home. Please reach out to us with any outstanding items at corporatecustomercare@lennar.com, so we can follow-up on your behalf. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 4
Sales rep
- Jerry B.
- Verified Homebuyer
- June 15, 2021
- Huntersville, NC
My sales rep and general contractor were great to work with.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
Great customer service and communication during the building process via weekly calls with the Lennar team.
- Michael F.
- Verified Homebuyer
- June 15, 2021
- Broomfield, CO
Great value for the price! The Everything's Included program eliminates the hassle and nickel and diming of adding options that most people select.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - We lived in our previous home 34 years.
- Mary S.
- Verified Homebuyer
- June 15, 2021
- Manchester, NJ
We lived in our previous home 34 years. Jamie, Andy, Zach , Gina and Danielle have made a happy but difficult and emotional time comforting. Their knowledge an expertise making sure we had and continue to have positve interactions with them and have made our transition extremely easy. Their response to each an every question an issue makes for an excellent customer experience. Lennar should be very proud of this team they put together
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I feel like the materials were cheap.
- Lucyannette R.
- Verified Homebuyer
- June 15, 2021
- New Port Richey, FL
I feel like the materials were cheap. Like the paint. It’s horrible. It stains super easy and when you try to clean it up, the whole paint comes off the wall. The washer and dryer are so basic that the washer makes a very loud noise while washing and the dryer leaves all the lint in the clothes. When you put in a ticket for something to be looked at, they take weeks and weeks to respond and then you have to wait again weeks to have someone come out.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
Ready Willing and Able To Make Sure My Home Buying Experience Was Exceptional
- Andrea M.
- Verified Homebuyer
- June 15, 2021
- Princeton, TX
Communicated with regular updates on building process to completion. Staff attentive to my concerns and any issues promptly resolved. Very nice community and look forward to all the amenities this property has been promised. I think it will be a great neighborhood.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
We love Lennar and our new home in Heritage Landing
- Christine C.
- Verified Homebuyer
- June 15, 2021
- Punta Gorda, FL
Our project manager is a hero to use. Thank you, Crosland for all you have done for us!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great home for the money!
- Luis F.
- Verified Homebuyer
- June 15, 2021
- Naples, FL
Great home for the money!
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - we very much enjoyed working with everyone at Lennar.
- Valeri M.
- Verified Homebuyer
- June 15, 2021
- Jacksonville, FL
we very much enjoyed working with everyone at Lennar. Andie, our real estate agent was awesome!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good sales person
- Cecilia H.
- Verified Homebuyer
- June 15, 2021
- Crandall, TX
The sales person Tanner was very helpful, very quick response, good knowledge and helped to resolve the mail box issue. Thanks Again!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - As with any new construction there are minor issues that arise
- Brad G.
- Verified Homebuyer
- June 15, 2021
- Venice, FL
As with any new construction there are minor issues that arise in the first 60 days. These issues in my case were handled promptly and professionally by Tremayne Allen.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Would recommend to family and friends.
- Iridian N.
- Verified Homebuyer
- June 15, 2021
- San Antonio, TX
In a market where everything could have turned, Lennar and their team made it happen for me. My turn around was 30 days and I couldn’t have been happier. Being a first time homebuyer, after going through several agents and other builders, Lennar gave me what I needed. The home is simple, but it’s a great starter home, and I would absolutely buy from them again. Although some teams weren’t as thorough as others, a little persistence got the job done.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
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