Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22028 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
The builder has somebody responsible for every stage of the building of your house, so you know who to contact if you have any questions.
- Robert K.
- Verified Homebuyer
- June 22, 2021
- Fort Myers, FL
We were very pleased with each stage of the building and the move-in thanks Lennar!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I’m 70 years old.
- John N.
- Verified Homebuyer
- June 22, 2021
- Johns Island, SC
I’m 70 years old. This is the first house I bought in 40 years. I have been pleasantly surprised at how smoothly this has gone through the guidance and hard work of the people at Lennar. Thank you very much.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
great area
- Travis H.
- Verified Homebuyer
- June 22, 2021
- Menifee, CA
escrow was horrible....we were in escrow forb8 month while house being built. They waited until the LAST WEEK to let is know we need few more documents. Then we're scrambling to find before we closed. Ended up closing after initial closing date because of it.
Lennar responded:
Hi Travis, thank you for taking time to write a review. We would like to apologize for the frustration and delays you experienced surrounding your closing. Please reach out to us at corporatecustomercare@lennar.com, if there are any outstanding items we can assist in completing. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Recommend Lennar to anyone who will listen.
- Stefanie L.
- Verified Homebuyer
- June 22, 2021
- Crystal Lake, IL
From the moment we walked into the office and greeted by Dave we felt at ease. We always felt as though our best interest was a priority. Brandon and Dave have made the experience from start to finish such an amazing one. They are very responsive to any question we may have. Love that we are now part of the Lennar family!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disorganized and Uncaring Organization
- Sidney L.
- Verified Homebuyer
- June 22, 2021
- Gold Canyon, AZ
I have occupied this newly purchased home in Gold Canyon for four months and several repairs were requested upon the 30-day move-in customer care plan. The representative said the work will be done. NOTHING has been done, Lennar's contact personnel are non-existent and Lennar does not respond to our website's customer care requests. Once they took our money Lennar disappeared like a fart in the wind. Sorry we bought this Lennar house. There are better builders available.
Lennar responded:
Hi Sidney, thank you for your review. We are sorry to hear about the lack of work completion you have experienced following your new home purchase. Please reach out to us at corporatecustomercare@lennar.com, with any outstanding items, so we can follow-up with the Customer Care team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Leslie the building consultant was the best part of the experience.
- Tabbitha D.
- Verified Homebuyer
- June 22, 2021
- Indianapolis, IN
Leslie the building consultant was the best part of the experience. Everyone else in the company is questionable.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
After closing, good luck getting follow up on any issues!
- Darrin S.
- Verified Homebuyer
- June 22, 2021
- Cumming, GA
I have struggled to get the "Exceptions/Punch List" worked on after closing. It is push and nag but still nothing. I am working on escalating now to see if I can get anyone at Lennar to respond and get the list of things completed.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
The sale person was the best part of buying a home from Lennar
- Fred M.
- Verified Homebuyer
- June 22, 2021
- Lakewood Ranch, FL
do a VERY good job of inspecting your home before closing. Get your list of problems in as soon as possible, it take Lennar's contractors along time to get to your problems. Lennar need to change the door on the laundry room so when the washer walks in front of the door it does not block the door from opening.
Total Score 4
Quality 4
Trustworthiness 2
Responsiveness 3
always accessible!
- Tamika W.
- Verified Homebuyer
- June 22, 2021
- Waxhaw, NC
I had a great experience with the lennar builder.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Space Large Open Areas
- Joseph C.
- Verified Homebuyer
- June 22, 2021
- Punta Gorda, FL
Matt was excellent he walked us through the entire process and kept us informed along the way
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worse build ever!!
- Kevin G.
- Verified Homebuyer
- June 22, 2021
- Summerville, SC
So not sure where to start. Bought house with down payment, Lennar waited 3 months to start building, we went through 3 Construction managers, the 3rd one quit 2 weeks after we closed. Craftmanship is awful!! walls are wavy, paint is extremely cheap. Calking throughout home is bad. DO NOT BUY LENNAR HOMES. When we did our walk through we found issues, they told us that these issues would not hold off closing, I asked for all issues to be taken care of prior to closing. We found out during final walk through only a few were taken care of, the 3rd CM didn't even care about the issues. Now 4 ...
Lennar responded:
Hi Kevin, thank you for sharing your experience. We would like to apologize for the issues you have expressed including the quality of workmanship and subsequent work required to fix items in your home. If there are outstanding items requiring attention that we can help with, please reach out to us at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Weekly updates provided on construction
- Rebecca S.
- Verified Homebuyer
- June 22, 2021
- Zionsville, IN
Professional, conscientious, careful to explain all aspects of the construction. We could not be happier
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The people of Lennar have been great!
- Mike P.
- Verified Homebuyer
- June 22, 2021
- Venice, FL
The people of Lennar have been great! Very helpfull, and nice people. Jimmy and Arron have been awesome! Shannon was great as well!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality home
- Rita C.
- Verified Homebuyer
- June 22, 2021
- Aurora, CO
Right from the beginning my experience was positive. Matt B was knowledgeable and forthcoming. My timeline was pretty much adhered to. And since moving into the home a response of the warranty people has been very positive. I would recommend Lennar homes to my friends.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar Mortgage
- Christoph L.
- Verified Homebuyer
- June 22, 2021
- Ramsey, MN
Great experience with loan officer
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar - Get everything in writing.
- George V.
- Verified Homebuyer
- June 22, 2021
- New Port Richey, FL
Get everything in writing. Don’t trust your sales person as they are not always told what the corporate decisions are and seem to be the last to know.
Total Score 3
Quality 4
Trustworthiness 1
Responsiveness 2
Lennar - The nail pops, tape and spackling job leave much to be desired.
- Brian C.
- Verified Homebuyer
- June 21, 2021
- Eastampton, NJ
The nail pops, tape and spackling job leave much to be desired. Of course, the builder only wants to make these repairs once in the whole house after a year has transpired. The job is very unsightly! Otherwise, we are happy with our house and community.
Total Score 3
Quality 1
Trustworthiness 4
Responsiveness 4
Lennar - Very poor workmanship, we felt some of the contractors did not
- Anonymous
- Verified Homebuyer
- June 20, 2021
- Otsego, MN
Very poor workmanship, we felt some of the contractors did not take pride in their work (ceiling with flat spots, tape joints visible, paint on carpet, crooked walls, door trim that doesn't align, all trim nail holes are very visible, crooked fireplace stones, and more. There are multiple issues that need to be fixed, replaced or redone. Also poor communication between sales team and us, were told different closing date and pushed out two months.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Low quality of craftsmanship
- John D.
- Verified Homebuyer
- June 19, 2021
- Mt Pleasant, SC
Let’s start off with the good. Jennifer in the sales team, was great to work with. Everything else has not been a good experience. The craftsmanship of the house is not of the quality you would expect from Lennar or any home builder. There are so many issues with the home. Once we submit a ticket the team try and take the easy way out of fixing the problem and then it looks worse than it did originally. The team have to fix it numerous times and it fix is not of the quality you would want for a brand new home. Another issue is the lack of responsiveness to getting open tickets done. We have ...
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
VALUE, LOCATION
- Joan G.
- Verified Homebuyer
- June 19, 2021
- Fort Myers, FL
IT STARTED OUT AS AN EXCITING EXPERIENCE TO LOOK FORWARD TOO. LENNAR HAD A GOOD REPUTATION BACK IN THE DAY.BOUGHT VILLA ON LAKE WITH A LARGER LOT FOR THE PURPOSE TO PUT UP SMALL FENCE FOR MY TINY ELDERLY DOG. TURNS OUT HOA WOULD NOT ALLOW ANY PLANS FENCE COMPANY SUBMITTED BECAUSE OF HOA SET BACKS (NOT CITY), THEN UNDERGROUND UTILITIES WERE USED UNDER THAT EXTRA 3 FEET OF PROPERTY I BOUGHT INSTEAD OF SOMEWHERE ELSE MAKING THE SIDE YARD NOT USEABLE. I DID CHECK WITH CITY BEFORE I PURCHASED AND THEY LOOKED UP PROPERTY AND TOLD ME I HAD ENOUGH ROOM TO MEET REQUIREMENTS…THAT A SMALL LAKE IS NO ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Too many problems with house.
- Valerie L.
- Verified Homebuyer
- June 19, 2021
- Punta Gorda, FL
Too many repairs or replacements, work was done poorly during building of house.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 2
Lennar - Problem free experience.
- Brent L.
- Verified Homebuyer
- June 18, 2021
- McCordsville, IN
Problem free experience. Good follow up.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Had a good experience with Purchasing my home at Heritage Lake.
- Martin H.
- Verified Homebuyer
- June 17, 2021
- Menifee, CA
Had a good experience with Purchasing my home at Heritage Lake. The building process went smoothly. Would not recommend the builders lender, they are non-responsive. Save yourself the stress and use an outside lender. But the home is good value.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar mortgage took Forever!
- Thomas M.
- Verified Homebuyer
- June 17, 2021
- Williamsburg, VA
Lennar mortgage took Forever!!!but maybe the pandemic played a part in it
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar - Great experience, just might do it again!
- Peter B.
- Verified Homebuyer
- June 17, 2021
- Lewes, DE
Great experience, just might do it again!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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