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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20209 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

20209 Reviews in All Areas

Star Rating Breakdown

5 ★ 8416

4 ★ 3780

3 ★ 3355

2 ★ 2150

1 ★ 2508

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Worst Experience ever. Biggest Cheating Company. Don't buy!

  • Axay P.
  • Verified HomeBuyer
  • July 30, 2025
  • Monroe Township, NJ

Our experience with sales team was horrible (worst than used car salesmen). They use bait and switch tactics. I was sold a house which they said had 2731 sq. ft. house and upon closing we found out that house was 44 sq. ft. smaller. They claim that measurement can vary from house to house. I would not recommend buying a house at all. I would prefer to go with other builders such as Toll Brothers.

Lennar responded:
Hello Axay, and thank you for writing this review. We want to apologize for the frustrations you have experienced as outlined above. I hope you will give Lennar the chance to redeem itself in your eyes. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very disappointed with AC issues

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2025
  • Folsom, CA

Very disappointed and huge loss because the builder delivered a home without a functioning AC. Our tenant moved in but found AC was acting funny during the hot summer in sacramental area, and it took three trips and several weeks to seemingly solving the problem. The tenant had to stay in hotels and there is no cost recovery for the owner's cost. So much pain!!! I wish no one can experience the nightmare that we had.

Lennar responded:
Hi, thank you for taking the time to post this review. I am so sorry to hear about what you experience with your A/C unit. I agree, that this is not ideal in the hot temperatures of California. If there is anything we can do to follow-up on this issue, please reach out to corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Total whole purchase, specifically Title, closing experience was worst

  • Madhusudana o.
  • Verified HomeBuyer
  • July 24, 2025
  • Fresno, CA

I bought two homes from Lennar, experience was same, first I though it was oneoff or mistake, second home also same experience. Sales associate was excellent, load process was good. Title & escrow experience was worst, there was not even one email or phone call communication, both transaction was not closed on date it was mention, no communication, no one picks phone or return to voice mail or email. Title/Escro service not social, paid by customer. Warranty services also worst, quality of materials, cub boards are start tearing in fist month. Have plans to go another investments but decided ...

Lennar responded:
Hello Madhusudana and thank you for sharing your feedback. We’re very sorry to hear about the challenges you’ve experienced with both of your home purchases, particularly with Title, Escrow, and Warranty services. This is not the experience we want for our homeowners, and we understand how frustrating it must have been to go through this more than once. We do appreciate your kind words about your sales associate and loan process, and we will make sure to share that with those teams. If you still have any outstanding questions or warrantable concerns, please submit a warranty/service request through your Lennar account. This ensures your request is properly documented and prioritized for a prompt ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Do it yourself

  • John V.
  • Verified HomeBuyer
  • July 24, 2025
  • Punta Gorda, FL

First of all we songs the house to ourselves. Wen they wanted something we had to jump but when asked yo provide for our needs, crickets. On closing day they rushed us. Shame on me as the house was not ready. The quality of some of the workmanship was shabby. I had a fire alarm just hanging, I fixed it myself. Also a kitchen drawer was messed up and didn't close right, I fixed it myself. Was told they were going to fix other areas but didn't. Wanted to close so we would have to use the warranty company instead of them fixing the situations. Buyer beware, We love our house but process of ...

Lennar responded:
Good afternoon John, We're sorry to hear you've experienced so many issues with your home. If you still have any outstanding questions or warrantable concerns, please submit a warranty/service request through your Lennar account. This ensures your request is properly documented and prioritized for a prompt ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Pittu

  • Pittu K.
  • Verified HomeBuyer
  • July 24, 2025
  • Fresno, CA

Warranty is very bad AC is bad not working 1 week no body take care is very bad experience

Lennar responded:
Good afternoon Pittu and Thank you for taking the time to share your experience with us. We’re sorry to hear that you have had issues with your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unpleasant experience

  • Elliana D.
  • Verified HomeBuyer
  • July 24, 2025
  • Crandall, TX

Unpleasant experience overall. Felt very rushed and like all Lennar staff was too busy to take a second and explain the home buying process to me. Lots of unanswered questions and just neglect as a customer in general. Maintenance warranty requests take a while. Ronaldo is someone who stands out as he was extremely condescending and unhelpful.

Lennar responded:
Good morning Elliana, we're sorry to hear that we fell short of delivering the great homebuying experience you deserve. If you still have any outstanding questions or warrantable concerns, please reach out to your local customer care team by submitting a warranty/service request through your Lennar account. This ensures your request is properly documented and prioritized for a prompt ...

Total Score 1

Quality 2

Trustworthiness 3

Value 1

Responsiveness 1

Complete Disaster

  • Thomas P.
  • Verified HomeBuyer
  • July 20, 2025
  • Edgemoor, SC

Lied to us to get us to buy sooner, lost over 4K breaking our lease. Lawn either dead or dying when we moved in. Many issues with home itself, who puts a vent directly above the shower so air blows on you when you are in said shower? Nothing but complete regret buying this home, if we were not desparate to get out of renting we would have walked away. Should have looked at other options.

Lennar responded:
Good morning ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible

  • Anonymous
  • Verified HomeBuyer
  • July 17, 2025
  • Corpus Christi, TX

Overall it was a terrible experience. No help what so ever. Our home was never cleaned, swept, vacuumed when we closed. Paint still on the windows and floors. Plumbing is terrible, our stove/oven stopped working 3 days in to the move. Guest toilet stopped working a day into the move. Spider every where, walls are very thin you hear everything. What stinks the most is that there is no communication. We had so many unanswered questions, prior to the close and still do. Never going with Lennar ever again. Do not make the same mistake we did.

Lennar responded:
Good ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

EXTREMELY POOR CUSTOMER SERVICE

  • Michelle S.
  • Verified HomeBuyer
  • July 17, 2025
  • Sherman, TX

We were so excited to buy our first home. The price was right! The sales agent was very attentive. We were pre-approved and ready to get the process started. We paid our escrow and were committed. That’s where things started to go downhill. Because once they have that commitment they can do whatever they want and throw customer service to the wind. Our pre-approval turned into “you don’t meet all the requirements and will need a co-signer”. At that point we were invested and went through with it assured they would be left off the title and it wouldn’t affect them. After closing we find out ...

Lennar responded:
Good morning Michelle,
We're sorry to hear you've experienced so many issues with your home.

If you still need follow up on these items and need to escalate the issue, please email the details of your concern to CorporateCustomerCare@Lennar.com referencing this review so we can follow up with the appropriate team.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

T

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Houston, TX

Terrible experience, can’t get into touch with Lennar for any help whatsoever, no one responds or returns voices. Many issues, a major one being locked out of the gate of my home community for multiple weeks because NO gate clickers or codes were provided at closing.

Lennar responded:
Thank you for taking the time to share your experience with us. We are sorry to hear you have been locked out of your community. If you haven't already, you might need to reach out to your community's Homeowner's Association for an access code to your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor Quality, Awful Experience, and Worst Service

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Maiden, NC

Poor Quality, Awful Experience, and Worst Service.

Lennar responded:
Thank you for taking the time to share your experience with us. We're sorry to hear that we did not meet your expectations. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com so we can follow up with ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lack of responses, lack of care and quality work

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • San Antonio, TX

Was always told never to buy this builder by multiple realtor friends but went ahead anyways because I liked the house itself. Getting a response or getting them to take care of pressing issues was like pulling teeth. If you’re not prepared to continuously harass them for a response on any issue you have don’t buy here. As a first time home buyer this was an extremely disappointing and stressful experience. All these people want is your money, they don’t care about anything else. Good luck getting a hold of anyone once you close as well. Just go look at the community reviews. Now I know ...

Lennar responded:
Thank you for taking the time to share your experience with us. We're sorry to hear that we did not meet your expectations regarding communication throughout your home purchasing journey. Moving forward, we hope to have the opportunity to regain your trust. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

THE WORST EXPERIENCE!!!

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Jarrell, TX

Not happy with the service that was rendered. It seemed like they just wanted to push the sale through and move on to the next sale. Told things would be fixed before closing but even though the issue was small was not completed but I fixed it myself.

Lennar responded:
Thank you for taking the time to share your experience with us. We're sorry to hear that we did not meet your expectations with your new ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar Homes is the worst company I have ever done business with.

  • Timothy M.
  • Verified HomeBuyer
  • July 16, 2025
  • Ave Maria, FL

Lennar Homes needs to be investigated for shady unethical business practices. They sold me a home that they appraised at $545,000 and 2 days after I closed they reduced the sales price for the same exact home for $495,000, $50,000 less than I paid 2 days prior. Not only that the quality and workmanship is so bad that I'm not sure its safe. The first night I went to turn the bathroom light on and the plate/cover came off and then got hit with a bolt of electricity that didn't feel good to say the least. House was infested with mice both dead and alive because every door had gaps.. Gutters that ...

Lennar responded:
Good morning Timothy, We’re sorry to hear your homebuying experience did not meet your expectations.

We hope to earn back your trust by continuing to support you in your homeowner journey. If there are any outstanding warrantable concerns, please reach out to your local Customer Care Team by submitting a warranty service request through your Lennar account to ensure proper documentation and timely follow-up by the appropriate team.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience ever with your people

  • Luis B.
  • Verified HomeBuyer
  • July 15, 2025
  • Portland, TX

The people very impolite, slow responses, since day 1 until closing date the worst experience

Lennar responded:
Good afternoon Luis and thank you for taking the time to share your feedback with us. We’re sorry to hear that your homebuying journey did not meet your expectations. Please know that we take your feedback seriously and remain committed to regaining your trust as you continue your journey as a ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

No EV charging stations installed at collection at hopewell as promised in sales broucher

  • Hari K.
  • Verified HomeBuyer
  • July 15, 2025
  • Pennington, NJ

Hi, I am having an electric vehicle. I thought there would be EV charging stations at this community Collection at Hopewell. I bought a condo. The charging stations are not installed yet. I have no way to charge my car. When I tried to reach the sales agent and construction manager, they didn’t provide me a resolving answer. Now they hide from me not responding to my emails etc. Thank You Hari

Lennar responded:
Thank you Hari for taking the time to share your feedback with us. We understand your disappointment regarding the absence of an EV charging stations in your community, especially if it was something you were expecting. Have you reached out to your HOA regarding this ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

A complete mess

  • Adinia C.
  • Verified HomeBuyer
  • July 15, 2025
  • White Plains, MD

No organization No responsibility No costumer services No accountability No reliable communication Worst company and some employees as well.

Lennar responded:
Good morning Adinia. Thank you for sharing your feedback with us. We’re very sorry to hear that your experience has left you feeling this way. That’s not the standard we strive to uphold, and we regret that we fell short of your ...

Total Score 1

Quality 4

Trustworthiness 1

Value 1

Responsiveness 1

Never again

  • Justice F.
  • Verified HomeBuyer
  • July 09, 2025
  • Corpus Christi, TX

If i could do it all over again i wouldn’t. Steer away from lennar and their houses. Buying process was terrible

Lennar responded:
Good morning Justice, We’re very sorry to hear that your experience has left you feeling this way. That’s not the standard we strive to uphold, and we regret that we fell short of your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

I would never buy with Lennar again

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2025
  • Venice, FL

Everything from start to finish was terrible including the real estate agent. I put my unit up for sale the day after I closed and cant wait to get rid of it.

Lennar responded:
We’re truly sorry to hear that your experience was so disappointing. That’s not the standard we aim to deliver, and we regret that we fell short of your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not transparent with loan costs and unfair treatment

  • Naga G.
  • Verified HomeBuyer
  • July 09, 2025
  • Forney, TX

Not transparent with loan costs and unfair treatment. No response to the feedback

Lennar responded:
Good morning Naga. We appreciate you bringing this to our attention. We’re truly sorry to hear you feel you had unfair treatment, particularly during the loan process. That’s far from the standard we aim to uphold, and we regret that we fell short of your expectations. Moving forward we hope to earn back your trust. If there are any outstanding warrantable items, we encourage you to submit a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Esa

  • Esa M.
  • Verified HomeBuyer
  • July 08, 2025
  • Middletown, DE

We moved in 3 weeks ago and the air doesn't circulate on the second floor. The HVAC company spent hours here with no resolution. Our neighbors are experiencing the same issue. This has soured our entire experience.

Lennar responded:
Good morning Esa, We’re sorry to hear about the trouble you’ve been experiencing with air circulation in your home. We understand how frustrating this must be—especially so soon after moving in—and we regret that it has impacted your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Regretful Purchase — Disappointed with Quality and Builder Response

  • Rajeev G.
  • Verified HomeBuyer
  • July 05, 2025
  • Tracy, CA

I moved into my Lennar home just two months ago, and I’m already regretting this purchase. The quality is nowhere near what I expected for the premium price I paid: Loud plumbing noise echoes throughout the home Wind comes through closed windows, blinds sway during storms Terrible soundproofing — I can hear casual conversations from other floors even with doors closed Long, thin cracks are already showing on the garage floor To make it worse, Lennar dropped prices by $160,000 on the same homes within two months and offered much better mortgage rates to new buyers. Meanwhile, ...

Lennar responded:
Good morning Rajeev, Thank you for sharing your detailed feedback. We’re sorry to hear that your homebuying experience did not meet your expectations. We understand how frustrating this can be, and we appreciate you bringing it to our attention.

If you have any warrantable items related to your home, please submit them through your Lennar Account, as this is the most efficient way to reach your local Customer Care team and ensure proper documentation for follow-up and tracking.

Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unsatisfied buyer with warranty issues that are not being fixed.

  • Anonymous
  • Verified HomeBuyer
  • July 02, 2025
  • Middletown, DE

I suggest before you buy a Lennar home, do your research. Unfortunately, I did not and now I’m paying the price.

Lennar responded:
We truly appreciate you taking the time to share your experience. We’re sorry to hear that things haven’t gone as you expected, and we understand how that can impact your confidence in us. Please know we’re committed to improving and hope to rebuild your trust in the time ahead.

If there are any outstanding warrantable items that need attention, please email CorporateCustomerCare@Lennar.com and reference this review so we can follow up with the appropriate team.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Issues with Lennar Home purchase

  • Paula N.
  • Verified HomeBuyer
  • July 02, 2025
  • Floresville, TX

I bought 2 homes and had the worst experience with Marshall the loan officer. He treated us like 2nd rate citizens and gate kept the entire process. We are seasoned home purchasers and have never had this worse of an experience. Derek the construction manager was also awful. The house was supposed to be ready for a final walkthru and wasn’t ready, we had to come back. He was complacent and really uncaring. I will do my business with another home builder than Lennar.

Lennar responded:
Good morning Paula, We appreciate you bringing this to our attention. We’re truly sorry to hear that your homebuying experience was an unpleasant one. That’s far from the standard we aim to uphold, and we regret that we fell short of your expectations. Moving forward, we hope to earn back your trust. If you need assistance with any warrantable items, we encourage you to reach out to your local Customer Care Team by submitting a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Haven't moved in yet and already an electrical problem.

  • Joseph W.
  • Verified HomeBuyer
  • June 28, 2025
  • Punta Gorda, FL

Have not yet moved in and no electricity. FPL says power to unit but nothing is working.

Lennar responded:
Good morning, Joseph. Thank you for letting us know about your experience. We truly regret that things didn’t go as expected, and we’d like the chance to learn more and help make things right if possible. Please feel free to email us with the details at CorporateCustomerCare@Lennar.com so we can look into it and get the right team involved.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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