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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21679 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21679 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Leroy was amazing

  • Barbara J.
  • Verified HomeBuyer
  • April 24, 2021
  • Myrtle Beach, SC

Loved working with Leroy, he made buying a lennar home wonderful!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Limited options

  • Murry P.
  • Verified HomeBuyer
  • April 24, 2021
  • Henderson, NV

Need more flexibility in options i would like to purchase.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Promise was never fulfilled

  • Yagnashrai P.
  • Verified HomeBuyer
  • April 23, 2021
  • South Elgin, IL

There are all the work which we were promised on our closing has never been fulfilled.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Lennar - I've had a few issues not so much with the house but with the

  • Shirlene J.
  • Verified HomeBuyer
  • April 23, 2021
  • Riverview, FL

I've had a few issues not so much with the house but with the homeowners association. Next to impossible to get anyone to respond. Adam, whom was the first person from Lennar I talked to to get the ball rolling for the buying process has gone way and above in helping resolve my issues with them. Adam deserves the most credit in this home buying process. My walk through guy was awesome as well. Explaining to a T everything about everything. Again he needs an applause.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Moyses from customer service has been very helpful and went out

  • Dhaval P.
  • Verified HomeBuyer
  • April 23, 2021
  • San Diego, CA

Moyses from customer service has been very helpful and went out of his way to help to get some left over materials for some of the home improvement i had to do. In general, very responsive customer service to fix all issues found in home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Higher quality than other builders in the area.

  • Anonymous
  • Verified HomeBuyer
  • April 23, 2021
  • Oceanside, CA

Higher quality than other builders in the area.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Well built homes.

  • Edward M.
  • Verified HomeBuyer
  • April 23, 2021
  • Dayton, NV

Well built homes. Good design.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

not doing what they said they would do. and poor quality.

  • Henry M.
  • Verified HomeBuyer
  • April 23, 2021
  • Bulverde, TX

You better think twice and get a second opinion.

Lennar responded:
Hi Henry, thank you for sharing your review. We are sorry to hear about your disappointment with the quality of your home and the communication you have received from the team. Please reach out to us at corporatecustomercare@lennar.com, with any outstanding items requiring attention and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - Sales agent was great.

  • Donald J.
  • Verified HomeBuyer
  • April 23, 2021
  • Noblesville, IN

Sales agent was great...Orientation was well done.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

great people

  • Richard O.
  • Verified HomeBuyer
  • April 23, 2021
  • Crystal Lake, IL

jamie, amy and david are exceptional employees ,knowlegeable and just good people

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

No care for the customer

  • Adam M.
  • Verified HomeBuyer
  • April 22, 2021
  • Angier, NC

I have had nothing but problems since buying. There have been numerous issues with warranty work that is very unreliable. Upon move in we were told the house would be cleaned. Not o LT were there con webs in the corners but there is still paint on the floors that I, myself, am cleaning over time. There has not been a time that warranty work has been scheduled and kept. They are always late or don’t show at all. I would not recommend anyone to buy from Lennar as it stands now. I know that I myself would hate to go through this experience again.

Lennar responded:
Hi Adam, we would like to thank you for taking the time to leave a detailed review. We are disappointed to hear about the issues you outlined including ongoing issues regarding the completion of warranty work and lack of communication throughout that process. If you have any issues you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Lennar - 1st Time Home Buying Experience was really smooth

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2021
  • Tampa, FL

1st Time Home Buying Experience was really smooth

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Lennar staff is always available to help and resolve the issues

  • Monica L.
  • Verified HomeBuyer
  • April 22, 2021
  • Henderson, NV

Lennar staff is always available to help and resolve the issues promptly.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Lennar - Buying a home is rewarding the experience was not but we had

  • Colneshia B.
  • Verified HomeBuyer
  • April 22, 2021
  • Clermont, FL

Buying a home is rewarding the experience was not but we had anticipated with the lender

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Lack of communication and willingness to do your job

  • Brian F.
  • Verified HomeBuyer
  • April 22, 2021
  • Converse, TX

Don't buy from lennar. They won't do anything.

Lennar responded:
Hi Brian, thank you for sharing your review. We apologize for the lack of communication you have experienced. We would like to follow-up on any issues you have faced, along with any outstanding items requiring attention. Please send us a note at corporatecustomercare@lennar.com, with any details you wish to provide, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - The way the Lennar team treated us was excellent.

  • Miguel P.
  • Verified HomeBuyer
  • April 22, 2021
  • Sparks, NV

The way the Lennar team treated us was excellent. From our first visit to the time we moved in our whole experience was seamless. Schedules and timings were always right on. We would like to thank Jennifer and Jennie at the front office, also Timmy from the Mortgage Company as well as Rich and all of the people behind the scenes that made it a great experience for us. Thank you Lennar

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Waranty request not fast enough and quality not good

  • Jerry W.
  • Verified HomeBuyer
  • April 22, 2021
  • Davidson, NC

Waranty request not fast enough and quality not good

Lennar responded:
Hi Jerry, thank you for taking time to write this review. We are sorry to hear about the issues you have expressed with Customer Care and quality issues with your home. If there are any items outstanding you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Spacious home with nice features

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2021
  • Apex, NC

The sales staff could not have been nicer or more helpful. The sales representative was knowledgeable, helpful, friendly, and still remembers our names months after we purchased the home. The house does have some design flaws. The tankless hot water heater is not able to quickly provide hot water to the kitchen although it functions well in the bathrooms and laundry area. The garage and driveway are narrow; most of our neighbors park at least one car in the driveway as they are unable to get two cars into the garage along with the usual homeowners items (lawn care equipment, bicycles, tools, ...

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 5

Lennar - They stay in contact with us

  • Douglas W.
  • Verified HomeBuyer
  • April 22, 2021
  • Huntersville, NC

They stay in contact with us

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Lack of communication from sales

  • Deborah K.
  • Verified HomeBuyer
  • April 22, 2021
  • Las Vegas, NV

Very poor communication from our sales person, always evasive about when our home was going to be released for purchase as it was a model. We were forced to put reservation on home after we were told it was available to purchase. The day it was being released for sale we suddenly had another reservation, we then had to offer more money to get the home. All a game to get more money. We felt we were not treated as a valued customer but more like an inconvenience.

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 4

Just OK

  • Anthony G.
  • Verified HomeBuyer
  • April 22, 2021
  • Queen Creek, AZ

Lots of corners cut during the building process. The individuals that I’ve dealt with have been good just a craftsmanship wasn’t

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Customer service was horrible.

  • Doureid A.
  • Verified HomeBuyer
  • April 22, 2021
  • Winter Springs, FL

Customer service was horrible. Promises on timelines were all not met. Several issues in the house.

Lennar responded:
Hi Doureid, thank you for sharing your experience with us. We are sorry to hear about the issues you have expressed with Customer Care and issues with your home. If there are any items outstanding you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Poor materials used and sloppy craftsmanship.

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2021
  • Mt Pleasant, SC

Poor materials used and sloppy craftsmanship.

Lennar responded:
Hi, thank you for taking time to write a review. We would like to apologize for any disappointment you have with the craftsmanship and materials used in your new home. If there are any particular issues requiring further attention, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Good house, unfinished neighborhood

  • Kaitlyn G.
  • Verified HomeBuyer
  • April 22, 2021
  • Tinton Falls, NJ

We're very happy with the house - our realtor thought they did a pretty good job cleaning it up before we moved in. The concern is more with the outside. The grass is a problem. The builder never picked up their workers cigarettes, and garbage, our entire yard is filled with rocks that were never removed, and the front is filled with rocks that Lennar's snow removal service piled into my front yard. It seems like the sales people said things just to sell the house such as the property behind the house would be landscaped, the plants that they planted would be maintained by their landscape ...

Total Score 4


Quality 4

Trustworthiness 2

Responsiveness 4

WE LIKED THE DESIGN OF THE.

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2021
  • Henderson, NV

WORKMAN SHIP IS NOT THE BEST.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

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