Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22028 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Everything Included
- Anonymous
- Verified Homebuyer
- June 09, 2021
- Rockwell, NC
Seeing other family and friends build houses right now, it's crazy to see them charged for things that were included in our home. It was an easy experience and would look to use them again if we decided to build in the future.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everything is included!!!
- Lydia G.
- Verified Homebuyer
- June 08, 2021
- North Las Vegas, NV
It’s a very simple floor plan built but has the feel of a custom home. The builder put a lot of thought into the design process and it shows in the finished product. My daughter loves our new home and I’m so glad we choose Lennar Homes. Plus everything is included!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Home was being built in our time frame
- Pradeep M.
- Verified Homebuyer
- June 08, 2021
- Naples, FL
Home was being built in our time frame
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Cheaped out on paint quality and carpet quality.
- Anonymous
- Verified Homebuyer
- June 08, 2021
- Ocoee, FL
Cheaped out on paint quality and carpet quality. Besides that, excellent job.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
Lennar - Half of 1st floor tiles is hollow, door on 2nd floor master bed
- Irina B.
- Verified Homebuyer
- June 08, 2021
- New Port Richey, FL
Half of 1st floor tiles is hollow, door on 2nd floor master bed not closing, lawn on front yard is die, No one respond on this issue only asking feedback even not showing up and look at it.
Lennar responded:
Hi Irina, thank you for sharing your review. We would like to apologize for the issues with your flooring, doorway and exterior landscaping you described. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Real estate agent and residential project team
- Mylene R.
- Verified Homebuyer
- June 08, 2021
- San Diego, CA
Alison- wonderful personality, easily accessible when question arise, patient with answering questions and ensures resources are provided for buyers and residents! Jason/Andrew - professional, respond to calls immediately, and look out for residents. They go above and beyond to help with questions on issues on my house!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - Cannot beat their pricing in Naples.
- Jeannette M.
- Verified Homebuyer
- June 08, 2021
- Naples, FL
Cannot beat their pricing in Naples.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
After 6 months still waiting issues from closing to be fixed
- Anonymous
- Verified Homebuyer
- June 08, 2021
- Davidson, NC
Make sure you get a great inspection and let them fix all the issues before closing
Total Score 4
Quality 4
Trustworthiness 1
Responsiveness 1
Lennar - Great experience with Sam and Rob Ritght!
- Britt M.
- Verified Homebuyer
- June 08, 2021
- Fort Myers, FL
Great experience with Sam and Rob Ritght!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Punch list follow up important.
- Dennis L.
- Verified Homebuyer
- June 08, 2021
- Westfield, IN
Punch list follow up important.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Lennar - The experience was amazing and efficient.
- Cole G.
- Verified Homebuyer
- June 08, 2021
- Durham, NC
The experience was amazing and efficient.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Danielle/Kelsey and Tony were great
- Judy B.
- Verified Homebuyer
- June 08, 2021
- Humble, TX
Danielle/Kelsey and Tony were great
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - I have a great experience with the lady that help me since the
- Yesenia L.
- Verified Homebuyer
- June 08, 2021
- Kissimmee, FL
I have a great experience with the lady that help me since the first day and she helpme a lot in the process
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar Home Buying Experience:
- Elisha C.
- Verified Homebuyer
- June 08, 2021
- Durham, NC
Buying a home can be a very exciting, yet stressful process. Lennar does a wonderful job communicating and responding to questions and concerns which gives an overwhelming sense of peace and comfort! I love my new home. I’m so glad I made the decision to allow them to build my beautiful Lennar home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Financing process was great. Team was supportive, responsive.
- Christopher S.
- Verified Homebuyer
- June 08, 2021
- Tolleson, AZ
Disappointed in the some of the workmanship and quality of finishes. For instance, drywall screws are easily exposed. Doors and cabinets are not as “solid” as I expected. Insulation is not good. Noises/ conversation can be heard when doors are closed even from across the home.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
The quick responses to my concerns
- Laverne M.
- Verified Homebuyer
- June 08, 2021
- Aurora, CO
I received a warm welcome when I walked into the showroom from Jane. She wasn’t pushy and really lessened to what I wanted in a house. The 2 Chad’s kept me up dated on the progress of my house every 2 weeks and answered my questions and concerns promptly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love,Love Love
- Sheila J.
- Verified Homebuyer
- June 08, 2021
- Laurel, MD
Lennar is amazing from building to borrowing. They have great professionals and are more than willing to go the distance to make owners happy. Very responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I liked working with Barbara, I loved the design center and being able to make my own selections which allowed me to select some higher end materials.
- Jana D.
- Verified Homebuyer
- June 08, 2021
- Fontana, CA
Lennar offers quality at a competitive price. The communities are well thought out and some offer amazing recreational amenities.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Lennar - Waiting on work to be finish 6 months after closing
- Nichole W.
- Verified Homebuyer
- June 08, 2021
- Phoenix, AZ
Waiting on work to be finish 6 months after closing
Lennar responded:
Hi Nichole, thank you for sharing your review. We are sorry to hear you still have outstanding work 6 months after closing your new home. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - Make sure you have a Realtor BEFORE visiting model homes!
- Tammy C.
- Verified Homebuyer
- June 08, 2021
- Summerville, SC
Make sure you have a Realtor BEFORE visiting model homes!!
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 3
Lennar - Buying experience was great.
- Anonymous
- Verified Homebuyer
- June 08, 2021
- Irvine, CA
Buying experience was great.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Love our new Lennar home!
- Patrick W.
- Verified Homebuyer
- June 07, 2021
- Millsboro, DE
Love our new Lennar home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Our sales contact, Kaleigh was great!
- Brian E.
- Verified Homebuyer
- June 07, 2021
- Lakewood Ranch, FL
Our sales contact, Kaleigh was great!! Jim, our lead contractor was very responsive too.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Underwhelmed by and disappointed overall
- Anonymous
- Verified Homebuyer
- June 06, 2021
- San Antonio, TX
The beginning of the process started fine, the sales department knows how to pull emotional strings. Lennar’s tag line of “everything’s included” is only true for luxury homes. Every room in the home I purchased has issues with quality and poor installation, just barely to squeeze by the building code. Sod was laid over garbage in the yard and patched together with a variety of grasses. All in all, I paid for a roof and walls. There were no quality checks during construction. I had to contact the mortgage department (Lennar was the lender) twice as my HOA almost sent me to collections. The ...
Lennar responded:
Hi, thank you for sharing your experience with us. We would like to apologize for the issues you outlined including the overall finishings of your new home and subsequent billing issue with your HOA. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 3
Lennar - Cindy at east highland Lilburn the new house sale agent was very
- Kashif s.
- Verified Homebuyer
- June 05, 2021
- Lilburn, GA
Cindy at east highland Lilburn the new house sale agent was very unprofessional never called me for walk through never returned any of my calls Very bad experience. First time my walk through got cancelled she never informed me second time she never confirmed my walk through time. She were not helpful at all.
Lennar responded:
Hi Kashif, thank you for this review. We are sorry to hear about the poor experienced you had with the New Home Consultant in your Community. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
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