Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22028 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Customer service, house design
- Ke L.
- Verified Homebuyer
- May 04, 2021
- Bonney Lake, WA
Everyone works as team during my purchase experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Our new home team and construction manager were amazing to work
- Brandon L.
- Verified Homebuyer
- May 04, 2021
- Escondido, CA
Our new home team and construction manager were amazing to work with!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Everyone working at this company was incredibly knowledgeable
- Sandra S.
- Verified Homebuyer
- May 04, 2021
- North Las Vegas, NV
Everyone working at this company was incredibly knowledgeable and quick to respond to the two issues I had with my home. I HIGHLY recommend buying a home from Lennar. I LOVE MY HOUSE!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great value builder with good quality product.
- Daniel W.
- Verified Homebuyer
- May 04, 2021
- Las Vegas, NV
Great value builder with good quality product.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - On a whole it was a very nice experience.
- Muralidhar G.
- Verified Homebuyer
- May 04, 2021
- Morristown, NJ
On a whole it was a very nice experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The worst experience ever
- Carlos S.
- Verified Homebuyer
- May 04, 2021
- Saint Cloud, FL
The sales agent was great, other than that it is been horrible, material are cheap , craftsmanship is even worst. 5 months after closing the house still dealing with issues that were not addressed before closing Customer service is horrible. An unresponsive. At these point I am considering hiring a lawyer to deal with the issues In My house.
Lennar responded:
Hi Carlos, thank you for taking time to share your review. We are sorry to hear about the poor experience you have outlined regarding incomplete items and poor service for resolution of issues. If you would like us to follow-up on these open issues, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
High quality
- Ryan A.
- Verified Homebuyer
- May 04, 2021
- Escondido, CA
Great experience, me an my family are extremely happy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The fridge in our house won’t open far enough to pull the ice
- Travis L.
- Verified Homebuyer
- May 04, 2021
- Reno, NV
The fridge in our house won’t open far enough to pull the ice tray out. It’s the fridge we bought from Lennar
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 4
Lennar - Great and trustworthiness selling staff
- Ruben A.
- Verified Homebuyer
- May 04, 2021
- Ocoee, FL
Great and trustworthiness selling staff
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
The details are overlooked.
- Steven T.
- Verified Homebuyer
- May 04, 2021
- Marysville, WA
Details like the microwave placement were overlooked. It's a real problem for shorter people. No studs behind the drywall where the TV is supposed to hang. Also, we've had a lot of plumbing issues. Our powder room flooded causing major damage to the house.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
The Value Was Great
- Barry D.
- Verified Homebuyer
- May 04, 2021
- Fort Myers, FL
Everything was great including the value for the money and the townhouse being ready for move in on the day promised. The responsiveness to most issues has been good except for an issue we have with water flooding our lanai when it rains. It has been 2 months since I first reported this issue and nothing has been done about it. Smaller issues such as cabinet touch ups and doorbell not working were fixed within 10 days. I would recommend buying a lennar townhouse as they are well built and very nice however ensure that you get all your issues addressed during the warranty period.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 3
Lennar - From the sales to the Project Manager all Lennar employee's were
- John C.
- Verified Homebuyer
- May 03, 2021
- Surfside Beach, SC
From the sales to the Project Manager all Lennar employee's were a pleasure to deal with.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Love my new house and the Lennar employees.
- Robert R.
- Verified Homebuyer
- May 03, 2021
- Henderson, NV
Love my new house and the Lennar employees.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
High quality and thoroughness of communication
- Sophia A.
- Verified Homebuyer
- May 02, 2021
- Tigard, OR
The Lennar Team was great to work with end to end. They thought of every detail, and made the buying process super smooth and easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - I am satisfied with everything!
- Ruby J.
- Verified Homebuyer
- May 02, 2021
- Sterling, VA
I am satisfied with everything!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
What stood out most about the builder is their personnel
- Anthony G.
- Verified Homebuyer
- May 01, 2021
- Thornton, CO
My home buying experience using Lennar home builders has been a tremendous experience.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Local Customer service representative Koda Cook is super efficient.
- Shu-Fen C.
- Verified Homebuyer
- April 29, 2021
- Vancouver, WA
Purchasing our new home from Lennar was surprisingly easy. The information we received from Olga was clear. She responded to our questions in a friendly and timely manner even after we closed it. We did the walk thru with the team. Most issues were solved during final walk-thru. Koda is our customer service agent and she is wonderful. Even with several minor issues, she simply did her best to get them fixed. We highly recommend Lennar.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar’s customer service throughout the process was great. Our questions and concerns were addressed quickly.
- Edwin P.
- Verified Homebuyer
- April 29, 2021
- Thornton, CO
Before we chose Lennar to build our home, we researched other builders in our area. Lennar stood out as being one of the best builders. We eventually bought a Graham model and love it. The open floor plan is spacious and full of natural light. The covered deck is a great place to spend time. We also love the inclusion of landscaping and irrigation in the price of our home. We would definitely recommend Lennar to our friends.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Responsive Lennar employees.
- Patrick D.
- Verified Homebuyer
- April 29, 2021
- Fort Myers, FL
My entire experience in working with Lennar/Timber Creek has been fantastic!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth Process & Great Home
- James J.
- Verified Homebuyer
- April 29, 2021
- San Bernardino, CA
The process was very smooth, there weren't any road blocks or miscommunication during the process. I'm love my home, especially all the smart features that are included! I would definitely recommend Lennar to family and friends.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible communication
- Candice C.
- Verified Homebuyer
- April 29, 2021
- Lakewood Ranch, FL
My 3rd time building second time building a Lennar home, this has been the worst one by far. From the lack of communication, to the 9 week closing delay, the quality of work, missing items, incomplete items, no walk through etc. I would not recommend Lennar as a builder.
Lennar responded:
Hi Candice, thank you for sharing your comments. We are sorry to hear about the difficulties you've experienced. Please send us an email at corporatecustomercare@lennar.com with details, so we can follow-up on this matter for you. - Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - We love our home, but Lennar could improve on resolving issues
- Christen H.
- Verified Homebuyer
- April 29, 2021
- Mt Pleasant, SC
We love our home, but Lennar could improve on resolving issues in a timely manner.
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 2
lack of knowledge, consistency, customer service
- Anonymous
- Verified Homebuyer
- April 29, 2021
- Johns Island, SC
They just don't care. Everyone home buyer (including all of my neighbors in the hood felt like a number to the sales team and the building team.
Lennar responded:
Thank you for taking the time to let us know about your experience. Please email us at corporatecustomercare@lennar.com with details about the outstanding items, so we can follow-up on your behalf. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - I love my house , I hate the appliances after one week there
- Joanne C.
- Verified Homebuyer
- April 29, 2021
- Minooka, IL
I love my house , I hate the appliances after one week there was a dent in my refrigerator and the stove top is scratched already just by wiping it. My floors are cracking and Grout job on my tiles stinks I am glad that I still have but when your warranty to get fixed all the things that are wrong with my house.
Lennar responded:
Hi Joanne, thank you for letting us know about your concerns with your home. Please send an email with details to corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Repairs
- Satinder S.
- Verified Homebuyer
- April 29, 2021
- Greenwood, IN
I have too much repairs left in my new home and I reported so many times but no one responds
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
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