Lennar Reviews

The only suggestion I have is that the position of the outside faucet not place to the side of the house, there should be at least one faucet near the front of the house or near the garage

Very poor responses from the site foremen. Tom and Larry have e poor follow through.Very unhappy that we purchased with Lennar

We started a build with Lennar because of their everything included philosophy as well as seeing the quality, after we had already build a custom build. They delivered on what they said and we closed exactly when they said they would many months before.

no mail for six weeks i am still ticked off, Lennar dropped the ball stop blaming the post office should have been done a year ago!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Initial trip here was told only one plot open which you still cannot sell next to horse farm, glad we came again to find other plots available, house is great price is right but could have been handled better in the beginning

I don’t know where to begin with our frustrations. This is the 4th house we’ve built and 2nd with Lennar. We were a return customer bc the our 1st experience was great from the sales agent they the after purchase customer experience. This time was a huge fail. The biggest fail being the sales agent. And that’s a huge statement considering we had to have our master bath redone due to a water leak and mold issues within the first month. Our sales agent was not responsive to our texts/calls on many occasions. I even had to call the ft Myers office twice to get an answer about the build. We were not local during the time of building and this makes it difficult to begin with. Then there were times where we would discuss something and he would do exactly the opposite or not remember. By the time we were closing, I never wanted to have to deal with him again. We felt lied to and like we were just people that all you wanted was our $ quickly despite any input or questions we had. I have kept our text conversations to remind me each time there was an issue in case specifics were needed. Also, you may be interested in knowing that he called me about 2 1/2 months after closing to let me know about this survey and asked us to please wait to fill it out til about a year from closing so they could fix everything. Completely shady. If you do your job well to begin with then that phone call doesn’t need to be made. The Build: Within the first week or 2 we noticed a leak in the master that must have been happening for a while. So for about 2 months after that we had a master bath that was being renovated and didn’t have access to everything in there. It’s what needed to be done bc of mold issues and we appreciate that but it made us question the rest of the house and still do. During that time we had a bathtub that wouldn’t drain too and needed attn right away. Of course we have had little repairs that are typical and needed to be done but there was easier fixes that just took forever. From closing our screen door didn’t work and that took about 2 1/2 mo to fix. All of this makes us question every little thing we see in the house. It’s upsetting bc it’s not a cheap house. Lennar 12 years ago this wasn’t an issue. Warranty dept: I can’t say enough great things about John who is our customer warranty contact. He is extremely nice and I don’t worry about hearing back from him when I have to leave a message. He’s had a lot thrown at him bc of our extreme upset due to the sales side and immediately following that came the bathroom issue. He’s handled it as quickly as he could and with the right personality. All in all, this will be our last Lennar home. As for any recommendations to future homeowners....we would not recommend Lennar. ... More

Details such as scratched appliances, chipped counters, scratched bathtubs/showers were things I readily spotted through out the house after moving in. I also didn’t realize the house didn’t come painted like the model, the dining lighting wasn’t included, and the front landscaping is a joke. The landscaping looks nothing like the model. They literally put in random plants in no specific pattern. Ive already changed the lighting over the dining table as the cheap chandelier they put in looked nothing like the model. This review may sound negative but it’s actually not, I do love my house. I just find all the small details extremely annoying as I’ll have to fix it later $$$. I’m already planning on replacing the bathroom counters as the chips and stains I didn’t notice until after closing really annoy me. I’m also planning on completely redoing the front yard to look somewhat more decent, half of the cheap plants they put in are dead. They didn’t really choose appropriate drought tolerant plants for direct light etc. All in all, I’d recommend Lennar, but know that all included comes at the cost of the fine details. ... More

We are very happy with our purchase.

Great experience during the process. Everyone was helpful and accommodating as we were moving from out of state and had limited windows to see homes and ask questions

Every house comes with it its challenges. But the best part of my new buying experience was dealing with a particular Lennar representative named Ryan. He went above and beyond to answer our many questions and always made himself available. He is a great representation of the Lennar brand.

The staff and the people were really nice. They were very helpful and responsive to all of our questions.

Quality is a little better than average. Construction supervisor was excellent. Don't let them rush you to closing. Make sure all of your quality and construction issues are completed first.

I have emailed 5 or 6 times about our garage door. It makes alot of noises(snapping,groaning,clunking) plus if the button isn't held down it stops sometimes

I have been dealing with an open issue at my new home since we closed on 10/21/2020. I have in writing that if the front and back yard does not grow correctly, Lennar will replace. I have a huge gap in my front door, I was told the part is on back order and they will get back to me soon. its been 6 months that we have lived with a gap that you can see daylight from, 6 months. they are unfilled holes in the front of the house above the garage, the front shingles were put on with very little workmanship! I was told the excess glue and shingle would me cut off/wiped away, that never happened and its been 6 months. I asked for something simpler like help with the sprinkler system my knowledge rep never cared enough to reply. I was promised a screen sliding door for the mishaps. that never came! I expect more from a Company of this standard. I have lost all faith in Lennar. ... More

Poorly built home. Horrible customer service. would never buy another Lennar home

We brought to Vincent & Joey's attention in December that the soffitt beam on the back porch is unlevel and has gaps at the column. We've submitted this issue several times along with a crack in the mortar at our dining room window. Still not happy with a driveway issue that has been addressed but not sure what else can be done. Also have submitted a new issue weeks ago pertaining to the bathroom door going into the toilet that was put on swinging in instead of out. This should have been caught early on. When leaving the toilet room you literally back your butt into the toilet paper to get the door open to get out. First thought this was a major design flaw until I went into a couple of new Chorals on our street and saw the error. Touching up paint has not been completed. We understand the coved virus has caused delays however we've completed these requests afain recently with no response...only radio silence. We have a couple of new issues, i.e front door sticking and deadbolt on backdoor is catching that we'll submit and see if any follow up occurs. ... More

There have been several Recent issues/defects, each of which are covered under Warranty. These defects Have Not been addressed and Homeowners are being told there is NO ETA. I may have to hire someone for a temporary fix, which is NOT ACCEPTABLE. Lennar is behaving in a very Unprofessional manner. I'm Disappointed.

I feel comfortable in my new home. The builders got done surprisingly quick. The quality is good.

Once you walk up the stairs and the upper floor. The wood squeaks, the paint job is mediocre. Once I moved in I started to notice wood clippings, where they just painted over them. So from one to ten in the satisfaction of my purchase. I give it a 3

Not enough space between refrigerator and pantry. The refrigerator's door can not open all the way because the door of the pantry is in its way. Faucets in bathrooms' sink are not functional. The faucets are too close to the sink, so the water gets all over behind the faucet.

I understand the time crunch of getting a home done. Just seemed rushed. Paint in bathrooms are very thin. Most likely spray instead of rolled out. Other little things were noticed too but just an average job.

Extreme difficulty getting service requests addresses. Sometimes no response at all. We have requests from December that still haven’t been addressed. For what we paid for this home we sure expected a whole lot more from workmanship and responses to issues.

The process in the application was ok, however, information regarding what was covered and offered, was not clearly explained. The price for HOA dues were incorrectly quoated which caused some descrepiency with the HOA once moved in, HOA stating the price was higher. I have yet to speak to a HOA Rep. with a live voice, I only get e-mails, which some are just a paste and resend copy from a previous onversation. There were issues such as broken blind, structural repairs needed, paint issues, wiring issues, grass spots missing in yard which is still messed up and it has been 5 months. The insulation is weak. You can hear conversations throughout the house from upstairs to downstairs. During the WALK-Thru, we were informed by Construction Rep., all issues be taken care of after the closing, it is quite apparent it was not, and just a, if we get you to sign, our job is done. The house is a beautiful plan, but extremely "POORLY" built in construction. The Money that is spent to to purchase what we thought would be our "Dream Home" has been dampen by the issues, and the process in getting the issues corrected. In "Hind-Sight", I almost regret cancelling my Agreement with Taylor Morrison Homes, the construction and warranty of the home was "Elite". Lennar offered more features, but, is it worth the long-term hassels? I guess you would have to turn the old saying around, "You Don't Get What You Pay For" !! ... More

Easy process from beginning to finish.

Once the deal is signed - all promised support disappears.

Demand to have access to every phase of construction. If you are an absentee buyer, hire a home inspector to oversee the project.