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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19315 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19315 Reviews in All Areas

Star Rating Breakdown

5 ★ 8001

4 ★ 3638

3 ★ 3244

2 ★ 2057

1 ★ 2375

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Nothing was completely done before handing over the key

  • Fnu S.
  • Verified HomeBuyer
  • June 02, 2021
  • Austin, TX

I wanted to move in on the closing date that was promised. So I was ok if there were 2 or 3 items that could be fixed later. But I had around 45 items on the list. After 4 months, there are still several items that haven't been fixed. Especially the windows have so many scratches. Contractors from different companies have visited and taken a note of all the issues. Still there is no resolution. The painting/Stain on the rails are so poorly done. The house was not cleaned and I still dont have this resolved on the places where I cant reach. I would never trust Lennar with such poor experience.

Lennar responded:
Hi Fnu, thank you for sharing your experience with us. We would like apologize for the incomplete items in your new home and unsatisfactory completion of work. If there is anything we can do to follow-up on these issues, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Trust is an expensive item that Lennar can't afford.

  • Kapil A.
  • Verified HomeBuyer
  • June 02, 2021
  • Charlotte, NC

Trust is an expensive item that Lennar can't afford. Lennar Doesn't care about buyers, they only care for their balance sheet. 1. I bought the house thinking there is a free tennis court in the community, they advertised it on the website. But to my dismay, it was a pickleball court. When I reached out to the builder they removed the ad but told me that I should have inspected the community to verify what's included and what's not. 2. Each and every staff begged for giving a good review as they told their bonus depends on that I obliged that will couple of good reviews. 3. Even after ...

Lennar responded:
Hi Kapil, thank you for taking the time to leave this review. We are sorry to hear about the frustrations you have outlined including inconsistent amenities and abundance of loose nails found throughout your home. If you have any outstanding items you would like us to follow-up on, please reach out to us as corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - From the start it was a struggle.

  • John L.
  • Verified HomeBuyer
  • June 01, 2021
  • Johns Island, SC

From the start it was a struggle. Seeing the quality from frame to finish was troubling. Todd at Eagle home mortgage was great to work with for the year long process.

Lennar responded:
Hi John, thank you for sharing your review. We would like to apologize for the disappointment you expressed regarding the home buying process. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Lennar has succeeded

  • Juan T.
  • Verified HomeBuyer
  • June 01, 2021
  • Katy, TX

Lennar has succeeded at making my first home buying experience terrible in so many ways. Closed Jan 19th and still have floors popping up all over house. Got huge runaround by flooring company. Now I have to be displaced from my home for 3 days and pray things are actually done correctly this time.

Lennar responded:
Hi Juan, thank you for this review. We are sorry to hear about the issues with your floor and ongoing repairs. Please reach out to us at corporatecustomecare@lennar.com if there is anything additional we can do to assist. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Lennar - i’ve had way to many issues with Lennar.

  • Kelsey B.
  • Verified HomeBuyer
  • June 01, 2021
  • Richmond, TX

i’ve had way to many issues with Lennar. so many broken undone things in the home. customer service representative is not helpful, def wouldn’t recommend lennar.

Lennar responded:
Hi Kelsey, thank you for sharing your experience. We are sorry to hear about the issues you outlined with broken and incomplete items. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - right intentions, wrong execution and follow through

  • Amir S.
  • Verified HomeBuyer
  • June 01, 2021
  • Sanford, FL

right intentions, wrong execution and follow through

Lennar responded:
Hi Amir, thank you for the review. We appreciate your feedback and are sorry to hear about your disappointment with the execution and follow-up regarding your new home build. If there are any items requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Worst new house ever

  • Keval M.
  • Verified HomeBuyer
  • May 18, 2021
  • Corona, CA

Too many open issues in house and no respond from Lennar. Never buy house from Lennar.

Lennar responded:
Hi Keval, thank you for this review. We apologize for the issues you've expressed related to communication and response to warranty requests. If there are any open items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

NOTHING

  • Anonymous
  • Verified HomeBuyer
  • May 15, 2021
  • Cumming, GA

There is nothing good or nice about Lennar. This was the worst experience ever !!!!!!!!

Lennar responded:
Hi, thank you for this review. We are sorry to hear about your poor experience with your new home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar takes advantage of buyers and has terrible build quality

  • Anil M.
  • Verified HomeBuyer
  • May 11, 2021
  • Richmond, TX

If at all possible DO NOT buy a house from Lennar. If at all possible they will take advantage of price increases on your contracted home to selectively cancel your contract and force you to re-contract on the same house at a higher price. They will do this the day before closing forcing your hand to fork over more money. The quality of the house is terrible. Our floor tiles buckle, the kitchen island is not level do food rolls off, the HVAC cannot maintain safe humidity levels, there are a number of mis-wired switches and missing GFCI and or AFCI breakers. Our master bath sink is cracked. ...

Lennar responded:
Hi Anil, thank you for taking time to write a review. We apologize for the frustrations you have expressed starting with any issues during the contract process. Additionally, we are sorry to hear about the items you outlined with flooring, mis-wired switches, cracked sink and cabinetry issues. If there are any outstanding issues you would like us to follow-up on, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - I have already shared my experience with Lennar.

  • Garry R.
  • Verified HomeBuyer
  • May 04, 2021
  • Frederick, MD

I have already shared my experience with Lennar. Experience: problems after problems

Lennar responded:
Hi Garry, thank you for the review. We are sorry to hear about the problems you have experienced. If there is anything else we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

We had EVERY Appliance in our home changed, still waiting for parts from GE after 4 months. Everything that has been “fixed” has required an additional contractor to fix what the first one damaged

  • Frank P.
  • Verified HomeBuyer
  • April 27, 2021
  • Monroe Township, NJ

Call me. I’ll let you know why I’m not happy!

Lennar responded:
Hi Frank, thank you for sharing your experience with us. We are sorry to hear about the issues you have faced with the GE appliances in your new home. Please send us a note at corporatecustomercare@lennar.com with any details you can provide for your home, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lack of quality in workmanship and materials.

  • Anonymous
  • Verified HomeBuyer
  • April 27, 2021
  • Venice, FL

Buyer beware. Lennar hired substandard contractors. Problems since we closed.

Lennar responded:
Hi, thank you for this review. We are sorry to hear about your disappointment with the workmanship and quality of finishes for your new home. If there are any items you have that need further attention please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Low quality/Failed QC

  • Thomas P.
  • Verified HomeBuyer
  • April 27, 2021
  • Lancaster, SC

The day of move in/closing, my wife ran the dishwasher to clean some new dishes purchased. About 15 min into the cycle we smell something burning, open the dishwasher to find the sprayer was improperly installed, fell over and caught fire on the heating element. We immediately sent in the warranty claim, to which we were told this is through the applicable manufacturer. After 3 weeks without resolution Lennar finally stepped up and replaced the dishwasher. Now we are about 6 months in the home, I have hardwood floors splitting down the center of planks. I brought in the flooring manufacturer ...

Lennar responded:
Hi Thomas, thank you for taking the time to leave us this detailed review. We are extremely disappointed to hear about the issues you have described with the installation and ongoing issues with your flooring. Please send us a note at corporatecustomercare@lennar.com, so we can follow-up on these issues with the local team for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Lack of quality of workmanship. Sub contractors are sub standard. Construction manager was either fired or quit. Lennar needs to care about the customer.

  • Kevin S.
  • Verified HomeBuyer
  • April 25, 2021
  • Lakewood Ranch, FL

Make sure you get a home inspection. Do not close until the cleaning company does a satisfactory job. Subcontractors need to take pride in their work.

Lennar responded:
Hi Kevin, thank you for taking time to leave a review. We would like to apologize for the issues you have experienced including the final quality and inconsistent management you have detailed in your review. Please reach out to us at corporatecustomercare@lennar.com, if there are any items you would like us to follow-up on for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Lack of communication and willingness to do your job

  • Brian F.
  • Verified HomeBuyer
  • April 22, 2021
  • Converse, TX

Don't buy from lennar. They won't do anything.

Lennar responded:
Hi Brian, thank you for sharing your review. We apologize for the lack of communication you have experienced. We would like to follow-up on any issues you have faced, along with any outstanding items requiring attention. Please send us a note at corporatecustomercare@lennar.com, with any details you wish to provide, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - Waranty request not fast enough and quality not good

  • Jerry W.
  • Verified HomeBuyer
  • April 22, 2021
  • Davidson, NC

Waranty request not fast enough and quality not good

Lennar responded:
Hi Jerry, thank you for taking time to write this review. We are sorry to hear about the issues you have expressed with Customer Care and quality issues with your home. If there are any items outstanding you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

They are not trustworthy. They tell you they will finish items and then do not. They want to take your money and then leave you hanging.

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2021
  • Mt Pleasant, SC

Absolutely the worst experience we have had in the 7 home we have purchased.

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about your poor experience with your new home. We certainly want to assist with any items requiring attention. Please reach out to us at corporatecustomercare@lennar.com, with any details you can provide regarding the outstanding issues you may have. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

How fast they literally threw my home together was sickening.

  • Tekeria S.
  • Verified HomeBuyer
  • April 20, 2021
  • Summerville, SC

I would never buy another home built by Lennar. EVER.!!!!!

Lennar responded:
Hi Tekeria, thank you for sharing your experience with us. We are sorry to hear about your disappointment with the completion quality of your new home. If you have any particular issues that require attention, please send us any details you can provide at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Dont buy Lennar!!!

  • John C.
  • Verified HomeBuyer
  • April 20, 2021
  • Littleton, CO

They promise the world then when it comes to warranty work, they close warranty work tickets due to how it would effect them, use excuses to not match paint on new builds (they replaced a garage panel due to holes and now they say they will only paint the one panel and if I want it to match I have to do it myself. Say its due to normal weathering when I only been here 4 months) My firewall door to garage and the back porch door have large gaps that you can see outside and qhen the wind blows it opens the door. They say it meets builder standards when even my inspection listed it as an ...

Lennar responded:
Hi John, thank you for the review. We are disappointed to hear about the issues you have described and communication you have received regarding Customer Care. If there are any outstanding issues you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Very stressful from start to finish. I closed in early March and still don't have a working dishwasher.

  • Rika J.
  • Verified HomeBuyer
  • April 17, 2021
  • Lancaster, SC

Find another builder! Buying a home from Lennar has been one the most stressful things I've ever experienced. If I had it to do over, I would not use a builder as large as Lennar. I would do my homework and I'd use a smaller company with a good reputation. My home closed in early March 2021, it's mid-May and I still don't have a working dishwasher. That is just one of a number of things that have made for an unpleasant experience.

Lennar responded:
Hi Rika, thank you for taking the time to share this review. We are sorry to hear about the frustrations you have experienced, especially the issue with a non-functional dishwasher. If you could please send us an email at corporatecustomercare@lennar.com with any details you can provide, we will follow-up for you. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

not what it seem

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2021
  • Clovis, CA

didnt get what i wanted end results were sub par

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about your disappointment with the end results of your new home. If there are outstanding items requiring attention, please send us a note at corporatecustomercare@lennar.com with any additional details. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House was not finished to standard

  • Kenneth R.
  • Verified HomeBuyer
  • April 07, 2021
  • Groveland, FL

House was rushed to be finished for builders financial year end and it is very noticeable. Responsiveness to repairs are still not completely resolved after 4 months.

Lennar responded:
Hi Kenneth, thank you for leaving a review. We are sorry to hear about the issues you have outlined regarding the finishing of your new home. If you would like us to follow-up on any outstanding items you have, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Unsatisfied New Home Buyer

  • Jasmyn A.
  • Verified HomeBuyer
  • April 07, 2021
  • Wake Forest, NC

The quality of the home appears to be great on the surface, however after less than 2 months in the home, things started to fall apart. Cracks started to appear on the walls and ceilings. We can also see all of the lines coming from wood planks in the ceiling and on the walls. They also didnt sod the entire backyard and put pine straw in the non-sodded area, stating that "grass will have trouble growing there". However, we hired a landscaper and was told differently. The tubs and showers had scratches and yellow paint spots all over them. It looks like they used the cheapest materials that ...

Lennar responded:
Hi Jasmyn, thank you for taking the time to leave a review of your experience. We apologize for the issues you have expressed regarding the quality of your new home. If there are any items requiring attention, please send us an email at corporatecustomercare@lennar.com with any additional details, including contact information, we will follow-up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Quality Control bad in construction

  • Jorge M.
  • Verified HomeBuyer
  • April 07, 2021
  • Converse, TX

Quality Control bad in construction

Lennar responded:
Hi Jorge, thank you for the review. We are sorry to hear about any quality control issues you have experienced with your new home. Please contact us at corporatecustomercare@lennar.com with any details you can provide, if there are outstanding items that need attention. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - For the purchase price paid, the quality, workmanship and customer

  • Melanie T.
  • Verified HomeBuyer
  • April 07, 2021
  • Suwanee, GA

For the purchase price paid, the quality, workmanship and customer service, the home was overpriced. I am still having issues.

Lennar responded:
Hi Melanie, thank you so much for sharing your review. We are sorry to hear about your disappointment with the quality of your new home and any issues you have experienced with your customer care team. If there are any issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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