Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21076 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lennar - Take your time.
- Anonymous
- Verified HomeBuyer
- March 31, 2020
- Durham, NC
Take your time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful So. Florida Home
- Christina M.
- Verified HomeBuyer
- March 31, 2020
- Deerfield Beach, FL
Living in So. Florida is expensive and finding affordable NICE housing is very challenging. When I learned of the new Lennar community in Deerfield Beach and then saw the home for the price, it was like discovering a unicorn! It is really is hard to believe that you can get a brand new home with excellent finishes, solid craftmanship, landscaping (and lawn maintenance) and of course the "everything's included" for the price I paid. I've truly enjoyed my Lennar home and have had no issues.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
No follow ups !!!
- Rafael A.
- Verified HomeBuyer
- March 31, 2020
- Saint Cloud, FL
During my first walk, before closing, we found some issues that were supposed to be corrected. After 5 calls and the "promise" that someone would take care, 5 months after, nobody showed up !!!
Lennar responded:
Hi Rafael, thank you for sharing your feedback. We are sorry about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - the quality of the construction materials as well as the finishes
- Jose L.
- Verified HomeBuyer
- March 31, 2020
- Homestead, FL
the quality of the construction materials as well as the finishes are of very poor quality as well as the personnel used in the "guarantee" period does not comply with the orders, nor with the appropriate professionalism.
Lennar responded:
Hi Jose, thank you for providing this feedback about your experience. We are sorry about these issues. Please email us at corporatecustomercare@lennar.com if there are any outstanding issues, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Good value
- Kenneth W.
- Verified HomeBuyer
- March 31, 2020
- Naples, FL
This is my fourth home that I have had built and it has been by far the best most problem free home of the four. Lennar has the process of building homes down to a science which allows better results.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
New purchase
- Keyana B.
- Verified HomeBuyer
- March 31, 2020
- Riverview, FL
Overall I had a good experience with lennar it was hassle free and everyone was very professional
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Poor experience
- Jonroy C.
- Verified HomeBuyer
- March 31, 2020
- Aberdeen, MD
I am new owner of a Lennar home, but I'm having a hard time enjoying it. Besides (1) issues during the build, (2) a large (and still-growing) list of poor craftsmanship/building issues throughout the house, and (3) horrific customer service and responsiveness, Lennar made two particularly egregious mistakes while rushing to sell me a house by the end of their fiscal year. 1. Lennar sold me a house in the winter without heat on the top floor (bedrooms). The home inspection noticed that the heat pump wasn't operating, but Lennar failed to address the issue and sold the house anyways. 2. It ...
Lennar responded:
Hi Jonroy, thank you for providing this feedback about your experience. We appreciate all of the details you included and are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like us to follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - I had a smooth and pleasant experience with Lennar during the
- Shanita B.
- Verified HomeBuyer
- March 31, 2020
- Gambrills, MD
I had a smooth and pleasant experience with Lennar during the home buying process. But what I will say is that after getting settled in, I was able to see the rushed job they did in constructing the property. There are uneven places in the dry wall, unfinished areas under the island, nail holes that were never covered, messiness around the light covers. There are many places where nails are coming out of the walls and sure, there is a settling period and other homes being built in the community. But when pointed out they didn't want to take responsibility or fix it at the 3 month ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Prepare yourself
- Kristin B.
- Verified HomeBuyer
- March 31, 2020
- Beltsville, MD
Buying a home can be a stressful experience, but with Lennar specifically you’re in for a wild ride, and I don’t mean in the fun way. Be prepared to receive an unfinished product, and be forced to close regardless. Be prepared for lack of knowledge of what Lennar even offers via sales consultant and lack of work ethic and cooperation. After the hurricane that was getting this home, 5 months later I can finally say it is a finished, beautiful product after many warranty claims, some of which are still unfinished. But the process in and of itself was a nightmare by most parties (they have ...
Lennar responded:
Thank you for taking the time to share your experience with us. I'm sorry for the delays or any inconvenience you've experienced. We would like to take the time to review your experience and address it to ensure it doesn't happen again. Please send us an email to corporatecustomercare@lennar.com with your experience as you've stated it above, your contact information and your home address.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 4
Lennar - I am disappointed in the quality of the products/appliances used/installed
- Canela H.
- Verified HomeBuyer
- March 31, 2020
- Miami, FL
I am disappointed in the quality of the products/appliances used/installed in my property. The kitchen isn’t up to code, the floor isn’t level and the very low quality grass/sod was infested when installed.
Lennar responded:
Thank you for taking the time to share your concern with us. Please send us an email to corporatecustomercare@lennar.com with your concern as stated above, your contact information and home address. We would like to review this with you further.
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 3
Buyers Remorse
- Felecia P.
- Verified HomeBuyer
- March 31, 2020
- Raleigh, NC
I purchased my home as is with 3 months left on the structural warranty but Lennar has denied every warranty claim. Bent metal roofing, missing chaulking around windows and siding, and squeeky subfloors in a 2 year old home are the unsatisfactory workmanship that Lennar refused to repair.
Lennar responded:
Hi Felecia, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Unsatisfied
- Anonymous
- Verified HomeBuyer
- March 30, 2020
- Bakersfield, CA
I was excited to be buying a lennar home but i was disappointed with not being able to choose the elevation of the home. our house was a moonlight skye series and its all white it makes no sense that lennar would do this the house looks unfinished. Also during the walkthrough there were so many things wrong with the house due to the construction team building these houses too fast and sloppy. the sale agents were awesome though very nice and helpful its just the craftsmanship of lennar thats quite horrible and now my family has to live with these flaws for a long time.
Lennar responded:
I'm sorry to hear you aren't satisfied with your home after closing. We would like to review this with you further and address is to ensure you feel happy and comfortable in your new home. Please send us an email to corporatecustomercare@lennar.com with your feedback, contact information and home address.
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Very happy in our new Lennar home
- Anna A.
- Verified HomeBuyer
- March 30, 2020
- Batavia, IL
We love our new home, and all the technology was an unexpected bonus. Everyone at Lennar made our purchase so easy, and was a pleasure to work with!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great bang for your buck$$
- Anonymous
- Verified HomeBuyer
- March 30, 2020
- Haslet, TX
Love the quality of some of the construction product used!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Disappointed
- Russell K.
- Verified HomeBuyer
- March 30, 2020
- Lancaster, SC
Poor taping and mudding, white paint spots on the floor everywhere, doors that were not properly hung, poor fitting screens on windows that allow bugs to get in, nails/concrete/trash left on lot and behind lot, light fixture quality poor, laminate floor quality poor, garage door hung improperly causing excessive noise/vibration, wire shelving in closets bows under any weight,
Lennar responded:
Hi Russell, thank you for sharing your concerns with your new home. We are sorry for the difficulties you described. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
HOC
- Kevin A.
- Verified HomeBuyer
- March 30, 2020
- Cibolo, TX
Terrible buying experience on current house due to multiple issues and slow to respond to fixing issues!
Lennar responded:
Hi Kevin, thank you for sharing your concerns about your new home. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Nice home, inconsistent customer service
- Anonymous
- Verified HomeBuyer
- March 30, 2020
- Noblesville, IN
During the building process, Lennar sales worked with us in a complex situation where we needed to sell our home in order to purchase the new one. In that regard, they were great. However, the walkthroughs were a joke as we had two individuals who did not know our specific home and could not answer questions about our specific build, just Lennar homes in general. Additionally, during the walkthrough the day of closing, we noticed additional items that we wanted taken care of and the individual conducting the walkthrough (the builder manager) was unwilling to fix anything that we identified, ...
Lennar responded:
Thank you for sharing your feedback about your experience with Lennar. We are sorry for the difficulties you described. Please email us at corporatecustomercare@lennar.com with any additional details or items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 1
disappointed
- Telma P.
- Verified HomeBuyer
- March 30, 2020
- Ocoee, FL
People prepared to sell, however, do not finish reviewing the house after closing. A struggle to complete internal problems. 4 months and I still have blue tapes in my kitchen.
Lennar responded:
Hi Telma, thank you for sharing your feedback about your home buying experience. We are sorry for the difficulties you described. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - Everyone was great to work with.
- Viola B.
- Verified HomeBuyer
- March 29, 2020
- Fredericksburg, VA
Everyone was great to work with. All dates that were set was on that date or right around that time frame. When I called the office because of a few small issues, they were quickly taken care of.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Get everything in writing and all work completed before you close.
- Rudolf B.
- Verified HomeBuyer
- March 29, 2020
- Estero, FL
Get everything in writing and all work completed before you close.
Lennar responded:
Hi Rudolf, thank you for your feedback. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
Not happy
- Anonymous
- Verified HomeBuyer
- March 29, 2020
- Fort Worth, TX
Our customer person is not reliable. Small but annoying issues with home.
Lennar responded:
Thank you for sharing your feedback. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Not impressed
- Kevin R.
- Verified HomeBuyer
- March 28, 2020
- Hoffman Estates, IL
From what I was told they higher production workers. Thus meaning quality is not the product they deliver. I’ve had other contractors come in and laugh at the final product. I had plumbing not completed. Which resulted in water all in my basement when running my washer for the first time. A lot of small things they chose to walk away from that should have been fixed. I do not understand why Lennar wouldn’t do a walk through of the house, prior to our personal walk through. Every issue I pointed out I received an excuse for the issue. I don’t bother contacting Lennar out of complete ...
Lennar responded:
Hi Kevin, thank you for your feedback about the condition of your home. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Absolutely Pleased
- Edwin B.
- Verified HomeBuyer
- March 28, 2020
- Ridgefield, WA
Great customer service, prompt help if needed through their help ticket, friendly people all around.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great customer service.
- Kathleen D.
- Verified HomeBuyer
- March 28, 2020
- Lewes, DE
Great customer service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The only issue is the landscaping .
- Annette R.
- Verified HomeBuyer
- March 28, 2020
- Riverview, FL
The only issue is the landscaping . The grass was not laid down properly and it has a lot of holes.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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