Lennar Reviews

The construction team is a joke! They do not care about any of your concerns throughout the entire building process. It is only a matter of time before the economy catches up with the condescending attitude of everyone in upper management with Lennar. We pointed out basic failures in construction standards from warped boards in framing through unacceptable drywall finishes all the way to the day of closing. Construction spent more time redoing work than they did with the initial supervision. Job sites were trashed and disregarded by superintendents, every corner that could be cut was cut, and every concern was dismissed when brought to the attention of anyone in customer service. Good luck Lennar, you are going to need it to learn the basic lessons of customer service and trying to restore any value in the future of this home builder. ... More

Very upset at service, would not recommend a Lennar home, because of such low standards.

Everyone has been helpful however the grout in EVERY room is crumbling away and needs to be redone with a better product which is not covered on the warranty. My counter top is sagging and falling apart, I'm afraid to put anything on it. Like I said, everyone I dealt with to buy the house was great, but everything they used to build the house with is cheap and makes me feel like I over paid!

Subcontractors are horrible Superintendents are useless and shady No supervision on the projects

They will look out for themselves only

Issues with water bill, from excessive water use from the sprinklers. I was told the day of the original walk-thru orientation that the water will be turned down b4 my move in, it wasn’t. I have spoken to several members of the staff on the property and I can never get a straight answer. It don’t help being a disabled veteran on a set income to get stuck paying an additional $300 water bill.

Poor service

Very poor and shoddy work. They forgot to add gas line in patio and did that the day of closing in a haphazard manner and not the way it was in the agreed plan. The dug the backyard and were not willing to reimburse anything. The fans started making noise the week after and they are not willing to fix or replace them. Their whole customer service is a charade and they try not to fix anything. When I refuse to sign off on a ticket I raised for Fan issue, they closed the ticket on their end saying the issue is fixed without any explanation. I was planning to recommend a couple of friends to buy houses near me home but with this experience I have refrained as I do not want to be blamed for such horrible experience. ... More

From the day I bought this home it has been a disaster. On the day I bought the home they were an hour late at the title agency and didn’t even have a room for us to close in. Then we ending up closing on a fold out table with some random guy who farted in my husbands face. Then our mailbox key didn’t work for over two weeks and then they had to rekey the mailbox. When we called our sales guy he said this has been a issue with a lot of home buyers. Why weren’t we warned before we moved in? On top of that the quality of the home is mediocre. I have lumps in my carpet, my floor creaks, the paint rubs right off the walls, the tile in the master shower grout has come up all over, the shower door creeks. The list goes on, every time I contact my rep it takes days for a response and I honestly don’t think I will every buy a Lennar home again. I own two homes my other home was built in 1978 and I have never had an issue, I bought this new home and have had more issues that I can count. ... More

I’ve reported issues prior to moving in that still haven’t been fixed! They keep changing workers that don’t know the previous reported issues! They used recycled wood to rebuild the house which ive asked to be replaced now three times. The cement has a huge bulge in the backyard and they spray painted the ground around the whole house and stained the cement! Paint wasn’t done and they say i have to use my one time touch up to fix it even though it was never done in the first place as well as the grout in the master bathroom. Back slider door doesnt close properly, trim around the whole house not flush with the ground, furnace room door slams when it turns on, besroom door all bowed and asked to be replaced.ive reported all these items since day one with Wade. He promised to fix all these items 4 months ago. Im very disappointed with how this company waits months at a time to fix any problems then pretends they were never mentioned since the beginning before the walk thru. Making me feel All stressed and very unhappy with my new purchase. ... More

Terrible at following up with issues; way too many problems with house due to poor work by contractors and lack of attention to detail. This is the first home I have owned and I did a lot of research before purchasing from Lennar. I am so disappointed. They rushed to have everything done so they could have us in the house by the end of their quarter. I am reminded daily of their sloppy workmanship and how they cut corners to be done on time. Terrible experience and I deeply regret my purchase. Just one example—we have had a roof leak since January and as of today, 6/26/19, the issue has still not been fixed. I feel like since they have our money, they do not care about us any more and will continue to do the bare minimum to address our concerns and complaints until our 1 year home warranty is up and they can officially ignore us! ... More

This is the fourth new home I have purchased and is by far the worst experience I have had. No support whatsoever for their customer care.

My experience with Lennar was terrible. The workmanship and attention to detail was extremely poor and I will never buy another Lennar home or recommend Lennar homes to anyone!

So many issues. The entire process seemed rushed and unplanned. Not sure if this is how every new home buying experience is, but I would not purchase from Lennar again.

The quality of the work is terrible. The finish is horrible. Walking on the carpet is like waking on the nails. I have heard a lot about Lennar but I think now this company prefer quantity over quality. I will never buy or refer anyone to get a Lennar home.

I have been in my house 4 months. The dishwasher, disposal and both thermostats had to be fixed or replaced. My roof has had to be fixed as well as my gutters. I think they are terrible builders, but they have fixed the items. Just seems it would be better if they did it right the first time instead of causing all the aggravation.

The team was great before the purchase of my home . After I moved in I have had multiple issues which are not addressed in a timely fashion . The quality of the work is poor and after being in my home for 4 months still have issues.

Our dream home purchase was the worst purchase experience of our lives, thanks to Lennar's quite unimaginable levels of ineptitude. No commitment to quality whatsoever at any stage of construction. No apparent desire to stick to deadlines. I, the home owner, seemed to be in charge of quality control - if I didn't catch it no one did. No commitment from upper management to make things right. I pleaded for help so many times, and just failure after failure ensued. No one from management ever even called or reached out to apologize for the incompetence. That's what you get for an $850K home purchase. You get better service at your local Taco Bell quite honestly - at least the manager there will say we are sorry when they mess up. Lennar management really should really find a different line of work. Folks purchasing their dream home deserve better than total lack of commitment to quality, total ignorance of deadlines, total disrespect towards the buyer, and total lack of any management basics. They really should be ashamed of themselves for the process they've built and continue to use. Every neighbor I've met feels the same way or worse to be honest. ... More

Very Poor quality. House is already coming apart after 2 months.

No detail to attention or considerations on how things are built - poor quality overall, lots of mistakes and defects. If you are asking for trouble and stress for life, then work with Lennar

I have completed the purchase of my home in the month of February. And every since March of 2019 I have been writing emails to leonarr about the tiles on my floor. No one has gotten back with me about resolving my issue very poor customer service on lennars behalf. Once you have completed the sale of your home if you have any issues they will not correct it they will not even get back in contact with you to try to resolve the issue.

Very unsatisfied with the quality of the house in general. Found many imperfections inside on out of the home, which we had the opportunity to addressed through Lennard's service request website. However, many of the imperfections have not been fixed two months after of being in the home and still no answer as when our request to fix these items will happened. I feel I am being ignored because I have made the request more than once. did not expect so many imperfections for being a new home and when asked Lennard to fix stuff they would only patch and covered the imperfections. The service provided does not fulfill my expectations in general. ... More

Very poor experience! Big, arrogant builder, has no interest in the customer, you are just a little number.

They gave me windows that are damaged and refusing to fix it, garage floor uneven , sheetrocks with holes in it, horrible workmanship, their refusal to fix anything. It is appalling. Do not buy from Lennar.

Read my complaint with the BBB