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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21075 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21075 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

One of the worst builders

  • Satish K.
  • Verified HomeBuyer
  • March 24, 2020
  • Cumming, GA

Never by home with them.

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Disappointed

  • Johnnie G.
  • Verified HomeBuyer
  • March 24, 2020
  • San Antonio, TX

Not the home buying experience I wanted. Disappointed.

Lennar responded:
I'm sorry to hear you aren't satisfied with your experience. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Excellent

  • Parminder G.
  • Verified HomeBuyer
  • March 24, 2020
  • Fresno, CA

V good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love the new home

  • Robert M.
  • Verified HomeBuyer
  • March 24, 2020
  • Glendale, AZ

We love our new home for the most part but have had way to many issues to be corrected. Everything was fixed but it has taken 4 months to complete and we still have one issue that has been delayed because of the current virus shutdown.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar review

  • Charles A.
  • Verified HomeBuyer
  • March 24, 2020
  • Katy, TX

My biggest problem was during the walk I was blue taping a lot. Mike, who no longer is with y’all said, “don’t worry about taping everything right now, you won’t see it all so we’ll come back in 2 months to fix whatever else you see.” Nikki, who is awesome! Told me that wasn’t the case. All the baseboards in the house look like they were found in the trash, pieces missing in them, nails not all the way in, or holes from the nails. The painters also did a horrible job caulking the baseboards to the ground. They probably costed you guys a lot of money how much extra caulking they got all over ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 4

Worse builder and customer service ever!

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Phoenixville, PA

Unfinished work. Very bad customer service.

Lennar responded:
Thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very good value

  • Thomas W.
  • Verified HomeBuyer
  • March 24, 2020
  • Venice, FL

A good value for the money. Our house is very open and on one floor. I wish you had a few more options like larger laundry room, room for storage, etc. We had a bad construction manager which made for a bad process and many unfinished items once we moved in. Lennar’s process was not built for as many items as we had. However, they eventually were all completed. They need to ensure they look at each home with a critical eye before allowing someone to move in. If not for this experience, my rating would have been much higher.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

The house was okay.

  • Mathew L.
  • Verified HomeBuyer
  • March 24, 2020
  • Middletown, DE

My wife and I purchased a home from Lennar back in October 2019. And we wished we would of done more research. We love our townhome. But it seems lennar utilizes inexpensive and low quality materials.

Lennar responded:
Thank you for sharing your comment with us and I'm sorry to hear you aren't completely satisfied with your home. Please send us an email to corporatecustomercare@lennar.com with your comments, contact information and home address.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Lennar - There were too many things wrong or not perfect in the new house.

  • Annie W.
  • Verified HomeBuyer
  • March 24, 2020
  • Frederick, MD

There were too many things wrong or not perfect in the new house. During 6 months, most of them got fixed, some in a perfect way some imperfectly.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Needs improvement

  • Richard S.
  • Verified HomeBuyer
  • March 24, 2020
  • Wimauma, FL

Communication is key for me and my wife esp while we were deployed overseas trying to purchase our home. We never got that even if it was just to tell us you guys were working it for us. I guess we just expected a lot more with our first time buying a house

Lennar responded:
I'm sorry to hear you experienced some communication difficulties during your build process. Please take the time to share your feedback with us, contact information and home address by emailing us at corporatecustomercare@lennar.com. I will share this with our team so they can review what happened and use it to improve our internal communication process.

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

New fixer upper

  • Michael T.
  • Verified HomeBuyer
  • March 24, 2020
  • Las Vegas, NV

I do not recommend Lennar to anyone!

Lennar responded:
Hi Michael, thank you for sharing your comment. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

It was just ok

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Henderson, NV

It’s too early to tell about the quality of the workmanship, but Paul and Alex were great. They answered and responded to questions in a timely manner. The only complaint I have is with Bruce, the new home consultant. He was more of a sleazy car salesman than someone there to actually help you through the process. I would never purchase another Lennar house if he was there.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

Poor

  • Jill D.
  • Verified HomeBuyer
  • March 24, 2020
  • Cottage Grove, MN

This is my third new home built. This is by far the worst one. The walls are very uneven the painters are of poor quality. Several things need to be fixed. Not sure if I would recommend lennar

Total Score 3


Quality 1

Trustworthiness 4

Responsiveness 1

Best staffs ever

  • Lynda F.
  • Verified HomeBuyer
  • March 24, 2020
  • Waxhaw, NC

Lennar has an amazing team of people. They made the home buying process as painless and possible, using Lennar home mortgage also made it easier. I love that they still physically check on you periodically, after you've closed! If that's not awesome, I don't know what is.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Everything was completed on or ahead of schedule.

  • Scott C.
  • Verified HomeBuyer
  • March 24, 2020
  • Charlotte, NC

Everything was completed on or ahead of schedule. The team was honest and responsive to any questions or concerns. Happy to report everything went perfectly. It’s obvious there is a lot of experience to make the process run so smoothly. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Substandard Workmanship Overall

  • Kevin K.
  • Verified HomeBuyer
  • March 24, 2020
  • Davenport, FL

Purchased a "Ready Home" in Solterra Springs that was not ready. There were missing doors, painting that needed to be done, and substandard workmanship overall. There are carpet staples popping up all over the edges of the carpeting. Quality control seems to be an issue.

Lennar responded:
Thank you for bringing this to our attention and I'm sorry to hear you aren't completely satisfied with the completion of your home. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Lennar - Helpful, easy to deal with.

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Fort Worth, TX

Helpful, easy to deal with. Informed

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very happy with my new home.

  • Laurie L.
  • Verified HomeBuyer
  • March 24, 2020
  • Cary, NC

Kudos to Angela and Matt for great customer service and getting to know each of the homeowners. Thank you.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Terrible experience

  • Sara S.
  • Verified HomeBuyer
  • March 24, 2020
  • Blaine, MN

I would tell anyone considering building with Lennar to run in the opposite direction

Lennar responded:
Hi Sara, thank you for sharing your feedback We are sorry you've been left with such a bad impression. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Concerns

  • Shelby B.
  • Verified HomeBuyer
  • March 24, 2020
  • Calimesa, CA

We understand that Don is a busy man and he has gone above and beyond to ensure any issues we have had with the home that they are addressed. We have however had a work order placed for 4 months now for stains appearing in our granite as well as electrical concerns with a few of our outlets blowing the circuit breaker. The electrician has called us and has not been very willing to work around our Work schedule and the granite has not been replaced as we have been told there are other additional processes that need to be done to eliminate the stain before the granite is replaced. This stain ...

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Lennar Is Great

  • Joshua B.
  • Verified HomeBuyer
  • March 24, 2020
  • Raleigh, NC

All the builders here are great. They are extremely personable and want to make sure you are proud of the investment that you're making. Great place to be!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible

  • Samantha V.
  • Verified HomeBuyer
  • March 24, 2020
  • Minneola, FL

Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.

Lennar responded:
I'm sorry to hear you aren't completely satisfied with your home. I would like to share this with our Construction and Customer Care team to review and address. Please send us an email to corporatecustomercare@lennar.com with your concerns, contact information and home address.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Some Good, Some Bad

  • Elizabeth E.
  • Verified HomeBuyer
  • March 24, 2020
  • Charlotte, NC

Building process went great with my builder, Clayton. After closing follow up has been difficult. Current construction in the neighborhood has trench my yard over and over, blocked my driveway on multiple occasions and I have had two flat tires driving through the neighborhood. My advice is to not buy when the neighborhood is still in process. The builder does not respect the already losed homeowners.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Slopes , hills and valleys

  • Carla J.
  • Verified HomeBuyer
  • March 24, 2020
  • Charlotte, NC

I was told that my property in the back would be level that was definitely not true , it is very difficult with the slopes and valleys . and also there are landscaping trees that are missing in the back which would Help with my safety from the main street . I have been denied twice concerning the fence in my yard due to the property lines.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Very respectable company deal with problems very well

  • Edwin A.
  • Verified HomeBuyer
  • March 24, 2020
  • Minneola, FL

I will recommend lennar the workmanship with their work is top class

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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