Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20199 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
20199 Reviews in All Areas
Customer Reviews
Poor Business actions, very poor communication, lots of last minute changes to meetings,
- Montex H.
- Verified HomeBuyer
- January 12, 2022
- New Braunfels, TX
Very poor experience in a 4 home Cash purchase!
Lennar responded:
Hi Montex, thank you for this review. We want to apologize for the poor experience and lack of communication you have received during the purchase of your new home. Please let us know if there is ever anything we can do to help. Our team can be contacted at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience ever.
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Saint Cloud, FL
Customer experience worst i ever received.I close at the end of Nov 2021 i still have a bunchs of things they never finish.Cheap materials and a lot of bad things on construction.On the financing was not to bad.I dont recommend to anybody to buy Lennar.
Lennar responded:
Hi, thank you for sharing your review. We are extremely sorry to hear of the difficulty you faced with quality of materials and unfinished items. If you have remaining concerns that we may provide follow-up on, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - The rooms are big, that was the best part I didn't have a good
- Marilyn G.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
The rooms are big, that was the best part I didn't have a good experience with lennar one loan agent dropped the ball and forgot about me and then the day before closing he wanted me to send documents that I had already sent loan Officer he didn't do his job here in Texas so they gave me 1 from California the one here in Texas never transferred my information over so I had to keep resending the same stuff over and over again then He told me not to trust the other loan Officer it was HORRIBLE! Then when I got the call to come close lennar mortgage didn't know why I was there when they told ...
Lennar responded:
Hi Marilyn, thank you for taking time to share this review. We want to apologize for the numerous issues and frustrations caused by poor communication during the purchase of your new home. If there is ever anything we can do to help going forward, please reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality of workmanship; cheap materials.
- Jana S.
- Verified HomeBuyer
- January 12, 2022
- Hendersonville, TN
Very disappointed in almost every aspect of Lennar. Quality across the board is unacceptable. This is the third home I’ve built (the first with Lennar). Would not recommend.
Lennar responded:
Hi Jana, thank you for sharing this review. We are sorry to hear about the disappointment you have experienced with your new home. Please let us know if there's ever anything we can do to help, our team can be reached at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Lying, intimidation by managers, poor workmanship, not completing pending issues
- Indhumathi G.
- Verified HomeBuyer
- January 12, 2022
- Charlotte, NC
Do not buy Lennar Homes
Lennar responded:
Hello and thank you for your review. We are sorry to hear of the disappointment you have experienced with management, workmanship and unresolved issues. If there are remaining concerns or information you would like to share, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Terrible.
- Morris K.
- Verified HomeBuyer
- January 12, 2022
- Venice, FL
Terrible. Lots of confusion. Aggressive sales tactics. Lieing. Etc. consider my options due to gathere evidence.
Lennar responded:
Hi Morris, thank you for sharing a review. We are sorry to hear about the issues you experienced throughout the buying process of your new home. Please let us know if there is ever anything we can do to help. Our team can be reached at corporatecustomercare@lennar.com and we will follow-up on any concerns. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Never again
- James E.
- Verified HomeBuyer
- January 12, 2022
- Punta Gorda, FL
The sales person, Joseph, was so uninformed, deceptive and unreliable, I will never buy another Lennar property
Lennar responded:
Hi James, thank you for this review. We are sorry to hear about the disappointing service you received during the purchase of your new home. Please do not hesitate to reach out to us directly at corporatecustomercare@lennar.com, if there are ever any items in which we could assist. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
They Do Not Care
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Charleston, SC
Has been almost two months and I still have issues not fixed with little communication. Finishing touches around the house were terrible. House was not cleaned prior to closing. Overall nightmare trying to actually make this house a home.
Lennar responded:
Hi, thank you for sharing your review. We would like to apologize for the issues you have faced with getting items completed in your home and lack of communication you have received in the process. If there are any outstanding items in which we could help follow-up with, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Can’t believe lennar built houses like this very low quality,
- Hardee S.
- Verified HomeBuyer
- January 12, 2022
- Princeton, TX
Can’t believe lennar built houses like this very low quality, nothing is trusted if works for a year properly! The construction work is worth nothing very careless ppl working on these houses!! I just realized whatever they told me about my house quality was lie from the first person until last person I met!! It’s very sad! I had my inspector th at inspected my house and found lots of failures but no one from lennar stepped on to fix!!
Lennar responded:
Hi Hardee, thank you for taking the time to write a review. We are very sorry to hear about the number of issues and frustrations you have experienced with your new home. If there are any outstanding items that we could help provide follow-up, please send us a message at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I still had 40 things left on punch list and was made to move in.
- Jennifer W.
- Verified HomeBuyer
- January 12, 2022
- Winter Garden, FL
Horrible building company. So many things wrong with house and finding more everyday. The communication was absolutely horrendous. We were told nothing about Hué about where the closing was going to take place etc. Then we find out closing is on the line my appointment was at four and we did not even get on the line until eight because they didn’t get on. Would never buy a Lennar home again
Lennar responded:
Hi Jennifer, thank you for sharing your experience with us. We want to apologize for the poor service and communication you received during the buying process of your home. Additionally, we are extremely sorry to hear about the ongoing issues you have faced since moving in. If there are any items in which we can provide follow-up, please send us a message at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Horrible Experience!
- David D.
- Verified HomeBuyer
- January 12, 2022
- Punta Gorda, FL
Poor build quality, lack of communication and Lennar attempted to bait and switch a few items that where in the sample model.
Lennar responded:
Hi David, thank you for taking time to share a review. We are sorry to hear about the poor experience you have faced with your new home. Additionally, we would like to apologize for the lack of and poor communication you have received during the entire process. If there is anything we can ever do to help, please send us a note at corporatecustomercare@lennar.com with any details you can provide and we will follow-up with the team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Terrible experience! The construction manager knows about construction what I know about astrology: NOTHING!
- Marco D.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, FL
It is sad to see that the so called “Construction manager” don’t care about the construction but to have the “job” done. I closed in November and I did not even get a welcome package until this week. The sales team is excellent (Ali Meye) and they care even after the sales is done. I really wish somebody from Lennar with some kind of power within the company could contact me and go to home. Nobody gives us a name or a phone number where to call and how to solve the problems. I am in conversation with a new rep. (Tyler) who seems that he cares, however the people that they used to built the ...
Lennar responded:
Hi Marco, thank you for writing a detailed review of your experience. We would like to apologize for the poor communication and professionalism you experienced with the construction team for your new home. If there is anything you would like us to follow-up upon, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Would never buy a Lennar home again
- Laura R.
- Verified HomeBuyer
- January 12, 2022
- Riverview, FL
Lennar Title was so bad and the experience with closing ruined the experience of home buying. It took 4 hours to close because they were so backed up. The woman was so rude and we did it from my car. The quality of appliances is so bad, they are pieces of crap and I wish I just got some cash instead. Still unresolved issues.
Lennar responded:
Hi Laura, thank you for taking time to write a review. We are very sorry to hear about the poor experience you had with the closing process, as that is never a great way to celebrate a new home purchase. Additionally, we would like to apologize for the ongoing items that have required attention in your new home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst home buying experience
- Benny B.
- Verified HomeBuyer
- January 11, 2022
- Crandall, TX
Do not go with Lennar, if possible; that includes the Mortgage and builder. This was the worst home buying experience I could imagine. If you do, please have your own THOROUGH inspection for the home BEFORE you approach closing. We've been in our home for 4 months and have had repairs running for 2.5 of those months. We just discovered a leak from the outside water bib that has our bedroom carpet and outside bricks wet. Also, we received a call at 6:30PM the day before we closed that our closing cost was increasing, after the banks were closed. Our closing time was in the morning BEFORE banks ...
Lennar responded:
Hi Benny, thank you for sharing a detailed review of your experience. We want to apologize for the ongoing repairs you have faced with your new home. Additionally, we are very sorry to hear about the issues you faced during closing which understandably are extremely frustrating. If there are any items currently needing attention or in the future, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible!!
- Anonymous
- Verified HomeBuyer
- January 09, 2022
- Surprise, AZ
Worst experience, lennar only cares about the sell not the customer. Homes being pushed out in 5-6 months with nothing but issues, hence why they offer such appealing warranties to lure the customers in. I had foundation issues as soon as I closed on the house and I came out of pocket for it and still haven’t gotten reimbursed back for it. Submitting legitimate work orders to get the house fixed and the construction mangers will argue with you instead of fixing the actual issue just so there numbers look good. I would not recommend a lennar home. Look else where plenty of good builders out ...
Lennar responded:
Hello, thanks for your review. We are both sorry and disappointed with the poor experience you received. We want to apologize for how you have been made to feel throughout your interactions with the team. If there is anything we can provide some follow-up and assistance with, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Horrible house finishing.
- Anonymous
- Verified HomeBuyer
- January 09, 2022
- Hudson, FL
Horrible house finishing. Close in August we are in January and still waiting for things to be fix.
Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about the ongoing items that have required attention for your new home. If there are any items still outstanding, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Terrible quality of work from contractors
- Thomas R.
- Verified HomeBuyer
- January 08, 2022
- Punta Gorda, FL
Do not purchase a home in Babcock National due to the poor quality of materials and workmanship. Warranty work is very hard to get done once you have closed
Lennar responded:
Hi Thomas, thank you for sharing your review. We are sorry to hear about the poor service and quality you have received for warranty service in your new home. If there are any specific issues you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pressured to close before punch list of repairs completed.
- Julie P.
- Verified HomeBuyer
- December 30, 2021
- Woods Cross, UT
Shoddy workmanship, cheap materials used, Four months since closed and still finding problems and the majority of the previous issues have yet to be addressed.
Lennar responded:
Hi Julie. Thank you for sharing a review. We are sorry to hear about the lingering items on your list. We are disappointed to hear of the pressure you experienced and want to apologize for the lack of support and communication. Please reach out to us at corporatecustomercare@lennar.com if there are remaining items we can help with. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Lennar - What good will it do.
- philoir C.
- Verified HomeBuyer
- December 30, 2021
- San Antonio, TX
What good will it do.
Lennar responded:
Hello Philomena, thank you for your review. Please feel free to reach out to us at corporatecustomercare@lennar.com if we can provide support. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - As I have reported before, No one showed up for our scheduled
- Lou H.
- Verified HomeBuyer
- December 30, 2021
- Venice, FL
As I have reported before, No one showed up for our scheduled walk through after it had been delayed because the Townhome was not ready. Our new closing date was scheduled but was not completed as scheduled because the townhome was not ready. No one helped us try to reschedule the closing or complete items on our punch list. Lennar forced us to close before the home was finished, We received a call around 7 pm with no previous notice on the last day of the month from a remote notary to close on the home. I was very disappointed with the sales staff in particular.
Lennar responded:
Hi Lou, thank you for sharing your review. We are sorry and disappointed to hear about the poor service you received during what should be a joyous time. We want to apologize for your experience with the sales staff as well. If you have any items that need to be addressed or additional information you would like to share, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Delay
- Vinay D.
- Verified HomeBuyer
- December 30, 2021
- Fort Myers, FL
Our home was delayed by over 3 months - we will never purchase a Lennar home again We bought a second home using Lennar financing - and that process was horrible too
Lennar responded:
Hello Vinay, thank you for sharing your experience. We are so sorry to hear about the delays and poor experience. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pretty frustrating from beginning to end
- Hillary O.
- Verified HomeBuyer
- December 29, 2021
- North Las Vegas, NV
Super unprofessional experience. From the sales agent giving misinformation when purchasing to the move in. Had to ask for stuff and would never have found out if it werent for the neighbors. Spoke with someone at lennar to try to get everything in one place and I had to reexplain until I couldnt find another way to explain it. Received different emails from different people with all the paperwork, then when stating I wanted everything in a paper copy I got nothing but pushback. I asked for a list or something that would explain where to find which document since everything was sent in ...
Lennar responded:
Hello Hillary, thank you for this detailed feedback. We are sorry and disappointed to hear of numerous frustrations through your home buying process. We want to apologize for the lack of support and follow-up. If you need further assistance with the items you mentioned here, please don't hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - B Ad experience dealing with Lennar and very poor work.
- Larry K.
- Verified HomeBuyer
- December 29, 2021
- Kissimmee, FL
B Ad experience dealing with Lennar and very poor work.
Lennar responded:
Hi Larry, we appreciate your feedback. We are sorry to hear about your dissatisfaction with the work on your new Lennar home. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - I had a horrible experience .
- Annette E.
- Verified HomeBuyer
- December 29, 2021
- Mount Holly, NC
I had a horrible experience . The sale of my home depended on my purchase of this home. I needed one more day but lennar didn’t care. They would not give me one more day. They told me they would turn around and sell it for more than I was buying it for. The paint is awful it’s a flat pain shows all the marks. In the bathroom caulk is missing around the floors. I fell that the home was built so fast that paying attention to details are missed. My grass now that’s another issue. I have holes in the back yard where grass is missing. I was told that someone would come roll it but never happened. ...
Lennar responded:
Hello Annette, thank you for your feedback. We want to apologize for the poor purchase experience and lack of follow up on the items you describe. If there are still items that need attention, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - We hears nothing but good things about Lenna but had trouble
- Tiffany P.
- Verified HomeBuyer
- December 29, 2021
- Zephyrhills, FL
We hears nothing but good things about Lenna but had trouble from day one due to Carlos.
Lennar responded:
Hello Tiffany, thanks for your review. We want to apologize for any problems you may have experienced since the purchase of your new Lennar home. If you need assistance moving forward you may reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
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