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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21075 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21075 Reviews

Star Rating Breakdown

5 ★ 8805

4 ★ 3911

3 ★ 3489

2 ★ 2228

1 ★ 2636

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Disappointment

  • Robert G.
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 2

Our Lennar experience

  • Cathy T.
  • Verified HomeBuyer
  • March 04, 2020
  • Georgetown, TX

We have lived in our Lennar home 6 weeks and we are very happy with it. Great layout. Nice workmanship

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Troubled Start

  • Cortland L.
  • Verified HomeBuyer
  • March 04, 2020
  • Ruskin, FL

The buying process and went well. There were small issues that were addressed with the home itself. Bigger issues have not been resolved and I feel I am being ignored by Lennar. A construction worker broke a sprinkler head, I told Lennar but nothing was done. Due to the busted head, my water bill was extremely high. I was told Lennar would reimburse me but needed to provide 3 bills. I did and never heard anything back. Two trees in my front yard died and the house was not 4 months old when it happened. I told Lennar but they said they do not cover that or it is not under warranty. Getting ...

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - A beautiful home worth it of your money.

  • Mary R.
  • Verified HomeBuyer
  • March 04, 2020
  • Rosharon, TX

A beautiful home worth it of your money.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Great home buying experience!

  • Kimberlee d.
  • Verified HomeBuyer
  • March 04, 2020
  • Brush Prairie, WA

We shopped around and came back to the first community we visited, Lennar at Stonehaven. We’re so glad we did! The staff was friendly and the experience was smooth from start to finish. Our new home was move-in ready with so many finishing touches already included. After moving across country, this was a huge plus. We’re happy to be here.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Angelica H.
  • Verified HomeBuyer
  • March 04, 2020
  • Manhattan, IL

From beginning to end, my home purchase was as promised! It was smooth, pleasant and wonderful! The way buying a home should be. The quality of the homes are also outstanding! Lennar lived up to their name!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

They Use The Cheapest Materials Possible

  • James P.
  • Verified HomeBuyer
  • March 04, 2020
  • Davidson, NC

I have lived in my Lennar home for almost six months now. I have come to find out that pretty much all the materials used in the building of my townhome are the cheapest product available. If given a choice I wouldn't buy a home from this company again.

Total Score 3

Quality 1

Trustworthiness 3

Responsiveness 5

There is still room to improve.

  • Carmen S.
  • Verified HomeBuyer
  • March 04, 2020
  • Katy, TX

We love the smart home and connectivity, and for the most part the materials used to build and finished the home. The kitchen appliance package should be of better quality, we had issues with the stove and dishwasher and had to fight with the manufacturer for service. Also, some of the trim work was not clean and sharp with globs of paint and unfinished spots, not clean and sharp as I was expecting Lennar to finish homes, also, we still have issues with water puddles in different areas, even though it has been repaired twice already. Is as if the person that should have checked the house ...

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - Selling agent was courteous and responsive.

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Ramsey, MN

Selling agent was courteous and responsive. Our final walk through went well and the contractor who assisted us with that was great as well. Since moving in we've had a few issues lennar and Amazon have come out to address. Lennar was quick to come out the first time but we seemed to have been lost in the shuffle and had to call/message the general contractor multiple times to get him to send guys out. Amazon was quick to respond and took good care of us when we had problems with the smart home features.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - Great customer satisfaction

  • Janice E.
  • Verified HomeBuyer
  • March 04, 2020
  • Little River, SC

Great customer satisfaction

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

First Time Home Buyer

  • Thomas E.
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

This has been an overall great experience. My construction manager has been nothing but amazing. I know he's busy but always get my issue resolved. We have had a few problems after we moved in and they were addressed fairly quickly. I am happy to own and be able to grow with my family in a Lennar Home. Thanks for everything.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Love the house, Lennar staff is quick to respond to any questions

  • Darla E.
  • Verified HomeBuyer
  • March 04, 2020
  • Jarrell, TX

Love the house, Lennar staff is quick to respond to any questions I have.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.

  • Douglas B.
  • Verified HomeBuyer
  • March 04, 2020
  • Buckeye, AZ

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...

Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.

Total Score 2

Quality 3

Trustworthiness 2

Responsiveness 1

Mediocre at Best

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Sparks, NV

Purchased home after a huge fiasco regarding pricing. Felt like I was dealing with a fly by night home consultant. Had to make a deal with the finance department after the quoted price jumped $40K in two days. Bumps along the building process, mistakes fixed. The kitchen island support and other walls are so crooked, hanging pictures is challenging. We finally have a home warranty rep who appears to be getting the ball moving on several repairs. If the house did not have a spectacular view, we would have bought elsewhere. A production home is a production home.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Just terrible new home owner experience.

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Woodstock, GA

Just terrible new home owner experience. Definitely will not buy Lennar home again. This was my first time buying it and I ignored the reviews that sad bad about Lennar but now I know.

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com if there is anything we can do to assist and we will follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 4

Lennar - From the day we moved in we had issues.

  • Amie W.
  • Verified HomeBuyer
  • March 04, 2020
  • Wimauma, FL

From the day we moved in we had issues. Had to plead with people to come fix anything. Mt bathroom floor is now squeaking!

Lennar responded:
I'm sorry to hear you are experiencing delays in getting your concerns addressed. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can look into your items and have them documented and addressed properly.

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 1

Average home builder

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Minooka, IL

Building quality is not the best.

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 4

Lennar - It took from September 2019 until January 2020 to get some of

  • Douglas W.
  • Verified HomeBuyer
  • March 04, 2020
  • Reno, NV

It took from September 2019 until January 2020 to get some of the issues resolved from my final walk through

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

First time home buyer

  • Jacob C.
  • Verified HomeBuyer
  • March 04, 2020
  • San Antonio, TX

Love Lennar, really happy with my purchase

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great first home

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • North Las Vegas, NV

I love my home!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar seems good but could be great!

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Liberty Hill, TX

Lennar has some really nice floorplans and finishes but the process could be better. The super we had kept lying to us instead of looking into things. For example, we asked about the flooring and he said the flooring was glued down but when the flooring needed to be repaired we found out it was floating flooring. For a track builder there were so many inconsistencies from one house to the other. Not too sure if we would buy another Lennar home.

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 3

6 months after purchase

  • Kimberly D.
  • Verified HomeBuyer
  • March 04, 2020
  • Fort Mill, SC

Boy have I changed my opinion, and not for the better.

Total Score 3

Quality 2

Trustworthiness 1

Responsiveness 3

Not impressed !

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Carmel, IN

Had a prior Lennar home, felt would be similar in good built quality , not impressed , have had issues with cabinets, cracks , poor built quality and over all fair !

Lennar responded:
Thank you for taking the time to share your comments with us. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can have the appropriate management team review the situation for you.

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 2

Overselling but they earned the trust and respect

  • Barbara J.
  • Verified HomeBuyer
  • March 04, 2020
  • Venice, FL

This is my first home purchase ever, so consider me a novice in home buying despite my research done ahead of time. They do earn your trust but in the beginning, it is so full of selling you this and that, false promises, etc. For example, my salesperson promised me a sound proof door considering that was a deal breaker to buy one of the last remaining houses in the community. 6 months later, still no door and learned that this should not have been made. I hate having to out work orders in only because I know the house is settling and it may require to have the contractors come out more ...

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - Purchasing a home for $660k I would expect the home to at least

  • Osvaldo M.
  • Verified HomeBuyer
  • March 04, 2020
  • Miami Lakes, FL

Purchasing a home for $660k I would expect the home to at least be ready and for the workmanship to be perfect. There was a lot of things that were done incorrectly and I had to get corrected after closing as well as things that look half finished with little effort done to it. Again not what I expected after spending so much money on a home and with the caliber name of Lennar.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

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