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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21075 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21075 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Great service.

  • Trisha G.
  • Verified HomeBuyer
  • March 04, 2020
  • Cibolo, TX

Great service. I love my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My new house

  • Eugenio V.
  • Verified HomeBuyer
  • March 04, 2020
  • Davenport, FL

I love my house. Sales person was great, everything was great including the closing. After closing a couple of things change. Attention to some pending things before closing still pending. Main lock is not working and one of the led recesses light stop working.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Mixed experience I would say

  • Francis F.
  • Verified HomeBuyer
  • March 03, 2020
  • Apex, NC

I think I will come direct to the issue. Tony, who was previous construction mgr, was understanding and able to make myself and wife comfortable with the home given its newly constructed and with followup issues which are understandable. However, Tom who took over wasn't customer focused or neither informative. I need to call him almost 10 times to have the same issue addressed, as each time they would fix it temporarily. And now I am still having issues with my doors and he seems to have his own explanation on how those specific doors should work vs rest of the doors.

Lennar responded:
Hi Francis, thank you for taking the time to share your experience with us. I apologize for any delays or miscommunication you experienced. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can help get this properly addressed for you.

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 1

Lenner American Worse builder , No truthworthy company and poor contraction contractors.many thinks

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2020
  • Centreville, VA

any one trying to buy with lanner please contact the people those buy house. They promise so many thinks but as soon you sign the contract they will forget you completely. I have so many issues with the builder and not solve any think. All workman ship is very poor and not good Job; Please ***think before

Lennar responded:
Thank you for sharing your comments about your home buying experience. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

I would not buy Lennar again

  • Trinity E.
  • Verified HomeBuyer
  • March 02, 2020
  • Wimauma, FL

The house is built fast and cheap. Workmanship is poor quality. Home advertises as "comes with everything", but it doesnt come with essential items you would expect from a home; such as coach lights, door bell, sliding door bug screen, drawers in any bathrooms and list goes on. Lennar also did not disclose very important information such as; we live next to landfield, and many more information would have made us not move here if we knew. I won't be buying lennar again nor will i ever recommend them to anyone i know.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can address your concerns with you as soon as possible.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Happy with my home

  • Julie S.
  • Verified HomeBuyer
  • March 02, 2020
  • Bulverde, TX

As with any new home, I had a few issues that needed to be addressed, but they have been promptly taken care of. They have a terrific crew of people. The home itself is beautiful and I absolutely love it!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Warranty department is horrible

  • Nathan P.
  • Verified HomeBuyer
  • March 02, 2020
  • Thornton, CO

Warranty subs don’t finish on the same day and don’t clean up. I have missed a lot of work due to this. I am also waiting on fix to my carpet padding that has a lot of hard plastic chunks in it?

Lennar responded:
Hi Nathan, thank you for sharing your feedback about your experience with the warranty team. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Disapointed

  • Jacquelynn S.
  • Verified HomeBuyer
  • March 02, 2020
  • Corcoran, MN

The quality of workmanship is awful. The quality of the product is awful. The contractors don't communicate with each other therefore leaving a less than standard quality product for the homeowner to fix. We moved in in Sept and we're still dealing with issues like placing a bathroom mirror over an outlet, tile cut wrong and showing the floor underneath, kitchen faucet disconnecting from the counter, wrong caulk in the entire basement, water filtration system was put in wrong, permanent footprints, broken and crooked heat vents, and so on. I could go on but will stop there. I cannot say in ...

Lennar responded:
Hi Jacquelynn, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Title

  • Ryan A.
  • Verified HomeBuyer
  • March 02, 2020
  • Peoria, AZ

Overall, I’m happy

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Below average craftsmanship (that’s being generous)

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2020
  • Troutman, NC

After living in the home for a few months we have found the level of craftsmanship to be below average. The yards they put in are already weed filled and we have had landscape companies advise the sod needs removed the soil needs treated and yard will need re sodded if we want to have a lawn however they stated that with the neighbors lawns being as bad and worse than ours it’s going to be a never ending battle. Also, the drywall finish is a joke. We have removed all ceiling light fixtures and use only lamps because the ceilings are an embarrassment I hate to even have people in the spare ...

Lennar responded:
Thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

So much more!

  • Tom C.
  • Verified HomeBuyer
  • March 02, 2020
  • Upland, CA

I love our Lennar home! You get so much more for your dollar because they include so many extras. The technology included is state of the art.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Responsiveness

  • Mark F.
  • Verified HomeBuyer
  • March 01, 2020
  • Danville, IN

Builder was quick to address my issues that arose during construction. Any post closing issues were quickly addressed by Teresa.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

I LOVE my Home!!!!

  • Carla S.
  • Verified HomeBuyer
  • March 01, 2020
  • Calimesa, CA

Lennar made the buying process easy and smooth. The sales representative and lender answered all the questions I had (and I had a LOT) and it never seemed like I was bothering them. The house is beautiful and if I ever find an issue, I just call the customer service rep. and it is taken care of immediately.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Awesome

  • Keven J.
  • Verified HomeBuyer
  • March 01, 2020
  • Land O' Lakes, FL

Awesome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The model exceeded my expectations

  • Anonymous
  • Verified HomeBuyer
  • February 29, 2020
  • Homestead, FL

Rare to find a 3/3 model with a bedroom and full bathroom downstairs. The built was a few months as I bought during pre-construction.The house was completed right on time.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - shortcuts to avoid cost, lack of communication, frustration galore

  • Anonymous
  • Verified HomeBuyer
  • February 29, 2020
  • Cumming, GA

shortcuts to avoid cost, lack of communication, frustration galore

Lennar responded:
Thank you for sharing this feedback about your new home. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - I have no problem when ever I request anything a lot of thanks

  • Miriam R.
  • Verified HomeBuyer
  • February 29, 2020
  • Homestead, FL

I have no problem when ever I request anything a lot of thanks for your and your workers service .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good house, bad service

  • Anonymous
  • Verified HomeBuyer
  • February 29, 2020
  • Duluth, GA

During our building process, the sales team repeatedly gave us misinformation and took long * 2 answer questions. Since we have moved into our house the warranty department is slow to respond and lets things linger 4 a long time. After our first warranty appointment and claim, they sent two people out to work on some of the issues, but the rest is still left undone.

Lennar responded:
Thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described with the sales and service teams. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 1

Disappointed

  • Robert J.
  • Verified HomeBuyer
  • February 28, 2020
  • Wimauma, FL

Really do your research. Do a very thorough walk through and Che k every little thing. Everything! And do not sign until it is all done properly. No promises! Repairs first.

Lennar responded:
Hi Robert, thank you for sharing your feedback about your new home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very Good Experience

  • Denis F.
  • Verified HomeBuyer
  • February 28, 2020
  • Goose Creek, SC

Very pleased overall. The selection and construction process were smooth. The communication with the sales consultant and construction manager was excellent. We were even able to meet with them additionally beyond the scheduled times. Any concerns and questions were answered promptly. The only items that required any follow up were minor issues related to the subcontractors not ensuring their details were completed before moving to the next job site. This required multiple service requests to correct the issues.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

very satisfied customer

  • James C.
  • Verified HomeBuyer
  • February 27, 2020
  • Mesa, AZ

They were not only on time but 2 weeks early !!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar Homes Review

  • Anonymous
  • Verified HomeBuyer
  • February 27, 2020
  • Brownsburg, IN

We love our new home. It’s gorgeous and spacious just the way we had imagined. Everyone that we have contacted regarding our home concerns or questions were really nice and quickly responded to our needs. I would highly recommend Lennar homes to friends and family. The homes are beautiful and gorgeous. They have a great team who will always go that extra mile to help you.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Great builder.

  • Ibrahim M.
  • Verified HomeBuyer
  • February 27, 2020
  • Murfreesboro, TN

Great builder. Sales representative is amazing.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Cheap material and sloppy building work

  • Mariela M.
  • Verified HomeBuyer
  • February 27, 2020
  • Hialeah, FL

When you do the walk there are places that you don’t look at. The kitchen cabinets on top were broken, uneven, wrong cuts. The wall over these cabinets had a whole. You only see this if you go On top of the kitchen counters. My tub makes a noise like if a tractor is in there. I submitted a tickets since December, they went to check it and said they would come fix it, it’s been over a month since. At the begging very responsive but after they said they had to fix it, they never came back.

Lennar responded:
Hi Mariela, thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 3

disapointment

  • John W.
  • Verified HomeBuyer
  • February 27, 2020
  • Bulverde, TX

New house and the driveway is already cracked. I was told nothing could be done, I've turned in the same problems three times now and they're still not fixed with no follow up. The workman ship is shoddy. There are hidden design flaws that you people have refused to take care of; All in all I would not recommend Lennar Homes to anyone.

Lennar responded:
Hi John, thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

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