Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20198 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
20198 Reviews in All Areas
Customer Reviews
Sub-par workmanship
- Luis R.
- Verified HomeBuyer
- March 24, 2020
- Ocoee, FL
Sub-par workmanship And poor customer care.
Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you've come across Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Untrustworthy sales representatives and managers
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Fort Lauderdale, FL
As investors, we have bought real estate for a long time. Dealing with Lennar was a complete nightmare. The sales representative was always confused about the facts and would provide misinformation. Unfortunately, due to her incorrect information, we made many choices that we would not have made otherwise. The construction crew/managers were great. However, the administrators refused to be held accountable for the NUMEROUS mistakes that were made that lead to a delayed closing 4 times. As an investor, I lost renters and income. The company is not what it used to be. Unfortunately, we now try ...
Lennar responded:
Thank you for taking the time to share your experience and feedback with us. I'm sorry to hear about the difficulty you experienced in your sales process. Please send us your experience, contact information and home address to corporatecustomercare@lennar.com. I will have our Director of Sales review the situation for you and address it with the team.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Unhappy
- Sheila G.
- Verified HomeBuyer
- March 24, 2020
- Middletown, DE
I have so many problems with my home.
Lennar responded:
I'm sorry to hear you aren't completely happy with your home. Please send us an email with any outstanding work you may have or concerns, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Never again
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Parker, CO
horrible horrible nightmare of a mistake to purchase from lennar. Over priced, workman ship is so poor, materials are obviously the cheapest on market, workers are sloppy and lennar refuses to fix their mistakes. Convinced 2 of my friends to walk away from lennar and will keep on doing so.
Lennar responded:
Thank you for sharing your comments about your experience with the quality of your new home and difficulties in having items addressed. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Not a reliable builder to depend on for one’s dream home
- Rama M.
- Verified HomeBuyer
- March 24, 2020
- Charlotte, NC
Not a realizable builder to construct your dream home. Lennar is not responsive and still there are preclosig items pending even after 5 months of closing .
Lennar responded:
Hi Rama, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the outstanding issues you mentioned. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Lennar - Terrible sales staff and also construction managers that don’t
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Winter Garden, FL
Terrible sales staff and also construction managers that don’t value customers opinion and only are concerned about closing the house despite apparent issues and corners being cut.
Lennar responded:
Thank you for sharing your comments about our sales and construction teams. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Regret purchasing
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Miami, FL
Will never recommend or buy Lennar.
Lennar responded:
Thank you for this feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I had a bad experience with Lennar
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Miami, FL
I had a bad experience with Lennar
Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
One of the worst builders
- Satish K.
- Verified HomeBuyer
- March 24, 2020
- Cumming, GA
Never by home with them.
Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worse builder and customer service ever!
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Phoenixville, PA
Unfinished work. Very bad customer service.
Lennar responded:
Thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
New fixer upper
- Michael T.
- Verified HomeBuyer
- March 24, 2020
- Las Vegas, NV
I do not recommend Lennar to anyone!
Lennar responded:
Hi Michael, thank you for sharing your comment. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible experience
- Sara S.
- Verified HomeBuyer
- March 24, 2020
- Blaine, MN
I would tell anyone considering building with Lennar to run in the opposite direction
Lennar responded:
Hi Sara, thank you for sharing your feedback We are sorry you've been left with such a bad impression. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Samantha V.
- Verified HomeBuyer
- March 24, 2020
- Minneola, FL
Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.
Lennar responded:
I'm sorry to hear you aren't completely satisfied with your home. I would like to share this with our Construction and Customer Care team to review and address. Please send us an email to corporatecustomercare@lennar.com with your concerns, contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Track Home at a Custom Price
- Justin B.
- Verified HomeBuyer
- March 23, 2020
- Winter Springs, FL
Poorly constructed...poorly managed...dismal customer service dozens of outstanding issues months later...
Lennar responded:
Hi Justin, thank you for providing this feedback about your new home buying experience. We are sorry to hear that it wasn't what you expected. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disappointed
- Sharon L.
- Verified HomeBuyer
- March 21, 2020
- Sun City Center, FL
Disappointed
Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I wouldnt give 1 star but this survey made me choose something
- Shauna J.
- Verified HomeBuyer
- March 19, 2020
- Hendersonville, TN
If you decide to buy a Lennar home is built really sloppy and cheap with no installation inside your home. The builders build these homes in the dark with no electricity by using flash lights...They will blame you for the issues with your house so no cost to them...Your home is built with particle board... For the money I would really consider another builder.. Do not use their mortgage company Eagle Mortgage its the worst ever
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I will share this with our management team to thoroughly review and address with the appropriate team.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worst nightmare
- Eulogio P.
- Verified HomeBuyer
- March 19, 2020
- Homestead, FL
It was a really a Nightmare . The only can see a little concern for their mistakes was the Eagle Financial personnel. The res , include , Mr Carlos Gonzales , the president, were very careless about me as a customer Also I recommended another customer who both in Aquabella but never again. I will not recommended anybody else again
Lennar responded:
Hi Eulogio, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Ghosted by Lennar after a lot of promises
- Anonymous
- Verified HomeBuyer
- March 18, 2020
- Saint Augustine, FL
Don’t trust anything you are told verbally by a Lennar employee. Closings are set quick and they promise to correct issues but the battle ensues if you go to closing. We are not the only resident with this experience.
Lennar responded:
I'm sorry to hear you aren't satisfied with your overall experience with Lennar. I would like to hear more about it and have our management team review and address thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor quality of housing.
- John A.
- Verified HomeBuyer
- March 18, 2020
- Homestead, FL
Poor quality of housing. I feel cheated for buying this house. A total disaster. .
Lennar responded:
Hi John, thank you for sharing your feedback. We are sorry for any difficulties you've had. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to provide, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Awful experience purchasing.
- Robert L.
- Verified HomeBuyer
- March 17, 2020
- Manhattan, IL
Awful experience from the rushed closing to dealing with their financing. We almost walked away. Ask around the developments prior to putting down a deposit.
Lennar responded:
Thank you for taking the time to share your comments with us. I'm sorry to hear you ran into some difficulties during closing. I would like to review your sales experience further and have management address the situation. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Respect ,trust and quality
- Amir S.
- Verified HomeBuyer
- March 17, 2020
- Bastrop, TX
I am really sorry about how l trusted them and bought our house for this company they don’t have any respect for their customer , build the lowest quality houses and they did not even step forward to taking care of us l am extremely suggested no one trust them
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
maintenance service is very bad
- Naga C.
- Verified HomeBuyer
- March 17, 2020
- Cumming, GA
Worst maintenance service. Tickets are not resolved for months. They just close the tickets without fixing the issues. New house car garage has big cracks. No hot water for first 1 week. Patios are NOT properly cleaned. Lot of dents in each step of the stair case. Kitchen shelfs are not properly fixed, still not fixed after 3 months.
Lennar responded:
I'm sorry to hear you're experiencing delays in getting items addressed properly. Please send us an email with your outstanding items, contact information and home address to corporatecustomercare@lennar.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar build them fast, and leave quality out
- Terence A.
- Verified HomeBuyer
- March 17, 2020
- Roseville, CA
Sales staff and warranty group are great. However that is backwards, if you have great quality, homes they will sell themselves, and warranty should be the loneliest group if quality is demanded when building. Higher management is not interested in quality, but only production. Slam build, and let warranty deal with the homeowner until they get so frustrated they stop asking for repairs that should have been done right when building.
Lennar responded:
Thank you for taking the time to share your comments and feedback with us. We are always working to improve our internal processes and the customer experience. Please send us an email to corporatecustomercare@lennar.com with your comments, contact information and home address so we can have management review it thoroughly.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I cannot recommend Lennar due to problems I and others are having with our homes
- Lawrence S.
- Verified HomeBuyer
- March 17, 2020
- Gold Canyon, AZ
I cannot recommend Lennar due to problems I and others are having with our homes
Lennar responded:
Hi Lawrence, thank you for sharing your feedback. We are sorry to hear about the difficulties you're having. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Imagine if Comcast Started Building Houses - Now Imagine it's Even Worse than You're Thinking
- Aaron M.
- Verified HomeBuyer
- March 17, 2020
- Gresham, OR
Poor customer service, repeated broken items and screw ups on the home. Sales representative quit responding to emails or communications the second the ink dried. Broken bath tubs, sinks that leaked and poor follow through. Made me police the situation the whole way the whole way through to get basic items an inspector said be should be done taken care of. Ridiculously stressful and completely ruined the new home buying experience and our holidays (we moved in right before Thanksgiving). I literally would have went to the trouble to put a sign up in my yard warning people to check their ...
Lennar responded:
Thank you for taking the time to share your experience and feedback with us. I'm sorry for any inconvenience you and your family experienced due to communication or delays. I would like to have our management team review this further and address it with the team. Please send us an email to corporatecustomercare@lennar.com with your experience as you mention it above, your contact information and home address.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
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