Lennar Reviews

Lennar does not provide a lot of customizing options but stands behind what they offer. They have been very responsive to the few minor issues we’ve encountered.

Make sure what is discovered at inspection is fixed before you close. It’s 6 months since closing and still waiting on repairs .

I love my home. It was priced great, the construction is well made, and the customer service is quick to respond. I highly recommend you buy a Lennar home.

Overall we are very happy with our home, neighborhood and our neighbors. We did have however about 14 Issues with our home after we moved in. Most were addressed and we now have only one open issue. Our biggest complaint was the continued delay on the completion date. When we signed the P&S we were told the house would be ready in February, it then was March then April then we finally closed in May. We were never told about the delays unless we asked. . So we were there every week to ask. We had sold our home in February and had to rent a condo in town for about 77 days which cost us about $6000 we did not plan on. I feel communication should be improved. ... More

It all starts with lies. First, they sent you emails stating you need to change all utilities before the closing date only to allow you to be responsible for all the water and electricity used to finish the home. Then, you are faced with a high bill to congratulate you on your new home. Many minor issues you begin to see in the home that you didnot grasp during the 20 minute walk thru. All good and beautiful till you add a service to your home and then they claim you violated your warranty and they scratch it off the list as if you screwed yourself and they were waiting for you to fall. They are very quick to respond to issues but all issues are never resolved. They use companies that are only in their favor. I moved in April and already the paint outside is chipping. CANNOT WAIT TO SELL AND BUY SOMEWHERE ELSE. ... More

Nice home; alot of repairs needed to be done; Lennar was responsive; they always tried the cheap way first but when that didn't work they always fixed it correctly.

Willingness to assist.

Disappointed and Misled

Lennar always does a great job in responding to issues.

When it compares to other homes in the area, you get more square footage for less with Lennar, but the quality is much poorer. There are obvious design flaws throughout the home (we were told they were drawn into the plan that way so there is nothing they can do), and the sub-contractors for the most part took several short cuts. Occasionally, the Customer Care team responds to Warranty items, but not all the time. And when they do, they set a date and time for a sub to come repair the issue, and then the sub never shows up. They don't even give a courtesy call to let you know. The sales process was mostly easy and straight forward. I used my own lender and Lennar didn't like that, but I saved a TON of money. They said if I used their lender they would rebate me 2% of the home value (and that seems tempting), but trust me, they make up for that in other fees, etc. ... More

Some of the details of work and/or the final touch up of the job needs more attention. Someone needs to check the work and be sure that it is done correctly.

Wow?! Can’t even leave a bad review.... I’ve tried multiple times. They don’t want to hear anything that may be negative. I guess that’s how you get voted number 1.... delete and discard any bad press. Do Not Buy from Lennar!!!!

Alot of dings, scratches, cracks. Wish i was told before hand about my house being so much in an incline my drive way seems like im going up a hill...hopefully my transmission will be ok going from park to reverse, because it sounds like its about to give every time a shift during parked car. If my car breaks i will sue

I had such high hopes when I put my downpayment on my new townhome. I loved the idea of something that was all mine and that no one had ever lived in before. Additionally, the fact that my home would be a smart home and Lennar's promise that Everything Is Included made it that much more exciting. Sadly, the reality was far from the dream. I'm typing this 5 months after moving into my home and I still have a laundry list of items that need to be addressed from my punch list. I've spoken to countless people with hopes of getting things done, and yet all that tends to happen is that trades people don't show up, do a poor job, or only fix one out of the list of things that need to be addressed. It is a neverending process, and I feel like I'm in the movie, Groundhog's Day. ... More

No bad experience with Lennar so far

This isn't my first home with Lennar and I was very happy with my previous purchase but not so happy with my recent purchase. The home has had numerous problems including roof leak. I'm very unhappy and filled with buyer remorse. This will be my last Lennar home.

Very disappointed with workmanship.

This is the 7th home I have owned and by far this was the best experience from start to finish. The quality of the home construction is also great. Best home I have owned and great folks to work with.

*The sod that surrounds our home is not good quality - more like one would find in a field. *No gutters in rear of house - water comes off the roof like a waterfalls, causing a hole in the lawn and mud and water splashed into the lanai. *All the covers are either missing or broken that covers lawn watering (a request has been submitted some time ago to have this addressed and it still hasn’t been). *A request had been submitted some time ago to provide support to a planted tree in front, and this has never been addressed to date!

I think if you go into buying a home from Lennar with lowered expectations, you'll be OK. The construction quality is average. Not terrible but definitely a little sloppy. For example: I can feel several clumps of dried drywall mud under my carpet (Lennar's suggestion was to get a mallet and try to pound the clumps through the carpet until I can't feel them anymore), installation damage to wiring and appliances, the yard was full of leftover construction debris, and when they were repairing one of my walls and removed the drywall you could see the space behind the wall had a bunch of trash just left there by the construction crew. (Trash which the repair crew just left behind the wall, by the way.) The fixtures, cabinets and appliances are nice. The smart-home features are a nice idea but Lennar and Amazon don't have the implementation fully worked out yet so the homeowner is left on their own to troubleshoot a fairly complicated setup. Responsiveness is good up until the day you close. They, and their preferred lender, were very helpful and responsive throughout the financial and purchasing side. Once they have your money, though, responsiveness drops WAY off. Part of it is that they have local staffing issues so they can't seem to keep anyone in the customer care position long enough to get issues resolved. That said, the price is lower than the competing builders that offer higher quality so I guess you get what you pay for. As long as you don't put any stock in their lip service about a "Zero Defect" guarantee and go into it expecting to get an average house for an average price, you won't be disappointed. ... More

My new home has a great floor plan and the community is fantastic.

Countless items left to be fixed at a later time. Warranty work takes forever

Whether is workmanship, monetary value, trust or response to issues Lennar has been a five star for us. Throughout the buying phase and after moving in if issues come up, Lennar's response time is excellent. We are pretty satisfied customers.

Make you understand the HOA regulations. People with two and three cars aren’t “qualified” for a townhouse. Garages are for cars. They aren’t storage bins. Garbage cans are everywhere as are cars.

I love my house and the development, but the issues I have submitted to Lennar, which includes water coming in under my garage door, loose front door lock system and cracked board where my 2 car garage door is attached have not been addressed and I contacted Lennar customer service over a month ago. With a few days, a representative came out and took pictures of the areas of concern and now will not respond to emails, etc. and nothing has been corrected. Other issues right after my house purchase have given me a big lack of trust in Lennar.