Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21526 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Third party review
- Mohammad H.
- Verified HomeBuyer
- August 25, 2019
- Stallings, NC
Lennar is good builder. But, follow up is very poor. Roads are not done. Street lights are few and poor. The mail center is poor and a big trafgic hazrd. Betweem postal boxes and road there should be concrete. Now, it muddy grass The subdivision looks very poor unfinished roads. Please improve; Roads in the dub division Mail center Light in the streets Thanks.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Outside was a mess
- Amanda V.
- Verified HomeBuyer
- August 21, 2019
- Blaine, MN
We have been mostly pleased with the inside of the house but the outside is a mess... Sloppy workmanship and poor quality materials. We had siding boards peeling off of the house after the first month and have had to have the irrigation folks out four times to fix shoddy work.
Lennar responded:
Hi Amanda, we are sorry to hear about the condition of the outside of your home. Please contact us at corporatecustomercare@lennar.com with the details of any items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Lender!!
- Brian S.
- Verified HomeBuyer
- August 20, 2019
- Las Vegas, NV
Our experience was very satisfying. The only problem was with the suggested lender. They had us sending and resending info. Since I don’t have a fax, my charges at Office Max was $20-$30 each time. It became so frustrating that I ended up going with a different lender. A tip of mine would be definitely not go with the suggested lender. I later heard that we were not the only one with the lender problem. The agent Lynette that we dealt with was very helpful and answered all our questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
not happy
- Juan A.
- Verified HomeBuyer
- August 19, 2019
- St John, IN
Where do I start? first, there have been some large cracks in the basement floor. then, they installed used patio door. and the biggest mistake by the builder, they dropped my garage floor. this means that the floor had to be lowered so that the incline from the street would not be too steep. BUT by doing this, they had to add steps in the garage to enter the house. those steps took away parking space and now I can not fit my car on that side of the garage. therefore, I have a 2 car garage door but only 1 car fits inside. those are the biggest issues. some of the minor ones were, ...
Lennar responded:
Hi Juan, thank you for sharing your comments about your experience with your new home. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Overall happy but some comments
- Anonymous
- Verified HomeBuyer
- August 18, 2019
- Inver Grove Heights, MN
We really like the layout of our house, and have a beautiful kitchen. Some issues we do have with the home is due the quality of material and labor, for instance the paint chips/scratches too easily on the woodwork and walls. We have noticed a bit of careless trade work but we aren't sure if it is due to shortage of labor in the trades?
Lennar responded:
Hi, thank you for your comments regarding your home. Please send a message to us at corporatecustomercare@lennar.com with your address and information, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Incorrect Documents
- Timothy G.
- Verified HomeBuyer
- August 15, 2019
- Wimauma, FL
During the contract phase of the purchase we inquired about the HOA documents. They were sent to us and we signed the contract based on those documents. We went to closing with the understanding that we could build a fence based on the styles offered in the HOA documents and found out that we were given the wrong HOA documents. Lennar offered no recourse to this issue. Had we been given the correct information prior to signing a contract we would have chosen a different community. On the other hand; the development is beautiful and will be an asset to the community. We have been in our ...
Lennar responded:
Hi Timothy, thank you for sharing your comments about the HOA requirements in your community. We are sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with your address and information, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 2
10019
- Kabamba K.
- Verified HomeBuyer
- August 14, 2019
- Lake Stevens, WA
good to work with real professional
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Very pleased.
- Patrick S.
- Verified HomeBuyer
- August 14, 2019
- Riverview, FL
Very pleased.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Our home has a lien
- Anna C.
- Verified HomeBuyer
- August 12, 2019
- Longmont, CO
To no fault of our own we have a lien on our new home. We're not sure what's happening and have had a couple of different stories. We've been in the home 5 months and this issue is still not resolved.
Lennar responded:
Hi Anna, thank you for your comments about the lien on your home. We are sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with your address and information, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 3
Home buying process
- Anonymous
- Verified HomeBuyer
- August 12, 2019
- Lakeville, MN
The home buying process with lennar was great from day one. We have had a good experience and we are happy with the with the end product. Will highly recommend the company if you are looking to build a home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good Value
- Anonymous
- Verified HomeBuyer
- August 12, 2019
- Marana, AZ
Our Lennar home is well built. We love the floor plan and the upgrades they added.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - The colors on the spec sheet are not what is actually in house.
- Anonymous
- Verified HomeBuyer
- August 11, 2019
- Fishers, IN
The colors on the spec sheet are not what is actually in house. We tried to go get more paint and more mulch to match and it what we bought, per the spec sheet, is NOT what was actually used. The exterior and interior was visible dirty when we moved in to the brand new home. The toilet still doesn't work right and we had a service call out within hours of closing on the new home.
Lennar responded:
Thank you for sharing your feedback with us. Please contact us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
It's a well built Home
- Tom W.
- Verified HomeBuyer
- August 09, 2019
- Buckeye, AZ
It's a really Great to do Business with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very good service for the price
- Bruno J.
- Verified HomeBuyer
- August 08, 2019
- San Diego, CA
We are very happy with our home. The delivery was a little bit difficult due to a cumulation of small issues due to different reasons. But the quality, responsiveness and kindness of Lennar service team allowed us to finally been very happy with our home for the price we have paid in a very nice neighborhood.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Effective Responses
- Jose R.
- Verified HomeBuyer
- August 08, 2019
- Doral, FL
Like any other new home, we had issues inside the apartment with the floor and other finishings. However, Lennar showed responsibility and immediate assistance to resolve all of them. They also had a big delay in the completion and function of the elevator, which has also been resolved.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
Just OK
- Marius G.
- Verified HomeBuyer
- August 07, 2019
- Enumclaw, WA
A few things to list 1) Paint contractors miss many spots and the exterior paint has weak spots where they spaced the spraying 2) Faucets in downstairs bedroom and master bedroom leak onto counter if left at a lower valve setting. Lennar stated that this was within spec. Having to buy faucets that actually are long enough to not flood bathrooms. Should not be buying things to fix Lennars issues. 3) Floors are starting to gap and flex quite a bit. Downstairs laminate floors. 4) Biggest issue: Front driveway was poured before a deep freeze in the winter. Contractor did not adequately ...
Lennar responded:
Hi Marius, thank you for sharing your comments about your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 3
New house review
- Christopher B.
- Verified HomeBuyer
- August 07, 2019
- Frederick, MD
For the most part everything was great. There was some questionable stuff about picking items out which we never had the opportunity to do we were just given one package for our house. Once we moved in the house there was a lot of things that went wrong from plumbing, to electrical, and our drain getting clogged. I don’t know if this is normal since this is my first home I have ever purchased, however it can be frustrating at times especially when trying to get it fixed.
Lennar responded:
Hi Christopher, thank you for your feedback. We are sorry to hear about the issues you've had with your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
New home review
- Chad P.
- Verified HomeBuyer
- August 07, 2019
- Fresno, CA
I am very pleased with the new home so far everything has been good, no major issues at all.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Not the best experience
- Kenneth O.
- Verified HomeBuyer
- August 07, 2019
- Parker, CO
I don't think I would buy a Lennar home again at this point. There are many things that they cut back on, that really cheapened the house. For instance, our engineered wood floors have had so many chips, and peeling issues that it feels like we have a standing appointment with the flooring company, and their fixes only last a little while. Our yard is a mess. It does not appear to drain correctly, so we have algae growing on our sidewalk. Chip, our project manager says he thinks everyone is watering too much. But that is not the case. Our grass is a swampland out front. We keep asking ...
Lennar responded:
Hi Kenneth, thank you for sharing your feedback about your experience. We are sorry for any difficulties you've had in getting these items addressed. Please feel free to email us at corporatecustomercare@lennar.com with your address and contact information, along with any additional details you’d like to share so we can look into it for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Middle of the road
- Joel S.
- Verified HomeBuyer
- August 06, 2019
- Reno, NV
Quality is definitely subpar in a lot of areas. They mean well, but just seemed too stretched thin, making too many mistakes and unfulfilled promises.
Lennar responded:
Hi Joel, thank you for sharing your feedback about the quality of your home. We are sorry to hear this. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - Plenty of issues with quality of work that is not 100% overseen
- Anonymous
- Verified HomeBuyer
- August 06, 2019
- San Antonio, TX
Plenty of issues with quality of work that is not 100% overseen by construction mgr. Continue to have issues. Will not be staying in elm valley long, and next home will not be with lennar
Lennar responded:
Thank you for sharing your comments about your experience. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Poor Customer Service
- Aaron A.
- Verified HomeBuyer
- August 06, 2019
- Otsego, MN
I have reached out for assistance 3 times now and it has been over a month, with NO response from our Lennar Representative.
Lennar responded:
Hi Aaron, we are sorry to hear about the communication difficulties you have experienced. Please contact us at corporatecustomercare@lennar.com with the details of any items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 1
Lennar - The quality of the home is subpar I have been in my residence
- Anonymous
- Verified HomeBuyer
- August 06, 2019
- Marietta, GA
The quality of the home is subpar I have been in my residence for less than 6 months and I have already had to have major repairs to my HVAC unit and I am still looking for compensation from Lennar. The poor craftsmanship is a direct correlation to excessive billing.
Lennar responded:
Thank you for sharing your comments about your experience. We are sorry to hear about this. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
On going repairs, Some issues not resolve. No response from Management.
- Carlos J.
- Verified HomeBuyer
- August 06, 2019
- Winter Garden, FL
Do not close on your home until everything is move in ready. Very inconvenient to try to schedule warranty items.
Lennar responded:
Hi Carlos, thank you for sharing your comments about your home. We are sorry to hear about the difficulties you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Great home but
- Michael J.
- Verified HomeBuyer
- August 06, 2019
- Lakeville, MN
Never came out to put plug in sprinklers or replace dead shrubs from installing driveway.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
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