Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22028 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Quality customer service
- John V.
- Verified Homebuyer
- October 01, 2019
- Queen Creek, AZ
Whether is workmanship, monetary value, trust or response to issues Lennar has been a five star for us. Throughout the buying phase and after moving in if issues come up, Lennar's response time is excellent. We are pretty satisfied customers.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Shoddy workmanship.
- Timothy K.
- Verified Homebuyer
- October 01, 2019
- Davidson, NC
Make you understand the HOA regulations. People with two and three cars aren’t “qualified” for a townhouse. Garages are for cars. They aren’t storage bins. Garbage cans are everywhere as are cars.
Lennar responded:
Hi Timothy, thank you for your comments about your home and community. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow up for you. - Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
Customer Service has not been good.
- Barbara G.
- Verified Homebuyer
- October 01, 2019
- Myrtle Beach, SC
I love my house and the development, but the issues I have submitted to Lennar, which includes water coming in under my garage door, loose front door lock system and cracked board where my 2 car garage door is attached have not been addressed and I contacted Lennar customer service over a month ago. With a few days, a representative came out and took pictures of the areas of concern and now will not respond to emails, etc. and nothing has been corrected. Other issues right after my house purchase have given me a big lack of trust in Lennar.
Lennar responded:
Hi Barbara thank you for your feedback about the issues with the customer service team in your area. We apologize for any difficulties you've had. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow up for you. - Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 1
Responsiveness 2
Good
- Manuel A.
- Verified Homebuyer
- October 01, 2019
- Bakersfield, CA
Good, would probably not buy from Lennar again due to the fact that they force you to purchase or lease a overpriced solar system.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience!
- Kenneth H.
- Verified Homebuyer
- October 01, 2019
- Estero, FL
We had a great experience with the purchase of our home. We have not experienced any problems. We would definitely purchase another home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Great home.
- Anonymous
- Verified Homebuyer
- October 01, 2019
- Rancho Cordova, CA
Great home...great community
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Not sure I would build new again
- Monika A.
- Verified Homebuyer
- October 01, 2019
- Harmony, FL
After months of delays, which I’ve learned seems to be the norm when building a new home, I finally moved in. There have been some issues that needed addressing & so far many of them have been. My closing experience was four hours of Awful with CalAtlantic title but the best part of my new home experience was working with Shane S. the contractor. If it would not have been for him I may have called it quits. Being able to choose the floors, counters & cabinets was great. There are still a few issues needing to be completed but overall my home is beautiful & I love my view.
Lennar responded:
HI Monika, thank you for sharing this feedback about your home. We are sorry to hear about the difficulties you've experienced. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - The house is very expensive based on materials used that have
- Teresita C.
- Verified Homebuyer
- October 01, 2019
- Hialeah, FL
The house is very expensive based on materials used that have bad quality.
Lennar responded:
Hi Teresita, thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Smooth transition
- John P.
- Verified Homebuyer
- October 01, 2019
- Wimauma, FL
The liaisons to the customer makes all the difference. Ours was stellar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Salesperson
- Brenda S.
- Verified Homebuyer
- October 01, 2019
- North Las Vegas, NV
I have worked with Amber at the Hudson and she was very professional and responded to any issues that arose on my journey. Amber walked me through the process with genuine care and she responds within an instant; she made me feel as if she was there for me. Her attentiveness to my questions and concerns made the experience very manageable. Everyone should have an AMBER for their home purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Community & Great Experience
- Stefan C.
- Verified Homebuyer
- October 01, 2019
- Beltsville, MD
I am extremely pleased with my new Lenar home. The home was built within the estimated timeline and the quality of the work was 5 star. The work that needed to be completed within the 1 year warranty has been done in a timely fashion and very professionally. Highly recommend Lenar!!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great Home Buying Experience
- Jay S.
- Verified Homebuyer
- October 01, 2019
- El Dorado Hills, CA
Lennar provided a great home buying experience from start to finish. The sales staff (Julie) were helpful and friendly and made the entire process flow easily from start to closing. Lennar's affiliates, Eagle Mortgage, Sunstreet Solar and North American Advantage Insurance were very competitively priced and made each process seamless. Have recommended Lennar to several people looking for a new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Inspect your new home on your first walk through and final walk
- Anonymous
- Verified Homebuyer
- October 01, 2019
- San Bernardino, CA
Inspect your new home on your first walk through and final walk through. Don’t sign off until EVERYTHING and anything you want fixed or changed is done. If you sign off and then complain later their responds will be, “ You signed off on the home.” Take a contractor you trust to inspect the home prior to signing off.
Lennar responded:
Thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Lennar - I’m very happy with my Lennar home.
- Darrin C.
- Verified Homebuyer
- October 01, 2019
- Fontana, CA
I’m very happy with my Lennar home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - They don't contact us.
- Luis A.
- Verified Homebuyer
- October 01, 2019
- Saint Cloud, FL
They don't contact us.
Lennar responded:
Hi Luis, thank you for comments. Please email us at corporatecustomercare@lennar.com with any outstanding items or questions you have, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar fell short
- Anonymous
- Verified Homebuyer
- October 01, 2019
- Fort Myers, FL
Sales person was outstanding. Construction manager was the big down fall. Would not fix what was promised.
Lennar responded:
Thank you for sharing your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
Good quality, good value
- Robert M.
- Verified Homebuyer
- October 01, 2019
- Fort Myers, FL
Response to repairs a bit slow. Sales office excellent.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Very poor service
- Anonymous
- Verified Homebuyer
- October 01, 2019
- Morrisville, NC
They won't listen. They don't have any respect for customer.
Lennar responded:
Thank you for your comments about your purchase. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with your concerns, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Horrible experience
- Anonymous
- Verified Homebuyer
- October 01, 2019
- Hialeah, FL
Construction is horrible for the price, they take a long time to fix issues and give you the run around. I am extremely disappointed. I expected more from Lennar.
Lennar responded:
Thank you for your feedback about your experience with your home. We are sorry for the difficulties you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Our New Home
- Joseph W.
- Verified Homebuyer
- October 01, 2019
- Noblesville, IN
Lori and Grant where great to work with and very responsive and helpful throughout the entire process of buying and building our home.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Our first home.
- Udip S.
- Verified Homebuyer
- October 01, 2019
- Mooresville, NC
I love floor plan of my home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Sorry I bought
- Thomas M.
- Verified Homebuyer
- October 01, 2019
- New Braunfels, TX
Poor quality control during the build. House next door has been half built for 6 months and I have a constant flow of trash in my yard. Lennar mortgage company was a nightmare to work with.
Lennar responded:
Hi Thomas, thank you for taking time to share your experience. Please email any outstanding items you would like addressed to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 4
Responsiveness 5
Best home buying experience!
- Claudia L.
- Verified Homebuyer
- October 01, 2019
- Aurora, CO
We are in awe of our home. It is phenomenal! Great value, quality and we had a perfect experience with Lennar. From Debbie (sales) to Adam (construction) to Sarah (finance) to Peg (warranty) ..they were all FANTASTIC! Their communication with us was excellent. We have never experienced this with other home builders. We highly recommend Lennar at Whispering Pines!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar
- Duran U.
- Verified Homebuyer
- October 01, 2019
- Richmond, TX
I wish I would read the reviews about Lennar before buying my home from this company.
Lennar responded:
Hi Duran, thank you for taking the time to leave a review. Please email us at corporatecustomercare@lennar.com with any outstanding items and we will follow up for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Good and reliable
- Anonymous
- Verified Homebuyer
- October 01, 2019
- Myrtle Beach, SC
I needed a few extra wingnuts to put on the plywood on the windows and they were personality delivered to me.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
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