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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21816 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21816 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Massive Delays in Walk-through Repairs

  • Christopher Y.
  • Verified HomeBuyer
  • August 01, 2019
  • Dickinson, TX

Our experience with Lennar was quite positive throughout the building process up until the point of our final walk-through and the days following. Many cosmetic issues were documented before closing but not fixed until we contacted higher ups. These repairs ended up taking months instead of days like our neighbors experienced.

Lennar responded:
Hi Christopher, thank you for sharing your comments about your experience. We are sorry to hear about this situation. If we can assist you with any outstanding concerns, please send a message to us at corporatecustomercare@lennar.com with the information, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

I felt unimportant...

  • Letha Y.
  • Verified HomeBuyer
  • August 01, 2019
  • Raleigh, NC

Before purchasing, I was made to feel important. The day after closing, major water issues surfaced. From that point, I no longer felt important to Lennar. It took 20 days for the water issue to be fixed. I was not compensated for being displaced during that time. My time nor delayed moving plans were not considered at all. My first month mortgage was not prorated. As a first time homebuyer, it was awful and traumatic! It was a nightmare! I closed on March 1st, and, I'm still awaiting a reply from Lennar management. Lennar has yet to rise to the occasion and make this situation right. At ...

Lennar responded:
Hi Letha, thank you for sharing your feedback about your experience. We are sorry to hear that you did not feel cared about. Please email us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Feedback

  • Nicholas B.
  • Verified HomeBuyer
  • July 31, 2019
  • Sparks, NV

After buying the home we had items that needed to be fixed. Our home rep Tom would never respond to our concerns or give us times when we could expect things to be fixed. Only after three emails asking him who was above him that we could talk to did he respond to us and after 4 months the items got fixed. Three of the contractors that had items that need to fix just showed up with out giving us appointment. Luckily my wife was home each time and we were able to get be work done. We asked Tom to please let us know when the contractors were going to arrive. His response was Oh I thought they ...

Lennar responded:
Hi Nicholas, thank you for sharing your comments about the quality of your home and the overall experience of dealing with these items. We are sorry to hear about this. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

Great home buying experience!

  • Carlos A.
  • Verified HomeBuyer
  • July 31, 2019
  • Lacey, WA

From start to finish and then after, the experience was above the best!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

My first new home

  • Connie S.
  • Verified HomeBuyer
  • July 31, 2019
  • Jacksonville, FL

I love my new home. Lennar homes really care about the families that purchase their homes. They have been as little slow at fixing every that comes up ,but I know they will take care of everything in time. You have a 1 yr warranty.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Proud Homeowner

  • Tanya T.
  • Verified HomeBuyer
  • July 31, 2019
  • White Plains, MD

My team from Gail to Micheal have been wonderful to me. Servicing all my needs.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Home Buying Experience

  • Ellen M.
  • Verified HomeBuyer
  • July 31, 2019
  • Raleigh, NC

We have been very happy with our new home and the responsiveness of Lennar and staff over any concerns or issues.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Responsiveness to issues.

  • Maria M.
  • Verified HomeBuyer
  • July 31, 2019
  • Miami Lakes, FL

Take care of maintenance issues more timely. F or example the entrance on 87 avenue, does not work 2 months ago.

Lennar responded:
Hi Maria, thank you for sharing these comments about your experience. We are sorry to hear about your concerns. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

Better than expected.

  • Anonymous
  • Verified HomeBuyer
  • July 31, 2019
  • Madera, CA

Lennar is a great builder that goes above and beyond. They made the home buying experience as easy as it could be.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We moved in and the home has several issues

  • Gerardo G.
  • Verified HomeBuyer
  • July 31, 2019
  • Miami Lakes, FL

The main Electrical panel board is of poor performance, it should of been SQD like the other homes I am an Electrical Engineer and we stop using EATON for this reason, as I continue to have issues, including the water heater is poor quality

Lennar responded:
Hi Gerardo, thank you for your feedback about your home. We are sorry to hear about the issues you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Appreciation

  • Tiffany Y.
  • Verified HomeBuyer
  • July 31, 2019
  • Sun City Center, FL

Truly appreciate all the folks that we have came across with the purchase of my new home. We are very appreciative of all that they have done and continue to do, to make my house and community a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We had a few things go wrong with appliances and quality, one item wasn't addressed as of yet?

  • John R.
  • Verified HomeBuyer
  • July 31, 2019
  • Wimauma, FL

Also, another item is the toilet roll holder, I asked for someone to call back and no one has yet ( 2 weeks ago ), Seems that the holder will not hold any roll that we've used. Right now we use it as a hand towel holder?

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Buyer Beware

  • Rajiv P.
  • Verified HomeBuyer
  • July 31, 2019
  • Riverview, FL

I would not buy from Lennar again. They are irresponsible, rude, and dont care about you as the buyer. Having a lot of issues with the home still and they are not fixing. My wife and I were made homeless because they were trying to make their numbers for the month. They asked me to walk through the home at 11PM in the dark. The trades they hire are the lowest rated and dont speak English. I would not buy from them and I would give 0 stars if possible.

Lennar responded:
Hi Rajiv, thank you for sharing your thoughts about your experience. We are sorry to hear about the difficulties you have had. Please send an email to us with any outstanding items, so we can review it for you. Our email address is corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Buying new home

  • Lewis T.
  • Verified HomeBuyer
  • July 31, 2019
  • Austin, TX

Very friendly staff and good services

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Quality home at Great Price with cradle to grave professionalism

  • Robert B.
  • Verified HomeBuyer
  • July 30, 2019
  • Las Vegas, NV

The Lennar home purchase experience in Skye Canyon was exemplary. They employ very professional, friendly and responsive people that have a passion for their product and role.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Very satisfied with our Lennar Home.

  • David M.
  • Verified HomeBuyer
  • July 30, 2019
  • Tualatin, OR

We liked the fact that we did not have to choose every light, faucet, paint colors, etc. The Lennar people do an excellent job of choosing those items.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Service and quality not meeting expectation of value ($) of property

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Hillsboro, OR

I do not feel Lennar has the owners as their priority or main concern. I feel that that "no" is the first response to most requests. Definitely do not feel that Lennar has gone out of their way to make sure I was a satisfied owner.

Lennar responded:
Thank you for your comments about your experience. We are sorry for the difficulties you've had in getting your requests addressed. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

Always available when needed

  • Robert R.
  • Verified HomeBuyer
  • July 30, 2019
  • Prior Lake, MN

Everything good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No stars, I had to click one star to submit but really should be Zero

  • Annette G.
  • Verified HomeBuyer
  • July 30, 2019
  • Orlando, FL

I give your company a zero, I have been in my home for 4 months still all the repairs are not finished. My first time buying a home and the whole process was frustrating, I will never purchase a Lennar home nor will I recommend you to anyone. For the price of my house it should be perfect!

Lennar responded:
Hi Annette, thank you for sharing your feedback with us. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great Product. Outstanding value.

  • Scott W.
  • Verified HomeBuyer
  • July 30, 2019
  • Johns Island, SC

Everything about purchasing from Lennar was wonderful except for my experience with Eagle Mortgage, the lender we were referred to.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - The overall process was very professional and the crew from Lennar

  • Mark V.
  • Verified HomeBuyer
  • July 30, 2019
  • Richmond, TX

The overall process was very professional and the crew from Lennar aimed to please. Every issue that they could solve they did as quickly as they could. I would consider buying again and would also refer friends and family.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Lennar - Quickly built homes that would have been better if more care

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Naples, FL

Quickly built homes that would have been better if more care was taken with process however, but overall satisfied.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

It is good but not great

  • Taejin K.
  • Verified HomeBuyer
  • July 30, 2019
  • Houston, TX

Like Lennar home overall but some workmanship is not good as expected. My home was kind of one of the last homes in the community and felt like Lennar try hard to close it fast instead of taking care. After move in found out many minor issues but like the home for floor plan

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Really cheap materials.

  • Armando P.
  • Verified HomeBuyer
  • July 30, 2019
  • Gambrills, MD

We don’t like the quality of the tile job which was done in bathrooms, very uneven, visible damage on tiles and counter tops, cheap shower, ugly design. So we had to take down the whole master bathroom and rebuild it from scratch with new materials. Going to take down the carpets and that cheap hardwood floor which is falling apart already. No sound proof between townhouses, we can hear our neighbors very well.

Lennar responded:
Hi Armando, thank you for providing this feedback on the quality of the materials used in your home. We are sorry that you've had this experience. Please feel free to contact us at corporatecustomercare@lennar.com with any outstanding items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 4

Beautiful Luxury Home

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Fresno, CA

Beautiful new Luxury home with state of the art appliances. Friendly and helpful staff from our first look at the homes and well after we have moved in!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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