Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21812 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Overall good service and friendly
- Anonymous
- Verified HomeBuyer
- July 25, 2019
- Elk Grove, CA
Overall good service and friendly
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great home buying experience with Lennar.
- Josue B.
- Verified HomeBuyer
- July 25, 2019
- San Antonio, TX
This our first home purchase and we were kind of nervous cause we heard stories about the process on buying a home. Lennar made the whole home buying process simple and stress free. They kept us informed the whole way. Even after we purchased home David one of the best members of Lennar, checked up on us to see how we were doing. To me that speaks volumes about David and the Lennar team. We will definitely be buying again and we are positive that we will going with Lennar when that time comes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Follow up is terrible
- Anonymous
- Verified HomeBuyer
- July 25, 2019
- Katy, TX
Great process until follow ups. Follow up work is terrible. Great sales and financial group. The building manager is a super nice guy but the contractors used do poor work and are filled with excuses.
Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the construction issues you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
Missing outside light at street
- Maria L.
- Verified HomeBuyer
- July 25, 2019
- Kissimmee, FL
I have reported Lennar that my street is missing lighting at night. They have not resolve it since them. It is Lennar responsibility to provide those at Windermere StoreyLake
Lennar responded:
Hi Maria Victoria, thank you for sharing your feedback. We're sorry to hear about the light in your community. Please send a message to us at corporatecustomercare@lennar.com with details about anything that's outstanding, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 1
Zero Accountability
- Keaton H.
- Verified HomeBuyer
- July 25, 2019
- Orlando, FL
We closed on our home on March 27 and still have outstanding ticket items that have not been rectified. When we contact lennar reps it’s a constant blame game. For our home we have atleast 10 outstanding ticket items that have not been fixed on of them from our original punch list before we closed. I would NEVER build with lennar again and would NEVER refer to friends and family due to the headaches you have caused us.
Lennar responded:
Hi Keaton, thank you for your comments. We are sorry for any difficulties you've experienced in getting this work completed. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Outstanding Company
- Quintin D.
- Verified HomeBuyer
- July 25, 2019
- Jacksonville, FL
Outstanding Company
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great value for the money.
- Lynn M.
- Verified HomeBuyer
- July 24, 2019
- Las Vegas, NV
Great value for the money.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Model home is not good as single home
- Anonymous
- Verified HomeBuyer
- July 24, 2019
- Portland, OR
Quality is not good in and out side
Lennar responded:
Thank you for your comments. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - We are having a problem with the door.
- Lily S.
- Verified HomeBuyer
- July 24, 2019
- Georgetown, TX
We are having a problem with the door. A part needs to be replaced. We had another’s visit but the part was not brought out. Still waiting. We were supposed to receive a text when they were coming. Didn’t receive a text. They came when we had to take daughter to class.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Great home, bad community center
- Anonymous
- Verified HomeBuyer
- July 24, 2019
- Charlotte, NC
We are very pleased with our Lennar home. The house is great so far. However, the community center is FAR too small for the number of homes. There will be about 400 homes but only space for a party of about 10-15 people. Lennar was too cheap to build a bigger, better center. We have also had many issues with the grass and land outside. The sod and front bushes were placed on rocks and are dying already (after only a couple months), but lennar doesn’t include the yard in their warranty.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Falsehoods
- Anonymous
- Verified HomeBuyer
- July 24, 2019
- Durham, NC
Lennar has changed the beginning of recreation building 3 times. The also can't control the contractors who block driveways, blast music all day and toss garbage on lawns daily.
Lennar responded:
Thank you for sharing your comments. We're sorry to hear about your experience with the construction team. Please send a message to us at corporatecustomercare@lennar.com with any items you would like us to review. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 1
Forever Home
- Leon J.
- Verified HomeBuyer
- July 24, 2019
- Rosharon, TX
Nice size house and design for the price, but the craftsmanship can be a whole lot better.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Great quality overall but lot of oversights
- Jeffrey G.
- Verified HomeBuyer
- July 24, 2019
- Raleigh, NC
Overall we are happy with our home. We were extremely disappointed that the HVAC unit is right outside our master bedroom window, it constantly wakes us up every single night and I am not pleased at all with that. We were never told it would be there, on the model it was on the side of the house by the garage and we assumed it would be there on this house. We've had numerous issues with the carpet, and an independent inspector came out recently and said the company failed to properly seal the seams at the transition, causing constant fraying. Kevin Boardman has been great in responding to our ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
All taking care well.
- Roy P.
- Verified HomeBuyer
- July 24, 2019
- Prosper, TX
I hope they will sell to good investors and good real estate companies who have a great track record.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Hot water problems
- Virgil H.
- Verified HomeBuyer
- July 24, 2019
- Roseville, CA
We run out of hot water every time we shower.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - Lots of issues in the fine details.
- Brad I.
- Verified HomeBuyer
- July 24, 2019
- Eagle Mountain, UT
Lots of issues in the fine details. We were missing a breaker for our air conditioner, several issues with doors in our home and slow when getting things addressed.
Lennar responded:
Hi Brad, thank you for your feedback. We are sorry to hear about the issues you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Love our new home
- Shawn S.
- Verified HomeBuyer
- July 24, 2019
- Black Diamond, WA
We love everything about our new home and couldn't be happier with the experience we've had with Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Would be very thorough with walk through.
- Katie B.
- Verified HomeBuyer
- July 24, 2019
- Charleston, SC
Would be very thorough with walk through.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Excellent
- Maria P.
- Verified HomeBuyer
- July 24, 2019
- Summerville, SC
Beautifully finished! So happy with our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall is pretty good.
- Guoli L.
- Verified HomeBuyer
- July 24, 2019
- Orlando, FL
Overall is pretty good. One issue was finally resolved after closing 4.5 months. Thanks.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Cracked windows not fixed
- Timon K.
- Verified HomeBuyer
- July 24, 2019
- Aldie, VA
I advised the builder that a cracked window was found. . And nothing has been done about it
Lennar responded:
Hi Timon, thank you for sharing your feedback. Please send a message to us at corporatecustomercare@lennar.com with details about your concerns, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 1
Very responsive to new home issues but quality of materials and construction could be better
- Anonymous
- Verified HomeBuyer
- July 24, 2019
- Tucson, AZ
The base materials (flooring, interior paint, appliances) are very basic at this price point, possibly with the intent of selling buyers on various upgrades. Certain items (i.e., full gutters, better drainage) should be considered essential in this climate.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Expect Issues
- Justin B.
- Verified HomeBuyer
- July 24, 2019
- Rosemount, MN
We have had to file 7 claims to care in 3 months. Lennar refuses to do anything above the minimum to fix. Not something we ever anticipated with a brand new home. Continue to set high expectations and fail to deliver on them.
Lennar responded:
Hi Justin, thank you for your feedback. We are sorry to hear about the difficulties you have had with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Amazing Features - Very Easy to Work With
- Joshua F.
- Verified HomeBuyer
- July 24, 2019
- Cypress, TX
Everyone I’ve spoken with has told me Lennar was top of the line and they haven’t let me down yet! I hired my own inspector and he was even telling me the high quality materials and appliances that are used in the home. The technology used in the house is a huge plus! All of the employees were great to work with and very laid back. Definitely recommend!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I was very satisfied with Lennar
- Allyson R.
- Verified HomeBuyer
- July 24, 2019
- Bluffdale, UT
I was very satisfied with Lennar
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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