Lennar Reviews

You should know the experience of buying the home was smooth and easy. But after moving in we have had several major issues including cement steps that were not within code and having the included washing machine and dryer shaking the house so much many of our rooms have cracks in the seams in the ceiling and in the corners. Lennar states everything is structurally sound, but we have now involved a lawyer and other neighbors who are also experiencing this. A once dream experience is quickly becoming a mistake

I have lived in this community since November and, while it is a pleasant neighborhood, it is still in the early phases of development with ongoing construction and new residents moving in. I chose a Lennar home because it was the most financially practical option; however, I am disappointed with the overall quality and craftsmanship. I previously purchased a Lennar home in Houston in 2019 with comparable square footage and bedrooms, and the difference in build quality is noticeable. Despite higher home prices in this market, the current home feels extremely standardized, with minimal design variation and limited functionality. The stand-up shower is very small, and there is a lack of storage throughout the home, including no linen closet. Given the purchase price, I expected a higher level of craftsmanship and thoughtful design. Compared to prior Lennar builds, buyers are now required to make significant upgrades post-purchase to improve livability and resale value. I am sharing this feedback for consideration in future builds, as I believe there is an opportunity to better align quality and design with buyer expectations. ... More

Russell, Cody, and Yanzi were great! They responded quickly and were genuinely concerned and wanted to help. The buying process was long but everyone was patient and helpful. We appreciated the orientation meetings since they were thorough and gave us a sense of the highlights and functions of the house. The warranty meeting was also beneficial as we found out the common areas that need attention along with other tips.

My experience hasn’t been great at all and that’s putting it mildly!! I was always taught growing up, if I do not have anything nice to say, then don’t say anything at all!! On another note, I have dealt with nothing but, incompetent, unprofessional, inconsistent, unreliable, rude, cruel, dishonest, and very disrespectful individuals and I am very sorry that I ever purchased a Lennar home!!!

Our house is well built and perfectly designed. We also saved a lot of money compared to other homes

Satisfied with all the above

I am staying in motel although i have new home due to flooring issue - they didn’t even offer me single dollar due to there mistake

Grate builder. Quality material. Easy to work with.Excellent transaction. Five stars.

Buying a home in a tract in a Lennar community seems to come with certain expectations, but unfortunately, the construction quality fell short. Throughout the build, it appeared there were no meaningful quality inspections. From the foundation to nearly every trade involved, workmanship was poor—issues ranged from substandard framing and electrical work to walls with extremely thin paint coats. Can be described as a dusting of paint at best The “celebration walk” was disappointing and felt like a waste of time. We hired a home inspector, but that effort was ineffective because our Lennar representative dismissed every item on the list as “not actionable.” The walkthrough itself focused on trivial things like how to turn on a faucet—basic tasks anyone already knows—rather than reviewing critical systems such as the tankless water heater and other mechanical components. Overall, the process felt rushed and unprepared. Better attention to quality control and a more meaningful final walkthrough would have made a big difference. At Lennar quality and craftsmanship does not exist. The entire process was a hurry up and build and close so Lennar can get paid type of experience. I’m doubtful anybody will even read this note, as it’s a formality that you have to show to check a metric box some where that lennar will label as customer care. For us personally, this is our fourth home new build from Pulte, KB, and William Ryan homes. Lennar is far and away our worst experience we have had. ... More

I am a disappointed in the decrease of quality. I have always liked Lennar homes, but they have really made some major cuts on their materials and quality. Not what they use to be. This is our second home and not impressed. Worried my home will not last as long.

I purchased very illusioned with the new house, the pretty features, the "warranty". Zero Defects was a fallacy. The "Call us anytime, send us all your questions, if you have any problem" was another lie. Nobody returns my phone calls, emails and the H.O.A. blames Lennar and Lennar blames the HOA. The Lennar loan was immediately sold off to a third party. Within a month, the house started having problems and nobody responds. The water does not come out hot, the roof and gutters are extremely noisy when it rains, the blinds are of the worst quality and some are lopsided, the carpet was installed poorly, the concrete front steps have broken. All this has been reported, but it is not answered nor repaired. LENNAR is just trying to lure in people with kindness, but drop their buyers as soon as the house is handed over. I am extremely disappointed at the house and how they treat us. ... More

Everyone involved in the purchase of our new home was attentive and caring. Whenever we had a question, they would respond promptly and answered all of our questions. We love our new home, including all the amenities. It was a great experience!

Overall we are so pleased with the craftsmanship of our new home. From the materials used to the attention to detail, it is clear that Lennar workers have created a house that we can call home.

Richard is an excellent salesperson.

Overall a great experience for a first time home buyer.

Your salesman had some misinterpretations. During walk thru the representative lied to me right in my face. I was pressured to close on home at the time water hadn't even been cut on and when it did there was a leak. I was still being pressured to close. Then my home had no shutters but was being pressured to close. Terrible experience and I wishi purchased with Lennar. Then after seeing some of the workmanship after moving in it's truly terrible.

PJ has been very respectful and responsive during my relationship with Lennar. He is a first class employee and person.

There’s only so many repairs you can make with a cheaply made home…

My experience with Lennar was nothing short of amazing 10/10 from the very start to their concierge services and attention to detail. Lennar is your one stop shop for all your home buying needs and highly recommended!

Natasha was our sales rep. Very informative. Lily in finance bent over backwards to make everything come together. Customer service on workmanship repairs has not been satisfactory.

I was so looking forward to own my brand new house from Lennar and to my disappointment I was shocked to see such a pricy home with the cheapest details such as $25 dollars faucets throughout the home, the smallest and most uncomfortable patio door, the most horrendous baseboards just to mention a few. I could have backed out from the sale during my walk through but I have already sold my home in CT, my entire life and my family was already packed up. Here I am regretting trusting Lennar as much ad did.

The house is not insulated well and the furnace constantly runs to keep the place at 68 degrees. Cold air is coming in from so many areas.

The personal were very professional and very knowledgeable and they have explained everything very clearly the process was very simple and very easy my overall experience was awesome

The overall homebuying experience was abysmal to say the least. The purchase was so invasive and overly personal regarding expense explanations. Robert R the senior loan processor and Steve A. were incompetent, unprofessional, and RUDE. Some examples: I was in the process of a divorce (hence the purchase), and some explanations were needed (I understand). Robert R. asked for an explanation of "downsizing" from one home to the next (mind you the size difference between homes was ~300 sq feet from 2700 to 2400). I explained to him via DocuSign that the downsizing was due to the divorce. He weaponized underwriting and said it was an "unacceptable" explanation. Excuse me? I worded in a superfluous manner to satisfy his needs. He then asked why I made more overtime this year than the previous year. I'm a police officer with access to arguably unlimited overtime. I provided an explanation via DocuSign stating I was going through a divorce so I had more time on my hands for overtime. He said “A divorce has never caused more overtime to be authorized in a work place” and demanded a letter from HR to explain why I was making more money!! The audacity is shocking and I'm getting annoyed just reviewing our previous correspondence. When he was provided with this letter, he then told my HR Director that his explanation was INSUFFICIENT! He had to supply him with a second letter of explanation. It was embarrassing and unnecessary. I relayed this to him and Steve A. who referred to him as a "bulldog" and "just doing his job". I can provide another dozen explanations, but I implore you to refer to all of our emails to get a grasp of how obnoxious and overly invasive they were. Thankfully I have the fortitude to deal with this because this would have absolutely pushed any number of prospective buyers over the edge as I almost decided not to purchase this home because of them. During the closing process, I was informed I did not submit documents to satisfy DTI issues. I had to screenshot the already submitted documents and highlight the areas on behalf of Steve A. and Robert R. I submitted 50+ documents for this loan. Furthermore, Robert R. essentially threatened me with homelessness the day before closing because he did not agree with Steve A. on my DTI over an RV payment, I was not able to pay off before closing. I explained my DTI was not even at 40% INCLUDING the RV and he said I would not be able to close on the home. After a heated exchange he apologized and said he misunderstood what I was paying off at closing. I submitted all of the appropriate documents showing I had paid off the debt required to have the agreed upon mortgage and figures etc. On closing day, I was up at 6AM to sign the closing documents remotely when I discovered the figures were not as agreed upon. I had movers, 3rd party installation companies, etc. set to come at 9AM. Nobody returned a phone call to me until nearly 10AM. Thankfully finance management team processed the loan with the documents already submitted. I didn’t get a “congratulatory” text on closing until 5PM. What was supposed to be an exciting day, albeit bittersweet given my divorce, was miserable. Steve and Robert’s total and utter incompetence stripped any joy from this day. This was the 4th home I’ve purchased in the last 10 years or so and it was the worst purchase and closing I’ve ever experienced or heard of. I show the emails and demands to friends, colleagues, etc. to gauge objectivity and everyone is in shock at the lunacy. I honestly hate that I supported this company because of how poor this experience was and I hope the right people read this so the next customers aren’t robbed of a fun and exciting closing day. If any of the phone calls were recorded, please listen to them and hear it for yourself. Steve was condescending and Robert was the rudest “professional” I’ve ever dealt with. The Christian in me forgives them, but they were truly awful. Chris has been fantastic with all construction related concerns and is the only glimmer of hope with your company (from my experience). ... More

Well I felt in love with it since it was ash I felt rushveen that I still have to finish some budines in the other state I did not enjoy the walk to check tgat house n issues that had arise but I guess is my fault since I did not share my timing was very tight n the worst was that the registration of the ac I did not know I had to register not only one but 3 n beside the one outside I have to clim myself into the attic tgat but the way is dangerous ly build I don’t know how if there is a need to fixi it how the person is going to rusk falls down but any way I made it n send the info too late for 19 year warrant I wish the builders should have done this specially for a single senior woman the seller was very knowable n kind but a little push after all she needs to sale I wish I can give more feedback but I have not spend that mis ch time at the house yet n hopeful I don’t find any problems when the time cames thank u ... More