Lennar Reviews in Charleston, SC

Overall, a great experience. Done minor issues got easily resolved

All was great until I came home one day and found 2 men replacing the air compressor on my air conditioner They were told the house was vacant which clearly it was not They could not provide me with any work order and told me I would have to contact the hvac company which I did without explanation other than they had a work order .The hvac company went ahead and registered my air conditioner so they could get paid for the service and I did not find this out until I went to register the unit a few days later.

This was one of the most stressful processed I have been through. If we hadn't loved the floorplan and neighborhood I would have walked away from a $15K deposit. To say that communication was terrible is putting it lightly. It was essentially nonexistent. I sent 100s of emails that went completely ignored and unanswered. Our sales rep deliberately misled us to calm us down when we were really exhausted from the process. While he didn't outright lie he did mislead and showed highly unethical service. We were delayed time and time again. They even pushed our closing on the day of closing with no one telling us when the new day would be for another 5 days. When we finally got into our home there were still many items that were not completed, painting, doors, etc. The materials are cheap builder grade which is to be expected so I can't completely fault them there. On the positive the warranty team has been wonderful. If anyone is considering buying with Lennar I would be sure you really love the house and neighborhood and add 3 months on top of whatever they tell you is the timeline. Also, don't expect communication and be prepared to experience the worst customer services of your life. ... More

This is my family's first new home purchase. I wish I could say that everything went as well as we wanted but that is simply not the case. Lennar moved our closing date several times. There was no infrastructure set up for internet in the home until 3 weeks after our closing date. The whole thing felt rushed and then ultimately stalled toward the end. I feel that Lennar just wanted to get this one penciled in the books before it was truly move-in ready. We have been here a couple of months now and have submitted multiple work orders for a Ring Security System that was not working properly (and still isn't), missing corner brackets throughout the linen closets, inaccessibility to internet, etc. Be sure to inspect your home thoroughly before moving in and make sure EVERY appliance works. Our dishwasher was not connected properly nor was our Ring system working, and there were several lights dangling in the home due to poor installation. We are thankful that the neighborhood is so friendly, and schools are rated so high because that is what is keeping us here. Lennar leaves much to be desired especially for a home that cost north of half a million dollars. ... More

I am a single mom of two who lived with family for many years in order to save to be able to buy a home. I shopped for a house for a solid year before deciding on one. Lennar took what should have been an exciting and happy event and turned it into the WORST EXPERIENCE EVER! From a botched initial closing that I literally wasted an entire day off from work for to a rushed closing 2 weeks later with no New Home Orientation (and still haven't gotten one even though I've requested it several times). Drywall work throughout the house is aweful, the wrong cabinets were installed in part of my kitchen and the wrong vanity in my guest bath... which I had to figure out for myself by looking at neighbors with same floorplan. I also had to discover myself via neighbors that they completely forgot to install my attic access in my garage. Trim work throughout the home is crappy with dents and nails left sticking out. Absolutely no attention to detail in a house that was $$$$. My CM had the tactics of a used car salesman. I wish I could say the warranty side performed better but that's been aweful as well. Almost 4 weeks since turning in items and not a single thing fixed to date nor even scheduled. My advice - DONT BUY LENNAR UNLESS YOU HAVE TO FOR LOCATION REASONS (like myself). If you do, make sure you don't sign anything until everything is complete and 100% happy ... no matter what they promise you! ... More

Lennar team was fantastic in closing our home in a timely manner and at the ready to answer any questions along the way. I have told many friends and relatives what a great experience it was to purchase our dream home in our senior years.

My buying experience with The Lennar Team was very good. All questions and concerns were answered in a timely fashion. I love the floor plan in my home and what other builders include as optional are standard in a Lennar home and for those reasons, I purchased my home. Other than blinds and ceiling fans, there’s nothing that needs to be added. I definitely suggest purchasing a Lennar house..

Lennar was huge disappointment. Lack of communication from sales agent and construction manager made the purchase and building process very frustrating and difficult. If we didn’t love the neighborhood we would have walked away.

Our New Home Consultant disappeared. After they got our EMD, the only time we heard from Karl was when we reached out to him. Nothing, not even a congrats on your new home when we closed. Our construction manager was nice but she was completely overworked and you could see it. She was juggling a lot of homes and it did not seem like she received a lot of help. Our home walk through/new home orientation left a lot to be desired. It should literally be about everything in the house.... not just the cool goose neck faucet in the kitchen or the vents. The majority of our issues identified at the walk through were taken care of before closing with the rest being sent to the warranty side... hopefully they all get resolved. Although I am rating a 3 star across the board, I am happy with about 75% of the house and good with about 20%. Lennar needs to stop using wood laminate floors. That is awful. And look where you are putting things... like a hand towel holder in the restroom, or where the thermostat is going to go when attaching it to that beam... look at the wall as if it has sheet rock on it and put the thermostat in the middle of the wall. ... More

The Lennar Team functioned like a well oiled machine!, It has been a stellar buying experience for me! One of the easiest builds/closings I have ever had after having bought and sold multiple properties over the years! Love my new home and community!

I expected a better quality home

Workmanship is inferior and many of the materials that were used should never have been used. I’ve been in my house for only 2 months and already considering selling it.

Worst home buying experience only except for my realtor. Would never buy another Lennar home or recommend to anyone!!

The loan officers and sales representatives were very helpful. The second construction manager, Chris, DID NOT follow through on the items he promised would be fixed and they still are not fixed. This puts unnecessary stress on the buyer.

Everything about this home buying process was miserable and it was made worst when we moved in. We spent over a million dollars on this home and it is made so poorly. They even forgot to put air ducts in my home.. how do you miss that. The only thing that has come out of it, is that these issues have made me bond with my neighbors over our infatuation of Lennar and our home. I even told one of the builders I wasn't happy with lennar and as opposed to asking me why.. he said "thats a common theme". If it is a common theme then fix it. I am so incredibly disappointed that I can't enjoy my million dollar home ... More

It basically was a good experience.

Our experience with a lennar has been a roller coaster. The agent that helped us from the beginning has been very helpful. She was especially helpful right at the end. The frustration comes with the construction manager. When we did our final walk-through, there was no power, so there were things that we missed. When we were able to walk through the day that we actually purchased the house, we found a number of things that need to be fixed. He assured us that these would be taken care of. These things included ordering pieces for the closet rack, fixing issues with the counter, fixing caulking issues, And fixing holes in the wall. The counter was fixed. However, nothing else has been resolved. We’ve been in our home for a month and a half and have no indication that anything will be resolved. The work was sloppy, especially with painting and caulking. Things that I would not expect out of a $400,000 home . ... More

Very poor workmanship with numerous issues for a brand new home. Poor quality materials with rushed installation lead to poor quality. Extremely poor attention to detail.

while i love our new home, i do see some quality issues that seemed to have been missed. we will address at our 1yr walk through. however it would feel better had the majority of these been addressed prior to move in. as of now nothing too major, but attention to detail says a lot about ones craft, and they seem to have been lacking in some aspects. more so cosmetic, the "smart home" set up has been difficult, and why not install all of the ring functions they leave you with?? like i said small things that can be fixed, just not something you want to deal with after an EXPENSIVE purchase and moving in etc ... More

The overall home buying experience was not good. The construction manager was the absolute worse. The quality of the home is very cheap and already falling apart. I will never purchase or recommend a Lennar Home to anyone.

Overall we're happy with our Lennar home at roughly 2 months of living in it. Quality of the finish work leaves a lot to be desired though. Lots of little things that are somewhat hard to catch during inspections that need repaired or replaced. If you can avoid closing until every little thing is fixed do it, much easier to get it fixed before you close.

Absolute horrible experience from beginning with our sales person to the very end. They have no ethics and do not follow true building codes. Sakes people tell you lies, the floor plan is 3rd grade pictures, craftsmanship of the house is beyond low grade, project managers aren’t even licensed builders which is why so many issues occur. No follow up from top to bottom. I closed in September and have 3 page punch list that has taken forever. I’ve had to have outside vendors come in. 48 outlets on 2 breakers isn’t even electrical code despite them trying to convince you it is. I can go on forever with all of the issues that have and are occurring. Lennar doesn’t care so avoid buying a Lennar home. I will continue to advocate this message on every social media platform until this corruption is exposed. ... More

At the point of our contract on the home, there were very minor changes we wanted made to plumbing (adding a laundry sink in the garage) and electrical (like adding a few additional outlets here and there); drywall and insulation weren't up yet, and it would be a perfect time to make those changes happen. Our Lennar contacts Kevin and Missy were totally unresponsive; the answer was always, always "NO", no changes can be made, not even if we were willing to pay extra for them. I made multiple inquiries and always was met with the same response every time -- it was absolutely baffling, to say the least -- I'm buying this house, why can't I have it the way I want it? Now I'm having to pay electricians and plumbing contractors and tear into drywall to get done what could have easily been accomplished at the pre-drywall stage of construction. After moving in, our new next door neighbors confided in us that they were met with the same response, but were also told to "pay the contractors who did the original work under the table to come in after hours to get what they wanted done." Again, totally baffled by Lennar's approach. And while I basically feel confident that Lennar built a decent home, there are finish detail issues that have gone unresolved, like rough drywall mudding in places and needed paint touch-up. It was a mad dash by Lennar to get our house completed by their year-end closing date. When it was discovered only weeks before closing that our kitchen island had been placed in the wrong location and had to be torn out -- I'm still not convinced that the new kitchen island configuration is correct. And hardly a day goes by where I don't notice another irregularity with paint and drywall; small holes here and there -- you get the picture. And I'm totally shocked that the house included no lighting other than LED can lights in every room -- there's no vanity lighting in the baths, there wasn't a chandelier in the dining room, there are no lights other than cans in any of the bedrooms. And the placement of the can lights -- especially in the bathrooms -- makes it impractical or impossible to easily install any kind of upgraded lighting without a major expense and more electrical and drywall work being done. We were living in another state while this house was being built, and that made it difficult to oversee closely some of the construction details that eventually would make a difference to us. I advise anyone buying a Lennar home to watch them very closely at all stages of construction, and to not simply accept "NO" as an answer -- push them to the absolute limit to get what you want -- you are the one paying for your home, it should be the way you want it!! ... More

I have many outstanding items on my punch list--such as my deadbolts don't work. a cabinet door is damaged, poor shelving has left holes in the wall and the subs they want to send out only work Monday-Friday from 8-4 and are totally impossible to book. It is a nightmare. I took the day off work and the folks came to fix the deadbolts and they brought the wrong equipment-- meaning I have take another day off work with no consideration of my time and danger in living in a house with inoperable dead bolts. Do not sign the closing papers until everything is fixed. They DO NOT uphold their warranty. ... More

I would highly recommend you get a plan, with dates on paper from Lennar. The weekly status updates were in the form of a phone call and if it wasn't for my notes from those, there would be zero accountability. We faced numerous delays which is to be expected with a new build but hit a series of catastrophic issues as we got closer to the close date. If Lennar would just be honest and pro-actively communicate the schedule and any change of schedule, it would help alleviate a lot of the frustration allowing home buyers to better plan for their move. Under promise and over deliver, customer service 101. Our initial construction manager, Eric was nothing short of a lier but no longer with Lennar of Charleston. The one time he did move quickly, he allowed counter top trades to go into the bathrooms before the tile set, causing a re-order which led to a 3 week delay in closing, if not more. I caught him napping in our house one day when there should have been critical work going on as we got closer to closing. Lennar managed to get our entire house built on a lot that wasn't even zoned correctly with the county, which is a shame on both and the worst part was, they knew 3 weeks before closing but didn't let us know until the Friday before our closing date, one working day in advance. I will say, our new construction manager, Jason who filled in for Eric once he quit did a fantastic job and we feel like we would have had a much smoother buying/building experience with him. There are good ones out there it seems. There are still a number of items that need to be fixed through the Lennar warranty program but overall that has been a decent experience compared to the actual build. If you are going to build with Lennar I would go plan for 3 months of delay of whatever your initial closing date is, push for dates and hold them accountable and do not be afraid to raise issues with their management. ... More