Lennar Reviews in Charleston, SC

Just as any buying experience when before after you say yes and give them the down payment to commitment, they fall Over themselves to “be there for you”. The s day you sign you’ll never hear from anybody you saw before again! The lender from Lennar didn’t know what he doing and I got emails from him requesting the same material even after I had closed. At closing, the keys my new home were mysteriously “lost”. I went to my new home with no keys. I had to stop at the sales office for the agent on duty to give me the standard key to open the house. Finally, after three days, they told me they would have to re-key the house and I would have to have a new key to the mailbox made at my own coat. I still, 6 weeks later, have not been reimbursed for that key. Pathetic customer service for a big box office store let alone a National Home Builder! The day I moved in 2 of the fire alarms were chirping. They continued to chirp every 8 hours after I would reset them with a the only long enough stick I had to reach them. On Monday morning the electrician came to the house and changed the batteries and that resolved the issue. They used old batteries in the smoke detectors. 3 weeks later another smoke detector started to chirp. I knew what it was this time. I am still amazed that they used bad batteries in a new house. 3 to be exact. Not a coincidence! The sod they use in the lawns is pathetic! I have been sincerely trying to grow this “grass” with the help of a service and it just isn’t growing. The quality is sub standard. My son Kaye’s his sod last weekend and the difference in quality is worlds apart! Apparently half a million dollar homes don’t qualify for good sod! Lennar should be ashamed! ... More

The overall home buying experience is great! This includes the people we’ve met, quality of the home, and responsive to issues with the home.

Love the home Quality of workmanship is average at best Lots of issues that are from workers not caring about quality Of work .there cars are ruining the new streets oil leaking personal vehicles running machines gouging up the blacktop. And they don’t care. Extremely sloppy. .cement work very very poor.even the side walks.huge globs of cement in the middle of sidewalks your building a beautiful new community there ruining roads before we get to use them…workers very sloppy during construction doesn’t take Much effort to work neatly.gives a better impression when people are Looking at newly constructed homes.lots of siding issues from lack of effort.u shouldn’t be installing it crooked ,like badly crooked they even put a window in the wrong spot..shower tile sloppy.drain appears to not be correct sloppy tile cuts .plenty more .great house for the price some training for workers might help .anyone I’ve called about issues has been very nice. that was nice. ... More

We are pleased that we were able to purchase the home of our choice. Our sales rep Penny was responsive to all of our questions. We have good interactions with our construction manager and our repair coordinator. We have also been pleased with the responsiveness to our requests for repair issues. All the new homeowners including ourselves are anxious for communication regarding the building of our amenity center.

did not get a chance to pick the color of my home

Great experience knowledgeable people and patient

All in all a good experience. We got a well built home at a reasonable price. Some of the workmanship could have been better which required a number of tradesmen return visits. Lennar's was very responsive to any issues, kudos to them. Bottom line I am a satisfied home owner.

Be careful and double check everything

My Agent Penny was wonderful, she helped me find my ideal home that I love. The loan officer was through and made sure I had all paperwork needed. My project manager changed 4 times and I never had anyone to really go over any questions or concerns and a lot about the home was not reviewed with me. The closing day process not only was a stressful one but rushed. The mortgage office did not take the time to review things and explain certain paperwork so I left there clueless. Though that part of my home buying experience was not pleasant everything else was good. I love where I live and the home. The workers need to be better and not leave such a mess and clean the house before closing and make sure all is ready for move in day. ... More

I’m very happy with my new home!

The builders were great, the mortgage people were great but the initial sales rep, Andy, was a pain to work with making the overall experience terrible. I had to run down answers to my questions on the status of my house/lot several times and when questioning what the hold up was I was only ever told no updates. For a first time home buying experience it was pretty terrible.

We do love our new home. However, the communication during the build process was less than ideal. And, when closing day came, we never received a proper walk through or warranty explanation. The Contractors were here and the Lead was here but they were too busy trying to finish the house that they forgot to actually speak to us. We still have a few outstanding issues. Our current "Director of Construction" has been by the house to see what he can do to finish up. Hopefully this works... I do have an issue with the driveway and the area between the garage and the house. - The driveway is WAY too narrow for a two car garage. I am going to have to pay to have it widened. I really wish you had done it right the first time. - The area between the house and the garage should have been a walkway, not a line of shrubs. There is a door from the house and a door to the Garage/Frog and there is a row of shrubs between them. This make no sense. Now I will have to pay for concrete here as well. - This are also hold water for days after a rain. The landscaper cam and installed a drain. However, they did not put it in on a slope. So the drain never empties. Plus, they ripped up the sod and killed it. Now I have to pay to have new sod put down. Speaking of which, they never rolled the yard after installing the sod. It is so rough in the back yard that our child is constantly tripping and falling. This really should be addressed. ... More

Extremely frustrating process with follow up items on punch list items. Significant issues found before closing and was pushed to close and was told items would be completed but are still not and we’ve been in the house for nearly 60 days. Poor quality of work, was clearly rushed to complete. Price was significantly dropped before closing otherwise would not have purchased the home at the original list price. Extremely happy with the location and neighborhood.

Overall, a great experience. Done minor issues got easily resolved

All was great until I came home one day and found 2 men replacing the air compressor on my air conditioner They were told the house was vacant which clearly it was not They could not provide me with any work order and told me I would have to contact the hvac company which I did without explanation other than they had a work order .The hvac company went ahead and registered my air conditioner so they could get paid for the service and I did not find this out until I went to register the unit a few days later.

This was one of the most stressful processed I have been through. If we hadn't loved the floorplan and neighborhood I would have walked away from a $15K deposit. To say that communication was terrible is putting it lightly. It was essentially nonexistent. I sent 100s of emails that went completely ignored and unanswered. Our sales rep deliberately misled us to calm us down when we were really exhausted from the process. While he didn't outright lie he did mislead and showed highly unethical service. We were delayed time and time again. They even pushed our closing on the day of closing with no one telling us when the new day would be for another 5 days. When we finally got into our home there were still many items that were not completed, painting, doors, etc. The materials are cheap builder grade which is to be expected so I can't completely fault them there. On the positive the warranty team has been wonderful. If anyone is considering buying with Lennar I would be sure you really love the house and neighborhood and add 3 months on top of whatever they tell you is the timeline. Also, don't expect communication and be prepared to experience the worst customer services of your life. ... More

This is my family's first new home purchase. I wish I could say that everything went as well as we wanted but that is simply not the case. Lennar moved our closing date several times. There was no infrastructure set up for internet in the home until 3 weeks after our closing date. The whole thing felt rushed and then ultimately stalled toward the end. I feel that Lennar just wanted to get this one penciled in the books before it was truly move-in ready. We have been here a couple of months now and have submitted multiple work orders for a Ring Security System that was not working properly (and still isn't), missing corner brackets throughout the linen closets, inaccessibility to internet, etc. Be sure to inspect your home thoroughly before moving in and make sure EVERY appliance works. Our dishwasher was not connected properly nor was our Ring system working, and there were several lights dangling in the home due to poor installation. We are thankful that the neighborhood is so friendly, and schools are rated so high because that is what is keeping us here. Lennar leaves much to be desired especially for a home that cost north of half a million dollars. ... More

I am a single mom of two who lived with family for many years in order to save to be able to buy a home. I shopped for a house for a solid year before deciding on one. Lennar took what should have been an exciting and happy event and turned it into the WORST EXPERIENCE EVER! From a botched initial closing that I literally wasted an entire day off from work for to a rushed closing 2 weeks later with no New Home Orientation (and still haven't gotten one even though I've requested it several times). Drywall work throughout the house is aweful, the wrong cabinets were installed in part of my kitchen and the wrong vanity in my guest bath... which I had to figure out for myself by looking at neighbors with same floorplan. I also had to discover myself via neighbors that they completely forgot to install my attic access in my garage. Trim work throughout the home is crappy with dents and nails left sticking out. Absolutely no attention to detail in a house that was $$$$. My CM had the tactics of a used car salesman. I wish I could say the warranty side performed better but that's been aweful as well. Almost 4 weeks since turning in items and not a single thing fixed to date nor even scheduled. My advice - DONT BUY LENNAR UNLESS YOU HAVE TO FOR LOCATION REASONS (like myself). If you do, make sure you don't sign anything until everything is complete and 100% happy ... no matter what they promise you! ... More

Lennar team was fantastic in closing our home in a timely manner and at the ready to answer any questions along the way. I have told many friends and relatives what a great experience it was to purchase our dream home in our senior years.

My buying experience with The Lennar Team was very good. All questions and concerns were answered in a timely fashion. I love the floor plan in my home and what other builders include as optional are standard in a Lennar home and for those reasons, I purchased my home. Other than blinds and ceiling fans, there’s nothing that needs to be added. I definitely suggest purchasing a Lennar house..

Lennar was huge disappointment. Lack of communication from sales agent and construction manager made the purchase and building process very frustrating and difficult. If we didn’t love the neighborhood we would have walked away.

Our New Home Consultant disappeared. After they got our EMD, the only time we heard from Karl was when we reached out to him. Nothing, not even a congrats on your new home when we closed. Our construction manager was nice but she was completely overworked and you could see it. She was juggling a lot of homes and it did not seem like she received a lot of help. Our home walk through/new home orientation left a lot to be desired. It should literally be about everything in the house.... not just the cool goose neck faucet in the kitchen or the vents. The majority of our issues identified at the walk through were taken care of before closing with the rest being sent to the warranty side... hopefully they all get resolved. Although I am rating a 3 star across the board, I am happy with about 75% of the house and good with about 20%. Lennar needs to stop using wood laminate floors. That is awful. And look where you are putting things... like a hand towel holder in the restroom, or where the thermostat is going to go when attaching it to that beam... look at the wall as if it has sheet rock on it and put the thermostat in the middle of the wall. ... More

The Lennar Team functioned like a well oiled machine!, It has been a stellar buying experience for me! One of the easiest builds/closings I have ever had after having bought and sold multiple properties over the years! Love my new home and community!

I expected a better quality home

Workmanship is inferior and many of the materials that were used should never have been used. I’ve been in my house for only 2 months and already considering selling it.