Lennar Reviews in Charleston, SC

We still have issues that have yet to be fixed since before we moved in. Getting ahold of anyone is impossible it’s like the got our money and we no longer matter

Don't believe everything that is told to you when buying a house.

Good price. Good features. Good floor plans. Poor warranty service after move in. Still have a window that won’t lock after 4 months along with other issues. Poor workmanship.

We still have issues that have t been fixed. We still have tape on places in our house (closing was end of April!).

Seems the ball gets dropped from sales to builder one blames the other when something is missed example pre-construction meeting. I was never notified. The builder blamed sales and sales blamed builder. Didn’t help me much as was all over and done with

Everyone tended to our concerns and address them

The roads are so narrow when the construction team comes in they block my driveway and for som reason don't park alongside the cub near the house they are building! The junk yard in the back of my house is louder than I thought it was going to be.

I feel it is too soon to rate the house. There has been a lot of issues with Lennar homes so we will see. I have had 2 issues so far and they did get resolved quickly. I love the area we are in and the house we chose. The approval process was a hassle. But Kimberly B in SC was amazing.

I hesitated to write this review. I wanted to make sure I will give a right one. We moved to the house five weeks ago. Right from the beginning we had to replace the MB countertop because it was broken. That was done very quickly. We had few more minor items to be corrected and that was taken care of as well. The challenge was with the bigger items. Our dishwasher was not installed properly and it was leaking…. We had to have part of the kitchen floor to be replaced and now we are waiting for cabinets to be replaced as well. That is not going to happen until next week…. We are also have a problem with our kitchen counter top…. It is damaged and despite the crew trying to clean it….. it is still damaged… I do not know what the months ahead reveal…we have been in the house for only seven weeks… ... More

The entire process was robotic. Very impersonal and rushed to check off their boxes to sell quickly, yet no real estate agent present at my home closing. As compared to the D.R. Horton new build home buyer experiences of my sons, I am very disappointed with Lennar. Same location, opposite home buying experience.

All the homes look the same after you have seen a few. Take your time to really go through the homes at your pace and don't feel the pressure of needing to make a decision before the end of the quarter when prices are sometimes reduced. Go for location over what the home has featured as built. You will update things on the inside over time, but you can not change the location.

Seems like they cut corners to hurry up job. No linen closet that was on plans. House wasnt clean when we moved in. Floors dirty garage not cleaned. Garage door step covered in mud. This is my 5th house and worst land scape job i have ever seen. Cut corners dead grass. Things just cheaply done. Problem with missing cables. Called lennar and they say not our problem. How could they do an inspection and not catch these things.

Lennar was very dishonest when it came to me having my own realtor. I was told I was filling out a form to receive updates on new home availability and later found out it locked me in with the sales office as my realtor. The project manager was great but is given limited information. Love the neighborhood but would not recommend Lennar, unless you come with a buyers agent.

Everyone I came across in the Lennar world was nice except for the insurance people from Lennar Insurance. They were rude and incompetent. I've been in the house for one and a half months and I am already coming across building issues. I've heard some horror stories from other residents. I wish I had spoken to others who had purchased before me

First I would like homebuyers to know that if they intend to use a realtor, whether they have one or not, make that clear when you walk in the office door. And Shannon was very short and unresponsive until AFTER the purchase. Second, I would not recommend Field for your mortgage loan processing. Very slow to respond and had to be constantly reminded about changes. Didn’t have final estimate until 5pm the day before closing which caused a delay with my bank. Third, I’m not happy with the landscape management but neither are other homeowners. Haven’t had any issues yet that have not been addressed in a timely manner. Finally, I really enjoyed working with Carter on the walkthrough. Very kind and respectful. ... More

We love our new floor plan, it works great for our family. Having lived in the house for a couple of months now, however, there are several quality issues that we have noticed. Our doorbell had a blown transformer right off the bat, lightbulbs burned out within days of moving in, whoever is in charge of the caulking, grouting and paint was either a novice or moved through too fast and created quite the mess. The "construction clean" was not clean at all. There was still dust all over the house on top of light switches, counters, baseboards, floors... I'm not entirely sure that our countertops in the bathrooms were ever sealed. We've got nail hole pops coming out everywhere. One of our electrical receptacles is throwing sparks when a phone charger was plugged into it (not the charger's fault, it's okay in every other receptacle). The sinks and shower look like they were pretty scratched up during the construction process and then glossed over rather than being replaced. All this is still after we had a home inspector come through twice to handle the major items that were wrong with the home. Love the floor plan, the execution left a lot to be desired. ... More

Sales did not inform us that the house was in flood zone. We heard it from the mortgage company. We never met our construction guy. The only time we heard from him was when he changed the time on our initial walk thru but had somebody else do it. Closing was stressful as well when the CO was not available and someone had to go get it. Overall happy with the house and neighborhood.

What could be an all encompassing & complete buying experience is rushed to the point that details are overlooked both administratively and from a construction perspective. The volume is tremendous and the various departments,) sales ,mortgage, & insurance) do not communicate or act as one. A life in sales & marketing allows me to observe what could be the most effective Custer Service tools of any industry, rendered useless, ineffective, and down right weaponized, against the buyer. Numbers are very important for a publicly traded company trying to occupy this segment of the housing market. But Lennar needs to decide what is more important, the numbers or the buying experience (Customer Service) because right now The Bean Counters are winning & it is obvious. The lipstick on the pig is not covering that up and that is what we do in sales & marketing. Respectfully submitted. ... More

Overall we love our new home. The only hiccup that we’ve run into is that we have a sprinkler system but yet no one has really taught us how to use it. Like buying any home, dealing with the paperwork was a bit of nuisance. Be prepared to search through everything in order to provide underwriting what they need. To me it was about over the top and at times frustrating. At one point we felt as though our Lennar sales rep was not being very honest with us. We love the home that we’re in but technically it was our second choice. When we approached our sales rep about our first choice, multiple times we were told that the house would not close in time to meet our timeframe. We were told that the house would need to be an April closing and would not be available in May. Well we moved into our current home (second choice) in May. Our first choice home, closed weeks later after us in May. In addition to that the price range we were given for that home dropped dramatically causing even more confusion and frustration. Once we were finally done with chaos of home buying, we did take it a bit personally that our sales rep didn’t take the opportunity to check on us or to even stop by to say congratulations. Instead she continued to drive past our home for days in order to sell the remaining new builds on our street. I say all that to say that the home is wonderful, however some work needs to be done with the customer service sales reps. ... More

I believe the walkthroughs are more for show than making all corrections. The major items were handled but the "minor" items that are more cosmetic are really not addressed.

I love the floor plan. Lot is a little less desirable. Some material defects, they are addressing so far. A lot of concrete defects in the short-time in this neighborhood. A review in 6 months would be better served. Being in home 2 months is really not a lot of time to see what issues pop up and how they respond.

We are paying a monthly fee. I would like to have a gym, pool, clubhouse, in my lifetime!

Please be aware when dealing with Lennar. You have to constantly reach out regarding the home & updates as to when closing is. On the day of closing, it was a horrible experience due to lennar mortgage waiting till the last min on getting paperwork together and etc. Amanda with lennar mortgage made our home buying experience a disaster and I would not recommend. Please have y’all ducks in a row before getting to the closing table. Tate, & Brad were great with the actual home building updates.

The initial experience was good. The sales rep was very nice and seemed to be knowledgable. I went through Lennar mortgage. My loan officer was terrible. I had problems communicating with him. He was not responsive and I actually lost out on a lower mortgage rate because it took him three days to respond to me regarding the mortgage rates. The project manager was okay. It wasnt until I was in and had to put in a warrenty claim that I realized I was never given the sticker that gives the information needed for claims. I emailed the project manager and he said that he had been low on stickers so I didnt get one. He said he would drop one off but never did. Thank goodness for neighbors. The claim had to do with my HVAC. When the HVAC company came in they informed me there was splits in the duct work. Something was never sealed and the had to put more duct tape around existing duct work. I dont know how it passed inspection. As far as quality in workmanship. At first glance it looks okay but when you actually get in and clean you can see its not great. The fact I was told had to seal tile in the shower myself is a bit ridiculous. I feel that the house should be move in ready. I probably would not buy from Lennar again or even recommend a Lennar home. ... More

We HIGHLY recommend that you do NOT try and go with the insurance agency that Lennar recommend. Lennar Insurance Agency. They were rude, would not return texts or phone calls and would not insure us unless we paid for a full home inspection even though if was a brand new build and we found this out on the day that we closed. So We were without insurance for a few days because we had to find a local insurance agent (we are not from the area so we had NO idea where to get I insurance) We did enjoy working with our rep that sold us the house.