Lennar Reviews in Charleston, SC

After all the headache, not worth it.

Overall, it has been a disappointing experience working with Lennar. We brought up multiple concerns during the construction process that were not addressed in a timely basis. As a result, closing was pushed back because they couldn’t get a CO issued. They fired their superintendent and we a new the week before the closing. To date, (almost two months post close) there are still a number of unaddressed issues on their “promise to fix” list.

Great house and the team seem committed to achieve the final items on the exception list. Good surprise offered by the smart home package. However, the finishes are not great, not in line with the value of the house... the customer journey is somewhat engineered, but not well delivered by the different parties. 45 days after the move, the exception list is still open.

Not happy with construction quality of home shoddy workmanship!

We love the home and neighborhood. It is perfect for us. Very few, and minor issues for the most part. The home does have a full warrantee but getting help with any issues you may have is sketchy. If you have an issue you submit a job ticket. You will be connected with a "virtual" customer care assessment... but nothing can be repaired "virtually" so that is a waste of time. In the end you will be bounced to someone that represents your neighborhood in person. Whether or not action is taken on your request is in that person's hands. I had that person throw away my ticket because I disagreed with his assessment. He officially declared me unresponsive and stated that the work was done. I responded many times, including phone calls, no work was actually done. From this point on I don't count on customer care and will just take care of problems myself. ... More

We purchased a home in the village with a closing date of sept 15. Ashley was our sales person and was absolutely wonderful! The house had many issue on closing date that was supposed to be repaired before closing. We did a walk through the day of closing, with an extensive list.....2 weeks later nothing repaired, scheduled or communicated. I sent another email requesting communication. The warranty team followed up. Ken, Isaiah, and Hillary came by for another list. FINALLY, we have forward traction! I am hopeful things will be completed, moral of the story.........construction team is horrible, warranty team is awesome! ... More

Absolutely fantastic overall experience as a family with a first time home build!

My husband and I recently brought a home in Lindera Preserve and had a great experience. Everyone from sales (Alvin), construction (Chip) and even during the underwriting (Rob) was very knowledgeable and helpful. We originally were going to go with a different lender but Lennar Mortgage was able to save us thousands in monthly payments and closing costs!!!! We have been in our home for a month with no major issues and we couldn’t be happier. There are a lot a bad review about Lennar in other states but we honestly didn’t have ANY ISSUES from contract to closing. This is not our forever home but we will absolutely buy another Lennar home. ... More

Great buying experience overall. The value was there for the size home we needed. Good communication throughout.

LiZ was good. Timely and professional. Ben was our builder and i had to manage the project at end to get water meter hooked up and finally het is to closing. Delays at end cost us 1.25% higher interest rate which will wind up costing us thousands of dollars. Could give me answers about water hookup delays, so i had to go to water dept and get things moving

Average experience. Closed on a new construction home almost 2 months ago. Sales office wasn’t particularly great at communicating, nor was the loan officer and processor team. Lennar is building at a furious rate and likely running their staff into burnout but I am not a first time home buyer and felt better attended to in previous experiences, none with Lennar. I don’t have any glowing praise to offer. The 1 year warranty inspection will tell the true story of the build quality, which in Lindera does not have a stellar reputation thus far. They did hold to the closing schedule which I appreciate, and kept their word on the interest rate float down option. ... More

Horrific! Nothing about Lennar says professionalism. Poor craftsmanship and poor customer service. Our new home has more issues than a fifty year old home. We basically had to do our CM’s job because he didn’t. Even the closing was a joke! What should have been a happy day was a cluster mess our house was filthy when we closed and we had over a 100 punch list items and not minor issues. We couldn’t even move in the first week we closed because our CM kept promising things would be done prior to closing - lies all lies some issues had been outstanding since pre drywall and he waited until the day of closing to fix things. If we had it to do over again - we would not buy from Lennar. Oh and the warranty folks that are just as bad waste of time they set up these calls and give you dates and times with contractors to fix issues then the vendors call you right back to schedule because whatever dates and times Lennar gives you are wrong! Horrible experience! We’ve built 3 homes and this Lennar home is by far the worst! ... More

Sales was great and construction manager terrific The customer service review tbd

Purchasing a new home from Lennar was a very easy experience. My new home is beautiful. Once I moved into my new house, I found so many problems. I have had light fixtures falling out on the ceiling, the paint on the doors coming off, a cabinet door falling off, and many other problems. I do have to give Lennar credit for addressing these problems. If you have a problem, you report it to Lennar through a website. It is like filling out a ticket for your problem. You then schedule a virtual visit. Then the problem is addressed. Yes, this is a way to track the problems you have but it is a tedious process. Lennar does fix the problems but it takes so much time to get them fixed. I wish I could just report it to my Lennar consultant and let them handle it. Even though I have found so many issues with my new house, I love the home and where I live. ... More

Globs of cement all over garage floor. Globs o f cement between garage floor and beginning of driveway and a 2 inch height difference between garage floor and driveway leading to myself and guests tripping (very dangerous). Hardware missing on door lock to back porch. Masterbath shower drain corroded with tile red and white plaster :(totally unsightly). Cement splattered all over trim of outside garage door and all along front of garage where floor meets driveway, etc. One thumbs up nice quality kitchen appliances.

Bad bad bad. Issues with cement and grading of property. I can’t even walk between my house and neighbors. I lost a sneaker in the mud and lawn mower gets stuck. This was brought up at the last walkthrough and said it would be addressed. Never was and now it might cost me thousands to make right. I have 8 kids that are all adults and home buying. I have told them all to look elsewhere

This is my second Lennar home and this experience is nothing like my first experience. There was and has been poor communication between us and Lennar for the entire process. This includes warranty people and construction managers. I have been living in my house for over a month and the landscape is still not completed. There is always an excuse for why it’s not completed. We send emails that go unanswered and seems like everyone is always pointing the finger at someone else. They make it where you can’t walk away but if I could have walked away from this house I would have. The market will take care of us in the end and it will end up being a good investment but I will NEVER buy a Lennar home again after this experience ... More

Our project manager Kevin was very responsive.

My experience with Lennar has been quick and smooth. We closed pretty quick and everything still didn’t feel rushed at all. Once I moved in the minor issues we did have our home Customer care rep always helped out and reached out quickly as possible. Overall experience has been good.

The end result is a beautiful home! My two issues: the sales agent, Julia was very arrogant and condescending! This is the 6th house I’ve purchased and not new at this! She demanded I select a lot that I didn’t want as “there are 10 other people waiting to purchase each model!” Also, when a model depicts an open bannister railing, I shouldn’t view my finished house and be told that there is a wall instead and that this was an option but you can’t have ANY options!! This was not explained-we we’re rushed and treated unprofessionally! Treating home buyers with courtesy and respect goes a long way and Lennar missed the mark on this one! ... More

The experience was great. They worked with us and we oversaw every step. I could not buy resale without bidding wars. So new home was the way to go. We had a few hiccups after close but all issues have been resolved

They rushed at the last min and many thing like the mail has been a inconvenience.

The whole experience could have been better. Everything from the time my Earnest money was taken to the quality of the finished product.

The easiest/best part was interaction with the construction manager Justin. He communicated if there were delays or issues that arose.

Our construction manager, Eric, was the best! He was always available to answer questions. He was very professional and on point with his work. He always handled everything with a smile and his tone never changed for the worse. He is an excellent CM and because of him, I would buy a Lennar home again! He delivers what he promises and on time! He even went the extra mile on closing and after closing to ensure we were set with our purchase. Hire Eric again for your next project!!!