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Lennar Reviews in Charleston, SC

What Charleston Homeowners Have to Say About Lennar.

Read all 472 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.6 out of 5 stars in Charleston Area

472 Reviews in Charleston Area

Ratings by Category

Overall 3.6

Quality 3.3

Trustworthiness 3.5

Value 3.7

Responsiveness 3.4

Lennar in Charleston Area

View Homes

Customer Reviews

No good

  • Welder D.
  • Verified HomeBuyer
  • May 01, 2024
  • Summerville, SC

Try to contact to the builder to fix some stuff at house , no answer

Lennar responded:
Good morning Mr. Welder, Sorry to hear you were not able to reach us. I will share your feedback with your division and have someone call you back. Have you tried submitting a warranty/service request through your Lennar Account? If you have not yet logged into your account, your customer care rep should be able to walk you through it.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

My experience with the Lennar Company has been very disppointing.

  • Judith M.
  • Verified HomeBuyer
  • April 17, 2024
  • Summerville, SC

Very disappointing experience for the price of the home.

Lennar responded:
Hi Judith, thank you for your feedback. We apologize for this experience. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Behind Closed Walls

  • Anonymous
  • Verified HomeBuyer
  • April 14, 2024
  • Summerville, SC

I definitely would like to arrange an inspection by leadership to see the overall work performed in my NEWLY BUILT home, especially by GMT. Specifically, with the trash found inside the walls, we reported to Leadership. And that it was found after they had to remove the shower wall for replacement less than a month after closing. And many other less-than-satisfactory issues we have endured. The quality of craftsmanship being witnessed is borderline criminal.

Lennar responded:
Hi, there, we want to apologize for the quality issues and debris that you found in your new home. These kinds of things are not up to our standards and we are going to be discussing your feedback with the team responsible to help drive improvement. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Was good until closing

  • Thomas N.
  • Verified HomeBuyer
  • November 15, 2023
  • Summerville, SC

We were happy with how things were going until the last two weeks to close. The Lennar rep dropped the ball and made it stressful. The punchlist items were not completed until the morning we closed. We didn’t get the Welcome Home banner or rug rolled out made us feel like just a number. And lastly there still are no street lights and it gets dark at 5pm was told these would be hooked up 2 weeks ago.

Total Score 2


Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Its like buying a used car, over promise under deliver and the process is unnecessarily painful

  • Brady I.
  • Verified HomeBuyer
  • October 26, 2023
  • Summerville, SC

We love the floor plan of the house, general layout an functions. We love the neighborhood too which is why we bought Lennar. Aside from those the experience was painful and exhausting. The amount of quality control I had to do on their work is unreasonable. Rarely could they provide straightforward answers and if something wasn't right they didn't have a path to escalate issues. You have to go find executives to complain to yourself. The design and marketing teams are top notch. They get you in the door and so excited but when it comes to sales and building you realize delivering is not ...

Lennar responded:
Good morning Brady, We appreciate the feedback and want to apologize for the frustrations you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@Lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lack of quality control.

  • Karen H.
  • Verified HomeBuyer
  • June 06, 2023
  • Johns Island, SC

1. Door strike on front door is missing. 2. Baseboard trim gaping from the wall in many places. 3. Incorrect emergency contact number. 4. Stairwell had to be repainted 5 times (orange peel and runs) at our insistence 5. At final walk through windows we’re still grimy. 6. Ant infestation in house. 7. Furnace vent crooked above roofline. 8. Wood exposed around outside of former windows. 9. Concrete poured down valve box to fire hydrant.

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Sub Par

  • Cynthia G.
  • Verified HomeBuyer
  • May 02, 2023
  • Johns Island, SC

Just as any buying experience when before after you say yes and give them the down payment to commitment, they fall Over themselves to “be there for you”. The s day you sign you’ll never hear from anybody you saw before again! The lender from Lennar didn’t know what he doing and I got emails from him requesting the same material even after I had closed. At closing, the keys my new home were mysteriously “lost”. I went to my new home with no keys. I had to stop at the sales office for the agent on duty to give me the standard key to open the house. Finally, after three days, they told me ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

First time with Lennar - not so good

  • Daniel M.
  • Verified HomeBuyer
  • February 27, 2023
  • Summerville, SC

This is my family's first new home purchase. I wish I could say that everything went as well as we wanted but that is simply not the case. Lennar moved our closing date several times. There was no infrastructure set up for internet in the home until 3 weeks after our closing date. The whole thing felt rushed and then ultimately stalled toward the end. I feel that Lennar just wanted to get this one penciled in the books before it was truly move-in ready. We have been here a couple of months now and have submitted multiple work orders for a Ring Security System that was not working properly ...

Lennar responded:
Hello Daniel and thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar is a disappointment

  • Christine G.
  • Verified HomeBuyer
  • February 09, 2023
  • Summerville, SC

Lennar was huge disappointment. Lack of communication from sales agent and construction manager made the purchase and building process very frustrating and difficult. If we didn’t love the neighborhood we would have walked away.

Lennar responded:
Good morning, Christine, and thank you for writing this review. We want to apologize for the frustrations you experienced during the building process of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Not Good

  • Arnedra S.
  • Verified HomeBuyer
  • January 10, 2023
  • Summerville, SC

The overall home buying experience was not good. The construction manager was the absolute worse. The quality of the home is very cheap and already falling apart. I will never purchase or recommend a Lennar Home to anyone.

Lennar responded:
Hi Arnedra, thank you for this review. We would like to apologize for the poor communication and service you have received from throughout your home buying and owning journey. If there are any outstanding items that need attention, please reach out to our team at lennarcares@lennar.com, thank you. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Not woth it.

  • Myron W.
  • Verified HomeBuyer
  • November 28, 2022
  • Summerville, SC

After all the headache, not worth it.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Average Experience

  • Aaron M.
  • Verified HomeBuyer
  • October 18, 2022
  • Summerville, SC

Average experience. Closed on a new construction home almost 2 months ago. Sales office wasn’t particularly great at communicating, nor was the loan officer and processor team. Lennar is building at a furious rate and likely running their staff into burnout but I am not a first time home buyer and felt better attended to in previous experiences, none with Lennar. I don’t have any glowing praise to offer. The 1 year warranty inspection will tell the true story of the build quality, which in Lindera does not have a stellar reputation thus far. They did hold to the closing schedule which I ...

Lennar responded:
Hi Aaron, thank you for your comments. We are sorry for the communication issues you experienced before you closed on your new home. If there are any outstanding items we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Mr.

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • Moncks Corner, SC

The whole experience could have been better. Everything from the time my Earnest money was taken to the quality of the finished product.

Lennar responded:
Hello, thank you for your review. We are sorry we did not meet your expectations. If there is anything we can help you with, please reach out to corporatecustomercare@lennar.com - Lennar Customer Care Team.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Would not buy from them again.

  • Margaret G.
  • Verified HomeBuyer
  • July 19, 2022
  • Mt Pleasant, SC

Would not buy from them again. Lots of things wrong, from windows that won’t open to gaps in the crown mounding. Not to mention the closing was delayed 5 weeks due to forgotten steps with the city. Made my first home-buying experience very upsetting.

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Lennar - Not at all happy at the moment with Lennar!

  • John G.
  • Verified HomeBuyer
  • July 19, 2022
  • Mt Pleasant, SC

Not at all happy at the moment with Lennar!! Hopefully , the issues with our home purchase , which are many are resolved in a reasonable amount of time..

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Don’t buy

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2022
  • Charleston, SC

Do not buy with this builder. All they care about is money and not the customer. My realtor even said this is the worst builder she has ever dealt with and will not recommend this builder to any of her clients ever again.

Total Score 2


Quality 3

Trustworthiness 1

Value 1

Responsiveness 3

The workmanship was sloppy and careless

  • Shawn R.
  • Verified HomeBuyer
  • May 17, 2022
  • Summerville, SC

The workmanship on this house is ridiculous. There is paint on the carpet, clumps of caulking everywhere, careless installation of the water lines, paint splattered on the floors….honestly, I could go on and on. The response to my work repair requests have been great so far.

Lennar responded:
Hi Shawn, thank you for this review. We want to apologize for the final quality and clean up of finishes for your new home. If there is ever anything we can do to help, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 5

Kevin is horrible

  • Jennifer M.
  • Verified HomeBuyer
  • May 03, 2022
  • Summerville, SC

Kevin is horrible. Lennar mortgage ran my social security number without my consent. I had told Kevin that I had my one lender but he would not listen. I felt like he took advantage of me because I was a single mom doing this on my own.

Lennar responded:
Hi Jennifer, thank you so much for sharing this feedback. We take the home buying process very seriously and would like to apologize for the poor support and customer service you experienced. If there is ever anything we can do to help, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Rush job

  • Jenna B.
  • Verified HomeBuyer
  • January 21, 2022
  • Johns Island, SC

Although we appreciate that Lennar pushed to meet our established closing date, it was at the expense of the quality and completion of certain items. We are now 4-5 months post closing and still have items unfinished. Our construction manager essentially abandoned us and it's been extremely difficult getting things fixed via the warranty group. We love the house but this did not go the way it should have.

Lennar responded:
Hi Jenna, thank you for sharing this review. We want to apologize for the outstanding issues you have faced since closing on your home and poor service you received from the team. If there are any items outstanding in which we could help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

lack of supervision during the finish trim stage, sheet rock, HVAC install

  • Marc M.
  • Verified HomeBuyer
  • January 19, 2022
  • Summerville, SC

very nice community but the nearest school for my kids to attend is over 30 mins away and estimated bus drive is 1.5 hours. If we needed to pick up or drop off our kids it would consume over 2 hours a day spent driving. If you have kids that need to attend school do not move here. also the infrastructure has not been addressed. One builder is dropping 700 homes and the roads are single lane each way. This area is going to be a mess for several years until the growth catches up to the homes being built.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - Would not recommend.

  • Ethan Taylor C.
  • Verified HomeBuyer
  • December 28, 2021
  • Summerville, SC

Would not recommend. Everything Included is a lie. Never getting a Lennar again.

Lennar responded:
Hi Ethan, thank you for taking the time to leave a review. We are sorry to hear you are not satisfied with the included features of your Lennar home. If there is anything we can do to assist you in the future, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Was horrible and won’t ever buy another Lennar home

  • Kevin F.
  • Verified HomeBuyer
  • October 29, 2021
  • Summerville, SC

Was horrible and won’t ever buy another Lennar home

Lennar responded:
Hi Kevin, thank you for writing a review. We would like to apologize for the poor experience you have expressed your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 3

Trust but verify

  • Scott M.
  • Verified HomeBuyer
  • June 01, 2021
  • Mt Pleasant, SC

We love the home despite the fact that we are still having to deal with punch list issues prior to closing now that we’ve been in the home for 4 months. The Lennar agent our realtor worked with was not trustworthy come to find out on things we were told early on when we decided to buy. Lennar management is horrible! I wouldn’t ever seek out to work with this builder ever again.

Lennar responded:
Hi Scott, thank you for the review. We are sorry to hear you are still living with issues outstanding from your closing. If you could send us a note at corporatecustomercare@lennar.com, with any details you can provide, we will follow-up for you. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Unresolved problems!

  • Anonymous
  • Verified HomeBuyer
  • May 27, 2021
  • Hanahan, SC

Experienced numerous problems from purchase to closing. Did not receive things we were told were included in house. Couldn't even get in house for a couple of days after closing. Still unresolved problems. Overall was not a good experience.

Lennar responded:
Hi, thank you for your review. We apologize for the frustrations you have experienced regarding outstanding issues in your home. If you would like us to follow-up on these items, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - Poor materials used and sloppy craftsmanship.

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2021
  • Mt Pleasant, SC

Poor materials used and sloppy craftsmanship.

Lennar responded:
Hi, thank you for taking time to write a review. We would like to apologize for any disappointment you have with the craftsmanship and materials used in your new home. If there are any particular issues requiring further attention, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2