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Lennar Reviews in Charleston, SC

What Charleston Homeowners Have to Say About Lennar.

Read all 559 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.7 out of 5 stars in Charleston Area

559 Reviews in Charleston Area

Ratings by Category

Overall 3.7

Quality 3.3

Trustworthiness 3.5

Responsiveness 3.4

Lennar in Charleston Area

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Customer Reviews

Lennar - Ask a lot of questions before signing a contract.

  • Katherine F.
  • Verified HomeBuyer
  • January 19, 2022
  • Charleston, SC

Ask a lot of questions before signing a contract.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

lack of supervision during the finish trim stage, sheet rock, HVAC install

  • Marc M.
  • Verified HomeBuyer
  • January 19, 2022
  • Summerville, SC

very nice community but the nearest school for my kids to attend is over 30 mins away and estimated bus drive is 1.5 hours. If we needed to pick up or drop off our kids it would consume over 2 hours a day spent driving. If you have kids that need to attend school do not move here. also the infrastructure has not been addressed. One builder is dropping 700 homes and the roads are single lane each way. This area is going to be a mess for several years until the growth catches up to the homes being built.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Lennar - Overall, very satisfied.

  • Leo C.
  • Verified HomeBuyer
  • January 19, 2022
  • Johns Island, SC

Overall, very satisfied. My only complaint would be the interior painting, specifically the trim. Workmanship is not what I would expect based on the cost of our home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Nothing

  • Nicholas G.
  • Verified HomeBuyer
  • January 18, 2022
  • Summerville, SC

If you weren’t rushing to hit a close date to keep the transaction in the fiscal calendar I feel we would have moved into a more ready home and avoided the issues we face

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

Easy!

  • Aimee G.
  • Verified HomeBuyer
  • January 18, 2022
  • Summerville, SC

Great people to work with and an easy process!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality of work in the house is not great

  • Michael W.
  • Verified HomeBuyer
  • January 18, 2022
  • Summerville, SC

Lots of issues with drywall and paint.

Total Score 4


Quality 1

Trustworthiness 3

Responsiveness 1

Lennar - Houses are being put up really quickly and the attention to detail

  • Alyssa P.
  • Verified HomeBuyer
  • January 17, 2022
  • Mt Pleasant, SC

Houses are being put up really quickly and the attention to detail is suffering because of it. We are still waiting for repair of the landscaping that was damaged by contractors driving on our lawn, poor drainage at the end of the street which causes flooding and mud building up where adults and kids have fallen. Too many transitions within the warranty department and no notice of who the contact person is. Wood is chipped throughout the house, poor paint/caulking jobs, doors misaligned, residue from stickers left on the showers and tubs which are difficult to remove and uneven floor boards ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Great People

  • Abraham O.
  • Verified HomeBuyer
  • January 14, 2022
  • Summerville, SC

Everyone at Lennar was a pleasure to work with. I was not shy about what I wanted addressed and they addressed it all. Our home closed on time and each person from Sales to Construction was excellent to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Our experience with Lennar financial staff was absolutely great,

  • Elizabeth S.
  • Verified HomeBuyer
  • January 14, 2022
  • Summerville, SC

Our experience with Lennar financial staff was absolutely great, thank you for making things so smoothly, The building team was great as well thank you for everything and all the work. We love our new home..

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Irresponsible project manager and low quality of workmanship.

  • Shixiong L.
  • Verified HomeBuyer
  • January 13, 2022
  • Mt Pleasant, SC

Irresponsible project manager and low quality of workmanship. My worst experience ever from buying a new home in years.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Quality Home, and Quality People Representing Lennar

  • Christopher D.
  • Verified HomeBuyer
  • January 13, 2022
  • Summerville, SC

The home was well done and in the time originally specified. The home buying consultant went above and beyond in every way. Can't say enough good things about her. Construction manager was very responsive to a couple of issues we noticed on closing day. Coming to SC from Ca. we were delighted with the home and it's price. Overall we are pleased with the home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Negative Experience

  • Daniel A.
  • Verified HomeBuyer
  • January 13, 2022
  • Mt Pleasant, SC

We were given the opportunity to "punchlist" the home and many of the items were either unaddressed or the tape marks remained after we moved in. The craftsmanship was really poor, as well as the quality of materials. The project superintendent talked down to all of us on the buyer side, including arguing over a clear code violation until it had to be escalated above his head. It was very clear that the priority was speed to market and margin over any sort of pride in their work or customer satisfaction.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - My experience with Lennar professional people.

  • Juanita J.
  • Verified HomeBuyer
  • January 13, 2022
  • Summerville, SC

My experience with Lennar professional people. Was the highlight of my moving in. Two weeks before I moved in my home. I had a walking through with the contractor David. He explained to me all the in and out of my home. From the inside to the outside. While walking through my home he had pointed out such things like the electric and water and what to notice about my home. If anything went wrong who to call. I had another walk through on the day before closing. I was introduced with another David this David gave me point on how to take care of my floors and where the emergency number ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Building manager, onsite sales rep and local resources all went

  • Michael W.
  • Verified HomeBuyer
  • January 13, 2022
  • Summerville, SC

Building manager, onsite sales rep and local resources all went above and beyond. Lennar mortgage, they all sucked. Zero communication, always last minute needs, constantly asking for more information, for example they ran out credit via a hard pull three times in five months, and then asked us to explain why our credit was pulled, by them... Then when we rated them poorly the area manager or whomever called and tried to have us change the rating and twist the words so they looked like the good guys.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Lennar - Gina, Alison and Ed were amazing to work with and truly made

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Summerville, SC

Gina, Alison and Ed were amazing to work with and truly made this experience seemless.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Contractor was always available to answer questions.

  • Sharon W.
  • Verified HomeBuyer
  • January 12, 2022
  • Summerville, SC

Contractor was always available to answer questions. The building process was explained thoroughly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Bad contractor and empty promises

  • Rebecca S.
  • Verified HomeBuyer
  • January 12, 2022
  • Summerville, SC

When you’re spending this much money on a brand new home, you don’t expect to have to do 2-3 months of repairs right when you move in, but that’s what had happened with us, even though we have been discussing these issues, and bringing up issues as the house was being built. Not only was our home delayed and not done correctly, the craftsmanship was HORRIBLE, and no one showed up to our closing. Lennar did not follow their own schedule that they sent us for closing, did not communicate when they didn’t show up for their own set appointments, warranty never spoke to us, even after rescheduling ...

Lennar responded:
Hello Rebecca, thank you for taking the time to provide your valuable feedback. We are disappointed and deeply sorry to hear of your list of difficulties and frustrations. Especially during what should be a joyous time in life. If there is ever anything at all that we can provide assistance or follow-up on, please do not hesitate to reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Would not buy from Lennar again

  • Jason P.
  • Verified HomeBuyer
  • January 12, 2022
  • Summerville, SC

The house is very nice and overall has good craftsmanship, that said, I think it is over priced. The buying process was very painful and the sales staff disappear as soon as you are under contract. Good luck getting any issues addressed after closing.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 1

They had a great team for the entire process from sales to completing the build

  • Michael M.
  • Verified HomeBuyer
  • January 12, 2022
  • Johns Island, SC

Friendly sales and design team along with a building manager who keeps you updated through out. Communication on any issues were immediate and resolved when promised.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - We had a great experience.

  • Carly B.
  • Verified HomeBuyer
  • January 12, 2022
  • Johns Island, SC

We had a great experience. I wish there were more design choices to personalize our home better from the start. But we love our house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

They Do Not Care

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Charleston, SC

Has been almost two months and I still have issues not fixed with little communication. Finishing touches around the house were terrible. House was not cleaned prior to closing. Overall nightmare trying to actually make this house a home.

Lennar responded:
Hi, thank you for sharing your review. We would like to apologize for the issues you have faced with getting items completed in your home and lack of communication you have received in the process. If there are any outstanding items in which we could help follow-up with, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Bad in all phases

  • Jonathan O.
  • Verified HomeBuyer
  • January 12, 2022
  • Mt Pleasant, SC

Sales guy wasn’t truthful. Townhome was not move-in ready. Follow up getting things fixed has been painful. President of Coastal Carolina was non-responsive. On-site builder Scott is truly a nice guy trying his hardest.

Lennar responded:
Hi Jonathan, thank you for sharing this review. We would like to apologize for the poor experience you had to face with your new home. We are also very sorry to hear of the poor communication provided by the team. Please let us know if there is ever anything we can do to follow up. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

Sales staff as well as construction supervisor

  • Bruce V.
  • Verified HomeBuyer
  • January 07, 2022
  • Summerville, SC

Lennar does a good job with its homes from start to finish- including financing.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Fast and easy process!

  • Zachary N.
  • Verified HomeBuyer
  • January 05, 2022
  • Johns Island, SC

Was throughly happy with the entire process. Like all builds there were bumps and bruises but at the end of the day we were very happy with our home!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Poor quality of construction

  • Chris P.
  • Verified HomeBuyer
  • January 05, 2022
  • Johns Island, SC

Do not expect quality when you buy from Lennar.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2