Lennar Reviews in Charleston, SC
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What Charleston Homeowners Have to Say About Lennar.
Read all 559 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charleston Area
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Customer Reviews
Artistic flair with design elements for a smart home
- Sharon S.
- Verified HomeBuyer
- September 28, 2021
- Charleston, SC
From beginning to end I am so happy that I had this buying experience with Lennar. Everyone is so professional, friendly and ready to help at every turn. I would purchase with Lennar again in the future in a heartbeat!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales team/builder
- Hailey K.
- Verified HomeBuyer
- September 28, 2021
- Summerville, SC
It was a smooth process, and we are very happy with our product. They are responsive to repairs and care about the customer.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Absolutely horrible customer service and follow through
- Stephanie E.
- Verified HomeBuyer
- September 28, 2021
- Mt Pleasant, SC
We have been in our home for 6 months now and it still is not complete. We should not have closed but we trusted that they would complete items on the list in a timely manner. I would run far, far away from Lennar.
Lennar responded:
Hi Stephanie, thank you for taking time to write this review. We are extremely sorry to hear about the incomplete items in your new home over 6 months after closing. If there is anything you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Builder in a hurry to get property closed but no rush to fix
- Bruce H.
- Verified HomeBuyer
- September 28, 2021
- Charleston, SC
Builder in a hurry to get property closed but no rush to fix issues with home.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
The superintendent was very helpful and answered all of the questions we had.
- Coltman F.
- Verified HomeBuyer
- September 23, 2021
- Summerville, SC
The builder was great they did great work and were very helpful. But the Lennar lender was terrible they always give us the runaround they never answer the phone and when we ask questions they gave me bad answers or wrong ones. We went through three different agents and at the end of everything two weeks before we were to close on our house they said there could be a chance we can’t go to closing and get the house and they didn’t know why they said sometimes ( it just happens).
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
Buying a Home SHOULD be a Happy Experience
- Jacqueline B.
- Verified HomeBuyer
- September 22, 2021
- Summerville, SC
The overall quality of the workmanship and warranty repairs are a joke. Dealing with the constant repairs and all too familiar "no call no shows" are a full time job. I've lost count of the number of repair tickets I submitted and I've burned through all of my vacation time rescheduling appointments because it is almost guaranteed that there's going to be a no show. I regret this purchase and I will never purchase another Lennar.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Workmanship and supervision by contractors
- Edward H.
- Verified HomeBuyer
- September 10, 2021
- Summerville, SC
The quality of workmanship exhibited by the "trades" who worked on our home was NOT of a level I expected from a company like Lennar. There did not appear to be adequate/consistent on site supervision/control by the subcontractors utilized in the construction process. While there was a Lennar representative tasked with overseeing the various phases of construction; it appears he had little or no authority to enforce the correction of any discrepancies identified during his site inspections. Our closing was delayed by over a week due to the lack of attention on the part of a sub to a MAJOR ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Lennar - We did a virtual build and our consultant Karl was great about
- Deborah G.
- Verified HomeBuyer
- September 02, 2021
- Summerville, SC
We did a virtual build and our consultant Karl was great about keeping us informed along the way.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Lennar provides many upgraded options in their base price.
- Edwina R.
- Verified HomeBuyer
- September 02, 2021
- Charleston, SC
Lennar provides many upgraded options in their base price. Great deal on a really nice home!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - We still have issues that have t been fixed.
- Michelle G.
- Verified HomeBuyer
- August 31, 2021
- Mt Pleasant, SC
We still have issues that have t been fixed. We still have tape on places in our house (closing was end of April!).
Total Score 4
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Very accommodating, willing to help us in anyway possible.
- Nicholas R.
- Verified HomeBuyer
- August 24, 2021
- Summerville, SC
Very accommodating, willing to help us in anyway possible. They were very flexible with our situation when we had issues selling our other house first. Our construction manager (Chip) is second to none, he did a great job on our walk through and explained everything well so I was able to understand how our new home works.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - Lennar is great place to live
- Jerry R.
- Verified HomeBuyer
- August 17, 2021
- Summerville, SC
Lennar is great place to live
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Nice home, but many issues and no response on the issues.
- Van B.
- Verified HomeBuyer
- August 06, 2021
- Summerville, SC
Nice home, but many issues and no response on the issues. Still waiting for the back door lock to be repaired. Not very safe without it! And can still see outside front door when closed
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Things not completed by closing
- Eugene R.
- Verified HomeBuyer
- August 03, 2021
- Summerville, SC
Nothing more to share as of now
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lack of response to issues
- Brittany L.
- Verified HomeBuyer
- August 03, 2021
- Summerville, SC
We still have issues that have yet to be fixed since before we moved in. Getting ahold of anyone is impossible it’s like the got our money and we no longer matter
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 1
Not that many choices to choose from
- Donald N.
- Verified HomeBuyer
- July 29, 2021
- Summerville, SC
The workers on all aspects of the actual structure do work very hard and fast.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Very responsive to our questions. We love the house. My husband is a builder so he has a critical eye. WE are extremely happy with the final outcome.
- Anonymous
- Verified HomeBuyer
- July 23, 2021
- Johns Island, SC
Building was done per schedule. We were given all of the information we requested and had all questions answered during both walkthroughs. Issue were fixed immediately.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Finally HOME!
- Christopher N.
- Verified HomeBuyer
- July 22, 2021
- Summerville, SC
Lennar made our home buying experience fantastic! From selecting the home style and options to closing they kept us in the loop on progress and delays (COVID related material shortages). Amazing touch with the welcome home banner and red carpet treatment at closing!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - They should get on the level of Dragas.
- Travis M.
- Verified HomeBuyer
- July 06, 2021
- Summerville, SC
They should get on the level of Dragas.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
The help of my Builder with all questions and concerns
- Leonard M.
- Verified HomeBuyer
- July 06, 2021
- Johns Island, SC
Giving the Builder any concerns or questions is key to a pleasant experience
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
We were told when buying the house that the community pool and clubhouse would be built soon.5 months later they ate just starting. With temperatures in the 90,s now and no place to use a pool things are not pleasant.
- Frank C.
- Verified HomeBuyer
- June 30, 2021
- Summerville, SC
Don't believe everything that is told to you when buying a house.
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Responsive to questions and issues.
- Angela C.
- Verified HomeBuyer
- June 29, 2021
- Summerville, SC
Responsive to questions and issues. Professional and courteous.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Seems the ball gets dropped from sales to builder one blames
- Stephanie R.
- Verified HomeBuyer
- June 29, 2021
- Johns Island, SC
Seems the ball gets dropped from sales to builder one blames the other when something is missed example pre-construction meeting. I was never notified. The builder blamed sales and sales blamed builder. Didn’t help me much as was all over and done with
Total Score 3
Quality 5
Trustworthiness 5
Responsiveness 5
Quality of work could be better
- Jimmy P.
- Verified HomeBuyer
- June 29, 2021
- Summerville, SC
The quality of the overall work could have been better. There were things during the building process that I caught that shouldn’t have been my job to catch. Also the sod was horrible, they had to redo it and it still is a mess. Sales Rep Gina was amazing and customer service Heather has been amazing! Overall still happy with my home but I feel as though Lennar needs to focus on quality over quantity as I feel they have gotten away from that.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Immediate response
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Johns Island, SC
From initial interest to moving in and beyond, we’ve dealt with well-informed, professional, friendly Lennar reps. We knew what to expect and when, questions answered promptly. Since moving in, there have been a few minor glitches, which have been quickly remedied. Impressive follow up from Lennar to be sure we are satisfied.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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