Lennar Reviews in Charleston, SC

Issues were not addressed promptly, corners were cut on quality and some pieces were thrown together and not built correctly, like the island in the kitchen. The best part about this process was the sales person, Penny!

They just don't care. Everyone home buyer (including all of my neighbors in the hood felt like a number to the sales team and the building team.

Our experience is anything than positive. What I find the most interesting is I’ve already filled out a review, and it was not positive, and yet I’ve never heard from anybody regarding that.

There warranty is a joke

I'm having issues with my vynal siding and can't get a call back to get the issue fixed. I'm also having draining issues I can't get a call back to fix.

Holly was amazing and was very responsive and helpful at every question or issue that arised. Carter was helpful with anything we needed. The large issue has been the lawyer and analyst they missed a few things and rushed through the paperwork missing multiple things and causing issues which to this day have still not been figured out. Tom and Diane were all over the place and contradicting themselves and each other through the whole process. We are still out almost 1000 because of they wrote a check to a creditor that can't be cashed and we have waited nearly two month for this issue to be fixed for something that was paid off in July and we closed end of September. They missed this and tried to give some terrible excuse for the reasons why. They made a mistake and its been unacceptable the way they have tried to fix the situation or I should say haven't fixed the situation. Ive sent in numerous documents stating its paid off and I still have not had the checked changed to my name so I can recoup my own money I paid twice now. On the positive the house is great , love the location, everything else has been wonderful but that situation is beyond unacceptable at this point. It seems oh well you closed so not our problem we messed up tough luck. That will get fixed maybe at some point if not you're out 1000 ... More

I will highly advise any new buyer to get their own finance, Lennar finance department is a joke!! We almost walked towards the end because they couldn’t get on the same page between their own company! Building department is ok, I definitely suggest visiting your property during construction as much possible! We bought from out of town and I wish I would’ve been able to walk the property at least biweekly, could’ve save a lot of headaches and problems I now have to deal with, bad tile cuts and grout, lots of drywall issues and a lot of trim not finished properly among other things!

The process of building was enjoyable until you decided to send me surveys everyday!!!! I literally hate surveys. Quit sending them to me.

Wouldn’t recommend Lennar to anyone

Although Pam, my sales rep, and Des, my builder rep did their best to accommodate, it’s obvious to me that Lennar’s puts profits over customers. No blinds or even towel / to racks. Lawn is embarrassingly awful. Kitchen island crooked. Kitchen countertops amateur job. Light switches in random /stupid places. I have 3 Lennar homes now. Won’t do it again.

Lack of communication on her part was ridiculous! Started buying process 8/24 and was not informed about a project manager until home was 6 weeks from being COMPLETE! No one called me for any inspections (drywall) of which I wanted to be included in. The only way I found out anything was that I went to the house EVERY weekend since August and made a list of questions and had to contact her for answers which took days for any response. My new neighbors informed me about a project manager and weekly emails of updates on the house of which I NEVER got. Paying this price for a home should include someone who cares about keeping the buyer informed. Jenny made a handsome paycheck on the sale of my house and it wasn't deserved. ... More

The Lennar sales rep that we had gave off "manager's son" vibes. He was never at work so we never met him and every time we called he was doing some not work related activity during work hours. He got extremely frustrated with us when we took a few extra hours to review the one-sided sales contract and then took as long as he please because he was "driving horses down to Georgia." No sensitivity to the fact that we had concerns and were first-time homebuyers. Every time he called our phone, I got nerves in my stomach because he always felt like the villain in our story. The inspection was a joke. The gentleman was very nice and patient throughout the walkthrough but he made a lot of promises and kept none. When we did the final walkthrough, the house basically looked exactly as it did before the initial walkthrough. He had a lot of excuses and a lot of "you could get that stain out if you sand it down" type suggestions. We were left with the unfortunate situation that a lot of buyers are left with where you either delay closing and your movers and all the other plans you have, or you accept the house even with all it's faults. I have heard of cabinets falling off the walls of neighbors and every contractor we have had come try to fix a gap in our screened-in porch says they can't do anything about it. So we have constant bugs in our screened-in porch. Also, every single rubbing up against the wall will leave mark much more profound than it should. The paint is SUPER low quality and it shows. They also have no intention of updating their closing documents. For example, they gave us a sheet that said they would be giving us a one-time paint and drywall coupon that we could cash in within the first year to take care of nail-pops and other things like that. When I reached out to the maintenance team to inquire about the coupon I did not receive yet, they said they were no longer honoring that coupon. Super disappointing and sketchy. They also do super sketchy things when it comes to HOA employment to try to keep control from the owners as long as possible. Buying from Lennar will never leave a good taste in your mouth. They are a large builder and you are just a speck on their earnings report and you will like such. I know sometimes you fall in love with a house and you just have to make moves but having gone through the experience, I recommend watches the video warnings online about Lennar and heeding them. They are terrible and impersonal as everyone says. ... More

Really just to much to type. We had several changes in contructuon managers. Major communication issues and many things overlooked due to changes. Several push backs with closing dates. Very stressful process with many false promises

This was one of the most stressful processed I have been through. If we hadn't loved the floorplan and neighborhood I would have walked away from a $15K deposit. To say that communication was terrible is putting it lightly. It was essentially nonexistent. I sent 100s of emails that went completely ignored and unanswered. Our sales rep deliberately misled us to calm us down when we were really exhausted from the process. While he didn't outright lie he did mislead and showed highly unethical service. We were delayed time and time again. They even pushed our closing on the day of closing with no one telling us when the new day would be for another 5 days. When we finally got into our home there were still many items that were not completed, painting, doors, etc. The materials are cheap builder grade which is to be expected so I can't completely fault them there. On the positive the warranty team has been wonderful. If anyone is considering buying with Lennar I would be sure you really love the house and neighborhood and add 3 months on top of whatever they tell you is the timeline. Also, don't expect communication and be prepared to experience the worst customer services of your life. ... More

I expected a better quality home

I would highly recommend you get a plan, with dates on paper from Lennar. The weekly status updates were in the form of a phone call and if it wasn't for my notes from those, there would be zero accountability. We faced numerous delays which is to be expected with a new build but hit a series of catastrophic issues as we got closer to the close date. If Lennar would just be honest and pro-actively communicate the schedule and any change of schedule, it would help alleviate a lot of the frustration allowing home buyers to better plan for their move. Under promise and over deliver, customer service 101. Our initial construction manager, Eric was nothing short of a lier but no longer with Lennar of Charleston. The one time he did move quickly, he allowed counter top trades to go into the bathrooms before the tile set, causing a re-order which led to a 3 week delay in closing, if not more. I caught him napping in our house one day when there should have been critical work going on as we got closer to closing. Lennar managed to get our entire house built on a lot that wasn't even zoned correctly with the county, which is a shame on both and the worst part was, they knew 3 weeks before closing but didn't let us know until the Friday before our closing date, one working day in advance. I will say, our new construction manager, Jason who filled in for Eric once he quit did a fantastic job and we feel like we would have had a much smoother buying/building experience with him. There are good ones out there it seems. There are still a number of items that need to be fixed through the Lennar warranty program but overall that has been a decent experience compared to the actual build. If you are going to build with Lennar I would go plan for 3 months of delay of whatever your initial closing date is, push for dates and hold them accountable and do not be afraid to raise issues with their management. ... More

I'm just glad it's over, and I'll leave it right there!

There have been multiple issues with my home buying purchase from the Lennar mortgage all the way to the construction team that still over two months after closing has not completed the punch list or things that need to be addressed. The customer service has been terrible. I wouldn’t recommend ever buying a home from Lennar.

Sales guy wasn’t truthful. Townhome was not move-in ready. Follow up getting things fixed has been painful. President of Coastal Carolina was non-responsive. On-site builder Scott is truly a nice guy trying his hardest.

Couldn’t be happier with our neighbors but be very careful and cautious when dealing with Lennar. Have your “I’d” dotted and “t’s” crosses with EVERYTHING!! Make sure to get it in writing because they will change their stories in everything that they verbalize to you

Major construction issue brought to us days before settlement was scheduled.They didn’t run electric from the house to the street! AC hadn’t been installed, no one worked on all the unfinished work on the inside for quite some time. All painting and finish work is absolutely awful. We were told much will be corrected but nothing was done. Delay after delay and if they did the work needed on the inside, it would delay settlement even further. We were told our expectations were too high and that we weren’t buying a home on Kiawah Island or Mount Pleasant (we’re in Summerville). We should have walked and I regret accepting what I came to realize was a very bad idea and experience. ... More

This was the absolute worst homebuying experience my husband and I have ever had. Please make note that this was the experience with Lennar mortgage. And does not reflect Lennar office and sales I counted 75 email communications from eight different people during the whole course of our mortgage experience. Lennar mortgage company is so unorganized. They did not answer questions that my husband and I had and we were constantly back-and-forth. They gave us wrong information. So needless to say this is the worst home-buying experience we have ever encountered. I don’t believe I will ever ever recommend Lennar mortgage to any of my family or friends. ... More

The entire process has been a headache purchasing this home. Issues that arose with my inspector were not properly fixed before closing and is still something I am fighting Lennar with. They are quick to respond to issues but then “complete” them in the portal when it truly has not been fixed. I’m spending close to half a million dollars on this home and I’m getting work that is worse than my 250k DR Horton home. The employees are quick to bash DR Horton however none of these simple issues were a problem them - nor was it an issue from DRH getting support to get them fixed. You can very easily tell Lennar no longer cares about quality - it’s all about how fast they can throw up a house with the cheapest trades involved. Will never recommend a Lennar home nor will I purchase another - several other homeowners have expressed some concerns, new and existing owners. Lennar is quickly going to be involved in more class action lawsuits than they already are if they continue to choose the cheapest options and have complete disregard for the future and existing homeowners. ... More

The worst quality, when I received home inspector pictures, i thought something exploded inside terrible quality nasty people to deal with, cocky, arrogant

I was rushed during the entire process and given false promises. I was lied about being able to back out of the deal if I didn’t feel comfortable, Lennar representatives threatened me with legal action and withholding my deposit if I backed out of a home that was of terrible quality and the worst workmanship I’ve ever seen in a new build. The communication was good only until they got me to sign the contract, which the representative forced me to sign without reading. He skipped over significant details when he “went over it” with me, especially the part where I could not back out of the home without severe penalties or move my own closing date to a date of my preference due to job and family complications. Worst and most unprofessional company I’ve ever dealt with. ... More