Lennar Reviews in Charlotte, NC

House is nice. Purchase was not. The person I dealt with at Lennar’s office seemed to think it was a privilege to be buying this house. If it were not for the real estate agent, Barbara, the sale might not have happened. After the sale, Lennar has been good about addressing a concern with the backyard , and helpful with info to assist in upgrading the electric service beyond what would be needed in most residences.

Since I don’t have an any good words about the loan officer(s) that were assigned to me. I will say the managers and underwriting team ans well ans the crew who did walk the through and inspection ,especially the onsite rep who was phenomenal. They made this experience so much better than after the shamockery with loan officers and this played a part in the score and success of a close.

Not having permits for water was uncalled for. Blaming everyone else made it worse. We wanted minor changes we were offered to pay for and sign a contract for(moving outside spigots and additional shelving in closet- both prior to their installation- and told no. Communications were “we don’t know” on every aspect. Now that almost all houses are sold there is mud in the streets, unfinished sidewalks, major common areas just mud, trash on the bridge at the entrance, etc. not impressed with Lennar.

The salesman that we had was horrible. It was nearly impossible too get in touch with him. It's too much too write but the people that we dealt with at the end were wonderful.

Overall, Lennar was very responsive

best post closing service request follow up in the home building industry

Quality construction but is large company so when you have questions or concerns there is alot of pass onto another person and hard to get answer

We have some concerns about our flooring. We had hard woods and had a major leak which required only replacement of a portion of the flooring. It was also installed without acclimation and air condition. The floor was installed for three weeks with no AC and the some areas are showing sigh Ed of swelling and expansion. The appliances specifically dish washer had various problems and Electrolux support is terrible.

At first I had a great experience with the seller’s agent… however she left the organization and I lost a valuable contact as the new agent never called me or returned any of my messages. During the celebration walk trough the agent was a bit dry and kept making comments about how her house was not as nice as the one I was buying. She would get annoyed when I pointed out things that needed to be addressed, then the finance processing was a nightmare as I was not even sure if I was going to close until 30 mins before closing. Lack of communication was an issue…still I moved two months ago and I don’t have the pool keys…. ... More

Little to no response on HOA questions or requests

The quality is not the best. Poor finishing touches. Not being able to add add on's is ridiculous. It makes us hire after the fact which is more expensive. Cabinets are cheap and small. Very disappointed.

Communication from the mortgage branch was spotty, didn't know I was approved for a loan until just a few days before closing, after more than five months of back and forth. Pleased with the home itself other than the landscaping, sod was put down in a haphazard manner, large gaps still prevalent, a rough ride for any type of mower--very disappointing

All okay, not happy or satisfied I would say okay

Overall experience is just "ok". If I had the option, I would have chosen a different builder. Complete mess, from the Lennar mortgage (waited 3 hrs during the closing) to home automation (water shut off, door bell video), which was described as a key differentiation from other builders but then wasn't on my home, and when I queried Lennar policy, they said they no longer supply automatic water shut off.

Was told we bought a track house and should not expect quality. Trim work very low quality. Used lots of caulk to correct. Ceilings very uneven. They did not clean the house very well before move in.

Had to reach out multiple times for answere

The process was difficult due to being out of state. Accommodations were made to allow for signing because of our situation in MICHIGAN because of my shoulder surgery and having to live in separate housing to accommodate my recovery and have a place for our dogs. Overall we got it done and everyone was accommodating. As for the house, we were very disappointed with the finishes in the home. Due to my surgery, I was not able to attend the walk thru, my son attended instead. Painting quality was poor. Door casing that were cut too short and not caulked, chips on door cases, paint drops, edge of doors not sanded smooth, loose door handles, many caulking misses around windows and sills, loose rail on stairway, it is very apparent that trim was not sanded, drywall dust was not removed before painting, carpet upstairs was pieced in several places and seams are very noticeable, and overall the house was not cleaned and ready for move in when we arrived. Drywall dust and paint drips on the floor, drywall dust on tops of tile in bathroom, had to scrub kitchen backsplash as grout had not been washed off completely, cupboards had to be washed, window sills and windows were dirty, leaves and debris in screened porch and garage taping is horrible. I’ll be putting in several warranty concerns as we are finding and taking pictures of all the areas that should be addressed. The home itself is well constructed, but finishing in the house was below the standard that should be expected. The walk thru just did not allow my son the time needed to do a thorough inspection. As I said as we have moved from room to room unpacking and settling that is when you can see the issues. Cleaning uncovered issues as well as we had to thoroughly clean every room as we moved in and before we felt we could place furniture. Interior finishing and final cleaning seemed to show a lack of concern and pride in the work being completed. I painted part time for a contractor and then on my own for years while teaching school for extra income. What I have seen in the finishing here would never have passed our supervisors inspection. It will be a wonderful home once we have everything settled, warranty work completed and pretty much a repaint completed over the next months. As I stated, I am taking pictures of all areas and will be sharing them as warranty claims are filed. I would be more than happy to walk one of your project managers thru and point out all the areas they should be noting and having corrected before move in. Thank you for providing the opportunity to share my concerns. Everyone has been very nice and they have been quick to answer questions and help find solutions. I get the feeling that it’s the pressure to get homes finished quickly, putting quantity before quality has a great deal to do with the finishing work that is done. ... More

Getting major issues repaired or replaced has been grueling! The mortgage loan process was equally frustrating and personnel were negligent in either responding on time or did not communicate professionally and sometimes found fault with us. we were forced into a closing where a few major construction items were questionable. We did not receive our final closing document until we were sitting in lawyers office so we delayed transfer of funds for a day and then threatened that we would not get keys for property until wire confirmed. then the next day as money transfer was being processed....which takes a few hours. we had numerous calls and txt wanting to know when wire would be received! Yet on the front side of closing when we needed answers we got very little response or cooperation. We do love our home but the experience for a couple 70 and over buying a new home after 30 years was mostly unpleasant and very tedious. ... More

Elson was awesome from start to finish. Andrea and Andre needs customer service training. Cheyenne was great. Overall the experience was decent. The process was smooth although I was a nervous wreck.

Lennar's salesman sold us a different floorplan then the one he represented to us. His mistake was our loss. Lennar refused to make us whole. They simply offered our deposit back on the home but offered no other recourse.

Lennar uses limited flexibility in options/changes approach to hold schedules tightly. That's good thing as you know it up front. On the downside, our house required significant effort to make it livable due to Lennar cost cutting : no towel racks, inadequate closet hardware, no light fixtures, etc. We had several minor quality issues, all of which were quickly fixed with the help of the Lennar customer support rep. And the "smart" home features are really nice!

We are happy to be in our new home! The community and surroundings are beautiful. There were several issues in the building process that needed immediate attention to fix. The customer is not in the loop. Our construction manager was helpful in resolving issues. The process to address home owners questions and concerns needs fixed. We will submit tickets to address our current issues. Providing home owner with touch up paint is a must. I’m bothered by paint issues every time I clean.

Mediocre quality appliances, materials and workmanship; does not paint the garage walls & floor; charges premium prices; extras add up quickly; terrible workmanship installing sod; Laundry room and pantry are too small;

Move in was delayed due to not passing inspection for foundation. Was delayed 2 months and due to scrambling to move the date back up after we were told it would be a 3 months delay we was forced to pay a per diem fee while we waited for the appraisal, since they moved the move in date up on us last minute

The houses are built quickly. The 8’ wood doors and 10’ ceilings are very nice. The trim is wide with an updated look. The house has lots of quality windows with windowsills. Lennar kitchens are roomy with a big islands and lots of counter space. The downside of Lennar homes is the drywall finishing and painting in certain areas. Quality paint is not used and some areas need repainting.