Lennar Reviews in Charlotte, NC
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What Charlotte Homeowners Have to Say About Lennar.
Read all 647 verified reviews from homeowners that built a new home with Lennar in the Charlotte area. Charlotte homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charlotte Area
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Customer Reviews
Pleasant buying experience
- Richard L.
- Verified HomeBuyer
- November 16, 2021
- Waxhaw, NC
I would purchase again using Lennar. My only issue is the paint is is more of a primer than paint. It needs 2 coats and I wish Lennar left a little paint, floor,carpet in the garage for touch ups.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Completely disappointed.
- Anonymous
- Verified HomeBuyer
- November 09, 2021
- Indian Land, SC
Completely disappointed. Especially with the yard! It's unusable! And we were told that it was a family friendly community, however, it's NOT! it's more for older people who don't have kids, as long as they don't want to use the back yards, as they are uneven so they're dangerousto walk on! We should have one assigned parking spot out front, but there's not enough parking for the owners and guests. Another thing is providing us with the cheapest possible appliances like the dishwasher... with that said, we were told everything is included, that was false. The refrigerator, washer and dryer ...
Lennar responded:
Hi, thank you for sharing your review. We would like to apologize for the issues you have experienced with your landscaping and appliances. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 5
Lennar - This was the best home buying experience I've had in a long time.
- Lisa W.
- Verified HomeBuyer
- November 09, 2021
- Indian Land, SC
This was the best home buying experience I've had in a long time. I bought my first house 20 years ago and it was a smooth process. After I moved to another state I started renting again but now I decided to purchase a home and going through the Lennar mortgage process and working with all the consultants and construction managers it was an excellent process and I am very blessed and please.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
builder's representatives
- Irwin R.
- Verified HomeBuyer
- October 27, 2021
- Lancaster, SC
have all been responsive and professional throughout new build process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Thank you for the awesome service!
- Ramon G.
- Verified HomeBuyer
- October 27, 2021
- Clover, SC
Thank you for the awesome service!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great experience to buy from Lennar.
- Anonymous
- Verified HomeBuyer
- October 26, 2021
- Waxhaw, NC
Great experience to buy from Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good home and location lacking design flexibility and execution
- Robert S.
- Verified HomeBuyer
- October 21, 2021
- Mount Holly, NC
Home purchase was straightforward but issues occurred which required multiple follow-ups. A solid house however design features were not changeable to customize house to buyer. Amenities were not shown to buyer but alluded to in literature and lacking in important areas such as beach access for community on the lake.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Lennar - Check and inspect thoroughly before signing,I believe the property
- Ratnakar S.
- Verified HomeBuyer
- October 19, 2021
- Mount Holly, NC
Check and inspect thoroughly before signing, I believe the property is over priced
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Originally selected and committed to home in February, however due to 'sales quota, we could not sign purchase contract until April, therefore we had to absorb two price increases,. During the build from February to June, we had 5 construction managers, '
- Charles J.
- Verified HomeBuyer
- October 19, 2021
- Troutman, NC
As stated earlier, I know Lennar sells thousands of homes, however we bought one. What was supposed to be an exciting time became a frustrating chore. This is the fourth survey i had filled our and no one from Lennar has reached out. Says a lot.
Lennar responded:
Hi Charles, thank you for taking time to write a detailed review. We apologize for the frustrations you have faced due to delays and lack of follow-up. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
On time and good communication
- Julia A.
- Verified HomeBuyer
- October 14, 2021
- Waxhaw, NC
Very pleasant to work with. Overall happy experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall, this has not been a good experience for us whatsoever.
- Timothy H.
- Verified HomeBuyer
- October 14, 2021
- Lancaster, SC
Overall, this has not been a good experience for us whatsoever.
Lennar responded:
Hi Timothy, thank you for sharing this review. We are sorry to hear about your experience and how it did not live up to expectations. If there is anything we can do to help, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Warranty Staff was Great
- Nancy W.
- Verified HomeBuyer
- October 14, 2021
- Mount Holly, NC
The sales staff made the process seamless and the warranty staff handled issues quickly and completely.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
I suggest to purchase somewhere else.
- Tedd S.
- Verified HomeBuyer
- October 11, 2021
- Mount Holly, NC
Very disappointed with my experience at Imagery. Comments here are restricted so I can’t tell my perspective
Lennar responded:
Hi Tedd, thank you for sharing your experience. If there is anything you would like us to address, please reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
The quality of the construction and adherence to the timetable.
- Alfred R.
- Verified HomeBuyer
- October 05, 2021
- Mount Holly, NC
We have found that Lennar stands behind its products and responds quickly when there are issues.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Punch list never completed. Shoddy workmanship. No accountability by contractor.
- Christopher J.
- Verified HomeBuyer
- October 05, 2021
- Mount Holly, NC
Abysmal experience with builder. Beware. Over 30 items on our punch list were ignored or halfway completed to satisfaction. Should have been a great experience as this was supposed to be my "last" home purchase in this 55 and older community. Instead, it was defeating and super stressful.
Lennar responded:
Hi Christopher, thank you for sharing your review. We would like to apologize for the incomplete items you had after moving into your new home. If you have anything outstanding you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
For the fact we paid nearly 1/2 million, there could have been much more flexibility in making small modifications. NONE, and I do mean NONE (structural, e.g. make the 5th bedroom instead of the lof - come on, how much structural was that? WERE ALLOWED!!!
- Louis G.
- Verified HomeBuyer
- October 05, 2021
- Huntersville, NC
Good, NOT GREAT, quality. Very inflexible. Kept using the permitting excuse when I even offered to pay for the re-permitting cost. TO THIS DAY, they have not fixed the 4x4 support in the basement that has some splitting in it. GOD protect us from harm if anything should happen to that support.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
See below.
- Karen T.
- Verified HomeBuyer
- October 05, 2021
- Mount Holly, NC
Unable to reach anyone in construction on a Saturday despite the fact that our house under construction was flooding from a broken pipe.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Lennar - We love our house and the experience was pretty seamless
- Jeremy T.
- Verified HomeBuyer
- September 30, 2021
- Denver, NC
We love our house and the experience was pretty seamless
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The friendly staff stood out the most.
- Thomas T.
- Verified HomeBuyer
- September 28, 2021
- Huntersville, NC
Lennar is a good builder but some of the workmanship needs to be reviewed. I am pleased with my hone but have noticed a few things I would like to see done differently.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Everything Sucks
- Anika O.
- Verified HomeBuyer
- September 22, 2021
- Denver, NC
There is really too many things to write a review on and the things we have submitted for work orders do not get fixed, I feel like I put my money into the wrong homebuilding company.
Lennar responded:
Hi Anika, thank you for sharing a review. We are disappointed to hear about the frustrations you have experienced with work completion in your new home. If you have any outstanding items that need follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Best build quality out of 3 new builds that weve had
- Christopher G.
- Verified HomeBuyer
- September 21, 2021
- Waxhaw, NC
Best build quality out of 3 new builds that weve had
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Everything went smooth from start to finish
- Edson G.
- Verified HomeBuyer
- September 21, 2021
- Monroe, NC
Everything went smooth from start to finish
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
"Quick Delivery"
- Jeanette H.
- Verified HomeBuyer
- September 17, 2021
- Mount Holly, NC
We were handled very efficiently and were able to move into our "Quick Delivery" home almost on the exact day promised nearly 2 months earlier. Most of our questions or concerns were handled relatively quickly with just one still unmet. We are very happy with the house and are enjoying making it our home; giving it some personality.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Construction Managers
- Anonymous
- Verified HomeBuyer
- September 15, 2021
- Mount Holly, NC
Terrible follow up from constantly rotating construction managers caused a lot of stress and delays. Generally poor workmanship. High pressure sales just tells you what they think you want to hear. Don't visit without a realtor or you're on your own for the duration.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about the issues you faced with changing construction managers and the pressure of the sales process. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Lennar - The overall experience was smooth.
- Randy G.
- Verified HomeBuyer
- September 15, 2021
- Huntersville, NC
The overall experience was smooth. We’ve only had 2-3 minor issues that were all fixed very quickly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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