Lennar Reviews in Charlotte, NC

The process in the application was ok, however, information regarding what was covered and offered, was not clearly explained. The price for HOA dues were incorrectly quoated which caused some descrepiency with the HOA once moved in, HOA stating the price was higher. I have yet to speak to a HOA Rep. with a live voice, I only get e-mails, which some are just a paste and resend copy from a previous onversation. There were issues such as broken blind, structural repairs needed, paint issues, wiring issues, grass spots missing in yard which is still messed up and it has been 5 months. The insulation is weak. You can hear conversations throughout the house from upstairs to downstairs. During the WALK-Thru, we were informed by Construction Rep., all issues be taken care of after the closing, it is quite apparent it was not, and just a, if we get you to sign, our job is done. The house is a beautiful plan, but extremely "POORLY" built in construction. The Money that is spent to to purchase what we thought would be our "Dream Home" has been dampen by the issues, and the process in getting the issues corrected. In "Hind-Sight", I almost regret cancelling my Agreement with Taylor Morrison Homes, the construction and warranty of the home was "Elite". Lennar offered more features, but, is it worth the long-term hassels? I guess you would have to turn the old saying around, "You Don't Get What You Pay For" !! ... More

We are disappointed in the lack of care presented by Lennar. We we’re given a “book” at our final walk through that covers what Lennar will and will not cover in the warranty period (before closing and after closing). If we had seen this before deciding to build here, we would have most likely walked away. We have had to take care of several issues at our own expense which leads us to believe that they don’t care about customer satisfaction. Issues like a French drain in our back yard because five houses drain into it and it stayed wet multiple days following a rainy day. No heat/cooling vent in our large walk-in closet in the master bedroom, so we had one installed. We are deciding what to do about the fact that they have provided substandard Sheetrock finishing that shows every seam in the ceiling (and down some walls) in our great room and other rooms. The response here was that we were given a level 3 out if 7 levels of Sheetrock finishes and seams will show. Living in South Carolina, we have hot, humid days in the summer. The air conditioner doesn’t remove enough of the humidity...the unit struggles to get the humidity level in the house to 70% which is well above EPA standards (they recommend a range of 30-50% in an ideal situation, but definitely below 60% to prevent mold growth) and this is an “Energy Star” home! This seems inappropriate for an “Energy Star” rating. So, we feel we have paid a high price for a mediocre home. ... More

very average. Lax prep of the new home with dirty windows, floors. Several problems needing to be addressed.

I had the worse home buying experience!!! NEVER use all Lennar products together, like the builder and loan company (even though they give you insentive) because when 1 of them goes wrong they will work together to screw YOU. From the start the agent Kim was terrible. We felt something was off but didnt want to make blank judgements. But 2 weeks before closing all truth came out when they discovered a negligent issue that they didnt tell me about and after waiting 9 month their response was "well you can just let it go" mind you at this point I had already submitted my rental move out notice. Letting go would mean homeless with 3 kids and a dog. From there I could see the agents working hard to convince the loan folks to deny my loan. This would have been good for them then their negligence would be disolved. Ohh boy they tried, but God was bigger and he found me ways, and everything they threw at me didnt stick! But it was such a painful experience I vow to speak out everywhere once my emotional wounds have healed. The home itself is good and spacious but 1 horrible thing is there is zero sound proofing. We hear conversations in any room and toilets flushed from 3rd floor. Overall no thank you, never Lennar, I will go back to DR Horton! All they had to do was be truthful to me and treat me like a human. Instead profits and numbers were more important. REMEMBER THIS!! You are not important to them, dont waste your time! ... More

Lennar lending was the worst experience I’ve ever had to deal with. Took 5 days past first closing date to actually close. Kept coming up excuses to why they could not get paperwork done. Suggestion to company make one contact point throughtout the whole process to many hands involved with the process definitely Lennar inner communication was none.

The financial team was not aware of the new VA loan process. My processor did not communicate with me until 30 days before closing. I started my home buying process in August of 2022. I did not speak with her until late April early May 2023. I eventually had to use outside lenders and obtain legal counsel to close on my home. This process was horrible.

This is my second home from this particular builder. My experience this time around was far most the worst experience. I would not recommend this builder.

I was very excited to buy a home in this community. First of all, they didn’t finish the home until the day of closing. They were still working on that day just until I closed and then vanished. Work outside and inside was pending. I had reported the plumbing issue and was told it will be taken care of. They have installed a non-standard bathtub and surrounding wall which does not fit and due to which lot of water is going to waste. I raised several requests but all requests have been closed without any resolution. I am very disappointed with my decision to buy here.

The microwave was not installed for our inspector to check it. They installed it last minute and left 2 screws out and unaligned. They didn’t let us blue tape the house and A LOT of the issues we asked to be fixed just weren’t. The construction manager worked by himself to fix those and we had to come back the same day to approve it. Overall, the quality of the home is not good. The construction manager is extremely passive aggressive. During the choosing the exterior colors, the sales representative said the white siding was not available anymore and we had to go with the lien color. Well, guess which color they are using on the new houses? WHITE! Why did she lie to us? People: STAY AWAY FROM LENNAR! ... More

Sales team are pathetic and from our perspective and the experience we went through they seem to be racist and biased. First we confirmed a home with specific direction for a price, but next day it was allocated for another person saying the other buyer paid them high price. They did not give a chance for us to bid and see the result. Again we had to wait for another home but with a compromise of direction and location as we wanted a home in the community due to friends.

After the walk through nothing has been repaired. We also have not been able to complete the warranty process. Call numbers and no one will return calls. Make sure everything is done before you close or you will be extremely disappointed

Construction manager Patrick Diiorio has been rude, disrespectful and unresponsive when asked about status or had any concerns. He would respond only at his will and did not bother to even respond at times. He has to learn how to speak with customers, nobody is doing anybody any favors. A lot of the things could’ve been easily resolved with better communication

It was my worst experience buiding a home . Quality is extremely poor, standards are very low for the premium price that was paid. Most of the workers don't speak English and try to do a quick very poor job . Would not recommend them to anyone

Poor experience. House built poorly. Still finding garbage everywhere they put the sod down over garbage I had to pull roof shingles out from underneath my lawn. Very disappointed.

Abysmal experience with builder. Beware. Over 30 items on our punch list were ignored or halfway completed to satisfaction. Should have been a great experience as this was supposed to be my "last" home purchase in this 55 and older community. Instead, it was defeating and super stressful.

The builders completely missed our change request order, had we not found it ourselves by driving by, it would have not been caught u til too late. This happened twice during the build. And don’t even think about trying to use their financing company, most unprofessional and joke of a lending company

1) Lawn was horrible at the time of closing. After 1 that I was told that it was layed months back without any property maintainanice. Due to this I have pay the expenses to replace it. 2) Restroom and others have issues 3) newly installed fridge needs repair Overall not happy of getting a brand new house and get these issues frequently

Very mean and unprofessional staff. Issues are taken careless and lied to customers on sale and follow up is a disaster. They are very desperate to sell property with poor quality. No one care!

Lied to us to get us to buy sooner, lost over 4K breaking our lease. Lawn either dead or dying when we moved in. Many issues with home itself, who puts a vent directly above the shower so air blows on you when you are in said shower? Nothing but complete regret buying this home, if we were not desparate to get out of renting we would have walked away. Should have looked at other options.

Paper work for closing wasn’t ready on time waited till the day before closing. And there were a bunch of mistakes. Then the day of the closing I had to sit there for way to long because they took forever to fix the mistakes! 10/10 will not ever go through lennar for a mortgage again!

I wouldn’t trust Lennar to build a tiny home for a dog. Let alone another home for me. The saleswoman lied and was terrible, the construction team lied and made excuses for everything, the craftsmanship of this entire home is complete trash. We requested our earnest back when the backyard fell in and were told no- when you all to date have done nothing to fix it. The soil is so terrible back there the trees behind the home can’t even withstand a normal rainy day.

Always review contracts before you sign anything and dont let sales agent rush you through the process

No kind of spare materials left. Shoddy work with damaged stuff with multiple holes put in kitchen cupboards and on raising it as issue, was justified saying this is all fine and put in model house

I love our new home but when it comes to Lennar taking care of simple issues that were clearly caused by them don’t expect much after closing. McKenna who is the Lennar employee responsible for processing the warranty repair’s is rude and unprofessional. For example she disagreed with an issue stating that it’s cosmetic and after speaking to her on the phone she AGREED TO COME OUT AND LOOK AT IT IN PERSON BUT STATED SHE WAS STILL GOING TO DENY IT even before seeing it in person. McKenna is well known throughout the neighborhood as being rude when dealing with her. I caution anyone who is going to buy a Lennar home in the Troutman area in to compare reviews to other builders in the area. I will also note that Lennar mortgage was in fact easy and a positive experience. Side note I spoke to neighbors who bought DR Horton homes in the same neighborhood and they have had a wonderful experience so far from buying to the warranty related issues. ... More

Very unprofessional and inexperienced construction managers with zero value addition or supervision. Subcontractors are all free to do or not to do what they want or not want.