Lennar Reviews

Love the neighborhood and we have had no issues with the home.

Our realtor, Nickole S. , was amazing. 🤩 We had to pay large sums of money for basic things like towel racks, ceiling fan cut out in upstairs bedrooms and recessed legging in upstairs bedrooms and downstairs front room. All paint is matte finish which scuffs easily. No opportunities to upgrade lighting, gas line etc. prior to building. Wondering if there is padding under our carpet? Also wondering if there is any insulation between garage ceiling and front bedroom on the second floor. Most 55 + communities include grab bars in the showers and tub. We had to purchase and install ourselves. ... More

Month into living in new home and punch list not even spoken about. I've vm for and will be talking to sales agent. Lennars reputation is better than

Honestly the experience would have been so much better if the salesperson for this area Ben, had been more friendly, polite, and customer oriented. He is VERY rude and unknowledgeable. If we had a question he usually did not know and he had zero desire to figure it out it took numerous times asking. He has a my way or the highway mentality which is not ***** when you as a customer are dealing with literally the largest purchase of YOUR life- not his. Furthermore I'm sure you're aware we had issues with the lack of standards for cleaning. I am also not a fan of paying almost half a million dollars for a house- and the company itself couldn't even use good interior paint, you guys used flat white paint that shouldn't even be considered a base coat AND EVERYTHING STICKS TO. Honestly we love the house for the floor plan but there were numerous times I wanted to walk away because of the companies experience and lack of customer service skills. Truly I hate that part of our loan somehow paid Ben because he is undeserving of whatever commission he received ... More

Between the parts of the escrow documents that had nothing to do with the property and the lack of disclosures concerning the responsibilities of the homeowner to "finish" the construction of the property disappointment is the best term to describe the whole process.

I have read a lot of the reviews and for the ones that gave Lennar a 5 star, I am a little skeptical. Unfortunately, my experience in the last 3 months after closing has been a nightmare. This may take a while so if your pressed for time you may want to move on!!! First, you are lennars best buddy until you sign the closing docs, then, you are on your own. you have to fight for everything that is going to go wrong on a poorly built home going to the lowest bid contractor with workers that are not craftsman. On you first walk through, hire your own inspector, do not use theirs, I don't care how much money they promise you. You will spend 10 times that fixing all the things that my inspector pointed out. Also don't let them tell you that they will fix it after closing, they wont. They are overwhelmed with so many problems in the neighborhood that it is impossible for the guys that made the problem to get back and do it correctly. Also they have been paid and anything that they do on warrentee they are not getting paid for. I have been very disappointed in Lennars customer dis service. I have gone up the ranks from agent to director and have received the same absurd excuses as to why the issues with my "NEW" home are not covered. At first the home value looks great, but after being here for 3 months now I realize that the extra's like trying to get my lawn to drain properly and not become a mud pit after every rain to paying an hoa that does noting about the common areas is just another money grab. Thank God I am pretty handy and will be able to address the bare bones interior construction my self. Bottom line, i was looking at another house of the same size with a different builder but I thought it was too expensive. I realize now that I was penny wise and pound foolish. Do your self a favor and do your homework here. ... More

Everyone I worked with was pleasant and knowledgeable. A few minor quality issues popped up in the first week or two of ownership but they were rectified quickly. Good experience overall.

Dirty carpet, fence fell, caulking was not complete, glue stains on tile, etc.

The response was timely and well worth it. It's a pleasure working with Ken

We love our home. Everything went smoothly, and the builder, Kyle *****, went above and beyond to ensure our satisfaction.He kept us updated. 100/10

This is our 2nd Lennar house. The lot location and proximity to everything is great. We love our new homes layout. Construction did a great job! We're very happy

[TRANSLATED FROM ES] Honestly, everything was perfect. The house is beautiful, the spaces are very comfortable, I loved the kitchen, my pantry is a very good size, there are plenty of cabinets, and the laundry room is very spacious. All the help I received from the staff made it a very pleasant experience. Many thanks to George ***** for taking the time to show me each one until I found the right one for my family, and to the staff who supported me throughout the entire process of getting my loan approved. Excellent! Thank you all so much.

I think that backyard fencing should have been included. This is the first builder in which it wasn't. Also not including soft closed drawers when cabinets were included doesn't make sense. Corners are not squared up, didn't include drawers in second bath, didn't include towel racks just hooks instead. There are plenty more items that should not have been missed. All in all it's nice place that will require some upgrades to make it feel more like home.

I purchased four homes with this builder. My experience with the first two homes was excellent. At ***** there were only a few minor details, and overall everything went very well. The last two homes on Village of Greystone, however, were less organized and had more workmanship issues. On one of them, I had to ask for the siding to be removed and corrected because it was visibly uneven and did not look professionally installed. It seemed that some of the contractors on those homes lacked experience or proper supervision. The financing and application process was generally handled well, and I received the documents I needed. However, communication could be better organized because my file seemed to pass through several different departments and multiple people, which sometimes made the process confusing. Overall, I had a good experience, but I believe better quality control, contractor supervision, and communication between departments would make the experience much more consistent ... More

Overall the buy experience was very good with Lennar however there are a couple areas for improvement. 1. I closed on 7/28/26 but still have not received mailbox keys. Today is September 14, 2026! Also, 2. I have not received my $2000 from a previous purchase attempt with Lanner for a bigger home. 3. I was unpleasantly surprised and quite disappointed that the Prosperity Amenities club was not part of the package and have to pay a monthly charge to access the pool, gym and clubhouse. This detail was never mentioned and would've swerved me to continue to look to see if other communities with amenities followed suit. This is Florida and it is very HOT here at it boggles my mind that there is an actual fee to access a pool. I could see charging for the clubhouse and gym but not the pool. I am not happy as this was an unforeseen cost as I approach retirement! That said, my rep Paula ***** was excellent!! : ) ... More

The process was good, People are great, Appliances are extremely low grade. Probably would recommend purchasing your own. Specially see once you close you are stuck with the MFG ( ***** is horrible). Dryer hasn't work right from day one and they are waiting on parts that are back ordered. Bodwell (***** service)order the part then canceled the part and now are having me deal with customer service who is trying not to replace it. 2nd my water heater keeps tripping the circuit when it rains heavy. The fix has been to tape the heater. The local repair guy claims that the ***** said that's the fix. ... More

It was our first time as home buyer and we didn't even get house warming gift neither the house was cleaned when we got the keys.

There is rigidity in Lennar policies in terms of handover timelines & steps, Miscommunications in terms of product substitutions, Quality control from Lennar team not up to mark at all, response timelines are dramatically increased after sale is confirmed.

We did not have a good experience with our sales person. He did not show up for our walk through or closing and left us in the dark.

Bait-and-switch type of response to any genuine offers made on a home. They DON'T want you using your own real estate agent and will go to any length to take them out of the process. They will waive a "bonus incentive" in your face but you have to commit to buying within hours or that money disappears. They will tack on things like a ***** "Builder Fee" to your closing costs, and they explicitly state that this is just extra profit for their bottom line. You can't ask to get it removed because by the time you close, you've already agreed to the terms and conditions outlined in the original purchase agreement. Get anything and everything discussed documented in writing, especially email. Loop in a real estate lawyer early on and have them part of all email chains. Be diligent and thorough in reading and re-reading everything twice. Mortgage officers are inept at helping you optimize your savings and using all closing cost credits. They have no incentive to help you so don't rely on their word. Do your own research. Compare costs of other homes that have recently closed and use them as leverage to give a good under-market offer. Good luck to any new buyers! ... More

First time buying a home and I would say as soon as we signed the dotted line for our home, communication fell off tremendously. It was extremely frustrating when my wife and I tried contacting our home consultant and lender with questions we had regarding our home and mortgage, to the point of no follow ups, no answers at all, and no trust in the process we were getting the best deal we could get in these hard economic times. I would say everything else was good and the home is what we wanted, just the communication with our new home consultant and lender was bad. If they were busy, then they could've communicated that for we can be informed and not reach out multiple times. ... More

Some people were lovely and helpful- some people were awful! Our construction manager was out of town- our interactions with his coverage were great- he was helpful and understanding. He also worked quickly and provided updates. When we closed, our initial manager took back over. He was still on vacation, but a few things had been promised at close that were not completed. I expected someone else would handle it because he was on vacation- however, he called me from his trip to say he would handle it when he returned. I asked if someone else could handle the issues as it was preventing us from moving into our new home- he laughed at me. I told him that was not okay, and I made a sarcastic comment about him not being professional. He raised his voice at me and told me he was going above and beyond calling me from vacation. I pointed out that it was not my fault he had not arranged coverage and brought up the fact we had some trust issues as it appeared something were marked as completed that were not- he told me I needed to get over it. I suggested he speak with my husband instead- his tone dramatic changed on the phone with him. When confronted about his rude behavior, he told my husband it was a misunderstanding and he is a "good guy." When meeting in person my husband asked about the chemical he was applying to the floor, if it would cause damage, he said, " well, it's already ruined isn't it?" He then applied the product to the grout in the middle of the room. He also only spoke with my husband and never acknowledged me, I almost felt like he ignored me a few times, but maybe he just didn't hear what I said. When I am on vacation, my tasks are handled by someone else if they need to be completed before I return. I am also polite to my patients, and if there is a misunderstanding- I address it and apologize. I would expect the same from the builder. Again, John number 1 from another site was wonderful- the John assigned to ***** was awful. Also, the reason we had trust issues- we were sent 3 incorrect spec sheets for our house and we were told the debris was cleared from the roof- but my husband flew a drone and saw it really was not cleared. ... More

Poor workmanship. Seeing daylight around our front door which allows wind and dust to come into our home is still not fixed after the builder sent out two different sets of people to "adjust" it . We now have a damaged wall and trim from the people that came to "fix" it. The wall was one we paid to have professionally painted. I am researching how to escalate this as it is unacceptable.

We wanted to give more stars, but the overall experience, from lending being disorganized, to having to get the insulation redone, was stressful. Difficult to get minor issues resolved after move in. Construction manager keeps promising to stop by and then we never hear from him. Lumps in carpet in the entire home, missing carpet borders, outlets that don't work, weird scratch marks in sink.. We owned a home from another builder, and the quality is distinctly different. We already changed out all of the kitchen appliances, and the washer/dryer. The originals didn't match in the kitchen, and were of very poor quality. Everyone at Lennar is nice and seems helpful, but we can't seem to resolve minor issues, without engaging in endless follow up. It's tiring. We have a family and a business to run. We will have to start filing warranty claims. ... More

while neighboring homes have trees. I have contacted Lennar multiple times and have been given different explanations, including the transformer, retaining wall, and later a utility conflict. However, I still have not received a satisfactory resolution. I also raised that the Harmon Ranch Specific Plan states that the developer is required to install one tree per lot. Rather than simply being told that my homesite does not receive a tree, I would appreciate Lennar reviewing this with the appropriate development team and providing a clear, documented explanation of why my lot was excluded and what can be done to accommodate a tree. I purchased a brand-new Lennar home and expected the landscaping and customer-service concerns to be handled fairly and consistently. I would be happy to update my rating if Lennar resolves this issue. ... More