Lennar Reviews in Dallas, TX

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the challenges and frustrations you have faced with your new home. We understand how important it is to have quality materials, effective communication, and proactive service, especially when making such a significant investment.
We appreciate your positive feedback about our construction manager, Billy.
If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for sharing your experience with us, Maureen. We sincerely apologize for the frustration and inconvenience you faced during your home-buying process. We understand how challenging it can be to navigate online systems, especially without prior experience or access to the necessary technology.
We are sorry to hear that our team did not provide the support and patience you needed. Your feedback is valuable to us, and will be shared with upper management to ensure improvements are made in our customer service approach. We are committed to making the process more user-friendly and providing better assistance to all our customers.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for taking the time to share your experience Kaennon. We are truly sorry to hear this was your worst home-buying experience. We regret that we did not meet your expectations.
We hope moving forward we can regain your trust and offer a better experience in the future. If you have any warrantable items or questions, please reach out to your local customer care team by submitting a warranty request through your Lennar Account. This will ensure that your request is documented and prioritized for a prompt resolution.
Thank you for giving us the opportunity to improve. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for sharing your feedback, Jada. We are truly sorry to hear about your experience, especially as a first-time homebuyer. Our goal is to provide the best possible service and quality to our homeowners, and we regret that we did not meet your expectations.
We are glad to hear that Taylor was able to provide a positive experience during your walk-through. We hope to regain your trust and offer a better experience in the future. If you have any warrantable items or questions, please feel free to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This will ensure that your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you, David, for sharing your experience with us. We are sorry to hear that you felt a lack of care after closing on your home. We have been working to improve the homeowner experience, and we hope we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Santina, we are sorry to hear we did not meet your first-time buyer expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good afternoon Alejandro, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience. If there are outstanding warrantable issues in need of follow-up, please send us an email referencing this review, to LennarNews@Lennar.com so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your experience with us. I am truly sorry to hear that your home-buying journey with Lennar Homes was frustrating and disheartening. This is certainly not the experience we want our customers to have, especially during such an important milestone.
I understand how critical clear and timely communication is, and I apologize for the poor communication you encountered.
If there are any outstanding issues or if you need further assistance, please do not hesitate to send us an email with details of your concern to LennarNews@Lennar.com, referencing this review, so we can help follow up.
Thank you for your patience and understanding.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good morning and thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our sales representative. Your experience does not reflect the high standards of service we strive to provide.
We are also sorry to hear about the issues with the flooring and the debris found under the sod. This is certainly not the quality of work we aim to deliver. We will investigate these concerns thoroughly and take the necessary steps to rectify them.
On a positive note, we are pleased to hear that our QA person provided a knowledgeable and positive experience during the final walk-through inspection. We will make sure to pass on your kind words to them.
We value your feedback and are committed to improving our services. If you have any further concerns or need assistance, please do not hesitate to contact your local Customer Care Team by submitting a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you Karen, for sharing your feedback. We are deeply sorry to hear about your disappointing experience with your home-buying process. Your comments are very concerning, and we take them seriously.
If you would like to share details of your experience, please send us an email to LennarNews@lennar.com referencing this review so we can share it with the appropriate team. We want to ensure that such situations do not happen in the future.
We value your feedback and are committed to improving our services. Sincerely, Lennar Corporate Customer Care ... More