Lennar Reviews in Dallas, TX

Initial times Lennar Sales person and Lennar Mortgage were very polite and professional. But later both of them were pressurizing to close the Home buying even though many of the activities are pending and some of the closure credit was changed at the last minute.

After sale Cx service is great and team is helpful however home is poorly built. There is no quality assurance audit before closing it seems. Too many issues- gaps in roof siding, cooktop don’t work, doors don’t seal, window frame broken, secondary water heater unit doesn’t work, sprinkler system has leaky water hose, walls are not straight, no electric outlets in laundry room for iron or vacuum cleaner. Seems like someone walked on Insulation in attic- compressed. Also, we had a water leak from furnace drip pan before we moved in- water puddle on attic floor. 10 inch Metal rod is sticking out in lawn and much more. Home closing was delayed by several months. Overall bad buying experience, poor customer service skills by construction manager. Good part- Terri from after sale warranty team is helping and has great CX service skills. Thank you Terri! ... More

My loan and mortgage officer Anna and Deacon were completely unresponsive for days leading up to closing and terrible about returning emails, texts, and phone calls. Very frustrating process. Our salesperson Trent showed us online a home with wood flooring and when we asked for photos of the home he sent us two photos are night showing very little. When we saw the hole with tile flooring and were upset he just said "well it was in the contract."

The homes are not built with very high quality materials and they haven't installed with care, if you miss something in your home orientation, it's probably not covered by warranty and it will be your responsibility. I had issues with carpet and floor installation and they are not covered by warranty and I have to hire some people to fix my brand new house carpet.

Good Fast Gentle Timely Speed

It would've been nice to know Verandah is located in a MUD ZONE. VERANDAH is an exurb of Greenville Texas and a exurb of Royce City Texas. That's very unique! I now empathize with citizens of Puerto Rico and DC. Located in an the nation, but unable to vote for my interest of my immediate area except the ISD. Greenville, the county seat, is approximately 20 miles away. The location is good for me, and my neighbors I've met, are friendly and excited about their new home purchase. There are not many lights on the street I live and it's pretty dark at night. This should've been looked at a little closer. There were some problems identified but the response to having them corrected has been reasonable. There should be vehicle speed signs posted. The major offenders appear to be construction workers and support personnel. Residents aren't immune from exceeding normal speed restrictions in the complex. It's a disappointment, to me, rain gutters we're not factored into the price of the home. I would have welcomed that, now that's an additional out of pocket expense for me and I hope not to run afoul of the HOA. This area is going to continue to grow and everyone who purchased here will be happy with their purchase. ... More

I am a first time homebuyer and would have liked more support from Lennar through the process. There were a few websites for different things and not much guidance as to where we needed to go for each thing. It was just search Lennar and figure it out. I would assume a lot of their customers are first time home buyers too so they should cater to their audience more. The house itself is definitely thrown together with no care from the workers side if anything was neat, level, etc. I have been able to upgrade things after moving in to make it more livable.

This is our second home, which was built by Lennar. We continue to have problems that have been outsourced for replacement or repair. The reports and updates we are getting reflect on Lennar as uncaring if we do not sign off on service tickets. Twice now a ticket has been closed without a completed repair. Where is the care in that?

I almost went with another builder that was a bad deal and I went with Lennar and it was all wonderful and honest and I am very happy with everything. The service has been great and the people are do nice. I would recommend to anyone Lennar.

Processing team were always late in updating me especially the closing never told me till I called the office. Very poor communication

Excellent build quality with lennar

There were many construction issues with the house whenever I did my final walk-through on 2/17, when the house was set to close on 2/22. As this community does not “blue tape“, I was asked to email all of the issues to the construction manager so that repairs can be made prior to closing. They set another walk-through for 2/21, at 4:30 PM. When I got there, most of the issues were fixed, but there were still plenty others that had not been addressed. Regrading of the lawn was to also be done, and that did not happen. Quality manager became frustrated with my pointing of persistent issues, to the point where he stated “well if you don’t like it, you don’t have to buy the house.“ Now, a month of being here and I’m still putting some of these same issues through the warranty process. Lennar is now refusing to regrade the lawn unless it’s holding water for over 48hrs. As closing was set on 2/22 at 8 AM, there was no way that I could have another walk-through before signing, and that should not happen to a home buyer. Furthermore, the mortgage team sent an email on 2/15 stating closing would be on 2/22, and to have either a cashiers check or wire payment set up. Given this option, I opted for a cashiers check. I did not hear anything back from the mortgage team regarding details to closing, such as the time and place of where this would be done. Finally, my realtor reached out to the team. On 2/21 at 9:59 AM, I received an email from the mortgage team stating closing would be done remotely, and to have a wire transfer set up the day prior so that there is no delay in receiving the money; cashier’s check would not work with remote closing. I work Monday through Friday from 8 AM to 5 PM, so without proper notice I was unable to set up a wire early enough. I had to leave work early so that I can make it to the bank before they close at 5 PM, and set up the wire transfer. I planned to leave work 4 PM already because of the 2nd walk through, but instead had to stop at the bank first, so this in turn made me late to my second walk-through that was set for 4:30 p.m. (which added to the quality managers frustration and led to his unprofessionalism). While there’s a plethora of minor issues I could continue with, the point has been made. The moments leading up to what was meant to be a positively life changing experience as a new homebuyer, turned out to be disheartening and unnecessary let down. ... More

Quality of material and workmanship are good. However, final checks require improvement. Few examples: Entrance door was missing screws. Garage floor has paint and lots of dust. For every ticket (for issues), I submit, I am required to submit virtual session, enable video to capture the details. While the owner is in the process of move (packing, moving, un-packing, setup utilities..etc), it is extremely difficult to cater time for a virtual sessions + schedule repairs..etc. Instead of virtual sessions, I suggest enhancing your issue submission application to allow capturing the picture or video or both and submit. If you have enough information, this will eliminate virtual sessions. Also allow owners to update the ticket if the status changes - I mean if the issue got resolved or they managed to fix it or managed to get some help to fix it..etc Also use the issues information (wealth of knowledge) to take proactive action - I mean alert owners to check few things (check list within the 1 or 2 months of move-in) and report if there are any issues, before they report. If you need additional information, feel free to contact me. I hope this helps. Also I commend the services of the person who oversees fixing the issues. Very prompt, professional - a great asset having the person! ... More

Buying a lennar home is not for the weak, loan officer's are terrible, unknowledgable, Unorganized and truly do not have the customers interest in mind. That goes all the way to management, my l9an officer kept putting blame on others and not fixing anything such as my disclosures being incorrect multiple times and him saying that it didn't matter only the final one matters. Then a manager took over my loan, and he was rude and disrespectful, stuff sent incorrect disclosures, and then chose to tell me I was "high maintenance" because I had to reach out to him everytime something was sent to me instead of him doing his job. Then closing day came, we had communicated many times that my closing was virtual, then the day off he told me an hour before that my closing was now in person, the office is more than an hour away. Had no respect for me or my time. Once I arrived to the office to close he was informed I was there. Chose not to even come and introduce himself until his higher up told him too. To sum it up, buying a lennar home is a nightmare and not for the weak. The only person I am grateful for is Mark, he was my sales consultant, he was there every step of the way and was truly incredible. If it wasn't for Mark I would have quit the process and not bough this home. ... More

I love my new home! I had a really good experience with my salesman Lee and with John who I did the walk through with. All went smoothly.

We love our new home

I have very good experience with Jon and my loan officer (Christian) and his team. But on my backyard the drainage (landscape) is really bad. I report for lennar home care last month 03/10/2023 and they told me the builder will fix the landscape. It's over a month now and a lot of water on my backyard. There is rain last Wednesday after 6 days still a lot of water.

This is the second purchase of a Lennar home for us. Excellent customer service and experience both times.

All of these people above are a huge reason why we bought and the responsiveness to any detail we may have is addressed quickly and proficiently

Everything was good with the building experience, the communication, time lines. but there are a lot of Quality issues, workmanship and materials used. Simple things like Sodding, Attic Access, Fence, Plumbing, Tiles, Flooring ... every where the quality speaks ... Never i will again buy a Lennar Home

There were little things forgot that were supposed to be installed in the home. The ring system was hard to set up. Had to call on each piece of equipment to set up. The front line sales person seemed annoyed with the process of the transaction as well. Everytime a question was asked he acted like it was a task to give out info.

Lennar Sales Team did no do good job in selling the property. Waitlist concept was not implemented and homes (phase-3) were sold on first come first base prior to the email notification of the phase availability etc. i have waited for an year and dreamt for my first home and end up with unsatisfied floor plan.

I found it too difficult to gain attention of the sales staff at the model office. I visited the subdivision at least two times but was told to use online system to set appointment with the sales agent and was told that there was long waiting list. That discouraged me as a buyer to proceed any further. Finally, during the last week of December, I used the online system to set up an appointment and saw a sales agent. This time she told me that Lennar was offering excellent deals to sell several inventory homes. I ended up making an offer and purchased the home I could have purchased almost a year before. Although the process of closing went smoothly, I felt that I was not informed of many steps ahead of time. The quality and workmanship is very poor. Also, there is only one entry and exit point to the subdivision, which makes getting in and out very difficult and dangerous. ... More

Initial contact with Lennar was amazing. Kevin was spot on. Deacon made the financial process smooth. Since moving in James has been great. Overall it is a beautiful experience and I will do it again if I could.

During our experience, we faced constant communication issues with our sales rep. There were times when we wouldn’t hear from him for weeks on end during the last few months leading up to closing. Our close date got pushed back multiple times which wasn’t an issue, the problem was that it was only communicated to us with little to no notice or until we reached out for an update multiple times. If there is one suggestion I can give to Lennar, it is to hire coordinators or customer success reps to facilitate updates and questions during the home buying process if the sales person is not going to take on that responsibility. ... More