Lennar Reviews in Dallas, TX

Some person has bad attitude while going to closing process.

The homes are not built with very high quality materials and they haven't installed with care, if you miss something in your home orientation, it's probably not covered by warranty and it will be your responsibility. I had issues with carpet and floor installation and they are not covered by warranty and I have to hire some people to fix my brand new house carpet.

Processing team were always late in updating me especially the closing never told me till I called the office. Very poor communication

I found it too difficult to gain attention of the sales staff at the model office. I visited the subdivision at least two times but was told to use online system to set appointment with the sales agent and was told that there was long waiting list. That discouraged me as a buyer to proceed any further. Finally, during the last week of December, I used the online system to set up an appointment and saw a sales agent. This time she told me that Lennar was offering excellent deals to sell several inventory homes. I ended up making an offer and purchased the home I could have purchased almost a year before. Although the process of closing went smoothly, I felt that I was not informed of many steps ahead of time. The quality and workmanship is very poor. Also, there is only one entry and exit point to the subdivision, which makes getting in and out very difficult and dangerous. ... More

There was no effort to make the new home buying experience nice. I have bought 4 other new homes and this experience was the worst by a long shot. Additionally, the quality of the home is very poor, from appliances to dry wall work to doors not closing properly.

Though the process was relatively quick the communication throughout the entire process needs work. I did have a third party inspection on my home and thankfully it was mostly cosmetic issues but there was a lot of sloppy work done on the home and some of it had to be redone prior to closing. The concrete driveway and sidewalks are sub-par and very sloppily done. They did a bad patch job where they chipped the concrete when removing the forms. They left bits of concrete on the sidewalks and curbs and it looks like a very sloppy job. The entire neighborhood looks this way. Also, when I was finally given my keys and went to my home as a homeowner for the first time there was trash and debris in my yard. There were nails, dried mud and debris in my driveway and the approach to my driveway. When I asked the salesman if they were going to clean it up he told me probably not so I had to do it myself to prevent me or my guests from getting nails in our tires. This was completely unacceptable in my opinion. I would recommend any new home buyer to get a third party inspection prior to purchasing your home. Lennar builders put these homes up quickly and do not concentrate on the quality of work only the quantity, in other words get it done as fast as you can no matter what and hopefully no one will notice. ... More

Many things in my home is not in working condition or damaged. I am still struggling to get them fixed even when I notified the problem before closing.

Felt like we were lied to during the entire build process.

From two weeks after signing the purchase agreement, you can see the disorganization. The sales consultant was disorganized, inattentive, and unprofessional. Communication between loan officer, title company and sales consultant is non existent. No one knew when anything was happening until I told them. Upon completing the walkthrough we saw how messy and dirty Lennar kept everything. Trash everywhere. There is still some items under our carpet that we can feel with our feet when walking across the floor. The walls are bowing so much even guests realize. The grass/ soil is littered with plastic, brick, and nails when digging to change a sprinkler head. My home insurance was cancelled because the title company did accurately record what insurance company I was using. So I had to pay out of pocket for my insurance policy after realizing my insurance was cancelled and then get a check back from Lennars insurance team. Utter disaster and horrible experience. ... More

What can I say….for it being my first time buying a house, this was the worse experience ever. If I buy another home, later on, I’ll make sure it isn’t with Lennar. Try contacting them and seeing the status on everything….no response. Oh, by the way, you need 13k tomorrow for the closing. They moved the closing a week early and expect you to have the closing cost for the next day at 4 pm the day before—worse communication between buyer and seller. House has had so many issues that when you put in a work order request, they want you to sign that it’s been fixed even if it hasn’t even been looked at. Like who closes the request before anyone ever looks over it. Just have to say, I won’t be going with Lennar ever again. I’ll pay the extra money for better service and quality. ... More

Communication fell off a cliff after purchase of home and could not contact team unless I physically drove out there. Deadlines were continuously missed and since moving in there have been many things falling apart that should not be. Trim is falling off, there are cracks EVERYWHERE in the drywall, we are still missing pieces to our home, our dishwasher broke the first time we used it and weve been told it will be months before it can be fixed. We moved into a new home to minimize issues with repair but every weekend we are fixing something that is broken. The only thing that makes this house enjoyable is who I spent it with but for the amount we spent the quality truly has missed the mark. Yes we did a walk through, but even with a walkthrough that took over an hour there was not enough time to catch the extent of the damages to the home even before we moved in. ... More

When we were first shown our Lennar home, we were very eager and excited about the home and the neighborhood. We signed our contract in October and we’re told our closing date would be December. I understand that there are supply chain issues and other things out of Lennar’s hands that caused a delay in building, but we did not close on our house until the end of April. Lennar’s communication (or lack there of) with us and our real estate agent was absolutely terrible. We were given 5 different closing dates, yet did not find out until the week of, that our closing date had been pushed with no estimation of a new closing date. This was extremely frustrating as we had made plans to move out of our housing, but then we’re left scrambling at the last minute to figure out housing 3 separate times. Lennar was never clear on when we would close and everything felt last minute and rushed. There was also clearly no communication between the different silos of Lennar (sales, mortgage, construction, etc) because we had multiple people telling us different dates for our orientation and closing. Even after our final walkthrough, we still had some issues that were not resolved. Looking back, the whole process was such a headache and I’m not sure I would ever buy a Lennar home again. ... More

Not able to lock the price and lock the rate.

My experience is not the best overall. I will say the our salesman and our closer / finance gentleman were extremely attentive and went 100% out of their way. They were the ONLY reason I didn't walk away and stayed with the homebuilder. I have owned a Lennar home before and my previous husband actually was a construction manager for them so I know the product very well. I have also owned a DR Horton, Antares and a Highland. Lennar is by far has the spottiest workmanship, esp. now, not like before. I don't want to hear nor care about the pandemic, that does not mean that the workmanship and the materials should be crappy. I could see it taking longer but it shouldn't be subpar. My house was the dumpster of the block while being built so all contractors threw the trashy materials in our yard and broke a lot of brick. then my driveway is literally melting away, the top layer spalling away and they dont want to repair it. my roof leaked in the bathroom and the AC repairman just left and also he gets alot of repairs from them and that our roof and attic has issues, you can literally stand in the attic and see daylight and see the workman truck. he started laughing when we asked is that normal and should we see that he NO not at all. they left me no brick, they should always leave a stack of at least 12 bricks. the ones they had to replace before we closed DO NOT even match. big eye sore. My sprinklers are still not working properly in the front yard. all this and I have not even made my first payment yet. I 100% regret buying this home. I just wanted a home that I come home to and be proud to come home to and call home and be my safe haven from everything we are having to go through with my grandson. ... More

It’s not been a good experience. No one responds to work orders.

The house was flooded while under construction, seemingly due to lack of oversight that would have caught it before the damage was so extensive. We fear that we have mold that will affect us later. Delays in completion cost us a lot of money, part of which ($1,000) Chad with Lennar said we would be compensated for, this never happened.

I had a horrible experience with Lennar. The communication was horrible. I received "update" emails for the building process but, it was not correct. The building process was about 2 weeks behind from what the emails were saying was done/ to be done that week. During the scheduled "closing" week, I received communication from the Lennar team threatening to cancel the contract because I was not using their Lender. THE HOUSE WAS NOT CLOSE TO FINISH at the time of. They expected us to do a walk-through of an unfinished house that did not even have power or water running. They even forgot to install a window. I had to notify them of this error. Once the house was completely finished almost two weeks later, the house looked great, but I definitely would not rebuy with this builder. 4/10 would recommend. ... More

Building during the COVID pandemic is not easy. Working in the industry I knew going in that there were going to be delays and issues. What I did not expect was the poor work done with the materials that they did have. With Lennar, their marquee promise is delivering a showroom ready home. That is not what we have received. Delays and issues aside, if the work done was worthy of the price paid (and it would have been if it was truly showroom ready) I would be giving 5 stars across the board. Unfortunately, this has been from what was promised.

The main issue my wife and I had with lennar was the lack of communication during closing from the loan officer, loan processor and a little bit from the sales rep. Important things were not communicated to me, which complicated the closing a bit. Luckily my real estate agent was able to guide us and help us. At closing, we found several other people complaining about the same issues. The only thing that saves lennar from 1 star is Bill, who did the walk through with us. He was more than helpful.

Our house got pushed back multiple times with little to no transparency, leaving us in a bind with living arrangements. We continuously asked our representative to be upfront and honest about our buyers experiences and situations but he continuously told us “it varies from house to house” rather than being transparent. We’ve ran into a couple issues after living in the house which has taken months to be resolved and required us to continuously reach out to multiple people and parties for solutions. Overall the virtual signing experience was very smooth and super simple and convenient when it came to closing. We love the house but not sure we’d go through this experience again. ... More

I spoke to 4 different people letting them know each time that Id rather pay more money than use the Lennar mortgage company. Terrible sales ethics on your part. This one terrible part of the experience is what ruined it for us. Don’t email/call me about this. I’m tired of talking to your people.

House wasn't even finished during walk through Work is done cheaply Exceptions to close took 3 months to finish Bill with warranty would set up appointments you couldn't attend so work wouldn't get done Don't buy with Lennar

We like our home. However, the customer service experience is not great and horribly inconsistent. We would never recommend using Lennar Mortgage, terrible experience. I don’t think we would ever purchase a Lennar home again.

Disappointment in finished product, communication and followup.

Make sure you look at every little detail when doing walkthrough.