Lennar Reviews in Dallas, TX

Builder was okay to work with. Lack of organization when it came to my closing date due to not having my CO which caused closing to be moved several times. Because I signed a materials shortage addendum some of the materials did not seem to be of equal value as to what was in the model. Mostly pertaining to the showers in the home. Also did not like my new home orientation advisor who was at my walk throughs. He was rude and argumentative throughout the whole process. He would argue about things such as how my elevation should look, which the builder did fix . Then in order to get me to sign off on repairs he sent pictures to me but did not include full pictures disclosing the items were fixed. I refused to sign and he proceeded to tell me to “take it or leave it”. If that wasn’t enough the new home orientation advisor proceeded to tell other homeowners at their orientations about me and our disagreements. The sales associates and builder were nice to work with. But the new home advisor makes me sick to my stomach just thinking about it. Really did make me reconsider moving in to a different property. ... More

I was originally told my closing would be June 8th when I put a contract on the house. Almost every other week my closing kept being put out. There would actually be weeks gone buy that no construction work was done on my house. I finally closed on July 23rd. This was an extreme inconvenience because I had sold my house and had to stay in a motel. I have numerous text messages in my phone to verify the above information. Also the landscaping is terrible. I pointed it out to the Lennar agent and at walk through. I did a work order on it and was told that landscaping is no covered. You can barely walk on my sod and it has sunken drastically since I have taken possession of my home. ... More

I would never buy another home built by Lennar

Sales people are not professional.

I do have very bsd experienced with real stat i would not recommended no one Lennar

My broker did not get paid and sales man kept her commission even though she went with me and I let him know via message that she was going with me. They stated that she didn’t walk in with me the first time that I walked in to ask questions, however, I was never told that she wouldn’t be getting a commission even though she went with me to all the walkthroughs/inspections. We contacted his manager and higher ups and no one cared they also responded in a rude and unprofessional way making me think that they only care about making a sale. This put me in an uncomfortable situation as I became liable for her commission. I will never buy another Lennar home in the future or would recommend anyone. ... More

The buying experience was extremely stressful. There’s no guidance and communication. There’s a ton of urgency asking for this or that but, when I asked questions it took days to get an answer. The sales people just assume you know the process but, when you’re a first time buyer it’s very stressful.

Buying a lennar home is not for the weak, loan officer's are terrible, unknowledgable, Unorganized and truly do not have the customers interest in mind. That goes all the way to management, my l9an officer kept putting blame on others and not fixing anything such as my disclosures being incorrect multiple times and him saying that it didn't matter only the final one matters. Then a manager took over my loan, and he was rude and disrespectful, stuff sent incorrect disclosures, and then chose to tell me I was "high maintenance" because I had to reach out to him everytime something was sent to me instead of him doing his job. Then closing day came, we had communicated many times that my closing was virtual, then the day off he told me an hour before that my closing was now in person, the office is more than an hour away. Had no respect for me or my time. Once I arrived to the office to close he was informed I was there. Chose not to even come and introduce himself until his higher up told him too. To sum it up, buying a lennar home is a nightmare and not for the weak. The only person I am grateful for is Mark, he was my sales consultant, he was there every step of the way and was truly incredible. If it wasn't for Mark I would have quit the process and not bough this home. ... More

The builder could’ve done better with materials used to build the homes. Lennar at Woodcreek has slabs on the back of their homes but the Chamberlin community across the bridge does not even though the prices of the home were exactly the same. Lennar, build the street like $200k homes instead of $330k homes. If you look at other builders in the community, they’ve put in effort in providing the best stones and bricks. Lennar doesn’t care as long as they get their money. I’m disgusted and will be selling soon. Won’t be dealing with Lennar again. Unless they fix their mistake . 1 star Customer service is good when it comes to responding to issues in the home. I give them 5 stars. Underwriting was horrible. I should’ve walked away instead of sticking with them. -5 stars Watch out for the 2.8 % tax in the Fate, TX area. That’s about $600 added to your mortgage . 1 star ... More

Not the most pleasant homebuying experience since this was my first home. Lennar needs to strongly improve their customer service, hire quality contractors to repair the home correctly the first time, and become more transparent with the homeowner about buying a house through Lennar.

Whole home buying experience was not good still waiting on supervisor to call me back.

We had our closing March 10. We drove from Colorado to Texas into a winter vortex with 2 labradors, 2 cats, two cars and a trailer. Got stranded in the blizzard. Our trailer got stuck at a hotel with no rooms. So we slept in the car freezing all night till we could get towed in the morning. We get to Frisco Tx on March 9 stay in a hotel. (Remember we have to get 2 cats and two dogs (one’s a tripod) in the hotels for the past few nights driving. Always have to take an elevator.) Now Lennar only does virtual closing and we have to be out of hotel by 11am. They want the closing at 10am. 10am they could not get their end to work… over an hour trying and now we have to be out of hotel. Now we have to try to find Wifi somewhere to finish the closing. As we leave one of our cats escapes. We try forever to get her back but finally do. McDonald’s and Starbucks nearby have no space for the trailer to park. So we have to keep driving around till we found a place with WiFi and a spot to park trailer. In this city that was a nightmare to find. But we finally find a place get and start to close on the house. During the closing she did say March 11 was marked in some areas. I said it has March 10 then for some reason they changed to March 11 but talked to (won’t mention her name here) and said we needed it back to March 10, so they changed it back. And it was changed since we were online with someone for closing on the 10th with an appointment for the 10th!!! So she changed the few areas that still said 11th. We paid cash for the house. We were set; so we headed to the office to get our keys. We are tired, stressed and just ready for this nightmare to end and get into our home. At the office we are told we can’t get our keys…try again tomorrow. What?? You have our money..we just closed …they said at closing we can go pick up our keys….why?? They say….You are scheduled for the 11th to receive your keys. Come back tomorrow. Just thinking of going through another hotel stay with our pets..almost losing one, carrying the tripod Labrador into the hotel again. I lost it. I was calling everyone. We were out in the car for 5 hours with our two cats and two labs in the heat in front of the office begging for our keys!! We had closing papers, confirmation they had our money..house completely paid for and we could not get our keys!!! Finally after all day waiting in our car in front of the office..sweating..dogs panting …we got our keys. What an awful company to buy from!! We were warned not to buy from Lennar but did not listen. Lesson learned. Listen to your friends and family when they say something is bad!! ... More

My experience from start to end was worst. Lost of lying from different Lennar Reps in terms of what they are telling verbally and cheating with signed doc. Hiding lot of details from customer up front. I made sure to convey my experience with my community who are heavy in investment in real estate to beware from scamming Lennar with all proofs I had. Thank you, Vimlesh

My home buying process was a roller coaster, to say the least. It started with a classic bait-and-switch tactic regarding the deal, followed by misleading information about loan qualifications. To get me interested, I was told that I qualified for a USDA loan based on my circumstances. However, after I submitted my earnest money—which is supposed to be refundable—I was suddenly informed that I didn’t meet the qualifications after all. This was particularly frustrating because my agreement to move forward was contingent on using that specific loan. Despite that, they refused to refund my earnest money. To make matters worse, the loan officer was incredibly unprofessional. He changed the financing type without informing me—on three separate occasions—and continued to send Docusign documents without explanation. When I asked for clarity and requested to be notified before documents were sent, I was brushed off. Needless to say, if I ever had to work with Trent or Chaz again to purchase a Lennar property, I would absolutely take my business elsewhere. ... More

I’ve owned several homes and understand the process of buying and selling real estate. From the sales process to final close, it was bumpy and riddled with issues primarily around communication and a lack of clarity in details. Additional issues surfaced in general knowledge related to titling the home as I wanted. The initial response brushed it off then later was casted as a “I’ve never seen it done like that in 20 years” approach. I finally got it resolved as I initially wanted by pushing the issue further. The mortgage process was poor and lacked understanding and direction. The process attempted to mechanize something that ignored nuances of individual circumstances. Build quality of the home is ok. Although the details matter such as paint quality (chips real easy when doing a basic wipe down), picture windows in common spaces, inconvenient placement of light switches, and sloppy caulking and paint in various spots. Also, nearly all the door knobs came loose. Minor things to fix but Lennar is strict about their warranty and not doing work that will jeopardize that set up. I’m satisfied and neutral on the quality. But ask me in a year after I’ve had time to live in the home. Our family will stay in the home and make it our own. But I will never buy a Lennar new build again after my experience. ... More

The representatives at the Lennar office for Eastland Crandall showed little effort in assisting, and their response time to emails and texts was disappointing. Also, discrepancy between the website listing and actual appliances.

I had lot of issues to close my recent home with Lennar. They didn't include my realtor name in my closing. I called customer service for some issues, but the response was very rude.

Words can no longer describe what we’ve been through with Lennar. Home & Materials - scary cheap Communication - nonexistent Proactivity - only when you remind them Price - reasonable Thank goodness for Billy the construction manager, he’s been a blessing.

The entire process using the internet and “portal” was a nightmare for this Baby Boomer! Everyone I encountered assumed I knew how to navigate, upload, download, scan, import to a file - and I still don’t! AND - I didn’t have a computer or the internet, so this experience left me with a bad impression of Lennar. I was treated like an absolute moron because I didn’t understand how to present documents or find one to sign!!!! And when I did ask for help, many people were impatient with my lack of understanding the technical lingo. Very unpleasant experience

My home buying process (1st time) was traumatizing. I was so excited at first but Ronnie was a huge bully and Jody was very condescending. Everything was rushed I had no time to think or weigh my options on anything . Ronnie made the experience the worse she was so rude and pushy. Jody would try to be helpful at times but her delivery and tone always seemed ask if I was bothering her. I wanted to back out so bad the only person I had a positive experience with was Taylor. When we did our walk thru she was nice informative and willing to help

Buying a home should be a time for celebration of a great achievement, instead, with Lennar Homes, this was a frustrating and disheartening experience. I paid cash so this should have been a seamless experience. However, with the exceptionally poor communication with all Lennar employees I worked with, the closing nearly didn't happen. Lennar staff refused to give me the keys to my home hours after funds had been wired, because I would not fraudulently sign paperwork of things they had not done. I understand that Lennar is a lower cost builder, but that shouldn't mean you get discounted and poor customer care. ... More

This is probably the last home I will purchase with Lennar. The entire experience was extremely frustrating, once the initial agreement was done with Lennar, I had a terrible time getting any response from the sales team or the finance team. They had six to seven weeks to close the loan that was done through Lennar finance, however I got CD an hour before the actual closing was scheduled. No response to any question whatsoever, they just refused to answer emails and phone calls. My agent and I escalated as well, the management is also just about as irresponsible and irresponsible. I am glad that harrowing buying experience is behind me. ... More

I don’t feel it’s worth what I paid, after moving in.

Couldn’t even get my correct name on the title.

Multiple issues upon moving including massive unfinished hole in pantry wall in which ants swarmed the kitchen less than a week upon moving in. Leaks in sinks. Problems with scheduling people to come out for repairs. The people that have come for repairs have been polite and overall helpful, however, in a new home these issues are disappointing. These are on top of the lack of communication from sellers and mortgage and issues that my realtor has never seen. And losing home insurance because Lennar never paid the first prior to selling installment.