Lennar Reviews in Dallas, TX

Unfortunately, we had the worst service and now can’t get anyone to help communication by sales rep and managers was awful I am waiting still til today for Greg to call me who is hire up in sales it’s been death ear on top some one after paying homeowners insurance hippo cancelled insurance due to Lennar agent requested it very bad service all the way around had to live out of hotel with kids lost 2,500 was told I would get reimbursed and never did guy sold me a home he wanted and we had no choice than to loss more money

Poor customer service by sales agents .very rude and unprofessional responses.

Lennar does not respond to request after they have received your down payment. The worst company to work with in my opinion. Please do not go through Lennar if you can avoid it.

If I could give a 0 I would. I have barely been in my home a month and the paint is already chipping on this cheap siding y’all used. Some of the door knobs are loose. I called to get help with the thermostat you wanted to do a virtual call and couldn’t help with something so simple. I referred 2 friends which I’m sorry I did because y’all gave and is still giving 1 a bad experience. My sales person the one who sold me the house asked me who was my sales person when I went in the office to tell them that the fridge they promised me was not in my home. I was in total disbelief I said YOU ma’am. My house had so many things that needed to be done I couldn’t believe because of it being a new house. I was like did they think they were building it for a baby doll or dog. The shingles weren’t properly put on. I will not recommend anyone else to purchase a home with you all again. ... More

Worst sales team experience i have ever had.

The customer service was terrible. We didn’t know what was going on from day to day. Representative didn’t want to answer phones

It’s been a roller coaster ride since the day since we signed the contract. Just to highlight our issues: - construction/closing delayed multiple times from December 2022 to April 2023 eventually. - the workmanship is below par at best. - the walls are not straight. If you point it out, the standard response is that it is within spec. - window sills are misaligned. I had to follow up almost daily and eventually fixed it on the morning of closing. - The paint used and the job is shoddy. Wipe with a damp cloth and the paint comes off! Even the lightest touch will scuff the walls and remove the paint. - the contract had one color for the cabinets but we got the house with a different color altogether. Thankfully we liked the new one. So worked out for us. - the floors are squeaky! - the one positive thing is the warranty and service team (although they reject a lot of items as being “within spec”, they fix the other stuff pretty quickly. So to sum it up, make sure to walk each and every room of the house and inspect it from top to bottom. After you close, neither the sales team nor the construction team will bother to respond with a helpful answer. ... More

Buying home with Lennar is nightmare, I would not recommend anyone go with Lennar at least in Sutton fields. 1) To start with Ronnie (sales agent) She is one point of contact who gave me 20 min to select a home and never picked my call after booking, responds only text message, no regular update on construction or meeting with construction manager. For any questions asked she was rude and will threaten like you can cancel your home if you are not happy. No updates provided as a courtesy to us on changing home Brick color, removing vinyl on bed room or delay in construction time. I must reach her every time to get weekly update. She will provide default answers like construction delay or no updates from construction manager, Never provided specific details. Two of my buddies booked home with MI in my street Sutton fields, I was part of walk through and closing, they took responsible for every item and had really good home busing experience. After that I would never recommend any one to go with Lennar. 2) Walk through is less than 15 minutes and sent me document in mail only 15 mins before inspection while I was driving to inspection, Sprinkler or Sod was not covered in inspection and it is not part of warranty. Sod provided to home 4316,4317,4321 and 4312 tartt ave are 4- Quack glass weed. When I asked during inspection solution provided is we will mow it before closing. All the concerns I said during inspection was not documented and inspection person said we will address it and will do pressure wash home before I close it. After getting the Keys home was untouched and none of the issues are addressed. When I asked sales agent, she asked me to go to warranty. Warranty people say exterior is not covered in warranty. (Door threshold is full of cement, Patio is covered in mud, insulation was removed in attic and not placed back under A/C unit.) When all 4 homeowners raised this issue to Wayne on the second day after closing, he inspected home and said it is from soil. When I pulled sod out and should him it from sod, he has no answer. Then move on and saying this is not covered in warranty. That shows lennar has no Quality control on Sod purchase. Even now all 4 home owners have no clue how to get red of quack glass (which has no herbicide to control it) Nursery and lawn experts recommend to resod or kill and reseed entire lawn. Would like some one to come and see the Sod provided to us, who is genuine and ready to address issue. Will continue writing my lennar home buying/after sale experience in all possible forums and groups until we get any solution from lennar. ... More

My loan and mortgage officer Anna and Deacon were completely unresponsive for days leading up to closing and terrible about returning emails, texts, and phone calls. Very frustrating process. Our salesperson Trent showed us online a home with wood flooring and when we asked for photos of the home he sent us two photos are night showing very little. When we saw the hole with tile flooring and were upset he just said "well it was in the contract."

Working with Lennar was a nightmare. I’d heard negative stories from friends and my real estate agent about buying a home from Lennar, but I’m usually a pretty easy going guy, so I didn’t expect to actually have any issues with them. I was very wrong. Two of my friends who were also moving into this development backed out of their contract and sacrificed their $3,000 deposit because of how bad their bad experience was. Instead, they went with a DR Horton development and loved it. I decided to stick with Lennar, but in retrospect, I wish I would’ve backed out too. Their communication is horrible. They don’t respond to most emails, texts, or calls. They didn’t schedule a closing date and time with me until a couple of days before, which by that time, I’d already had travel plans and had to make adjustments. They changed the flooring for my house from what they had initially told me, and didn’t even bother to give me a heads up. They tried to strong-arm me into using Lennar’s lender, even threatening at one point that they weren’t going to let me close if I switched to my preferred Lender. On closing date, they promised that they’d have the certificate of occupancy from the city that same day. Because of that, I agreed to go ahead and close. However, when I went to get my keys the next day, they wouldn’t give them to me because they still hadn’t received the certificate. I felt tricked and manipulated. It was incredibly upsetting that I had just bought a house and couldn’t even get my keys to move it. Immediately after moving in, the garbage disposal and dishwasher stopped working. My mailbox key didn’t open my mailbox. Instead, it opened someone else’s mailbox. Lennar is having to reprint keys to my box, and to this day, I still can’t access my mail. But I can access my neighbors mail. They haven’t responded to me or given me any kind of update about when this will be fixed. A month in, and my cabinets are pulling away from the wall (which isn’t covered by warranty), so I have to fix the issue myself. I closed on my house over 6 weeks ago, and I still don’t have a working dishwasher or garbage disposal, I can’t even access my mail, and I’m having to fix cabinets. ... More

Do not recommend buying homes from Lennar ever. The home is fine, and we enjoy it compared to paying considerable amount of money to rental agencies, and we had to do a lot of work to our home after we purchased, in order for it to feel livable. The process of buying a home with Lennar was 0 out of 5 stars. We almost didn’t go through with the buying based on the communication and lack of willingness to fix issues with the home prior to close. We were so frustrated we were willing to lose our 3k deposit. If you do happen to buy a Lennar home, know that you will like your home as long as you invest your own energy into making it better. 100% get your own inspection done and be thorough. Give yourself a good 30-60 extra days before closing so you don’t get stuck with all the builders mistakes. And be prepared to spend extra out of pocket to upgrade the home or fix things they won’t fix because they’re not compassionate humans, and they work for a corporation that doesn’t allow them to admit fault anywhere. Process - 0 of 5 stars Home - 4 of 5 stars after we fixed all the issues and upgraded the builder grade install options Yard - 1 of 5 stars. Tree is nice and the irrigation is great to be connected to Yardbird, but the landscaping will have to be all redone. Our entire backyard is mud anytime it rains. ... More

I just moved in to this brand new construction and I found out how bad the finishing and the materials quality are poor: all doors and baseboards are chipped, the guest bathroom tub is broken, toilette lid is broken in the master, appliances have dents, garage walls and ceilings not painted, cracks in the garage ceiling and concrete, cracks on the patio concrete, etc I submitted a SR to have things fixed before I move in to the house and they insisted in doing an online inspection even though I informed I have no internet connected in the house and the 5G signal was bad. All Service Requests have been close as they have been fixed and never have done anything yet. Very bad experience ! ... More

This is my second home I bought from Lennar and it is the worst experience I ever had. First, The seller is empty promise, example - Promise to close on Oct, Nov and finally close in Dec. We agreed not escrow property tax in monthly payment. last minute still want to escrow and penalty 1% of I want to take out the escrow. I bought 8 houses in my life so far, I never heard such thing that you have to escrow property tax, they said company policy, if it is than let us know before we purchased and put the deposited. I am not happy with the house detail finish, however I got to moved out of my renting place, because I told my LL that I move out on that day. otherwise I would not want the house. I will not recommend friend and family to bought from Lennar, At least from this sell person name (Joshua) and read the fine print. ... More

No Comment at this time.

For poor service and attention to details from Lennar lender. Made several mistake and miscommunications throughout throughout the process. Myself who is in the financial industry and worked as a Mortgage specialist found this process to be very difficult with horrible communication. After closing we arrive back to the home to find the contractors from next door tracking mud in the home eating. They had finger prints on the wall and etc. when I contacted the builder they stated “Lennar never marked the house as sold”. So the contractors were hanging out listening to music during there lunch break in my new home. As I don’t think that justify why we had to move into a now dirty home with marks and dings throughout. We found several issues that weren’t fixed following the walk through and inspection that created a long process for us to try and get completed. This was no where near a pleasant home purchasing processes. ... More

Not very happy about alot issues

It’s definitely not a good experience with the Lennar. The work quality is very bad and not satisfied with the construction quality.

Overall bad experience due to sales office.

Actual builder, Brad, is great! Super responsive and gets things done correctly himself. Salesman, Tommy, is a completely different story. He rarely if ever responded to questions or issues addressed.

I am local to the home office, but was forced to close via remote video. Therefore no one was face to face to hand me the keys to my home. I asked how this would be handled and was assured they would have my keys at the neighborhood model home. I reached out to them after closing and was assured someone would be at the model home to provide me my keys that afternoon until 630PM, I drove the 45 minutes to the model home and no one was there. This started the lies and misinformation for the next 72 hours. I was told multiple stories about what the issue was. Finally they admitted they had lost the keys, when I asked for a solution I was met with contempt and lack of empathy. It took them 72 hours to finally change the locks and provide me with keys to my home. However they also lost my mailbox keys, since they were with the original set of keys. This took two weeks to resolve and only after they had miraculously found the lost keys. When I asked for compensation for time spent locked out of my home I was met with ire and treated as if I was in the wrong. I still have never been made whole and essentially tossed aside. This seems to be an issue with Lennar as the same thing happened in 2018 when I bought a different house they had misplaced the keys however at that time the sales rep was on top of it and we had the keys within a few hours. I will never buy another home from Lennar. ... More

Overall horrible experience from start to finish....and I ended up going with another builder!!!!

Even after 3rd party inspection they said fixed AC but they cheated, very first day ac stoped working I had to stay with our AC for 5 days, now it's Gas leak from stove even though it's in warranty they don't take responsibility and making us wait 10 days without cooking. Floors are uneven , every bad workmanship, they dnt fix issue.

Sales in this area are terrible - if you are looking go to Anna or McKinney as they have responsive sales people, not here. After closing when I took possession I arrived to find my house unlocked, the door scraped and a stain on the carpet. I contacted my salesperson and she replied "ok". Items I was assured were completed indeed were not. I could continue but you get the picture. The closing experience was great! My loam officer was incredible and made it easy.

Not impressed with the quality and workmanship

Team at Lennar will not even resolve issues that were pointed out before closing. Their VP told us to take it or leave it as they are not going to repair the fixes we pointed out. Example, screws were not covered in the garage which should have been. Entry had pink all over the entrance. They do not stand up their core values - https://www.lennar.com/about/core-values