Lennar Reviews in Dallas, TX

Lennar responded:
Thank you for sharing your feedback. We’re very sorry to hear about the challenges you’ve experienced with your home, including the issues with materials, workmanship, and landscaping. If there are any items that you feel need to be escalated, please email CorporateCustomerCare@Lennar.com so we can review and assist. We hope that, moving forward, your home provides comfort and enjoyment and that your experience improves. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good morning Elliana, we're sorry to hear that we fell short of delivering the great homebuying experience you deserve. If you still have any outstanding questions or warrantable concerns, please reach out to your local customer care team by submitting a warranty/service request through your Lennar account. This ensures your request is properly documented and prioritized for a prompt resolution.

If you feel the need to escalate the issue, please email the details of your concern to CorporateCustomerCare@Lennar.com so we can follow up with the appropriate team.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good morning Naga. We appreciate you bringing this to our attention. We’re truly sorry to hear you feel you had unfair treatment, particularly during the loan process. That’s far from the standard we aim to uphold, and we regret that we fell short of your expectations. Moving forward we hope to earn back your trust. If there are any outstanding warrantable items, we encourage you to submit a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate team.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we strive for. If there are concerns you'd like us to follow up on, please email us at CorporateCustomerCare@Lennar.com.referencing this review and including any additional details will help us understand where you're coming from and how we can assist.
Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your thoughts with us. We’re truly sorry to hear that your experience fell short of expectations. If there’s anything still unresolved, we’d really like the chance to help—please email us at CorporateCustomerCare@Lennar.com and reference this review so we can look into it. We do hope to regain your trust in the future.
Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Thank you Jalynne for your feedback. We're sorry to hear that your experience didn’t meet your expectations. If there are outstanding concerns you'd like us to review, please reach out to us at CorporateCustomerCare@Lennar.com and include details from this review.
Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Good morning Morgan and thank you for your honest review. We're disappointed to learn that your expectations weren’t met, as our goal is always to provide a positive and lasting experience. If you're still dealing with any issues that may fall under warranty, please reach out to us at CorporateCustomerCare@Lennar.com and reference this review. We'd appreciate the chance to make things right by connecting you with the appropriate support. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good afternoon Parveen and thank you for sharing your feedback. We are sorry to hear that your home did not meet your expectations.
Moving forward, if you have any questions or warranty requests, please do not hesitate to contact your Local Customer Care Team by submitting a warranty/ service request using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon, Richard, and thank you for taking the time to share your feedback. We're sorry to hear about the communication and quality issues you've experienced. We’re committed to providing an improved homeowner experience and earning back your trust.

If there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review.

Moving forward, if you have any warrantable items or questions, we encourage you to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is documented and prioritized for quicker resolution.

Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Antonio, Thank you for sharing your feedback with us. I am sorry to hear we have not met your expectations. I will be sharing your feedback with upper management for their review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Good morning Bikram, and thank you for sharing your feedback. We are sorry to hear the community has not met your expectations and that the closing process was extremely rushed. We hope that moving forward, we can earn back your trust by offering an improved homeowner experience. In the meantime, for any general questions or warranty-related issues, please do not hesitate to contact your local customer care team by submitting a request online through your account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for your review. We’re sorry to hear you feel you were given false info and we did not meet your quality expectations.

If you have any outstanding warranty items that need attention, please email us with the details at CorporateCustomerCare@Lennar.com and reference this review so we can assist with the follow-up.

For future warranty issues or questions, please continue to reach out to your local Customer Care team by submitting a warranty request through your Lennar Account. This helps ensure your request is properly documented and prioritized for faster resolution.

Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Varun, Thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We take your feedback seriously and we would like to offer further assistance with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed.

Sincerely,

Lennar Corporate Customer Care

Lennar responded:
Thank you, Dennis, for your feedback regarding your recent Lennar home purchase. We’re sorry to hear that we haven’t met your expectations in terms of product quality or workmanship. We understand your frustration with closing on an unfinished home, and we sincerely apologize for any inconvenience this has caused.

If you have any warranty-related issues or questions, please don’t hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar account. This ensures your request is properly documented and prioritized for a timely resolution.

Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon William, thank you for your recent feedback. We are sorry to hear you feel your home buying experience was a rip-off. We hope that we can earn back your trust and provide a better experience as a homeowner. If there are any outstanding items to be resolved, please send us an email referencing this review with the details to LennarNews@Lennar.com so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good morning Chanse, Thank you for sharing your experience with us. We are delighted to hear that you love your new home. However, we sincerely apologize we did not meet your expectations in terms of workmanship. We have shared your feedback with upper management for their review. We appreciate your patience as we work to address these concerns. Moving forward, If there are warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for taking the time to share your experience Kaennon. We are truly sorry to hear this was your worst home-buying experience. We regret that we did not meet your expectations.
We hope moving forward we can regain your trust and offer a better experience in the future. If you have any warrantable items or questions, please reach out to your local customer care team by submitting a warranty request through your Lennar Account. This will ensure that your request is documented and prioritized for a prompt resolution.
Thank you for giving us the opportunity to improve. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Santina, we are sorry to hear we did not meet your first-time buyer expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you Karen, for sharing your feedback. We are deeply sorry to hear about your disappointing experience with your home-buying process. Your comments are very concerning, and we take them seriously.
If you would like to share details of your experience, please send us an email to LennarNews@lennar.com referencing this review so we can share it with the appropriate team. We want to ensure that such situations do not happen in the future.
We value your feedback and are committed to improving our services. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced regarding the materials used in your home and the condition of your driveway. If you have any general requests for information or warrantable issues, please submit a service/warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Lennar responded:
We are sorry to hear that you did not have a good Homebuying experience with your Loan process. We hope that moving forward we can offer you a better experience as a Homeowner. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good morning Julie. Thank you for taking the time to share your feedback on your recent Homebuying experience. We apologize for the communication issues you experienced. We are committed to providing you with the best possible Homeowner experience and are here to assist you with any questions or concerns you may have. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Additionally, we are excited to announce that you can now use the Lennar app to submit warranty requests as well! The app provides a convenient and user-friendly way to manage your home warranty needs right from your smartphone. ... More

Lennar responded:
Thank you, Brian for taking the time to share your comments. We are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Lennar responded:
Good morning Nguyen,
We sincerely apologize for the inconvenience caused by the open building permit on your new property. We understand the importance of having all permits closed and the frustration this must be causing you.
We are committed to ensuring a smooth and stress-free experience for all our homeowners. I have shared your review with our DFW team for their review in order to prevent similar situations from occurring in the future.

We appreciate your patience and understanding. If any future issues need to be resolved, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Sincerely,
Lennar Corporate Customer Care ... More