Lennar Reviews in Fort Worth, TX

Poor communication.

Like I said before, the house is very nice home Lennar Home by an experience it's very great, but there was a lot of paint spots and glue on our ground or floor. We asked for it to be clean and it was not a lot of the wood trim inside the house looks like it was just used trim and they just stuck it up on the wall couple spots in the ceiling where the paint is cracking. All this was supposed to be addressed and it was not.

Overall all review 2/5. I was the one calling Mortgage, sales rep and even had to escalate the matters to management so I can get some type of answers. Never knew my closing date until a week prior. Sales rep, Brycen never gave me no next steps after the earnest money because "he was to busy taking care of other clients" even though I should've been treated as a client as well. Very disappointed that it felt more of a job for me to get a house with you guys then it was a process like everyone else says it should be

[TRANSLATED FROM ES] Everything is new and obviously that's why we decided to buy a house.

The lack of marksmanship from the contractors. Landscaping is so lumpy, trim is not straight, outlets ***** just to name a few. Below standard marksmanship

Our experience with this company.

Customer service experience was terrible, my sales person Brycen ghosted us during the entire process. My garage door and A/C failed within the first 2 months.

I've had a hard time getting a clear response from Lennar about the community mailboxes at Pecan Meadows. The local post office is adamant that Lennar has the community's mailbox keys, but when I called multiple people at Lennar including the head of *****, I'm being told that the post office has them. I even spoke with a regional superior from the post office who advised that someone at Lennar had misplaced the keys and now they're having to rekey all of the community boxes. This is not much of a surprise, as my house key was misplaced on my closing date and I was left without access for 3 hours until someone from Lennar was finally able to locate them. Bottom line is, I bought the home from Lennar and Lennar should get me my mailbox key. I don't care who owns the box. I'm 4 months from closing and still have no access to my box with no clear answer as to how I will be able to gain access once the boxes are rekeyed. Before this the Lennar process and actually getting into the house was easy. I didn't expect to move into a house so expeditiously and for the rate I received. I will say some of the workmanship wasn't the best. I did have to have doorstops redone and the threshold had a wide gap at the bottom of the entryway door. I also still had bright neon markings leftover from the builders, as well as paint specks on the floors and in the sinks. Thankfully, I was able to get in contact with the head builder who was able to address my issues quickly. ... More

I would have gave a five star to everything but there are a couple issues I had. One was the construction people left a lot of trash and lose rock all o er the place two the pond in the back is nasty and has no running water.

Besides, the closing was a nightmare. The loan officer was rude and didn't respond to most of my questions of the closing process. I requested my complain to be elevated to the owners or corporate office but not sure that was done. I never received an apology or a follow up of that bad experience.

[TRANSLATED FROM ES] They must improve communication between people in the Spanish language.

Purchasing my first home should have been one of the happiest milestones of my life, but this company turned it into the most stressful and frustrating experience I've ever had. From the beginning, there was a clear lack of communication. It constantly felt like no one knew what was happening with my file, and I received conflicting information throughout the process. It took over a month just to receive loan approval, and I was asked to provide more than 50 conditions. At one point, I was even accused of fraud, which was incredibly upsetting and handled without any professionalism or empathy. My loan officer was one of the biggest issues. Communication was often passive-aggressive and eventually became outright rude. After I voiced concerns about the way I was being treated, I genuinely felt like the process became even more difficult. Whether intentional or not, it certainly felt retaliatory. My closing date was delayed multiple times. I took several days of PTO from work expecting to close, only to be told just hours beforehand that we still didn't have clear-to-close. The constant delays, lack of updates, and poor communication caused unnecessary stress and financial inconvenience. Unfortunately, closing day was no better. My realtor caught an error in the closing documents where a credit had been duplicated, making it appear that I was owed more money than I actually was. Instead of correcting the mistake efficiently, my closing was stopped and my file was sent back to underwriting. I sat at the title company for over five hours waiting for approval. When the revised documents finally came back, the numbers had changed again, and I was no longer receiving my earnest money back. Other buyers purchasing homes in the same neighborhood at the same time received their earnest money back, yet I did not receive a clear explanation for why my situation was different. To make matters worse, members of the closing team were dismissive and unprofessional. Rather than acknowledging how frustrating the situation was, I received comments such as, "If you don't like it, you don't have to sign." Buying your first home is supposed to be an exciting, memorable experience. Instead, mine was filled with confusion, delays, rude interactions, and unnecessary stress. What should have been a day of celebration ended with exhaustion and disappointment. I hope this company takes a serious look at its communication, professionalism, and customer service so future homebuyers don't have to go through what I experienced. ... More

I been waiting for my check for 3 months still haven't received it yet worst experience ever and they are unorganized

I would not recommend buying a Lennar home. The customer service after closing has been extremely disappointing. Once the sale is complete, it feels like you’re on your own. Getting warranty issues addressed has been a frustrating and exhausting process that often feels like pulling teeth. The quality of workmanship and attention to detail throughout the home has been far below what I expected from a national builder. We’ve dealt with numerous issues that should have been caught before closing, and getting anyone to take ownership of those problems has been a challenge. Communication has been one of the biggest frustrations. Promises are made, timelines are given, and then nothing happens. I’ve heard excuse after excuse and have been repeatedly told things would be taken care of, only to find myself following up again and again with little to no progress. Buying a home should be an exciting experience, but dealing with warranty claims and unresolved issues has turned it into a stressful one. If customer service, accountability, and quality craftsmanship are important to you, I would strongly encourage you to do your research before choosing Lennar⁠ ... More

No point in writing a bad review, calling and trying to get answers from anyone who will hear your experience and not down play it as sorry you need to call your sales person. When I did the research and found my home by my self and when you call for a question nothing gets an answer. It was a run around in 360 circles and it doesn't matter here the customer service is not there. Sales person, community manager , loan officer. The only person that made a difference was the notary person and my escrow account person she went above and beyond to make sure I secured everything on time.

Hi I bought a home with lennar so happy with house thank you

The experience was easy, and quick! We have our dream home . Thanks Lennar

“My experience with Lennar was outstanding from start to finish. The entire home-buying process was easy, organized, and stress-free. Every step was explained clearly, and I was guided through the process from beginning to end. Whenever I had questions, the team was always available and made sure nothing went unanswered. A special thank you to Steven at Northpointe. He was absolutely awesome to work with—patient, knowledgeable, and incredibly informative throughout the entire process. As someone who asks a lot of questions, I truly appreciated that he always took the time to explain everything and never made me feel rushed or uncomfortable. His professionalism and willingness to help made a huge difference in my home-buying experience. The communication, customer service, and overall experience exceeded my expectations. Purchasing a home can feel overwhelming, but Lennar made it simple and comfortable every step of the way. Choosing Lennar was one of the best decisions I’ve ever made. I highly recommend Lennar and the team at Northpointe to anyone looking to purchase a new home!” ... More

Beautiful home! I wish some sort of security system existed.

Horrible experience with salesman, had absolutely no clue about the home specs and prices. Lied and manipulated throughout the deal.

Smooth experience and a pleasure to be a part of.

We ended up not buying as they changed the rules two days before closing! The sent a txt telling us 25% down was not enough, the wanted 30% down. We told them no.

They were very helpful

My experience with Lennar was okay. Being a first-time home buyer, I did get a pretty good deal. However, going through the loan process was an eye-opening experience. Lennar mortgage was very demanding and expected me to drop everything and get what they wanted done immediately. I also felt like it was somewhat of a high pressure sale on this house. The area is hard to get to. If there were better access roads to major highways. My work commute would be cut by at least 10 to 15 minutes. I really hope that Lennar is working with community planners to start opening up four lane roads for the increase in traffic in this area. I do enjoy the neighborhood that I live in. But I am at a distance from the things I like to do and enjoy. The new driving is definitely an adjustment. Hopefully this will be changing in a couple of years. I just don't see how it can stay the same with the number of homes that they are building in this area. If things don't change I give my current home 1 to 2 years of living before I move and find something closer. I have also noticed that there are some things such as appliances and my garage door opener that are starting to have some issues after moving in and living in my house for maybe a couple months. You would think these sort of things would last a little bit longer. My neighbor has also complained about the lack of quality workmanship in his house and I've noticed in my house as well. My advice to someone wanting to purchase a house in this neighborhood is keep your eyes open on everything. And do not let things slide ask for the moon and make sure everything is in working order. ... More

I ended up closing 2 days early, so I'm thinking that is the reason for not cleaning the house I bought. my furniture and household goods were in the garage for 5 weeks after that waiting for their contractors to go clean the floors where they tract the adhesive from the vinyl flooring. it was a mess all Lennar did was send a heavy set guy to take pictures of the floor, 2 weeks in a row. I finally hired a 73 year old gentleman from my church . On his hands and knees with wet rags and dawn dish soap he cleaned up most of it. I saw he was tired so gratefully I paid him $290.00 My other issue was that the landscapers never went and rolled out the sod. I also made several phone calls and submitted pictures nothing was done to resolve the issue. the sales person Alyssa was my best experience, She was very professional and curious. She always returned my calls. She definitely deserves. some kind of recognition . Thank God for her ... More