Lennar Reviews in Houston, TX

Lennar offered great designs, indeed beautiful houses, but not really impressed with details. From cleanliness to items not ready @ delivery, to customer support, many items were left unplug, uninstalled, open access to controls, lack of explanation on upgrades, the list is long. In my experience, there was lack of communication, customers deserve RESPECT for our commitment to our biggest investments of our lives, please DO BETTER for future home owners. Despite all complaints, I still love Tavola and my home elevation.

The office people are all very pleasant, very helpful. The quality of work done on my house is poor. The sloppiness of the painters, lack of caulk, paint on the floor, chunks on the light switches, grit all over the tub, shower doesn't drain. My windows and walls and door frame is crooked. Some flooring has already been replaced as well. I've had issues with the water, electric and gas, just to name a few. I've had new homes built in the past, all I had were nail pops after a year....I've had all these issues within a months time. I'm working with a pleasant girl in the office, and she has been helping me make appointments and getting people out to repair the issues, which is frustrating. It took 5 people and 3 hours to flag the visual issues on my first walk through. I love the size and layout of my home, it's just sad that it's not a happy, joyful experience that I expected in moving into my new home. ... More

Our walkway was left messy and I was told the developers supposed to fix it. I have sent several emails to get someone to fix our walkway, still no one is taking responsibility for it. A new community walkway shouldn’t be looking a mess.

If you are buying a home from Lennar, just know that there might be better options and more expensive. I like the house, the only thing right now is that we’ve asked to come and repair a couple of issues and we haven’t gotten a response back… it’s been about two months since we put the request and nothing.

Interested in selling but lennar buil quality is poor

So much problems with the house.

Next house I buy I will de looking for Lennar.

I am a Senior and this is my first new constructed home always bought and remodeled. The buying and completion of the sale for me being a senior was extremely difficult and so very confusing. So many many people emailing and requesting verifications and do's and dont's my head was spinning. Also some mistakes on their end when items were summitted and kept requesting same items finally I discovered why... someone at Lennar set me up to different portals for submission and they were not checking other portal. Sorry I like the old fashion way because I am not savvy on technology and the whole process was a nightmare. I had to have my children help me on most of it AND after all that the closing online ???? which was easy for certain but just did not have the WOW factor of going in person to sign and walk out with the key. It was actually blah. All the staff at Lennar were great and very nice but I did struggle for the first time in my life buying a property. With that said ....I see that with a new house the workmanship is lacking and also the details of purchasing a listed 389,000 home leaves so much for the owner to then supply the little details one would expect. Like cabinet pulls.....towel racks and rings....fans especially for those of us in Houston Texas area....gutters where a must need...also the trim throughout the home...really ??? cheap painted regular boards. I know with economy and especially since pandemic I am certain builders I guess have issues keeping the cost down...but with Lennar being a major builder owning everything from home building to the mortgage lender and everything in between sorry I am just disappointed at least for some of these things should be included. Also when a buyer does a walk thru and then workers come in to do the issues for goodness sakes they like when building the house come in and do their responsibility but do not respect the home so they bump or dent or damage other parts of the house in their process of working in your brand new home. Then you move in and see the dirty hand prints and the knocks that were made while they were in the house because this is just a job with thousands of others waiting to be worked on as well. But this is MY HOME I signed up to pay dearly for the rest of my life and I have waited a lifetime to be able to have....Lastly for goodness sakes why why why do builders use the cheapest white paint that is like powder and can not be cleaned ? I know it is the cost but has anyone asked if they would like to upgrade the paint as the buyer expense. I had to pay close to 3000 to just get the walls painted (not closets or utility room) before I ever moved in because the walls were so fragile and the fear if they are touched in anyway BOOM you have issues. Just roll in the cost of quality durable paint the first go round when house is built. I know at this price point your buyers would absolutely appreciate and willing to pay the upcharge for the better paint that Lennar would use and that would even be a FANTASTIC selling point ESPECIALLY if Lennar got out front first to offer. I have spoken .....as well as my own children that have purchased new homes and yes they were Lennar....How awful and terrible contractors paint is and impossible to keep clean and damage free even without children in ln the home. They all within just a few years of constantly touching up opted to have everything whole house inside repainted. Sorry but I feel you want my honest response ...so that is what I have given. There are so many details I love about the home...the floorplan inside and out...that mine did come with a sprinkler system...the fabulous use of space as well as most of the finishes and the community I purchased. As I said exciting event in life but as the owner I do want Lennar to have a honest review of what my experience was and is ....A lot of good with some bad. Such as life goes in all things. ... More

Love the home! But the process wasn’t all that great. No one told me the area didn’t have lights/gas so my closing was pushed back 4 months because of it. My Loan officer was GREAT!

The process could have been better… Looks like shortcuts were taken with some issues… A week of being in the home we had no heat, the garage door needed to be repainted, and brick was coming off the house. Nonetheless, all issues were handled immediately. Our cable was cut twice by the trades building behind the house. The closing was streamlined and efficient.

We love our home, it’s great. We are old, retired and are very technologically challenged. That was our problem .I’m sure others would not have the same issues. When supplying required information to Lennar we were ask to provide that by computer formats we didn’t know or understand. We informed all of this and were told help would be given. Some was, but we perceived to be a problem to them instead. Much time was wasted and we became very frustrated. The process of buying a new home became very unpleasant. I’m sure others more savvy would fair much better than us.

Muy buen diseño y tamaño de lote apropiado. Algunos materiales podrían ser mejores para lograr mejores acabados. Excelente la tasa de interés que dieron con relación a otros Builders. La única queja fue el proceso del préstamo!, muy ineficientes y poca comunicación.

Our sales person Kacey was amazing. She communicated with me and was just short of being our loan officer as well because I could not get any communication during the loan process. Communication with our loan officer was little to none. He would not answer or return phone calls and the only emails he would respond to were the ones our sales person confronted him on. What even more frustrating is when we reached out to our loan officer to lock in our internet rate we got no response and then the interest rates went up. Super frustrating. Luckily the last 3 weeks before we closed on our home we got a new loan officer who was super helpful and took up the slack from the old officer but too little too late I guess when it comes to locking in the lower internet rate. The house is great with the exception of the trim around the doors. The trim around the doors is all cut a half inch above the ground and the caulk isn’t put in well enough to hide it. The response to fixing things after the closing of the home has been fast and efficient. ... More

Good value overall, but lots of cracking on walls and paint spills on floor.

My overall experience was good. I do not want to fault them for the craft folks they hire and workmanship that they do. There were items along the way that concerned me, but overall most were taken care of. I have yet to receive my exterior house colors for touch up . I have emailed my salesperson and he keeps sending me the same document of the items included in the house, BUT I want to know the NAMES of the colors used for the exterior. Anyway, for the price at the time it was a good value.

Underwriting is tough but trust your getting a good home build! A home with good bones, & good materials. Lennar is excellent at responding to issues. They make sure you love your home! They guide you virtually every step of the way! If you choose lennar like we did you will not regret it just be diligent and don’t overpay!

Still trying to get some warranty issues resolved, has taken over 2 months and still not satisfied with results.

Danielle/Kelsey and Tony were great

The house itself is very well made with lots of technology. The overall buying experience was not terrible, just stay away from getting loan with lennar.

For the most part was happy, my upgraded tile floor still looks very poorly done. Problem was not addressed properly and lennar refused to fix it properly

Unfortunately I had a leak inside of a wall due to unfinished piping from AC unit in the attic

Disappointed that options were not offered. My previous home buying experiences offered other additional options like gutters, sprinklers, blinds, tankless water heater, etc. Nice to have some of these items offered as additional options rather than having to run around and gather those items on my own.

Overall, the process was very fast as we were in a rush to buy. Many documents were needed, and we were asked to resubmit the same documents at least 8-10 times, instead of me submitting to one portal where everything could be accessed. There were times where I felt we were not the customer in the process, and we seemed like a bother for not knowing certain processes, though we were first time buyers and could have used proper guidance. Tristyn and Shane were AMAZING. They both did their absolute best and went above and beyond to communicate well with us and be those guides during this process. The rest of the process was not that great, but Tristyn and Shane were such a help. Though I am happy with my purchase and quality of my home, I wish the process was a bit more welcoming. ... More

Our initial interaction with the sales person Deonna was wonderful - she was very responsive and answered all our questions. However, when we began the process of applying for the mortgage with Lennar out experience was horrible. We would rush to submit all the required documents and then not hear anything for weeks - and then a request would come in at the end of the day for the additional information that they needed. Would highly recommend that you NOT use Lennar for a mortgage - you are better off paying a little more to work with a company that will be responsive and respectful of your time. ... More

Home buying experience was average as I've bought from another builder previously and it was the same. My issue is they rush to build these houses as fast as possible and they make A LOT of mistakes. We've already had to make numerous warranty claims after only 5-6 weeks of living in the house. SLOW DOWN AND BUILD THE HOUSES WITH MORE CARE.