Lennar Reviews in Houston, TX

Muy buen diseño y tamaño de lote apropiado. Algunos materiales podrían ser mejores para lograr mejores acabados. Excelente la tasa de interés que dieron con relación a otros Builders. La única queja fue el proceso del préstamo!, muy ineficientes y poca comunicación.

Our sales person Kacey was amazing. She communicated with me and was just short of being our loan officer as well because I could not get any communication during the loan process. Communication with our loan officer was little to none. He would not answer or return phone calls and the only emails he would respond to were the ones our sales person confronted him on. What even more frustrating is when we reached out to our loan officer to lock in our internet rate we got no response and then the interest rates went up. Super frustrating. Luckily the last 3 weeks before we closed on our home we got a new loan officer who was super helpful and took up the slack from the old officer but too little too late I guess when it comes to locking in the lower internet rate. The house is great with the exception of the trim around the doors. The trim around the doors is all cut a half inch above the ground and the caulk isn’t put in well enough to hide it. The response to fixing things after the closing of the home has been fast and efficient. ... More

Good value overall, but lots of cracking on walls and paint spills on floor.

My overall experience was good. I do not want to fault them for the craft folks they hire and workmanship that they do. There were items along the way that concerned me, but overall most were taken care of. I have yet to receive my exterior house colors for touch up . I have emailed my salesperson and he keeps sending me the same document of the items included in the house, BUT I want to know the NAMES of the colors used for the exterior. Anyway, for the price at the time it was a good value.

Underwriting is tough but trust your getting a good home build! A home with good bones, & good materials. Lennar is excellent at responding to issues. They make sure you love your home! They guide you virtually every step of the way! If you choose lennar like we did you will not regret it just be diligent and don’t overpay!

Still trying to get some warranty issues resolved, has taken over 2 months and still not satisfied with results.

Danielle/Kelsey and Tony were great

The house itself is very well made with lots of technology. The overall buying experience was not terrible, just stay away from getting loan with lennar.

For the most part was happy, my upgraded tile floor still looks very poorly done. Problem was not addressed properly and lennar refused to fix it properly

Unfortunately I had a leak inside of a wall due to unfinished piping from AC unit in the attic

I was promised things that were not delivered. I said it many times through the process. Lennar is not customer friendly.

My homebuying experience with Lennar was average overall, with both positives and areas that need improvement. Kayla and James were professional, supportive, and genuinely helpful throughout the process. They were responsive when contacted and did their best to assist and provide updates when possible. However, the overall experience was impacted by communication gaps, particularly around construction timelines and coordination between teams. There were delays that required me to proactively reach out to multiple contacts to get clarity, rather than receiving timely, proactive updates. This made planning difficult and added unnecessary stress, especially as timelines shifted close to closing. The quality of workmanship and materials met expectations but did not stand out, and responsiveness to issues was inconsistent depending on the department involved. While the home was ultimately delivered and the transaction completed, the process would have benefited from better transparency, clearer communication, and stronger coordination across Lennar teams. Future buyers should stay actively engaged, ask questions early, and plan for potential delays. With improved communication and consistency, the overall experience could be much stronger. ... More

The process was quick, everyone was nice & helpful until you get the keys in hand then I felt a little lost in the process & felt a bit abandoned. Apparently, the builder did not submit documents for the foundation fee & I was contacted by Lennar title that I owed an addition $254 but then never got an invoice or email or statement. The walk through was as expected however there is no way anyone will remember everything that is told to them during the walk through, it is too much information all at once, it would be nice if I had an itemization or a quick synopsis of what was discussed during the walk through. Also in general there is a lot of document signing without much explanation. Also, after closing maybe have a list of what the homeowner needs to do regarding property taxes & switching owner's name, I had to figure out how to navigate that on my own. And it has been very difficult to find out much about the HOA, when the fees are due, what I am allowed or not allowed to do, etc even though I have reached out via email & phone numerous times. Bottom line follow through with homebuyers through every step of the process including making sure they know how the process works to switch ownership for the property taxes, maybe label where the ahut off valves are, give written directions on how to turn things of or shut things down, the name of or type of AC filter is needed, etc.... A quick reference sheet with everything in one place would be extremely helpful. ... More

After we went into contract we were assigned a new home concierge to guide us through the rest of the process. She was impossible to get a hold of. Never answered the phone or returned messages. Unresponsive to texts and r-mails. We got wrong information about utility companies, wrong names wrong phone numbers. It was like pulling teeth to get info about trash pickup. We got the wrong info on mail keys. Had to ask repeatedly for the promised paint coupon. Overall the part after contract was a disaster.

Disappointed that options were not offered. My previous home buying experiences offered other additional options like gutters, sprinklers, blinds, tankless water heater, etc. Nice to have some of these items offered as additional options rather than having to run around and gather those items on my own.

Overall, the process was very fast as we were in a rush to buy. Many documents were needed, and we were asked to resubmit the same documents at least 8-10 times, instead of me submitting to one portal where everything could be accessed. There were times where I felt we were not the customer in the process, and we seemed like a bother for not knowing certain processes, though we were first time buyers and could have used proper guidance. Tristyn and Shane were AMAZING. They both did their absolute best and went above and beyond to communicate well with us and be those guides during this process. The rest of the process was not that great, but Tristyn and Shane were such a help. Though I am happy with my purchase and quality of my home, I wish the process was a bit more welcoming. ... More

Our initial interaction with the sales person Deonna was wonderful - she was very responsive and answered all our questions. However, when we began the process of applying for the mortgage with Lennar out experience was horrible. We would rush to submit all the required documents and then not hear anything for weeks - and then a request would come in at the end of the day for the additional information that they needed. Would highly recommend that you NOT use Lennar for a mortgage - you are better off paying a little more to work with a company that will be responsive and respectful of your time. ... More

Home buying experience was average as I've bought from another builder previously and it was the same. My issue is they rush to build these houses as fast as possible and they make A LOT of mistakes. We've already had to make numerous warranty claims after only 5-6 weeks of living in the house. SLOW DOWN AND BUILD THE HOUSES WITH MORE CARE.

Sales rep was super pushy and almost lost the sale. I had to fix several plumbing issues myself after moving in. Kitchen sink had no hot water. Also shower head in master was leaking. Turns out it was cross threaded and I had to replace shower arm. Interior was swarming with fire ants. Luckily an exterminator was available to come out the next day. I understand this is common but Lennar should hire an exterminator to prevent this even if they need to recommend continued service after sale. Interested to see how house holds up in a hurricane; rafters look like they were thrown together by a greenhorn with no supervision. Could have got a comparable home for less money from another builder and it would have had a sprinkler system. ... More

Overall, I had a good experience with Lennar. However, I felt like I was just a number. This was also my first time ever purchasing a home. So nothing felt personable or anything. Because Lennar is such a large builder and they have so many clients, I felt like a a dollar sign to them. The financing and sales people have this demeanor about them thats like okay, we just want the money. We dont care if you are having any anxiety about anything. We wont be lenient to your feelings about making probably the largest purchase of your life. We just dont care cause we got others who are willing to buy. I had the worst closing experience ever as well. Since I was a first timer, I felt like things werent readily explained to me either. Like I received an email saying that I owed more money than I already paid. I also was told to be at closing at a particular time and that I HAD to be on time because they had others that were closing as well. I asked if I coukd schedule my closing for later in the day and I was told No i couldnt because they has SOO many people closing. I got there about 20 minutes early, took time off work and then waited for over an hour to sign documents, even though I was told to be on time, but yet my papers were not. So, again, I just felt like a number lost in the system. I am glad I have a new home and I love it, but everything I went through trying to get it just put me off Lennar. ... More

Very hard to get in touch with anyone for any questions, I called the concierge and was told will call back but when I called back to ask regarding the issues then no one pick up the phone. The construction team are great, very thorough walk through, but customer service team are very unhelpful, by the way I closed out my home a month ago and still don’t have a mailbox keys, and still waiting for someone to get back with me regarding because I can’t get in touch with anyone.

The AC was not working when we moved in. We did not get internet services for one month from the day we signed. There is a septic truck outside the house every second day. I am not sure if this home is connected to the city sewerage system . Other minor issues need not be mentioned.

Issues with A/C and people digging in our front lawn to connect power to the electrical box in our backyard with no explanation. They also used a ladder to enter our backyard with no permission nd left a pile of dirt in front of our house for a week. Our lawn was dug in so we’re not sure if they’ll fix the lawn damage.

Inexperienced but enthusiastic and sweet personality

My home buying experience was traumatic and stressful. I’m told by other home buyers that that’s just the way it is. I don’t see why. I’m blessed to have my home since it happened because of Hurricane Beryl but the endless questions (many I answered more than once), the paperwork asked for at unreasonable times of day and night caused me anxiety. In the end, my happiness in buying my first home was overshadowed by exhaustion and relief. Fun fact; I learned that TX homes don’t automatically come with shutters (I just paid for that, it affects your foundation in the long run but it’s on the homeowner). They also saw no need to give towel racks and I’m missing a closet shelf on purpose (I have to install my own if I want one.) Did I mention I’m tired? ... More