Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 1039 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Top Notch From Home Shopping to Closing
- Jo-Ann W.
- Verified HomeBuyer
- January 12, 2022
- Humble, TX
Working with Lennar was a pleasurable experience in every way. Each Lennar employee that we worked with was a specialist in their area. There were no surprises and now that we are moved in we know we chose the right builder. Thanks Lennar!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The layout plans they had, was what i was looking for!
- Rafael M.
- Verified HomeBuyer
- January 12, 2022
- Katy, TX
My wife and i started to look for a 4 bedroom and Lennar had what we were looking at an affordable price. they gave us a lot for the money and we are happy with the warranty they are offering.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Patience and loyalty
- Judith R.
- Verified HomeBuyer
- January 12, 2022
- New Caney, TX
The experience from the home consultant, finance team, and the construction is like a family, that’s a great feeling. The amenities that comes with the house gets a thumbs up. To have a contact person when there’s an issue gives the comfort of getting them resolved.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love my new house!
- Carol C.
- Verified HomeBuyer
- January 12, 2022
- Katy, TX
I love the house and the area. The floors and countertops are gorgeous. My husband has even thanked me for making him move when we decided to downsize. We are both very happy with our purchase.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Lennar builder is good builder
- Vi T.
- Verified HomeBuyer
- January 12, 2022
- Katy, TX
Lennar builder is good builder
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - responsive to issues and easy to contact for repairs
- Milan D.
- Verified HomeBuyer
- January 12, 2022
- Hockley, TX
responsive to issues and easy to contact for repairs
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Amazing experience in buying the house, and the response for
- Alberto D.
- Verified HomeBuyer
- January 12, 2022
- Montgomery, TX
Amazing experience in buying the house, and the response for any issues we’ve had since we moved in has been amazing!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - No gutters in the backyard created water ponding and a health
- Sheryl L.
- Verified HomeBuyer
- January 12, 2022
- Katy, TX
No gutters in the backyard created water ponding and a health issue. However, the builder refused to correct it.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Leah in Tavola
- Billie B.
- Verified HomeBuyer
- January 12, 2022
- New Caney, TX
Leah in Tavola is the best! She is so nice and attentative and really made the process and the experience pleasant and much easier. She went above and beyond to make sure I was happy with my purchase and all million of my questions were answered.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Staff at Lennar
- Antoinette F.
- Verified HomeBuyer
- January 12, 2022
- Richmond, TX
Felicity has been wonderful addressing all issues/concerns promptly. She has gone above and beyond to ensure our satisfaction with the home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Customer service
- Sulman H.
- Verified HomeBuyer
- January 12, 2022
- Richmond, TX
Great home builders and customer service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Stuck to schedule
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Montgomery, TX
They completed our house on schedule, when many of my neighbors have complained their builder did not. Part of the reason may be the lack of options offered and workmanship that was good but not great. Customer service guys are great!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Some of the materials they used around the house, especially
- Fabio M.
- Verified HomeBuyer
- January 12, 2022
- Richmond, TX
Some of the materials they used around the house, especially the vinyl flooring seem to be really low-end quality.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Lennar - My sales guy was real nice and always giving me updates on the
- Anna A.
- Verified HomeBuyer
- January 12, 2022
- Rosenberg, TX
My sales guy was real nice and always giving me updates on the progress of the house.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Great deal business with lennar
- Jean M.
- Verified HomeBuyer
- January 12, 2022
- New Caney, TX
Great deal business with lennar
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lack of options
- John C.
- Verified HomeBuyer
- January 12, 2022
- Fulshear, TX
Their inability to give us a choice in many things in our home. From interior paint color, to external brick, the choice was made for us. Never in my experience of buying a home did the sales guy have to say, "I'm sorry, no" so many times. If it weren't that Lennar had the floor plan we wanted (Next Gen home) we would have built with someone else.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 2
Lennar - Every thing was great .
- Will S.
- Verified HomeBuyer
- January 12, 2022
- Conroe, TX
Every thing was great .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
When applying for a home there was always another hoop to jump through.
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Hockley, TX
The home was supposed to be fully wired for alarm service only two windows out of six were properly wired. Workmanship and quality of product wasn’t up to par. Low grade windows only the bottom tilts in for for cleaning. And the windows had a lot of silicone around the frame Leaking out very sloppy work . From the paint to the caulking and seals very hastily done and not properly done . The workers spilled glue on the floor still trying to get that all off. Garage floor has chunks of cement not smoothed out properly. garage door has a 15 inch dent on the bottom panel and I didn’t discover ...
Lennar responded:
Hi, thank you for taking the time to share this detailed review. We want to apologize for the numerous issues you have faced with your new home and frustrations this has caused. If there is ever anything we can do to assist going forward, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Inclusiveness of whole package
- Michele G.
- Verified HomeBuyer
- January 12, 2022
- New Caney, TX
Customer care programs from beginning to 1year after is a real win. Starting with Kent, not over selling me and answering all my questions through the whole process and even after I purchased. The personal touch of my Customer care rep. Cory. Helping with all the new owner questions once I moved in. Great extentions on warranty for registration of product's, heating & air-conditioning, kitchen appliances. Plumbing, roof, windows all covered on lennar new home warranties. Even landscaping, provided a hose and sprinkler to get started. Covered grass and plants for 60 days after move in. Wow ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - Great value and experience all around
- Hernan G.
- Verified HomeBuyer
- January 09, 2022
- Katy, TX
Great value and experience all around
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales Officer, Loan Officer, Site Manager and Customer Service Personnel were all responsive and professional
- Ann B.
- Verified HomeBuyer
- January 07, 2022
- Mont Belvieu, TX
Very professional responsive to questions and need.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The honesty and transparency and willingness of your NHC and staff
- Myrick A.
- Verified HomeBuyer
- January 06, 2022
- Rosenberg, TX
It’s a great neighborhood to live in
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
So much to be said
- Alma P.
- Verified HomeBuyer
- January 06, 2022
- Richmond, TX
Lennars goal is to close business and there is so much room for improvement. I told my sales guy I could not meet at a certain date since I locked in the house. I never meet with customer service, I was sent another builder supervisor instead. When we spent TWICE time to call out cosmetic things that needed to be repaired, only a very few were taken care of and the rest... well they just peeled off the orange stickers. Most of the paint jobs are leaky and full of paint buggers. Love the location, and the size of the land, but I would need to see lots of improvement before buying another ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Bad purchase experience
- Omar S.
- Verified HomeBuyer
- January 05, 2022
- Richmond, TX
It’s bad experience, 1- everything was delayed 2- they charged a lot of selections we made for our house 3- purchase experience was bad customer service not was on time and we didn’t get to take picture with the first home keys,
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
Lennar - The team on the ground was great to work with!
- William H.
- Verified HomeBuyer
- January 04, 2022
- Iowa Colony, TX
The team on the ground was great to work with!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
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