Lennar Reviews in Houston, TX

I tried to change my closing date because my bank CD was maturing three weeks after the tentative closing date. I have purchased 3 Lennar houses before and never had any closing date issues and after purchasing this house it was an investment of almost $1000000.00 on Lennar houses. The answer I received from upper management was discourteous: “We DON'T move dates!” you should not talk to your loyal customers in this tone (extremely unprofessional).

From the very start I had issues with the loan officer not being proactive and responding to messages in a timely manner. The day of closing my name was not spelled correctly in the title/documents. I have been in the home and there is something going on with the plumbing where the toilet does not flush properly. There were also missed parts that were not painted by the time I closed on home. I unfortunately noticed a discrepancy in the fence but since I closed on the home lennar is no longer responsible. I would NOT recommend lennar the homes are built very fast and the little details are missed we had to close remotely they did not want to work with us going in person to sign our documentation if we had any questions. Closing on the home was not a good day we were very stressed out calling everyone to fix my name on documents and then was being told if I did not close that day I would have to pay a fee (even though it was THEIR mistake) ... More

They cut corners on everything. Material, especially doors are incredibly cheap. The new house even looks like it's been lived in by other people for months. It's was dirty with lots of scratches when we took possession. We have all the photographs for evidence. The salespeople were tricky, sneaky, unwilling to help, and don't return calls most of the time. About the only tiny bright spot are the warranty/Lennar Care people who help address issues with the house. And there were tons of issues, probably more than 2 dozens. Will try to avoid Lennar in the future at all costs.

Lennar made first time home buying a miserable experience. Poor communication from every aspect possible. Very unprofessional. We will never buy another house with Lennar again.

My sales associate was not very knowledgeable abt the questions I had and he was easily offended. The lender scrutinized our accounts and disqualified the money we had to bring to closing. The house's workmanship and materials seems well built but lacking some very important features that leave a big impression like no sprinkler system, no garage door opener, no covered back porch, no fans in any room, dining area too small for a dining table, living room too narrow, and grass is dying. Our plan is to sell as soon as possible and get into something better suited for our family.

Home buying process felt rushed, our realtor also stated we would receive 2 ceiling fans which were never given. Was told we needed to sign a contract that very same day or else the interest rate and pricing of the home would increase the following day. We asked our agent to go through the contract with us prior to signing and he refused due to him being busy. We ended up having to visit the model home to have another agent explain the contract to us. We believed this was very unprofessional. The loan process required too many personal documents and there were too many contacts to keep updated. We had to re-upload many forms/paperwork into the portal and were quoted 24/48 hour deadlines with the threat of our loan not being approved. We were also not told that our closing day was done in person as we were initially told it was remote. Did not receive the address of the location of closing until 2-4 hours before the building closed. We love our home but the process of buying from Lennar was overly dreadful. ... More

The buying experience was terrible and the house has already had to get the air conditioner unit replaced. The air is CONSTANTLY messing up. The tile in the shower looks like it’s been done by someone who didn’t know what they were doing. Never again.

Horrible experience Lies on many things

Our sales agent lied about mortgage rate multiple times and then lied she never stated she had given us such a quote. I, the presence of my real estate agent, had repeated the quote several times back to her prior to shaking hands on the deal. She even had called a supervisor regarding our offer in front of us. She then stated it had been approved. When we had the contract a few hours later we were shocked to find the rate a point higher. When we called the mortgage agent she clarified it was to we 0.76 point higher, but still not the rate of 4.99%. No one could explain the reason for the change and we have excellent credit. Mortgage company was disorganized. Our mortgage agent and the underwriter agent efforts were redundant. Caused us nightmares with multiple requests for the same information. The names of documents and who might be able to supply them were confusing. We had to setup the two agents on a teleconference to clarify the multiple requests for the same documents. Additionally, we setup a teleconference between Fidelity and the underwriter’s agent to finally clarify that we had sent the correct documents. The underwriter kept asking for documents piecemeal over 11 week period to close. Closing was delayed because of it. We drove 50 miles to closing on the assigned date only to find out that financing was still up in the air despite being told that we were essentially approved. The mortgage agent told us it was still being processed and told us to leave the mortgage office immediately. Since we had come from Florida to complete the buying process this business added two extra days and plenty of stress to what should have been a happy process. We were just short of walking away from the deal, but we were coming back our hometown for my husband’s health. In discussions with other folks like our builder and our bank teller who helped with the cashier’s check.they both described terrible experiences with the mortgage division. Always thought Lennar made a quality home, do not think we will buy another home with them. Sorry, but we likely will advise friends and associates the same. ... More

The experience we shared with Nancy was unprofessional and could have been handled better. It was not a great experience and would not recommend Lennar to family or friends

My family’s experience with Lennar was appalling start to finish. We will never be using them again.

It started with a walk-through well before the house was ready, and multiple things not finished. I felt like the closing date was forced in order to get the sale in May. Still working on things that should have been done before the close. Even after multiple visits from the landscaper, yard is still in terrible condition.

Lennar touts its next gen line of homes. The design is good but the construction process and closing process are poor. There needs to be more supervision and follow up on the Project Manager. They rush to close but provide homes that are incomplete and have to go through a tedious exception process through a customer care coordinator to complete repairs after close who is not quick on following up and coordinating issues. They are polite. However, Verbal acknowledgements and texts are made but poor follow through and accountability. They come and fix some things ignoring other concerns Then they try to close tickets without fully completing the work. There are several homes in this subdivision that have had issues. Not a good customer experience at all. Two months later I still have several concerns. Only after complaining a lot there Management gets involved and resolves issues. A customer should not have to go through all the hassles. ... More

My experience was horrible since we felt were forced to sign on a house that wasnt to our liking. I had a better experience with KB homes then Lennar. I expected more from Lennar since theyre "BETTER" then KB homes but my experience with KB was excellent compared to Lennar. My home feels like it was slapped together just for us to sign and move in.

Beware of continued delays and closing issues. Make sure to double and triple check all fine details before and ON closing final walk-throughs. Non-chalant attitude and attitude of ingratitude.

When we first bought our home in May of 2019, we were told we did not need flood insurance because the area wasn’t a flood zone area, fast forward to Sep 2019 with tropical storm imelda, we were under water! So many of our neighbors lost their homes, we had to be rescued because water was rising, my brand new 2019 vehicle got flooded 2 weeks after buying it, just such an emotional event to go through, and the saddest part is all my neighbors were told the same thing about flood insurance. The materials of the house weren’t all that, our plants died a week after we moved in, our grass too, the foundation of the backyard is all messed up and bumpy, I feel like we didn’t get our money’s worth. ... More

I have many things to say about Lennar — my experience has truly been the worst ever. During the home-buying process, I constantly had to follow up with Lennar staff just to get answers to my questions. Their customer service was poor, but unfortunately, the worst was yet to come. On closing day, Lennar was supposed to pay my hazard insurance through the escrow account — but they didn’t. My policy was at risk of cancellation. When Lennar finally issued the payment, they ended up reversing it. It has now been three weeks, and the Lennar staff have stopped responding to my emails and essentially ghosted me. I hope this situation gets resolved soon, but I am truly disappointed. This has been an unnecessary headache — one that should never have happened if Lennar had simply done what they were supposed to do. And to top it all off, the house came with appliances, but the washer completely flooded the laundry room the second time I used it. ... More

Terrible experience, can’t get into touch with Lennar for any help whatsoever, no one responds or returns voices. Many issues, a major one being locked out of the gate of my home community for multiple weeks because NO gate clickers or codes were provided at closing.

The worst buying experience. Very stressful process. Their priority is to get you to sign at all costs

The amount paid of the house is too much as compared to quality of materials used in the house. False information provided that Lennar don't install blinds for windows and gutter line. I have checked other houses build in the same area with lennar builder and they all have blinds and gutter line. Builder don't response to the email after they sale you the house. Lots of space was wasted in building the house like big bathroom and no store closed provided

Quality is pretty poor and we were lied to about a lot of pricing

I had high hopes when purchasing my home through Lennar, but unfortunately, my experience has been riddled with frustration and disappointment. Before closing, I hired a professional home inspector who uncovered a laundry list of issues—bad masonry work, sloppy and frankly comical electrical wiring, fencing that lacked proper nails and support, and concerning plumbing flaws, particularly with the water heater. Despite these problems, I was pressured to close on the home before the issues were properly addressed. While some of them were eventually fixed, the process was far from timely or reassuring. Since moving in, I’ve continued to uncover more problems: Poor concrete and driveway work More bad masonry Fence quality that is clearly subpar Scratched bathroom tiles that somehow passed inspection Sloppy indoor painting Missing roof flashing in at least one section Windows that were poorly installed, raising concerns about future insulation and efficiency issues with the double-pane glass These aren't just minor annoyances—they’re serious quality control problems that shouldn’t exist in a home costing several hundred thousand dollars. If I wanted to continue the list, I could, but these alone are enough to give any prospective buyer serious pause. Buying a home should be exciting. Instead, it’s been an ongoing battle to get the basics done right. I expected better from a national builder like Lennar. ... More

Started out as a good experience, then lost our lead Lennar rep during our purchase, either quit or lost his job. Some disorganization during closing, excused. Website and paperwork still has items that are not discussed with Lennar reps like access points and door locks, so I guess update that? Materials used are low quality, I get it, you have to make money. Just pay attention to your build. Customer service is bad, they don’t know how to use the system to properly and efficiently work on cases. Our appliances were stolen during closing, we err were given new (not new, when I submitted warrranty to frigidaire for the oven, it was already used) items, oven has issues, we were told that they need to register that with Frigidaire so that frigidaire can handle the request, not Lennar’s problem. Who is frigidaire? Garbage company, I’ll just get a nee oven. Like every thing else in 2025, everything sucks, Lennar is okay if you don’t fight back and just say the whole experience is wonderful. ... More

My experience with Lennar was not great at all. Yes we got a lot of incentives but communication was horrible. They were not up front about what came with the home, the sales representative lied to us about anything and everything. Keep in mind that this is my first time buying a home. It was supposed to be a smooth process and one of the happiest moments of our lives but we felt robbed from that moment. Not only that they would not communicate with my realtor at all. Just when dates were pushed for walkthroughs which were changed at least 5 times. Overall communication was terrible with Lennar. Would I buy a second home with Lennar absolutely not. ... More

My wife and I met with the sales rep, Amanda and go preapproved shortly after applying for a Lennar Home Loan. From there, we submitted the required documentation requested by the Mortgage Loan Officer, Christian. We submitted all documentation within the requested time frame and sent the earnest money almost immediately. When our close approached, everything fell apart. We had our inspection a week prior to our close date. We got in touch with John regarding what we would like to be done prior to close. This included the cracked driveway being broken up and re-poured. Upon my wife discussing with John whether we wanted it to be done, he tried to convince us not to do it. He mentioned that our close could be pushed back if we move forward with fixing the driveway and he “wouldn’t want that for us”. After my wife explained to him that we won’t be purchasing a home with a cracked driveway, he moved forward with having the driveway done. Another item we insisted on having replaced was a window upstairs. It wasn’t level when it was shut which could lead to water damage. A week had gone by and the day before close, John called us stating “the power has been shut off, you must have switched the power to your name too early. If we don’t get it back on, the city won’t be able to sign off on the COO. We’re probably going to have to push your close back. Please call them and verify whether they switched the power”. My wife called our power supplier twice to verify it had not been switched to our name – she spoke to two different representatives, and both said the same thing. We called John back to let him know the issue was not on our end. He then proceeded to say power companies lie at times and he’s sure it was switched. We called the distribution service provider, Texas-New Mexico Power and they explained that Lennar had not paid the bill for the month, so the power was shut off. We notified John of the issue, and the power was back on shortly after – no apology from John. Not to mention, we did his job for him. During this time, we were also dealing with issues with the lender side of Lennar – we were initially told we could have a remote close. A few days before close, for some reason, that changed to in person. Christian explained to my wife and I that there is a federal law that states loans with an interest rate lower than 4% are required to close on the property in person. Come to find out, that is a lie. There is no such law with these stipulations. We pushed for a remote close and finally heard the day of that we could close remotely. The morning of close, we had our final walk through. There were several big items needing to be complete before we would close. Dents in both water heaters, seams in carpets had 1/8-inch gaps, the window that was not level and wouldn’t shut. Not to mention, stains and paint drippings throughout the upstairs and downstairs. The morning we arrived, it’s like they just removed the tape from the walkthrough and expected us to forget everything we had pointed out. The water heaters were dented, there was still gaps in the carpet seams, the window wasn’t fixed, and paint was still on the carpet. We thought this would be taken care of, so we had movers scheduled to come that afternoon to move us into our new home. Fortunately, we were able to push them back to the next day. When we mentioned all the issues to John, you could tell he was seething. He explained that the window not being level wouldn’t be an issue and if we wanted it fixed it could be months before we move in, speaking to my wife, again trying to convince her it wasn’t an issue and wasn’t worth fixing. We refused to accept the house with these issues so it was agreed that they would be resolved come the next morning. Fortunately, the window was an easy fix. Had John done his job in the first place and inspected the window, it could have been resolved. Had he been on top of the contractors to resolve the issue we discussed in the first place, we would have closed on the 30th, not the 31st. The day after we were supposed to close, we did one last walk through. Still, paint on the carpet, spots on the walls without texture, the edges of the doors were rough, paint drippings on the vinyl, but at that point our lease was coming to an end, and we had no other choice but to accept the house as-is. John could not have been more rude and less helpful through the process. He was completely disrespectful to me and my wife and didn’t apologize once for all the issues we dealt with. ... More