Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 1030 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Great customer service
- Kevin P.
- Verified HomeBuyer
- April 28, 2021
- Conroe, TX
Great customer service was the main reason I bought my home from Lennar. The sales team was professional and friendly. The customer care team is responsive and efficient as issues addressed quickly after move-in.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Great teamwork all around the company.
- Kyle G.
- Verified HomeBuyer
- April 27, 2021
- League City, TX
Great teamwork all around the company.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I have been waiting on repairs for over two months.
- Nelly O.
- Verified HomeBuyer
- April 27, 2021
- Cypress, TX
I have been waiting on repairs for over two months.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 1
Builder contact Elisabeth Alvarado was outstanding!
- Amit D.
- Verified HomeBuyer
- April 21, 2021
- Katy, TX
Overall this was a very good home buying experience with the highlight being working with Elisabeth on the build! I would've rated the whole experience 5 stars if it wasn't for some challenges dealing with Lennar financing including them pulling my credit report 3 times.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Lennar - Great people to help us with our home buying experience .
- Darrell S.
- Verified HomeBuyer
- April 21, 2021
- Porter, TX
Great people to help us with our home buying experience .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - Attention to details and fast and friendly response to any issues
- Rudy M.
- Verified HomeBuyer
- April 20, 2021
- League City, TX
Attention to details and fast and friendly response to any issues that may arise!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The Lennar team truly went above and beyond!
- Christina C.
- Verified HomeBuyer
- April 20, 2021
- Dickinson, TX
The Lennar team truly went above and beyond! Love our new house!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pople at title office seemed very displeasent. I understood work and stress at closing is a lot, but they should be professional and have better demeanor.
- Francisco V.
- Verified HomeBuyer
- April 17, 2021
- Katy, TX
Construction, manager at construction, sales and people after closing verifying for details did a ver good work. But some people at the closing at title seemed rude.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer service
- Anonymous
- Verified HomeBuyer
- April 13, 2021
- Fulshear, TX
My Lennar team Stephen, Josie, Leoany and Jorge were all amazing!! They always made sure that anytime I had a question they got back to me immediately. They were always welcoming and attentive and ensure to assist me through the whole process sending my family and I video and pictures.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Your poor customer service
- Maria P.
- Verified HomeBuyer
- April 08, 2021
- Hockley, TX
Read my complaint with the BBB
Lennar responded:
Hi Maria, thank you for the review. We apologize for any issues you have experienced regarding customer care. We will continue following up on your open case, but if there are any additional details you wish to include please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 0
Trustworthiness 0
Responsiveness 0
Promptness and professionalism
- Tyshimiki G.
- Verified HomeBuyer
- April 08, 2021
- Humble, TX
Mom bought a Lennar home and i didn’t expect to either. But it was worth it. I love my home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We had a great experience my wife and I as a first time buyer,
- Georges B.
- Verified HomeBuyer
- April 07, 2021
- Richmond, TX
We had a great experience my wife and I as a first time buyer, everything was explained clearly to us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - They walked me through the whole process, and ensured purchasing
- Jose C.
- Verified HomeBuyer
- April 07, 2021
- Baytown, TX
They walked me through the whole process, and ensured purchasing my home was easy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everything was completely smooth...
- Kelly D.
- Verified HomeBuyer
- April 07, 2021
- Richmond, TX
Everyone at Lennar took care of me. From Sales to the Warranty people; everyone was prompt, responsive and took really good care of me throughout the entire process of getting settled into my new home. I'm so happy I went with Lennar. I knew I was going to be happy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar is definitely the best value for your dollar!
- Anonymous
- Verified HomeBuyer
- April 07, 2021
- Missouri City, TX
Lennar is definitely the best value for your dollar!
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Lennar - We love our Lennar home
- Kenneth S.
- Verified HomeBuyer
- April 07, 2021
- Conroe, TX
We love our Lennar home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Communication
- Michael R.
- Verified HomeBuyer
- April 07, 2021
- League City, TX
Communication with builder and sales was open and very responsive throughout. Timely resolution of all issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Rachel was amazing
- Kelvin L.
- Verified HomeBuyer
- April 07, 2021
- Rosenberg, TX
Rachel was amazing at helping me with my loan. It’s always very hard trying to get ahold of Victoria. If your trying to buy a house at least help correctly
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent craftsmanship & Service
- Barbra G.
- Verified HomeBuyer
- April 07, 2021
- Katy, TX
Very satisfied with our first home purchase. Lennar’s team went above and beyond in helping my family and I. I highly recommend.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We had a great experience with Lennar.
- Jason J.
- Verified HomeBuyer
- April 07, 2021
- Katy, TX
We had a great experience with Lennar. All the people we worked with were very clear and responsive to our questions. Everything was smooth and the entire process was easy and on schedule. We are happy with our home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The house itself is very well made with lots of technology.
- Thien T.
- Verified HomeBuyer
- April 07, 2021
- Richmond, TX
The house itself is very well made with lots of technology. The overall buying experience was not terrible, just stay away from getting loan with lennar.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Really enjoyed the builder sales rep, construction site manager,
- Erica S.
- Verified HomeBuyer
- April 02, 2021
- Iowa Colony, TX
Really enjoyed the builder sales rep, construction site manager, and customer rep. All three have customer service personalities and are easy to communicate with. They also respond quickly.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
The lies
- Sam H.
- Verified HomeBuyer
- April 01, 2021
- Crosby, TX
I will not be recommending lennar to anyone. The experience of buying a new hour was ruined by Leeca and John B. I was appalled at the way they treated and talked to me throughout the whole process. It was bad. My realtor is not even taking clients to lennar anymore.
Lennar responded:
Hi Sam, thank you for sharing your experience with us. We would like to apologize for the service you received during the home buying process. If there is anything we can do to help, please do not hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Our builder was great!
- Martin C.
- Verified HomeBuyer
- March 31, 2021
- Cypress, TX
Our salesman was nice but our builder David was excellent. He really made it a great experience and made us feel very confident that we were getting a quality home. He dealt with all of our concerns no matter how minor, very quickly. He was prompt, efficient, professional but most of all kind,, understanding, easy to talk to. He explained everything along the process and was excellent to work with.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
The speed with which the house was completed was very impressive.
- Hyacinth O.
- Verified HomeBuyer
- March 31, 2021
- Katy, TX
Upon signing the contract, the builder started issuing me with a weekly report. I truly appreciated it considering that I was out of town most of the time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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