Lennar Reviews in Houston, TX

When we first bought our home in May of 2019, we were told we did not need flood insurance because the area wasn’t a flood zone area, fast forward to Sep 2019 with tropical storm imelda, we were under water! So many of our neighbors lost their homes, we had to be rescued because water was rising, my brand new 2019 vehicle got flooded 2 weeks after buying it, just such an emotional event to go through, and the saddest part is all my neighbors were told the same thing about flood insurance. The materials of the house weren’t all that, our plants died a week after we moved in, our grass too, the foundation of the backyard is all messed up and bumpy, I feel like we didn’t get our money’s worth. ... More

Overall very happy with our home and we are enjoying it.

Lawn Contractor did horrible on grass installation. To many gaps in sod when installed and not enough topsoil to allow grass and shrubs to grow properly. Have dead spots and lots of weeds. Almost break ankle each time I mow. Its like mowing a corn field. Inside finish paint peels to easily. Appears to not bond to prime coat. Even after walk through with warranty manager paint still chipping and peeling. Caulking at doors and floor have already separated in several locations. It appears the floor tile installers didn't remove adhesive in several locations. It becomes apparent after use and cleaning. Touch up painting left paint drops on floor? Did they drop clothes? Had to tighten all door knobs and toilet paper holders. Towel holders were placed above electric outlets in bathrooms. Not good locations. Noticed tile has cracked going into first bedroom. ... More

My wife and I are enjoying our new home. After 6 months of living in it there are a number of things that could have been done better during the construction phase to lower the amount of repair tickets we have opened. Installing damaged trim for example could have been noticed up front. Door frames not square for another. Sometimes doing it right the first time lowers your overall expenses. The service after the fact by our customer service rep has been fantastic. The energy efficiency of the home through the hot summer months was better than expected. I would consider building another Lennar Home. I would have caught the issues during the construction phase and addressed them at that time, but we were 1000 miles away. Overall satisfied with our purchase. ... More

For the most part was happy, my upgraded tile floor still looks very poorly done. Problem was not addressed properly and lennar refused to fix it properly

Very prompt service, thanks

I love my home. It was priced great, the construction is well made, and the customer service is quick to respond. I highly recommend you buy a Lennar home.

When it compares to other homes in the area, you get more square footage for less with Lennar, but the quality is much poorer. There are obvious design flaws throughout the home (we were told they were drawn into the plan that way so there is nothing they can do), and the sub-contractors for the most part took several short cuts. Occasionally, the Customer Care team responds to Warranty items, but not all the time. And when they do, they set a date and time for a sub to come repair the issue, and then the sub never shows up. They don't even give a courtesy call to let you know. The sales process was mostly easy and straight forward. I used my own lender and Lennar didn't like that, but I saved a TON of money. They said if I used their lender they would rebate me 2% of the home value (and that seems tempting), but trust me, they make up for that in other fees, etc. ... More

I wish I would read the reviews about Lennar before buying my home from this company.

Rob, Brenda, & Robin....have ALL been excellent in helping throughout the purchase & transitioning into my new LENNAR home. They’ve always been very professional & courteous with me & my requests. For the most part, Rob has been very expedient in handling fixes as well. I have been truly grateful - for the way he stepped up in one specific instance with my yard when I 1st moved in. I have a few issues I’m currntly trying to be patient on getting corrected - but I have full confidence that - those too, will be handled with the same professionalism. John McLain 3117 Zachary Bay Lane

Just barely three stars.

Quality of materials used is poor, property seems to have gone up quickly with a lack a quality control, when issues arise, there is a delay in response, appointments for repairs were made and no call/no show. Neighbors have expressed discord regarding quality as well.

This was the 7th new home we have purchased and by far it was the easiest process from sale to closing. The sales agent was knowledgeable about her product, the builder was on top of every detail before I could point out. I think the most important part is service after the sale. It seems that a lot of the time after you sign on the dotted line you don't get much response, but Lennar's customer service is excellent. Every concern has been addressed in a timely manner and rectified to our satisfaction. I highly recommend Lennar.

Lennar should be embarrassed to close on a home in this poor condition. There is no quality control. From door knobs falling off to plumbing fixtures detaching. The list is long. I feel they threw my home together and they are taking their sweet time fixing all the problems. I do not recommend nor will I ever buy a Lennar.

Conscientious, responsive, and not pushy.

Better than the average builder

I have had to have a bunch of stuff fixed or replaced since I moved in. They build these houses at a pretty good clip but a one year warranty should give all homeowners plenty of time to have any issues addressed. But Lennar is very responsive to these issues and they do follow-up in a timely matter. I hope all of the Construction Managers working at Lennar are as good as the one I had the good luck to be associated with. Andre is impeccable, friendly and knowledgeable. My customer care person also has done a good job. I do not regret my decision to purchase a Lennar home.

Definitely recommend financing and purchasing from Lennar.

This is our first new home buying experience and it was smooth and pleasant mainly because of Rob our builder. He held our hands and guided us through the whole experience. I think if he weren’t involved it probably wouldn’t have been nearly as pleasurable and fun. He is still instrumental in getting any of the warranty repairs taken care of.

The response time to fix outstanding items is excellent

Lennar has the right people for the right job. Professional and integrity that what counts.

Its always great when I contact the warranty department, get a date scheduled, and then nobody shows up or contacts me to reschedule.

I chose the Groves specifically because of the trees and Lennar because they leave natural trees in the back yard. Well all 4 of the 80 ft trees have died within 4 months of purchasing the property. So now I am stuck with thousands of dollars of tree removal bills plus thousands more in replacement costs because the HOA requires a specific number of trees in the back yard. Seems like Lennar could do a better job of assuring the trees are in a viable state when the house is complete. The arborists seems to think that the grade/depth of the soil in the back yard caused the trees to die. Something that the builder should be aware of. ... More

Extremely sloppy work done. Most workers are so creepy and scary, you don't want them to come back to fix anything. Many, many holes inside and out, unfinished work, dents, paper or plastic painted over on walls. Not even cleaned before move in. Construction dust, dirt left behind. Dead plants. Just a disgrace.

Need to be more transparency