Lennar Reviews in San Antonio, TX

Had is*****s with house have yet to get a response

We had communicate with the ***** from *****. He work with out relator and the process was very smooth. Please say thanks to your Building foreman for all he did to make work so well. He still stop to talk to us to see how things are going.

Everything went well and I just got my grass installed yesterday !!! :)

My family is delighted by our new home l and water slide at the community center Lennar has a poor social media rating for perceived quality of the homes. ***** is still being built , so I am seeing new homes in various stages of construction and it seems to me that the quality is better than most other builders in the market. Most is*****s were resolved withtwo weeks of move in. The finance team work with our credit Union.To make our down payment and first payment work very well. We are pleasantly surprised that we have a backup energy system.So that in case of storms , we will have minimal disruption of electricity . ***** needs to allow the people who help new homeowners like ***** to follow through on requests. ... More

Great customer service. Very knowledgeable staff. Fast process. Great communication. Thank you.

[TRANSLATED FROM ES] A completely unpleasant experience

This has been the most annoying home buying experience ever. The day before closing all of the breakers were stolen out of the garage because they leave everything wide open for everyone to see. They then said it would take a week to get a new closing date. When i asked why does it take a week to get a closing date they said oh well the window was broken. I drove by the house that day and no window was broken but every door was unlocked and the garage was wide open. This is also a brand new home so i thought the appliances would be new, but my dishwasher still doesn’t work. It took 3 weeks to get a plumber out here just for him to say it’s not a plumbing issue. Lennar has been awful. When i moved in there was paint on the floors on all the showers and mirror just dripping. All the floors aren’t properly installed. You can see bubbles throughout. They didn’t even make the hole for the drain plug in the laundry room. Grass wasn’t installed for a month after i moved in. Blinds weren’t installed till a week after i moved in. I’ve been here almost 2 months and still do not have a mailbox installed due them not placing a simple concrete pad. There are other houses being built around me and the workers just throw there trash in my yard. I am beyond frustrated. Getting them to fix their issues is like pulling teeth. They subcontract everything out so it’s never their fault on why things aren’t working properly. I also financed through Lennar they sold my loan without an notification. They sent me a letter in the mail but i don’t have a mailbox so i never received it. Honestly a total let down. The only good thing of my home buying process was my realtor and she had no affiliation with Lennar. Victoria on the other hand the liaison between the contractors and me was the absolute worst. She never notified my realtor of anything. She didn’t do her job unless either myself or my realtor held her hand to do it. Honestly so disappointing. ... More

Initially the respect from Mirna came across as disturbing and fake but I figured I was stressed about finding the perfect home. Long-story shorten is I was pressured to closed 11 May on a new construction. Move in 12 May, but b/c I didn't cancel my movers on 12 May to sit in a empty house waiting for Mike to arrange delivery of the microwave I had to buy my own 2 weeks later. On 29 June, at 11:30am sod was delivered (2nd time) to my curb. It sat in 98° temps until 30 June, 3pm before a crew came to "throw" it down. Alot of the sod is GRAYish. Through the night, neighbors stole so much that there wasn't enough to complete my lawn. Of course, all the workers will only speak Spanish, I don't speak Spanish nor do I try. The warranty control individual, Jamie no longer address anything and the condescension is ridiculous. Zero Professional Courtesy. So, now I understand what I was feeling initially and I shouldn't have ignored it. This has been the most embarrassing, stressful, depressing experience ever!! I wouldn't have my worst enemy go thru this nightmare. Every time it rains, my yard is quicksand and totally a mud pit for days after it stop. Almost 2 MONTHS without sod. Who buys a house without grass? Total embarrassment, I hate this and I should've stayed at my first home. The negative reviews are true. The ONLY person that has been respectful and professional is Jordan but there's only so much he can do. My pending case is just sitting there and Lennar do not plan on making anything about this nightmare right. They claim others have closed on these homes but I've lived on this DARK street ALONE over a month and counting. It's just not a safe environment and this house is not move in ready...Totally misleading and there's nothing I can do about it but stay Prayed up. ... More

The house itself is beautiful but be ready for there to be paint and mess everywhere! They say they’ll clean it but dont! The team is a mix, some were amazing, others literally didn’t care. I can only say the best things about Nico who showed us the homes. They put an oven with a KNOWN recall in the house! Still waiting for them to get that fixed. Our neighbors have had the same issues one even getting carbon monoxide poisoning! The dishwasher doesn’t even open all the way. I wish they’d just replace them but right now we are in the loop of them ordering parts..

I am incredibly disappointed with the lack of communication and accountability from Lennar regarding my new home purchase. Prior to closing, I explicitly informed the home buying concierge four times in writing, and several more times over the phone, that I would not be moving into the home for a set couple of weeks. Despite this clear timeline, they went ahead and installed the yard sod anyway. Because the house was vacant during that window, the sod obviously suffered. I tried to submit a warranty claim to have this corrected, as the timing was entirely due to Lennar's negligence, but the claim was instantly denied. To make matters worse, the construction crew left a massive pile of building materials inside my garage, specifically two huge walls of house siding. When I brought this up, I was basically told that it’s my problem now. I don’t own a truck, and I have no way to haul away massive pieces of construction debris that their contractors failed to clean up. Lennar is quick to take your money, but the moment you need them to fix a mistake caused by their own poor communication, they completely wipe their hands of it. Absolutely unacceptable customer care. ... More

I strongly recommend that anyone buying a Lennar home gets an independent inspection before closing. The homes are built at high speed, and it shows in the quality. In my experience, I had drainage issues, uneven flooring, and poorly installed grass. The worst part is that Lennar refused to fix several of these problems. A trusted inspection company can save you a lot of headaches.

This was my first home buying experience. I was so excited! However the underwriting process was not great because our loan officer Andrew was less than responsive. We have no lived there for over a month and issues from the inspection are still not fixed. We have two giant nails sticking out of the foundation. we have cracks in the cemenet everywhere. It is just a mess. I would not wish this process on anyone.

I love my New home thank you Lennar the best

From the beginning to the closing everything ran smoothly. Everyone in the the Lennar organization was professional and answered ever question and all issues were addressed and rectified.

Your staff lack of care and communication is unconventional. Prior to closing there are promises and actions to be taken and continued communication, but once signed and closed nobody replies or care about what's left to do or spoken off. We were left waiting for things to be accomplish but after closing we were told NO because it was not written. Sod was not not supposed to be put on, the outside walls were and still are .muddy but we are told we have to pay for those things now!

The quality of the work is subpar at best. Things not attached in the kitchen cabinet under the sink. I had water come in the window during a storm due to chunks of mortar in the bottom track keeping the window from closing properly and the damage is still not repaired. They painted semi gloss over Matt paint or vise versa. Nails not hammered all the way in on siding, one sticking out all the way not holding the siding at all. The weather stripping on the back door was all messed up. The back door wouldn’t shut properly. A hole behind the master bath toilet and some kind of blue strapping sticking out about 5 inches along the trim. Glue smeared all over the flooring. Very sloppy work to say the least. Not impressed whatsoever!! ... More

We still have an ongoing issue with plumbing and they are not addressing the issue, they are slow to fix issues and don’t do a quality job when fixing things. Would not recommend. I can’t wait to move already.

Overall not responsive and several issues

My experience with Lennar was disappointing. Throughout the home-buying process, I often found myself speaking with multiple people and was left confused about timelines, important dates, and next steps. Communication felt fragmented, and I did not feel adequately guided through what should have been an exciting milestone. I found the home on my own and initiated the inquiry myself, yet I never had the opportunity to walk the home with my sales representative. I also had concerns about unfinished work on the home and was hoping for more proactive communication and solutions. Instead, I felt like I had to navigate many of my concerns on my own. In addition, some of the individuals I interacted with internally were dismissive and came across as rude, which made an already stressful process even more frustrating. For such a significant purchase, I expected a more organized, supportive, and customer-focused experience. By the time I closed on my home, there was little acknowledgment of the milestone, and I did not even receive a simple welcome or housewarming gift. Overall, the experience left me feeling undervalued as a customer. ... More

From the beginning, In between, closing date and beyond. What a great team in everything! Go Lennar!

Everyone was very nice and helpful. When we moved in there were some paint spots on the floor but they were taken care of the next day. Over all we are vary pleased with our house

I had a good experience when it came to getting my home. I did have a few times that all was quiet and I was confused where the process was at. At the end my loan officers Jennifer and Susan gave me a sense of ease. They gave me feedback on a regular basis. Overall, I will have to say Lennar has a great fast process to purchase a home. I honest love my new home.

Do not buy from Lennar. If there is an issue with your home that is covered by the warranty, or they said would be fixed before closing, they do not do the repair. They are shady and unscrupulous. Dig into Lennar before buying.

Great experience ever thing was smooth.

I would not trust anything they say. They promise things in a home and then when it is built those promises were “oopsies” or “I stuck my foot in my mouth”. If you purchase a Lennar home I highly recommend getting a third party inspection. There are gas leaks in a lot of homes in the neighborhood and Lennar refuses to take accountability. My oven still wreaks of gas after a while of being here and having multiple people come and “fix” the problem. Customer service is non existent. Area managers and sales will refuse to speak with you once you bring up an issue. My mistake was signing for this home. ... More