Lennar Reviews in San Antonio, TX

I was quite disappointed overall with my experience with Lennar, from the title company to the construction team. I was ignored many times and lied to. Thanks Lennar!

Very pleased with our experience.

My family and I had a terrible home buying experience. Our loan officer had a personal matter come up and literally ghosted us. His leadership didn’t pick up the ball or reach out to us on their own. After multiple times of trying to reach our loan officer we finally went above his head and were able to get in contact with someone who was able to help a little. We weren’t told if we were approved for the loan or not until 2 days before closing all while proactively trying to make arrangements and plan as we had to move to the new location from out of town. The follow through with our loan and procedures for everything were terrible. Here we are months later and still having issues with the getting our taxes taken out of our escrow because the loan officer failed to disclose that we were apart of two different counties and needed to apply for the exemption in both locations. In addition, the home just was very poorly built, from the toilet roll holders being screwed into the cabinets with about an inch of screw protruding out into the cabinet able to scratch someone, to the poor door seals to the cheap garbage disposal that causes our water filter to leak because the quality of the disposal doesn’t push all the food down. It just was a horrible experience and not the place we will call our forever home like we initially planned to. I will never recommend to someone to buy from Lennar. ... More

If it’s not too late. Look elsewhere. I have had and will probably continue to have issues with this New home. I have so many pictures to prove it. Make sure you check that your home has been painted and I don’t mean with just primer. The landscaping company is horrible as well. After filing a report with the landscaping company that my so called Bermuda sod was dead and dry when they finally installed it , because it was just sitting across the street for weeks, the company adjust there picture to look green, however they couldn’t adjust the tree that was dead. So just aware..

Never finished cocking in restroom And grass installed was very poor all dry and died

The folks at Lennar Corp., Customer Service, the individual development(s) agents, Lennar Mortgage, Title, insurance services were very professional, responsive, knowledgeable and courteous in the San Antonio and Dallas Market s. They have put together a streamlined, turnkey, top to bottom experience to make home buying so much easier, faster, and less frustrating than I have previously experienced. There use of today's technology makes the process so much easier and faster. If you run across Michael, Korina, or Serenity you are in good hands!

Tom was my first contact and he helped me navigate the buying process Not all things were explained clearly. But by asking questions I figured things out. Using Lennar title was also helpful but the online portal is not easy to navigate.

There was lot of unknowns after and before the Closing Process and there was no follow thru on what was discussed and agreed to during the walkthru and during the Sales Process.

Due to circumstances I was only able to see house through pictures and WhatsApp walk throughs and found them to be thorough and helpful the whole way. I am enjoying setting up the home and making it even better. Thanks to the whole Lennar Team from sales, quality control, finance and title for making this go as smoothly as possible! Now to be honest the only real issue is the landscapers my sod was so lumpy with holes throughout!

They cut corners on a lot of routine things. Air conditioning not working properly with temperatures and humidity control. Told about it when had inspection but they stated that it met code. Only 1outdoor water spout. Cheap noisy garage door. Sod that was placed is dying even with watering as suggested and longer.

The homes are built as fast as they can with little care for quality work and it shows. They don't care about working with the buyers and threaten to charge them if the closing date has to be moved because we couldn't make the NHO even though they knew we couldn't make from the beginning. The flooring was put in and it is all wavy and covered in glue and has to be ripped out and redone. We showed up the day we closed and there was trash all over the place and after a month of requesting it get cleaned up I was told no one was going to clean it up so I had to clean it up. The construction manager stated a few times that code is one way but Lennar does it a different way so I don't even know how it passes inspection. The communication between the departments is horrible. They made a huge deal about how we can't move the NHO and then they didn't even let the Construction Manager know it was scheduled so we show up and the house wasn't even ready and was a complete mess. When we went under contract they stated SOD would be installed 5-7 days after closing. We closed 45 days after going under contract and then they say oh by the way you are not getting SOD for 2-3 months because your county is in a drought. Not a big deal but they knew that all along but waited until we closed to tell us. ... More

Good people responsive trust people

Actually pretty horrible experience. Timeliness was horrible. Updates were never given. Loan officer and associates would never answer the phone. Blue tape walk through issues weren’t fully addressed. Overall build and quality of the home is terrible. The flaws are starting to show. Major corners were cut and the integrity was compromised. Grass install was terrible and even after watering multiple times a day, it still died. Fencing was constructed terribly. No straight lines or even sections. It’s already falling apart. Ceiling insulation wasn’t complete. This list can go on about how terrible the construction and integrity of the house is. Also alcohol was found during the construction of the home so that goes to show the quality of the home. ... More

The walls are buildt with only insulated card board and hardi plank.

Everything was good except my bathroom somebody used it and didn't even bothered cleaning it up, place was very dusty, no shower rod in master bathroom but guest bathroom has one, and some scratch marks on the wall. I guess all in all everything is good.

Terrible, horrible, awful, horrendous, abysmal

There were some minor flaws. There should be a go-to maintenance on site or other sites you can easy call to correct minor issues.

Have several issues with the grass the Lennar Company tells me that I need to call the grass Company but I purchased the house from Lennar not for the grass Company also have other issues that they haven’t help me I think personally they don’t care

The process of purchasing my home was a nightmare. Lennar is far to compartmentalized, there were something like 6 different points of contact depending on what you had a question or concern about, The salesperson was pushy and told me outright lies in attempts to expedite the process - "If you don't sign today, you risk losing the favorable interest rate" was a good one. When pressed with an answer to how much time I had to sign, he dodged the question and just moved on to other subjects. The guy came off like a sleazy used car salesman. Every one else involved in the process was pleasant enough, but it was obvious that one department didn't communicate with another. This was not the first home I purchased, I know the experience doesn't need to be this chaotic. I've been in my house for about 6 weeks now and it's been great. I've had to make a few claims on the home warranty (nothing major) but that department has been very responsive, professional and prompt with the repairs. Top notch after-care. There's nothing wrong with the house, but they clearly bought the most cost effective materials to build it. Corners were cut in the way that there are no screens in the windows. There's no doorbell. Absolutely everything is painted in that cheap chalk-white paint that stains if you look at it sideways. No option to have the builder install ceiling fans or upgrade at all. They put in a tankless water heater but no water softener. The doorknobs on exterior doors lock from the inside, but you can unlock them without a key from the outside (there are deadbolts)... nothing that's a deal breaker and you can take care of all of this yourself if you're handy, but it's pretty annoying. Bottom line is that the home is worth it if you don't mind a small yard. Grit your teeth and get through the nightmare purchase process. The mortgage rate Lennar offered was the reason I went with them. I got 4.25% when the national average was 7% or more. Today's housing market sucks but this aint a bad option. ... More

I have loved being in my new home. The folks at Lennar were all so great from Armando at the community all the way to Dawn with the mortgage company! They all kept me in the loop with every step and any issues that did arise they helped fix it immediately! Thank you!

Low quality materials and appliances. No customer support after the sale. The application/closing process is confusing

Home buying with Lennar is lot easier and smooth. Sales people are very professional

I understand the homes are affordable and you get what you pay for, however I would have gladly paid a bit more to get a complete house. I only got sod in half of my yard, after closing I had to constantly follow up to get the sod installed. The fence has no warranty and it’s already falling apart, there is no faucet in the backyard. I also found the builders fee in the contract sneaky, I noticed the fee but I bet many buyers don’t. Overall I regret buying a Lennar home.

Towards closing, we were told Lennar would only put sod for half the yard not all the way through. This was not documented anywhere nor mentioned but the sales agent claimed he had mentioned that on the phone, which I disagree. Sales team is always aggressive to close the deal and will likely create some fear that someone else is also interested in the same house.

If I had it to do all over again- I would have went with another builder hands down. Customer service is BAD!! I was promised things would get fixed when I closed on my home and still those issues have not been dealt with- so I fixed most of them on my own. Please do your research when purchasing a home from Lennar - make sure you have numbers and people who you can contact to make sure your issues get resolved- it must be bad because all they could blame is someone that left Lennar- well I wonder why? I’m sorry but how is it the home buyers fault you can’t keep quality employees or hold on to anyone. But like I said do your homework before making a decision. ... More