Lennar Reviews in San Antonio, TX

The quality of the work is subpar at best. Things not attached in the kitchen cabinet under the sink. I had water come in the window during a storm due to chunks of mortar in the bottom track keeping the window from closing properly and the damage is still not repaired. They painted semi gloss over Matt paint or vise versa. Nails not hammered all the way in on siding, one sticking out all the way not holding the siding at all. The weather stripping on the back door was all messed up. The back door wouldn’t shut properly. A hole behind the master bath toilet and some kind of blue strapping sticking out about 5 inches along the trim. Glue smeared all over the flooring. Very sloppy work to say the least. Not impressed whatsoever!! ... More

We still have an ongoing issue with plumbing and they are not addressing the issue, they are slow to fix issues and don’t do a quality job when fixing things. Would not recommend. I can’t wait to move already.

Overall not responsive and several issues

My experience with Lennar was disappointing. Throughout the home-buying process, I often found myself speaking with multiple people and was left confused about timelines, important dates, and next steps. Communication felt fragmented, and I did not feel adequately guided through what should have been an exciting milestone. I found the home on my own and initiated the inquiry myself, yet I never had the opportunity to walk the home with my sales representative. I also had concerns about unfinished work on the home and was hoping for more proactive communication and solutions. Instead, I felt like I had to navigate many of my concerns on my own. In addition, some of the individuals I interacted with internally were dismissive and came across as rude, which made an already stressful process even more frustrating. For such a significant purchase, I expected a more organized, supportive, and customer-focused experience. By the time I closed on my home, there was little acknowledgment of the milestone, and I did not even receive a simple welcome or housewarming gift. Overall, the experience left me feeling undervalued as a customer. ... More

From the beginning, In between, closing date and beyond. What a great team in everything! Go Lennar!

Everyone was very nice and helpful. When we moved in there were some paint spots on the floor but they were taken care of the next day. Over all we are vary pleased with our house

I had a good experience when it came to getting my home. I did have a few times that all was quiet and I was confused where the process was at. At the end my loan officers Jennifer and Susan gave me a sense of ease. They gave me feedback on a regular basis. Overall, I will have to say Lennar has a great fast process to purchase a home. I honest love my new home.

Do not buy from Lennar. If there is an issue with your home that is covered by the warranty, or they said would be fixed before closing, they do not do the repair. They are shady and unscrupulous. Dig into Lennar before buying.

Great experience ever thing was smooth.

I would not trust anything they say. They promise things in a home and then when it is built those promises were “oopsies” or “I stuck my foot in my mouth”. If you purchase a Lennar home I highly recommend getting a third party inspection. There are gas leaks in a lot of homes in the neighborhood and Lennar refuses to take accountability. My oven still wreaks of gas after a while of being here and having multiple people come and “fix” the problem. Customer service is non existent. Area managers and sales will refuse to speak with you once you bring up an issue. My mistake was signing for this home. ... More

The process of buying our home was relativity quick and easy. The house is overall a good price, but definitely some things that were cheaply done/ built. As well as things that we asked to fix during our final walk through were not fixed fully. You can just tell it was done quickly, but that’s kind of what you expect in a new build. Overall, a positive experience.

I love my home

Management team is horrible but the house is decent

There is a lack of communication between the numerous different people you have to deal with when buying a home. They all have different assignments but it’s like they don’t communicate between each other. Some do but some don’t. You have to abide by there schedule and process when purchasing but then repairs and cleaning weren’t done by the time we closed. Some cleaning still never got done so we had to do that ourselves. The paint they use is so cheap that when you bump into a wall with a cardboard box it chips or scuffs and the whole interior of the house is covered in this paint. It’s VERY frustrating. After a few weeks and a lot of rain you can tell white paint on the outside trim is thinning out and can see the darker coloring bleed through. The second story floor creaks every where because they use staples and nails instead of screws, but they say that’s not covered under warranty. Just saying that quality paint and the use screws on the floor instead of nails shouldn’t be corners they cut, I mean it can’t be that much more expensive in the big picture. ... More

Overall, the homebuying process went smoothly, and I appreciate the professionalism of the sales team. However, my experience with post-sale warranty support has been disappointing. A construction-related issue was identified at the rear door, where an improperly installed threshold is allowing water and dirt to enter the home. The property has not yet been occupied, and the condition of the flooring is entirely due to this defect. At this time, the main issue—the door itself—has not been repaired, and no work has been completed. The cleaning concern is secondary, as it cannot be properly addressed until the underlying problem with the door is fixed. Additionally, due to this issue, the home cannot be rented in its current condition, which is directly impacting its intended use. Despite this, the warranty team has declined responsibility for cleaning and has not provided clear follow-up or resolution on the primary repair. Communication has been inconsistent, and the issue remains unresolved. As a homeowner, I expected that defects related to workmanship would be fully addressed, including both the root cause and any resulting impact. I hope this feedback helps improve coordination and accountability between construction and warranty teams for future homeowners. ... More

The entire team provided Exceptional Customer Service with the utmost respect ,

Great experience in the purchase of our new home. House feels like home and I love the open concept. Moving from Arizona to Pleasanton Texas has been memorable. Everyone involved made it easy for us . Love the home.

A very client focus oriented service. Thank you to give me an easy process in my first experience.

Our Sales Clarissa and Carrie from 1010 realtors were awesome. Both of them were on top of everything. Very knowledgeable and kind.

Not berry good experience

My experience with Lennar wasn’t the best. The buying process was very stressful and underwriting was the worst. I have bought other homes from builders in the past and the process was smooth. But Lennar was ridiculous requesting the same documents over and over again. To me it was lazy on their part. Then we move into our new home you would think that they would have cleaned it for the new home owner. Absolutely not paint drops on the floor,sticky substance on floors that you have to get down and scrub by hand. Very frustrating you buy a new home and you walk into a home that is dirty

This is a great location

Buying a Lennar homes was a great experience for my family, our house is beautiful and well made. Customer service even after purchasing the house have been very polite and responsive. I would recommend them to anyone looking to move to a new home.

Major concern during closing: * We were sent documents containing another buyer’s personal information multiple times * Almost every email we sent to the team went unanswered * We only received a response after threatening to report it, which we ultimately did Communication failures and disorganization: * The assigned concierge repeatedly said she was the “go-to” contact, but was unresponsive for weeks at a time and rarely replied to emails * We had to track down answers ourselves by contacting multiple people * Key personnel changed during and after the process, which created confusion and no clear accountability Post-closing issues: * We were unable to get basic services like trash pickup, electric, and gas in our name for about a month and a half and did not receive our garbage cans until 6 weeks after closing * We later learned this was because the builder had not resolved required payments with the city * Even after being told it would be handled, there were additional delays and inconsistent follow-through Insurance and administrative issues: * We contacted Lennar Insurance to correct an error with our policy start date * Our homeowner’s insurance was then canceled in error * We received a cancellation notice stating it was canceled at our request, which was not accurate * After review of the recorded call, it was confirmed that this was not what we requested * We had to contact the insurance company directly to resolve the issue and have it reinstated * The issue was eventually corrected, but it created unnecessary stress and confusion Move-in condition: * The home was filthy before move-in, and we had to request it be cleaned Workmanship and finish issues: * Flooring adhesive came up onto the surface while walking, requiring extensive cleaning * Paint overspray on showers and cabinets * Paint on floors that had to be scraped off * Excessive and sloppy caulking throughout Missing or poorly installed features: * No cabinet handles were installed at all, and we were told this was “as designed,” making cabinets difficult to open * No towel racks installed Material and quality concerns: * Flat paint was used throughout, including in the kitchen and bathrooms, which is not appropriate for moisture or durability Appliance and safety concerns: * The dishwasher did not clean dishes and had to be replaced immediately * The gas stove had a faulty control; when bumped, gas could be released, which is a safety concern * We replaced both the stove and dishwasher shortly after move-in Overall, this experience reflects poor workmanship, lack of attention to detail, and ongoing communication failures. A new home should be move-in ready, safe, and supported by a responsive and organized team. That was not our experience. Buyers should be prepared to thoroughly inspect everything and advocate for themselves throughout the process. Lennar would benefit from focusing on executing core responsibilities well instead of taking on multiple areas without delivering consistent quality. ... More

We recently moved into our new home in Waterwheel–Coastline/Hilltop in San Antonio. The sales and closing process was generally organized, and communication during that phase was clear and supportive. However, there were serious issues that should not be overlooked. While we were still under contract, there was an attempt to release or offer the property to another buyer. This is not a minor misstep—it reflects a significant breakdown in internal coordination and created unnecessary stress during an already critical process. Post-closing, my experience with the warranty team has continued to be frustrating. There appears to be a pattern of deflecting responsibility, with concerns being dismissed or attributed to the homeowner without thorough or objective evaluation. This lack of accountability is disappointing, especially considering the expectations that come with purchasing a new construction home. While the initial sales experience was positive, both the pre-closing incident and the warranty handling have impacted my overall confidence. I hope these concerns are taken seriously and addressed to improve the experience for future homeowners. ... More